Sarnova

Role Description The Cash Posting Representative plays a critical role in Digitech’s revenue cycle operations by accurately posting, allocating, and reconciling payments received from Medicare, Medicaid, commercial insurance carriers, and patients. This position ensures that all incoming payments are correctly recorded and that client accounts remain balanced and up to date. The ideal candidate is detail-oriented, highly organized, and committed to maintaining precision in a fast-paced, high-volume environment. This role reports to the Manager of the Cash Posting Department and is 100% remote. Essential Duties and Responsibilities: - Receive, process, and reconcile payments from multiple sources, including electronic funds transfers (EFTs), paper checks, and credit card transactions. - Accurately post payments and adjustments to patient accounts in accordance with payer rules, internal procedures, and client-specific requirements. - Perform daily balancing of assigned client accounts, ensuring that all payments, deposits, and batch totals align with financial documents and internal records. - Reconcile transactions against bank statements and related documentation to ensure accuracy, identify discrepancies, and resolve issues promptly. - Research and resolve posting variances, missing payment details, misapplied funds, and other exceptions to support accurate account maintenance. - Maintain timely and detailed documentation of all posting activities, reconciliations, and variances in alignment with department standards. - Collaborate with team members, supervisors, and cross-functional departments, including Billing, Payment Posting, and Client Support, to resolve complex posting issues. - Support special projects such as bulk reconciliations, process improvements, or new client onboarding as assigned by the Cash Posting Manager. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Previous experience processing payments, reconciling accounts, or working in cash posting or revenue cycle roles is preferred. - Strong multitasking ability with the capacity to manage high-volume, deadline-driven work. - Demonstrated ability to work collaboratively with internal teams and external partners. - Professional, courteous, and positive demeanor when interacting with clients, teammates, and other departments. - Ability to maintain composure and accuracy under pressure or during periods of high workflow. - High computer literacy, including comfort navigating multiple systems and working with dual monitors. - Strong follow-through and commitment to accurate, timely completion of work. - Solid mathematical skills and financial accuracy; ability to identify and resolve numerical discrepancies. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Quick learner with strong attention to detail and a habit of maintaining clean, organized records. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description As the Customer Success Representative you’ll play a critical role in driving customer retention and revenue growth. This role blends consultative sales, customer support, and account management to ensure a successful customer experience. The Customer Success Representative will engage new customers to educate and encourage their interaction with their AED program. The representative will also be responsible for the renewal process and proactively engage customers over the course of their program to maximize retention rates. To ensure success as Customer Success Representative, you should have excellent interpersonal skills, confidence, and the ability to manage multiple tasks. In this role for Sarnova, you are a brand ambassador delivering courtesy and a friendly, helpful demeanor in every interaction. You help deliver the right product, the right knowledge, and in the right amount of time. You impact your line of business through empathy, order quality, first call resolution and promoting satisfied customers leading to growth, retention, and advocacy. You are the frontline to our customers and the first representation of the quality we offer. Qualifications - Bachelor’s Degree preferred; High School Diploma or equivalent required - Minimum of 2 years’ experience in customer account support - Able to work in a fast-paced environment with changing client needs and demands - Knowledge of customer service software, reporting and CRM systems - Strong organizational skills for managing multiple client accounts and tasks - Strong computer skills; basic understanding of MS Outlook, Word and Excel - F&O experience a plus - Decisive thinking and leadership abilities - Excellent interpersonal and client-relations skills - Negotiation, conflict resolution, and presentation skills - Dynamic and creative problem-solving abilities - A strong client-focused mindset Requirements - Connect with new and existing customers to encourage their engagement - Proactively contact clients before their subscription expiration to facilitate smooth renewals - Educate clients on the benefits of renewing, addressing any concerns to ensure retention - Identify clients at risk of non-renewal and implement strategies to re-engage them - Engage past-due clients to reinstate their subscriptions or confirm cancellation decisions - Clearly communicate the value of renewing, ensuring clients understand program benefits and compliance requirements - Follow up on complaints and queries on behalf of clients - Promote new services and products to clients - Report to senior management on the status of your accounts - Live the values of Sarnova - Additional job duties as assigned Physical Requirements - Sit, walk, stand, use hands to manipulate, handle, feel, and control items or equipment - Reach with hands and arms - Talk and hear - See and be able to read, write, and interpret text - Employee may use computer, phone, copier and other office equipment in the course of a day - Occasionally lift and move objects weighing up to 10 pounds - Employee may be required to travel for business purposes - Ability to secure confidential information - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience - When working remotely, ability to secure confidential information - When working remotely, perform all duties in a professional environment free of noise or anything that would create a negative customer experience Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

Role Description The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, and the ability to handle a heavy workload on deadlines is required. - Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment - Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes - Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information - Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details - Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information - Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements - Manage correspondence through mail and email in a professional and courteous manner - Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines - Additional job duties as assigned Qualifications - High School Diploma or equivalent - Strong ability to multi-task and manage competing priorities - Collaborative team player who works effectively across departments - Professional and courteous phone presence when outreach is required - Ability to remain calm, organized, and composed in a deadline-driven environment - Solid computer proficiency; comfortable working with dual monitors and multiple systems - Demonstrated attention to detail with strong follow-through and accuracy - Previous experience interacting with the public or handling sensitive information is helpful - Reliable, punctual, and accountable for individual work quality and outcomes - Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment Benefits - Competitive salary, commensurate with experience - Comprehensive benefits package, including 401(k) Plan

Role Description The Senior Director of A/R Management is responsible for leading and managing all revenue cycles related to outstanding insurance accounts receivable, insurance denials and appeals processes to ensure timely and accurate collections to maximize reimbursement. The Senior Director meets regularly with department managers and directors to review processes, standardize work flows and monitor overall team performance. Additional responsibilities include management and oversight of Key Performance Indicators (KPIs), addressing deficiencies which will improve overall department results. Maintains positive and productive business relations with payer representatives to discuss and resolve barriers to accurate and timely claims payments. Essential Duties and Responsibilities - Strong leadership support and oversight of the A/R Management team which will ensure metrics are in place to drive effectiveness and efficiency in areas of responsibility. - Demonstrates strong leadership guidance with internal business partners, insurance companies, government entities, patients and external clients. - Job requires strong collaboration with internal partners to drive success. - Responsible for building and retaining a high-performance team; ensures clear goal alignment within the team and drive performance management to policies. - Develop training programs for the specific needs for growth of A/R Management team. - Drive cash flow through receivables management by establishing effective organizational process and policy. - Meet weekly with all A/R Managers and Directors to review work flow, deficiencies within the process and staffing concerns. - Identify staff deficiencies and ensure proper training is provided. - Continuously evaluate the effectiveness of the team, empowering the team to have the courage to test status quo and demonstrate a continuous improvement mindset. - Lead new project implementations through to a successful outcome driving efficiencies. - Ensure there is open communications on any issues providing solutions for resolutions. - Review any team interpersonal conflicts with HR for direction working towards resolution. - Ensures all follow-up is performed timely and accurately to prevent/limit potential claim denials and avoid issues with timely filing deadlines. - Handle high level problem accounts which deals directly with payer, patient, or third party. - Serves as a clear and effective conduit of the technical knowledge on processing issues. - Works with Management to establish productivity standards for area of responsibility and monitors the standards. - Develop processes to improve cash flow and downsize receivables. - Prepare monthly, quarterly, annual and ad-hoc reporting for upper management. - Develop metrics, goals and KPI’s to measure and track business results. - Adhere to all Digitech HIPAA privacy policies and procedures; this includes always maintaining the confidentiality and security of sensitive patient information. - Ensures consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - Associates degree and/or extensive work related experience is required. - 2 to 5 years working in healthcare billing, health insurance or equivalent operations work environment. - 2 to 5 years of direct supervisory experience required. - Working knowledge of billing, claim submissions requirements, remittances, insurance credits and refunds, A/R management, contract variances and appeal processes within the Healthcare industry. - Excellent verbal/written communication skills with all levels: executives, peers, associates and clients. - Strong computer skills, including Microsoft Word, Excel, PowerPoint and Outlook. - Proven process improvement methodology and proven success in driving change management. - Proven ability to attract, develop and retain associates that drives a culture of accountability and continuous improvement. - High-level leadership and decision-making skills. - Detail oriented and organized, with exceptional prioritization skills. - Must have the ability to work in a fast-paced environment. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description The Call Center Specialist plays a key role in delivering high-quality customer service within a fully remote, high-volume call center environment. This individual is responsible for handling incoming patient calls with professionalism, empathy, and accuracy. Success in this role requires the ability to remain calm under pressure, manage competing priorities, and provide clear, compassionate support to patients navigating billing-related questions. - Answer a high volume of incoming patient calls in a remote call center environment, providing prompt, courteous, and accurate assistance. - Listen actively and demonstrate empathy while addressing patient questions, concerns, and billing inquiries. - Evaluate caller needs and determine the correct resolution path while following client-specific rules, workflows, and service expectations. - Handle all incoming calls by gathering information, resolving issues when possible, and completing any necessary follow-up actions, which may include sending emails, obtaining additional details, and returning calls to provide a full resolution. - Research issues by reviewing account details, contacting third parties, or gathering additional documentation as needed. - Complete follow-up actions such as placing outbound calls, sending emails, or faxing requested information to support full resolution. - Maintain detailed, accurate documentation of all calls and actions taken in the patient account system. - Protect confidentiality by strictly adhering to HIPAA regulations and Digitech’s compliance standards at all times. - Meet or exceed established daily quotas. - Manage workload efficiently while remaining flexible and adaptable in a fast-paced, high-volume environment. - Contribute to a positive team culture by communicating effectively, asking questions when needed, and seeking continuous improvement. - Additional job duties as assigned. Qualifications - High School Diploma or Equivalent required. - Bilingual (English/Spanish) preferred. - Proficient computer skills, including working knowledge of MS Outlook, Word, and Excel. - Familiarity with insurance billing is a plus; comprehensive training is provided. - Ability to type a minimum of 40 WPM with accuracy. - Maintains composure under pressure and remains calm in high-volume or challenging situations. - Able to manage a high workload efficiently while meeting tight deadlines. - Demonstrated ability to handle sensitive conversations professionally and uphold a positive company image during all phone interactions. - Strong problem-solving skills, including the ability to identify issues, ask the right questions, and determine appropriate resolutions. - Clear, professional communication skills with the ability to explain information and solutions courteously. - Exceptional attention to detail and accuracy in documentation and call handling. - Skilled at multitasking, organizing, and prioritizing work to ensure timely completion of all responsibilities. - Reliable, punctual, and dependable with a strong commitment to team success. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to sit, stand, walk, and use hands for routine office tasks. - Ability to reach, talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - Ability to occasionally lift or move up to 10 pounds. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description The A/R Management Lead is responsible for supporting all revenue cycle functions related to outstanding insurance accounts receivable, insurance denials, and appeals. This includes following up on insurance and patient billing to ensure prompt and accurate payment to the client or provider for all monies owed. The A/R Management Lead also serves as a subject matter expert, identifying process improvements to increase efficiency within the A/R Management team, and acting as a resource to help team members resolve issues. - Perform job responsibilities and tasks according to company standards as well as state and federal guidelines. - Problem-solve and provide complete resolutions for complex accounts and escalations. - Make telephone calls to patients, hospitals, insurance companies, facilities, or attorneys as needed to research claims or obtain additional insurance information. - Contact insurance carriers to inquire about the status of past-due accounts. - Meet or exceed defined productivity and quality standards. - Document account activity details in the claims processing system. - Maintain workflow to keep aging accounts at a minimum by following up on unpaid claims regularly. - Identify process improvement opportunities and develop standard operating procedures (SOPs). - Complete assigned special projects from the Manager, providing regular updates and reports. - Perform quality checks on assigned claims. - Conduct monthly reviews and process write-offs for assigned accounts. - Ensure the highest level of compliance with all applicable laws and regulations, including HIPAA. - Investigate and resolve escalations from team members, payers, and other stakeholders, as assigned by the Manager. - Ensure consistent adherence to company attendance policies. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required; Associates Degree preferred. - Minimum 3–5 years of experience in healthcare claims processing, billing, or accounts receivable. - Obtain ambulance biller certification within 6 months of employment. - Hands-on experience preparing and submitting insurance appeals, including understanding payer denial codes and payer timely filing limits. - Familiarity with ICD-10, HCPCS, and general medical terminology. - EMS billing experience strongly preferred; experience in other medical specialties will be considered. - Proficiency with various web platforms, such as billing software and payer portals. - Prior customer service experience with the ability to work collaboratively with other departments or team members. - Excellent computer skills, including Microsoft Word, Excel, and Outlook. - Strong verbal and written communication skills. - Excellent interpersonal, organizational, and time management skills. - Strong problem-solving skills and investigative abilities. - Ability to work in a fast-paced, adaptive environment with minimal supervision. - Knowledge of collections or medical billing, with a basic understanding of ICD-10, HCPCS, and medical terminology preferred. - Effective critical thinking and analytical abilities. - Strong customer service skills and experience. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description The Patient Collections Research Specialist is primarily responsible for gathering and entering necessary information and demographics required for payment of EMS claims and entering that information into patients' files. High attention to detail, accuracy, and the ability to handle a heavy workload on deadlines is required. - Research, gather, and update patient demographic and supporting information required for EMS claim resolution and payment. - Develop a working knowledge of Digitech’s internal departments and workflows to understand how each function contributes to successful claim outcomes. - Collaborate with internal teams such as billing, collections, and quality to resolve account discrepancies and missing information. - Communicate with external parties—including hospitals, insurance carriers, attorneys, and patients—to obtain or verify required documentation and details. - Perform detailed research using hospital systems, payer portals, and public or proprietary databases to locate and validate patient information. - Accurately document findings and updates in patient accounts, ensuring records are complete, up to date, and compliant with HIPAA requirements. - Manage correspondence through mail and email in a professional and courteous manner. - Maintain productivity and accuracy while handling a high volume of research tasks and meeting defined deadlines. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Strong ability to multi-task and manage competing priorities. - Collaborative team player who works effectively across departments. - Professional and courteous phone presence when outreach is required. - Ability to remain calm, organized, and composed in a deadline-driven environment. - Solid computer proficiency; comfortable working with dual monitors and multiple systems. - Demonstrated attention to detail with strong follow-through and accuracy. - Previous experience interacting with the public or handling sensitive information is helpful. - Reliable, punctual, and accountable for individual work quality and outcomes. - Quick learner who is comfortable asking questions and seeking clarification to ensure accuracy and compliance. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. - Work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Schedule Employee will be required to work a minimum of forty (40) hours per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description The Cash Posting Representative plays a critical role in Digitech’s revenue cycle operations by accurately posting, allocating, and reconciling payments received from Medicare, Medicaid, commercial insurance carriers, and patients. This position ensures that all incoming payments are correctly recorded and that client accounts remain balanced and up to date. The ideal candidate is detail-oriented, highly organized, and committed to maintaining precision in a fast-paced, high-volume environment. This role reports to the Manager of the Cash Posting Department and is 100% remote. Essential Duties and Responsibilities - Receive, process, and reconcile payments from multiple sources, including electronic funds transfers (EFTs), paper checks, and credit card transactions. - Accurately post payments and adjustments to patient accounts in accordance with payer rules, internal procedures, and client-specific requirements. - Perform daily balancing of assigned client accounts, ensuring that all payments, deposits, and batch totals align with financial documents and internal records. - Reconcile transactions against bank statements and related documentation to ensure accuracy, identify discrepancies, and resolve issues promptly. - Research and resolve posting variances, missing payment details, misapplied funds, and other exceptions to support accurate account maintenance. - Maintain timely and detailed documentation of all posting activities, reconciliations, and variances in alignment with department standards. - Collaborate with team members, supervisors, and cross-functional departments, including Billing, Payment Posting, and Client Support, to resolve complex posting issues. - Support special projects such as bulk reconciliations, process improvements, or new client onboarding as assigned by the Cash Posting Manager. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent. - Previous experience processing payments, reconciling accounts, or working in cash posting or revenue cycle roles is preferred. - Strong multitasking ability with the capacity to manage high-volume, deadline-driven work. - Demonstrated ability to work collaboratively with internal teams and external partners. - Professional, courteous, and positive demeanor when interacting with clients, teammates, and other departments. - Ability to maintain composure and accuracy under pressure or during periods of high workflow. - High computer literacy, including comfort navigating multiple systems and working with dual monitors. - Strong follow-through and commitment to accurate, timely completion of work. - Solid mathematical skills and financial accuracy; ability to identify and resolve numerical discrepancies. - Dependable, punctual, and accountable, with a willingness to ask questions and seek clarification when needed. - Quick learner with strong attention to detail and a habit of maintaining clean, organized records. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Physical Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Work Schedule Employee will be required to work a minimum of forty (40) hours per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan. Company Description Sarnova is an Equal Opportunity Employer. Our mission is to be the best partner for those who save and improve patients’ lives. Excellence in delivering upon our mission is dependent upon having a diverse team that is empowered to bring their full, authentic self to work each day. We strive to create a workplace that reflects the communities we serve, and we are passionate about creating an inclusive workplace that promotes and values diversity.

Role Description The Service Desk Technician (SDT) serves as a key technical resource responsible for assessing, resolving, and escalating support requests from internal and external users. This role provides front-line hardware, software, and application support across multiple communication channels, including phone, email, and ticket submissions. The technician is also responsible for maintaining and contributing to internal knowledgebase documentation while ensuring high-quality service delivery. Essential Duties and Responsibilities: - Provide first level support to technical support to users for hardware, software, and application-related issues. - Respond to support requests via telephone, email, and ticketing system in a timely and professional manner. - Assess incoming requests, gather relevant information, and document actions taken in the ticketing system. - Troubleshoot basic to intermediate issues with desktop/laptop hardware, Windows operating systems, and business applications. - Utilize knowledgebase (KB) articles to research and resolve technical problems; escalate issues requiring advanced expertise. - Create, update, and maintain knowledgebase articles documenting procedures, troubleshooting steps, and solutions. - Monitor and track the status of open issues to ensure timely resolution in accordance with defined SLAs. - Communicate trends or recurring issues to management for review and process improvement. - Participate in on-call rotation for after-hours support when needed; work weekends and holidays based on business or client needs. - Support compliance with corporate policies and applicable data privacy laws. - Additional job duties as assigned. Qualifications - High School Diploma or equivalent required. - CompTIA A+ certification preferred (or equivalent technical experience). - 1–2 years of helpdesk or technical support experience. - Strong understanding of desktop support concepts, specifically Windows OS environments and PC hardware. - Ability to read and interpret technical manuals, documentation, and procedures. - Strong analytical and problem-solving skills with attention to detail. - Self-motivated and able to manage multiple priorities in a fast-paced environment. - Excellent verbal, written, and interpersonal communication skills. - Experience working in a team-oriented, collaborative environment. - Knowledge of data privacy and security best practices is a plus. - Ability to independently manage all aspects of the job role including required goals and business practices in a remote environment. Requirements - Ability to talk, hear, and see clearly to read and interpret information. - Regular use of a computer, phone, and standard office equipment. - May be required to travel for business purposes. - Ability to secure confidential information. - Perform all duties in a professional environment free of noise or anything that would create a negative customer experience. Work Schedule Employee will be required to work a minimum of forty (40) hours of per week or as many hours as it may take to perform above job duties. Schedule may vary based on business demands and will require a combination of office hours as well as work performed after hours and/or weekends at times. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.

Role Description As an Account Specialist you’ll oversee and manage client relationships. In this role, you will act as a representative for the company and work with a broad spectrum of clients. The Account Specialist develops, maintains, and improves client relationships across a large territory. - Engage with clients to discuss their current program status and needs. - Introduce clients to new products or services as made available. - Ensure success through excellent interpersonal skills and the ability to manage multiple accounts across multiple regions. - Bring skills as a negotiator, problem solver, and thought leader. Qualifications - Bachelor’s Degree in Business Management, Business Science, or a related field strongly preferred; High School Diploma or equivalent required. - Minimum of 2-3 years’ experience managing and supporting customer accounts. - Able to work in a fast-paced environment with changing client needs and demands. - Successful and positive experience working in a remote environment preferred. - Knowledge of customer service software, reporting, and CRM systems. - Strong organizational skills; ability to manage multiple client accounts and tasks. - Strong computer skills; basic understanding of MS Outlook, Word, and Excel (F&O). - Decisive thinking and leadership abilities. - Excellent interpersonal and client-relations skills. - Negotiation, conflict resolution, and presentation skills. - Dynamic and creative problem-solving abilities. - A strong client-focused mindset. Requirements - Manage and oversee key client accounts to ensure strategic alignment and overall satisfaction. - Exercise independent judgment and discretion in developing and implementing client account strategies. - Analyze client performance metrics and recommend solutions that drive business outcomes. - Establish, monitor, and adjust client targets to meet contractual and company goals. - Serve as the primary point of escalation and resolution for complex client issues. - Engage, train, and consult with clients on effective use of the software. - Lead Quarterly Business Reviews and strategic planning sessions with clients. - Identify opportunities for growth, expansion, and improved service delivery across accounts. - Collaborate with senior management to influence service offerings and operational improvements. - Take a leading role in client presentations, proposals, and contract renewals. - Monitor market trends and customer insights to inform strategic recommendations. - Promote new services and products in alignment with business objectives. - Provide reports and insights on account performance and client health. - Live the values of Sarnova. - Additional job duties as assigned. Benefits - Competitive salary, commensurate with experience. - Comprehensive benefits package, including 401(k) Plan.