Cotulla Education

Role Description We’re seeking a detail-driven Financial Aid Specialist III to support continuing student financial aid operations. This role focuses on repackaging aid, validating eligibility, and ensuring full Title IV compliance across subsequent academic years. You’ll play a key role in maintaining audit readiness while helping students continue their education with accurate and timely financial support. - Review and repackage financial aid for continuing students in compliance with federal and institutional guidelines - Analyze ISIRs, prior awards, and academic progression to determine eligibility - Manage verification and resolve conflicting information - Monitor daily reports (ISIRs, student status changes, document tracking) to identify and resolve issues - Ensure COA, loan limits, grade level progression, and eligibility are accurately applied - Process enrollment changes, including Pell recalculations, loan adjustments, and R2T4 impacts - Support academic year transitions, including crossover terms and loan proration - Advance eligible students to Ready to Pay (RTP) status - Maintain audit-ready documentation and accurate student records - Collaborate with campus teams and provide student support on aid changes and eligibility Qualifications - High school diploma or GED required - Associate’s or bachelor’s degree preferred - 3+ years of financial aid experience (5+ preferred), with focus on repackaging and Title IV compliance - Experience with Pell recalculations, loan proration, R2T4, and enrollment changes - Strong analytical and problem-solving skills - Experience with verification and resolving discrepancies - Detail-oriented with a strong compliance mindset - Strong communication and teamwork skills - Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint) - Advanced Excel skills preferred - Campus Nexus/Anthology experience a plus - Professional, accountable, and able to work independently - Flexibility for occasional evenings, weekends, and travel Benefits - 401(k) with company match - Health, Dental, and Vision insurance - Life insurance - Parental leave - Paid time off - Employee Assistance Program - Tuition reimbursement

• Handle a high volume of outbound and inbound calls daily using an automated dialer system • Connect with new prospective students and provide clear, concise program information • Transfer qualified prospects to campus admissions teams in real time • Schedule appointments when campus staff are unavailable • Follow a defined call flow and quality standards (no strict script, but structured expectations) • Accurately log call activity and outcomes in internal systems • Maintain a consistent pace of calls and productivity throughout the day • Collaborate with team members and leadership to meet performance goals

Role Description We are seeking an Admissions Representative to join our Corporate Admissions team. In this role, you'll serve as the primary point of contact for prospective students, guiding them from their initial inquiry through the admissions process until they are successfully enrolled and begin their program. You'll build relationships, answer questions, conduct admissions interviews, schedule appointments, and provide ongoing support while partnering closely with campus admissions teams. This is a remote, phone-based position where you'll spend much of your day speaking with prospective students, managing follow-up activities, and working toward clearly defined enrollment and performance goals in a collaborative team environment. What You'll Do - Manage inbound and outbound communications with prospective students throughout the admissions process - Conduct admissions interviews to understand applicants' career goals and determine program fit - Clearly explain educational programs, admissions requirements, and the enrollment process - Guide prospective students from inquiry through application and enrollment readiness - Schedule appointments and interviews while maintaining consistent follow-up - Build and cultivate your pipeline through outbound outreach, referrals, and ongoing engagement - Accurately document all interactions and activities within company systems - Partner with campus admissions, financial aid, and other internal teams to provide a seamless student experience - Maintain compliance with admissions policies and regulatory requirements - Meet daily activity, quality, and enrollment goals while delivering exceptional customer service How You'll Be Measured - Daily outbound and inbound activity - Interview and appointment completion - Inquiry-to-application conversion - Enrollment and start outcomes - Follow-up consistency and pipeline management - Customer service and call quality - CRM documentation accuracy - Adherence to admissions policies and processes Qualifications - High school diploma or GED (or equivalent work experience) - Previous admissions, inside sales, recruiting, or enrollment experience - Strong verbal and written communication skills - Excellent customer service and relationship-building abilities - Ability to manage multiple priorities in a fast-paced, goal-oriented environment - Strong organizational skills and attention to detail - Comfortable spending a significant portion of the workday on the phone - Proficiency with Microsoft Office, including Outlook, Word, Excel, Teams, and related business applications - Ability to work independently in a remote environment while collaborating effectively with a team Requirements - Customer service or consultative sales experience (preferred) - Outbound calling or high-volume phone experience (preferred) - Experience working toward performance metrics and goals (preferred) - Experience using CRM or database management systems (preferred) Benefits - 401(k) with company match - Comprehensive health, dental, and vision insurance - Life insurance options - Paid parental leave - Paid time off (PTO) - Tuition reimbursement - Employee Assistance Program (EAP)

• The Student Success Pathways Manager is responsible for designing and executing scalable, high-impact national initiatives that accelerate graduate employment outcomes across all campuses. • Design and implement a national relocation program that enables graduates to pursue employment opportunities across state lines • Identify high-demand labor markets and align graduate supply to employer needs in those regions • Establish relocation support models (stipends, housing support, employer-sponsored options, or donor-funded programs) • Partner with the Partnerships team to align employers with relocation-ready talent pipelines • Track relocation-driven placements and continuously optimize program effectiveness • Define eligibility criteria and readiness standards for students participating in relocation opportunities • Build and lead a national alumni engagement strategy focused on employment outcomes—not passive engagement • Develop systems to re-engage inactive graduates (MIA populations) and convert them into active job seekers • Create alumni-driven hiring channels, including referral pipelines and peer-to-peer placement support • Partner with campuses and central teams to integrate alumni into ongoing placement efforts • Measure and report on alumni-driven placement impact • Identify and engage alumni in hiring or leadership positions to create direct employer pipelines • Design and launch national apprenticeship or structured hiring programs aligned to employer needs • Partner with employers to create entry-level pipelines that mirror successful models (e.g., teaching assistant-style programs)

• Edit engaging short-form content for TikTok, Instagram Reels, YouTube Shorts, and other social platforms across multiple brands • Transform raw footage, interviews, campus shoots, events, and B-roll into fast-paced, platform-native social content • Identify compelling moments, hooks, trends, and storytelling angles that keep viewers engaged within the first few seconds • Repurpose existing content into multiple platform-specific edits and variations • Add captions, motion graphics, sound design, transitions, and other creative elements that enhance performance and watch time • Deliver approximately 10–15 short-form edits weekly depending on project complexity and available footage • Collaborate closely with the social media team to execute content aligned with brand voice, trends, and campaign goals • Organize project files and maintain efficient editing workflows across ongoing content pipelines • Stay current on platform trends, algorithm changes, and emerging short-form techniques to continuously improve content performance

• Design and manage APIs to enable secure and efficient data flow between systems • Build, maintain, and optimize scalable data pipelines for reliability and performance • Develop and automate ETL processes to ingest, clean, and transform data from multiple sources • Manage and optimize the Snowflake data warehouse environment • Create and maintain data models and views to support reporting and BI tools • Monitor data pipelines and troubleshoot issues to ensure data consistency and accuracy • Collaborate with data analysts and BI teams to support reporting and visualization needs • Implement data governance, security, and compliance best practices • Validate data outputs and ensure quality, consistency, and integrity across systems • Continuously identify opportunities to improve performance, scalability, and efficiency • Document data flows, integrations, and system architecture for transparency and knowledge sharing • Provide support and guidance to stakeholders on data infrastructure and reporting capabilities

• Lead the design, development, and delivery of learning products and features aligned with instructional goals and user needs • Partner with subject matter experts and instructors to ensure content accuracy, usability, and alignment with certification and educational standards • Collaborate with instructional designers, curriculum teams, and developers to bring new learning tools and enhancements to life • Identify gaps and opportunities in curriculum and product offerings, and pilot new, innovative approaches to improve learning outcomes • Work cross-functionally with technical, educational, and operational teams to prioritize initiatives and drive successful implementation • Gather user feedback, conduct usability testing, and continuously iterate to improve the learner and instructor experience • Define and track key metrics to evaluate product performance, scalability, and impact • Own the full product lifecycle—from concept to launch to ongoing optimization • Manage relationships with external vendors and technology partners • Stay ahead of trends in edtech, instructional design, and learning science to bring fresh ideas into the organization

• Designing and executing scalable, high-impact national initiatives that accelerate graduate employment outcomes across all campuses. • Leading core strategic pillars: National Relocation Strategy, Alumni Engagement Strategy, Apprenticeship & Structured Hiring Programs. • Serving as a force multiplier to campus Career Success teams by unlocking new employment pathways and driving measurable improvements in placement rates.

• Own all aspects of LMS administration including user management, roles and permissions, integrations, and platform settings • Manage system upgrades, releases, and patches in coordination with vendors • Monitor system performance, uptime, and data integrity; proactively resolve issues • Maintain clear documentation of system configurations and processes • Manage third-party integrations and single sign-on (SSO) connections • Serve as the escalation point for complex LMS-related issues • Troubleshoot and resolve issues related to enrollment, grading, access, and integrations • Collaborate with vendors to resolve bugs and system issues • Maintain a knowledge base of solutions and FAQs • Partner with instructional and learning teams on course design and platform capabilities • Support development of scalable course templates and structures • Configure and launch courses, programs, and learning pathways • Translate instructional requirements into LMS functionality • Recommend tools and features to enhance the learner and instructor experience • Deliver training for faculty, staff, and administrators on LMS best practices • Create user guides and documentation for different audiences • Promote platform adoption and increase awareness of LMS capabilities • Generate and analyze LMS reports and learning analytics • Maintain accurate enrollment records and support compliance reporting

Role Description We’re seeking a detail-driven Financial Aid Specialist III to support continuing student financial aid operations. This role focuses on repackaging aid, validating eligibility, and ensuring full Title IV compliance across subsequent academic years. You’ll play a key role in maintaining audit readiness while helping students continue their education with accurate and timely financial support. What You’ll Do - Review and repackage financial aid for continuing students in compliance with federal and institutional guidelines - Analyze ISIRs, prior awards, and academic progression to determine eligibility - Manage verification and resolve conflicting information - Monitor daily reports (ISIRs, student status changes, document tracking) to identify and resolve issues - Ensure COA, loan limits, grade level progression, and eligibility are accurately applied - Process enrollment changes, including Pell recalculations, loan adjustments, and R2T4 impacts - Support academic year transitions, including crossover terms and loan proration - Advance eligible students to Ready to Pay (RTP) status - Maintain audit-ready documentation and accurate student records - Collaborate with campus teams and provide student support on aid changes and eligibility Qualifications - High school diploma or GED required - Associate’s or bachelor’s degree preferred Requirements - 3+ years of financial aid experience (5+ preferred), with focus on repackaging and Title IV compliance - Experience with Pell recalculations, loan proration, R2T4, and enrollment changes - Strong analytical and problem-solving skills - Experience with verification and resolving discrepancies - Detail-oriented with a strong compliance mindset - Strong communication and teamwork skills - Proficiency in Microsoft Office (Excel, Word, Outlook, Teams, SharePoint) - Advanced Excel skills preferred - Campus Nexus/Anthology experience a plus - Professional, accountable, and able to work independently - Flexibility for occasional evenings, weekends, and travel Benefits - 401(k) with company match - Health, Dental, and Vision insurance - Life insurance - Parental leave - Paid time off - Employee Assistance Program - Tuition reimbursement