University of Miami

• Obtains, confirms, and enters demographic, financial, and clinical information necessary for financial clearance of scheduled patient accounts • Orients, trains, evaluates, and monitors registration staff, using positive reinforcement and recognition • Ensures that staff members adhere to all established policies and procedures • Assists with planning, organizing, and scheduling to accommodate daily expected volumes • Communicates any patient flow issues to appropriate managing staff • Verifies patient demographic and insurance information, and edits information, as necessary • Explains consent for treatment, financial liability, and HIPPA to patients • Initiates performance management processes to address on‐going performance issues • Makes every effort to collect outstanding patient account balances, runs end of day reports, ensures accurate accounting of collected funds, and deposits funds • Identifies and recommends process changes that will improve overall performance and efficiency of the registration process • Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures • Monitors staff compliance with key business initiatives and inspires team to achieve established Key Performance Indicators including but not limited to patient satisfaction, co‐pay, and previous balance collections, registration processing time, and denials • Maintains harmonious and collaborative working relationship with all healthcare team members • Adheres to University and unit‐level policies and procedures and safeguards University assets.

Role Description The Epic Senior Analyst - Optime/Anesthesia initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. - Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. - Serves as a primary support contact for application end-users. - Initiates the design, development, implementation, and maintenance of the application. - Initiates all phases of testing and the documentation of workflow design. - Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. - Initiates the identification of issues and guides the work to resolve them. - Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. - Collaborates with trainers on application changes and new features to develop documentation and training strategies. - Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. - Participates in on-call rotations and support and attends and participates in applicable committees. - Maintains regular communication with team members, including participating in weekly project team meetings. - Reviews the status of projects and issues on an ongoing basis with leadership. - Remains knowledgeable about UHealth’s policies, procedures, and business operations. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - Bachelor’s degree in relevant field. - Epic Optime/Anesthesia Certification. - Minimum 5 years of relevant experience, preferably in healthcare or healthcare-related organization. - Ability to work evenings, nights, and weekends as necessary. - Proficiency in computer software (i.e. Microsoft Office). - Ability to recognize, analyze, and solve a variety of problems. - Ability to communicate effectively in both oral and written form. - Ability to lead, motivate, develop and train others. - Any appropriate combination of relevant education, experience and/or certifications may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Role Description The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Sr. Epic Analyst (Cupid). - Initiates the implementation, builds, and modifies complex applications. - Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. - Serves as a primary support contact for application end-users. - Initiates the design, development, implementation, and maintenance of the application. - Initiates all phases of testing and the documentation of workflow design. - Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. - Initiates the identification of issues and guides the work to resolve them. - Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. - Collaborates with trainers on application changes and new features to develop documentation and training strategies. - Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. - Participates in on-call rotations and support and attends and participates in applicable committees. - Maintains regular communication with team members, including participating in weekly project team meetings. - Reviews the status of projects and issues on an ongoing basis with leadership. - Remains knowledgeable about UHealth’s policies, procedures, and business operations. - Adheres to University and unit-level policies and procedures and safeguards University assets. Qualifications - Bachelor’s degree in relevant field. - Epic Cupid Certification. - Minimum 5 years of relevant experience, preferably in healthcare or healthcare-related organization. - Previous operational, project management, and organizational skills. - Familiarity with cardiology workflows, regulatory requirements, integration points with other Epic modules, 3rd party cardiology diagnostic systems (invasive and non-invasive), and patient experiences. - Experience in cardiology practices in the inpatient and ambulatory care settings. - Previous Epic Cupid implementation experience. - Ability to work evenings, nights, and weekends as necessary. - Proficient in Microsoft Office Suite: Word, PowerPoint, Project, Visio, Excel. - Problem Solving: Seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence. - Dependability: Ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. - Critical Thinking: Ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible. - Stakeholder Management: Ability to work effectively with all levels of employees including senior leadership. - Any appropriate combination of relevant education, experience and/or certifications may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care.

• Coordinates day-to-day operations of the program • Assists with the development, organization, production, and evaluation of the program • Acts as a liaison to program constituents • Assists with the preparation and/or delivery of program content • Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University • Coordinates the collection, compilation, and analysis of program activity data • Drafts comprehensive, statistical, and/or narrative program reports and evaluations • Monitors program effectiveness, making suggestions for revisions when appropriate • Coordinates the scheduling of program components • Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings • Assists with the development and implementation of program marketing • Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data

Role Description The Central Business Office has an exciting opportunity for a full-time Sr. Medical Biller. The Sr. Medical Biller processes billing information in the appropriate system and assists supervising staff in maintaining quality control of data by identifying potential problems, and offering and implementing solutions. This position is remote. Core Job Functions - Assists management with the training of new staff. - Runs reports weekly on accounts and monitors to keep the contents at a minimum. - Verifies all claims and ensures edits are collected and released in a timely fashion. - Reports edits by billing area to managing staff on a monthly basis. - Verifies that all controls are followed so that no charges are missed. - Verifies all payment reconciliation processes are followed at the clinics. - Ensures that all charges are entered in a timely fashion. - Reviews encounters received for all pertinent information. - Coordinates the correction of inaccurate vouchers, and prints daily voucher report to reconcile all vouchers. - Adheres to University and unit-level policies and procedures and safeguards University assets. Department Specific Functions - Reviews and releases all physician charges from the assigned WQ’s in a timely fashion. - Reviews encounters received for all pertinent information: patient demographic information, guarantor and insurance information, place of service, referrals, claim info record, and managed care authorization requirements. - Runs insurance eligibility and fixes registration issues. - Manually enters paper vouchers received for missing charges. - Reviews and fixes erroneous and/or rejected charges. - Distributes credits from patient payments as needed. - Assigns charges to cases and phases. - Performs other duties as assigned. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High School diploma or equivalent required. - Minimum 3 years of relevant experience required. Requirements - Knowledge of generally accepted accounting procedures and principles. - Skill in completing assignments accurately and with attention to detail. - Ability to process and handle confidential information with discretion. - Ability to work independently and/or in a collaborative environment. - Ability to communicate effectively in both oral and written form. - Any appropriate combination of relevant education, experience and/or certifications may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Title: Oncology Patient Scheduler 2 (Remote) Location: Miami, FL Full time Job Description: Current Employees: If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet. The University of Miami/UHealth has an exciting opportunity for a Full-time, Remote, Patient Scheduler 2. The Patient Scheduler 2 delivers exceptional customer service by communicating with patients over the phone to provide necessary information and is responsible for requesting information related to coordination and scheduling of diagnostic therapy and other procedures/treatments for UHealth. The incumbent interacts directly with referring physicians, radiologists, technologists, as well as patients to guarantee smooth coordination of procedures and exams. CORE JOB FUCNTIONS - Schedules all types of complex treatments with attention to detail. - Delivers exceptional customer service by answering incoming phone calls or contacting patients by phone to determine proper treatment times. - Obtains and verifies necessary demographic and insurance information. - Screens and verifies information for ensure accuracy when scheduling all CTU appointments. - Ability to manage high call volumes to ensure best possible customer service by properly education the patient on CTU appointments preparation and answering questions. - Utilizes multiple computer applications, scheduling software, network drives to schedule multiple Treatments within multiple modalities and entities across all CTU UHealth locations. - Uses complex medical terminology and precise scheduling protocols to ensure compliance such as reviewing and comparing patient’s previous imaging report to current order. - Coordinates processes and timing as required by the physician and facility for special procedures or treatments. - Notifies appropriate parties if patient requires labs or premedication for allergies, oral sedation medication, obtain necessary implant information. - Adheres to University and unit-level policies and procedures and safeguards University assets. Core Qualifications: - High School diploma or equivalent - Minimum 2 years of relevant experience The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more. UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Role Description The Master Scheduler 3 creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care. - Builds and manages provider schedule templates. - Manages scheduling application set up, including creating, updating, and removing templates as needed. - Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider. - Manages daily schedule changes to ensure patients are rescheduled efficiently and timely. - Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management. - Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making. - Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner. - Communicates any issues to management and actively participates in any corrective activities. - Provides training and guidance to lower-level schedulers. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High School Diploma or equivalent - Minimum 5 years of relevant experience required - Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands. - Teamwork: Ability to work collaboratively with others and contribute to a team environment. - Technical Proficiency: Skilled in using office software, technology, and relevant computer applications. - Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders. - Any relevant education, certifications and/or work experience may be considered. Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status Full time Employee Type Staff

Role Description The University of Miami Health System (“UHealth”) IT Department has an exciting opportunity for a full-time Senior Epic Pharmacist Analyst. The Senior Epic Pharmacist Analyst provides oversight and leadership to Associate Epic Analysts and Epic Analysts on the team and advises the team in implementing, building, upgrading, and modifying complex applications. This role assists application team members with optimizing the application’s configuration, function, and access, and contributes to day-to-day application support and resolving complex application issues. - Aids with the design, development, implementation, and maintenance of the high-level application and assists with all phases of testing and document workflow design. - Performs complex analysis of new releases and determines how they will impact workflow. - Identifies issues and works to resolve them. - Provides day-to-day application support, evaluating and resolving service tickets, implementing requested application changes, and retrieving requested data promptly. - Partners with trainers on application changes and new features to develop documentation and training strategies. - Participates in on-call rotations and support. - Maintains regular communication with team members and participates in weekly project team meetings. - Reviews the status of projects and issues on an ongoing basis with leadership. - Becomes knowledgeable about UHealth’s policies, procedures, and business operations. - Adheres to University and unit-level policies and procedures and safeguards University assets. - Travels to the job site during go-lives, conferences, rounding, and/or senior leadership meetings. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - Bachelor’s Degree in Pharmacy, preferred Doctor of Pharmacy Degree - RPh License - Epic Willow Certification - Minimum 5 years of relevant experience - Ability to accurately prepare and maintain records, files, reports, and correspondence. - Ability to communicate effectively in both oral and written form. - Ability to analyze, organize, and prioritize work under pressure while meeting deadlines. - Any appropriate combination of relevant education, experience and/or certifications may be considered. Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law. Job Status: Full time Employee Type: Staff

Role Description The Sr. Epic Orders Analyst initiates the implementation, builds, and modifies complex applications, and collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. The incumbent supports junior staff members in day-to-day operations and resolving application issues. - Collaborates with key stakeholders, end-users, and application team members to optimize the application’s configuration, function, and access. - Serves as a primary support contact for application end-users. - Initiates the design, development, implementation, and maintenance of the application. - Initiates all phases of testing and the documentation of workflow design. - Performs the analysis of information technology in clinical work processes and validates the impacts to the workflow. - Initiates the identification of issues and guides the work to resolve them. - Supports junior staff members in the evaluation and resolution of service tickets, identification and implementation of application changes, retrieval of requested data, and execution of day-to-day operations. - Collaborates with trainers on application changes and new features to develop documentation and training strategies. - Works with stakeholders, the business community, and end users to ensure the application meets UHealth's business/clinical needs. - Participates in on-call rotations and support and attends and participates in applicable committees. - Maintains regular communication with team members, including participating in weekly project team meetings. - Reviews the status of projects and issues on an ongoing basis with leadership. - Remains knowledgeable about UHealth’s policies, procedures, and business operations. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Department Specific Functions: - Travel to the job site during go-lives, conferences, rounding, and/or senior leadership meetings. Qualifications - Bachelor’s degree in relevant field. - Epic Certification in relevant module(s) specialty or field. - Minimum 5 years of relevant experience. - Ability to work evenings, nights, and weekends as necessary. - Proficiency in computer software (i.e. Microsoft Office). - Ability to recognize, analyze, and solve a variety of problems. - Ability to communicate effectively in both oral and written form. - Ability to lead, motivate, develop and train others. - Any appropriate combination of relevant education, experience and/or certifications may be considered. Benefits - Competitive salaries. - Comprehensive benefits package including medical, dental, tuition remission, and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America, and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research, and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

• ensures that the department is accurately processing patient and financial data • develops audit tool(s) to track and monitor audit outcomes • holds meetings to discuss outcome of data analysis and possible corrective actions • analyzes non-governmental payer contracts and assures that contractual adjustments are accurate • reviews and validates billing accounts, and communicates findings to appropriate staff • identifies and rectifies any special circumstances affecting delayed submission of payments • reviews billing information for accuracy and completeness, and identifies and rectifies problems • remains informed of statutory and regulatory changes affecting job functions • adheres to University and unit-level policies and procedures