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Admissions Call Center Representative
Location
United States
Posted
21 hours ago
Salary
$20 - $22 / hour
Seniority
Senior
Job Description
Admissions Call Center Representative
Cotulla Education
• Handle a high volume of outbound and inbound calls daily using an automated dialer system • Connect with new prospective students and provide clear, concise program information • Transfer qualified prospects to campus admissions teams in real time • Schedule appointments when campus staff are unavailable • Follow a defined call flow and quality standards (no strict script, but structured expectations) • Accurately log call activity and outcomes in internal systems • Maintain a consistent pace of calls and productivity throughout the day • Collaborate with team members and leadership to meet performance goals
Job Requirements
- Strong phone presence and communication skills
- Previous call center, dialer experience, or admissions experience
- Ability to work in a high-volume, metrics-driven environment with a distraction free professional environment
- Comfortable being on the phone for the majority of the workday
- Strong organizational skills and attention to detail
- Basic computer skills, including light Excel/data entry
- Customer service or outbound calling experience (preferred)
- Experience working toward daily/weekly performance metrics (preferred)
Benefits
- 401(k) with company match
- Comprehensive health, dental, and vision insurance
- Life insurance options
- Paid parental leave
- Paid time off (PTO)
- Tuition reimbursement
- Employee Assistance Program (EAP)
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