Role Description At TriHealth, our Financial Clearance Representatives play a critical role in ensuring every patient begins their care journey with clarity, compassion, and confidence. You are at the front line of financial advocacy—helping patients understand coverage, removing barriers to care, and contributing directly to a seamless, trusted healthcare experience. Job Overview: - This position is responsible for verifying patient insurance, confirming benefits eligibility, performing authorization and pre-certification, calculating and estimating patient liability, and/or notification as required by third party coverage providers. - Purpose of this job is to verify that TriHealth patient insurance information is accurate and up to date so payment will be received for services rendered. - This position requires the knowledge to review medical records obtaining information such as diagnosis, prior treatment, signs and symptoms, medication, and other medical information to submit requests for authorizations for surgery, testing, or treatment. Qualifications - High School Degree in Medical terminology course or equivalent knowledge - Knowledge of Medical Terminology - Insurance vocabulary and processes - Government and Non-government third party benefits and coverage rules - Understanding of the impact financial clearance services has on revenue cycle operations and financial performance - 1-2 years experience in Customer Service Healthcare - Dedication to treating both internal and external constituents as clients and customers - Maintaining a flexible customer service approach and orientation that emphasizes service satisfaction and quality - Background in managed care or patient billing - 1-2 years experience in Technical Healthcare - Must have one year experience in insurance verification or precertification experience - Experience with automated patient account system or online verification systems Requirements - Location: Work from home - Schedule: 8:30 AM- 5:00 PM, M-F Benefits - Competitive shift differentials - Opportunities for professional growth - Comprehensive benefits package that may include medical, dental, vision, paid time off, retirement savings plans, and tuition reimbursement - PRN positions not eligible for TriHealth benefits Working Conditions - Climbing - Rarely - Concentrating - Consistently - Continuous Learning - Frequently - Hearing: Conversation - Consistently - Hearing: Other Sounds - Rarely - Interpersonal Communication - Consistently - Kneeling - Rarely - Lifting <10 Lbs - Rarely - Lifting 50+ Lbs - Rarely - Lifting 11-50 Lbs - Rarely - Pulling - Rarely - Pushing - Rarely - Reaching - Occasionally - Reading - Consistently - Sitting - Frequently - Standing - Occasionally - Stooping - Occasionally - Talking - Consistently - Thinking/Reasoning - Consistently - Use of Hands - Consistently - Color Vision - Rarely - Visual Acuity: Far - Consistently - Visual Acuity: Near - Consistently - Walking - Frequently TriHealth SERVE Standards and ALWAYS Behaviors - Serve: ALWAYS… - Welcome everyone by making eye contact, greeting with a smile, and saying "hello" - Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist - Refrain from using cell phones for personal reasons in public spaces or patient care areas - Excel: ALWAYS… - Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met - Offer patients and guests priority when waiting (lines, elevators) - Work on improving quality, safety, and service - Respect: ALWAYS… - Respect cultural and spiritual differences and honor individual preferences. - Respect everyone’s opinion and contribution, regardless of title/role. - Speak positively about my team members and other departments in front of patients and guests. - Value: ALWAYS… - Value the time of others by striving to be on time, prepared and actively participating. - Pick up trash, ensuring the physical environment is clean and safe. - Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste. - Engage: ALWAYS… - Acknowledge wins and frequently thank team members and others for contributions. - Show courtesy and compassion with customers, team members and the community.

Role Description Fast-paced, high-volume clinic looking for a top skilled Call Center Specialist II. Work location: 612 East Lamar Blvd, Arlington, Texas 76011 Work environment: Remote within the Dallas/Fort Worth area Work hours: Full-time, 40 hours weekly; Monday thru Friday, (10:00am – 6:30pm) Department Highlights: - Promotional Opportunities - Different roles/teams within our department to gain knowledge and growth - Remote - Inclusive Morale What You Will Do: - Obtain accurate financial and demographic information during Pre-Registration pertaining to the patient account - Utilize Passport for address verification - Maintain knowledge and application of all admission processes and procedures for patients in reservation status - Execute tasks in a timely manner with a high degree of accuracy Qualifications - High School Diploma or equivalent (REQUIRED) - Two years of experience in a healthcare field, customer service, telemarketing, or a call center environment (REQUIRED) - Working knowledge of Medical Terminology (PREFERRED) - CHAA – Certified Healthcare Access Associate upon hire (PREFERRED) Benefits - Benefits include 401k, PTO, medical, dental, Paid Parental Leave, flex spending, tuition reimbursement, Student Loan Repayment Program as well as several other benefits - Delivery of high quality of patient care through nursing education, nursing research and innovations in nursing practice - Strong Unit Based Council (UBC) - A supportive, team environment with outstanding opportunities for growth Company Description At Texas Health Resources, our mission is “to improve the health of the people in the communities we serve.” We are one of the largest faith-based, nonprofit health systems in the United States with a team of more than 23,000 employees of wholly owned/operated facilities plus 2,200 employees of consolidated joint ventures in the greater Dallas/Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more. Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.

• REALIZAR LLAMADAS A CLIENTES Y NO CLIENTES DE ENTEL PARA OFRECER PORTABILIDADES (FOCO DE VENTA) • OFRECER LINEAS NUEVAS COMO TAMBIEN LINEAS ADICIONALES

• Retener clientes de Claro que desean bajar su plan, cambiarse de operador o pasar a prepago, ofreciendo promociones, servicios fijos y portabilidad • Capacitación 100% virtual y pagada • Horario fijo: Rango MEDIODÍA A 10:00PM (12:00 a 9:00PM / 1:00PM a 10:00PM) • Turnos rotativos con 1 día de descanso rotativo entre L-D