ILUMED LLC

Role Description As a Patient Engagement Representative, you will be the voice of our healthcare organization, reaching out to patients to schedule appointments, provide program information, and deliver top-tier customer service in a fast-paced call center environment. Your role will directly impact access to care and patient satisfaction across our clinical programs. Key Responsibilities - Make outbound and receive inbound calls to schedule, confirm, or reschedule healthcare appointments. - Communicate clearly and empathetically with patients in both Korean and English. - Accurately document all interactions in internal systems. - Follow scheduling protocols and call scripts while maintaining a courteous tone. - Address patient questions and concerns; escalate complex issues as needed. - Verify patient demographics and update records accordingly. - Ensure compliance with HIPAA and organizational privacy policies. - Participate in ongoing training and support outreach campaigns as assigned. Qualifications - High school diploma or equivalent required. - Minimum 2 years of experience in healthcare customer service. - Familiarity with HIPAA guidelines and patient privacy standards. Requirements - Strong verbal and written communication skills. - Customer-service focused, with a patient-first mindset. - Proven ability to handle a high volume of calls with professionalism and accuracy. - Tech-savvy with experience using EHRs, call center platforms, and Microsoft Office. - Adaptable, self-motivated, and a collaborative team player. - Prior experience in healthcare scheduling or a call center environment preferred. Benefits We’re committed to improving the patient experience and access to care. As part of our team, you’ll find a supportive environment, growth opportunities, and the chance to make a meaningful difference every day. Apply Today! If you want to help people navigate their healthcare journey with compassion and clarity, we’d love to hear from you.