• Prepare, review, and process customer invoices for assigned business units and customer portfolios, ensuring invoices are accurate, timely, complete, and consistent with contract terms, purchase orders, statements of work, billing schedules, rate tables, and customer requirements.
• Execute recurring, subscription, usage-based, milestone, project, and one-time billing processes, including manual invoicing, NetSuite uploads, and related billing-system workflows.
• Review source billing data, including customer master data, order forms, usage files, project milestones, tax/customer details, purchase order requirements, and billing support, to identify and resolve discrepancies before invoices are issued.
• Maintain billing schedules, customer billing attributes, rate tables, invoice delivery instructions, portal requirements, and other billing master data in accordance with company policies and internal controls.
• Serve as a primary contact for customer billing inquiries, invoice corrections, portal submission issues, payment-application questions, and billing-related disputes; coordinate timely resolution with internal teams and customers.
• Partner with Sales, Client Success, Operations, Revenue Accounting, Collections, and other Finance teams to resolve contract, order, delivery, billing, and customer-account issues that impact invoicing or cash collection.
• Support collections activity by researching invoice disputes, providing billing support, correcting invoice issues, and escalating root-cause items; coordinate payment-term or credit-related matters with the appropriate Finance leader.
• Prepare billing, AR, aging, unbilled, exception, and collection-support reporting; analyze trends, recurring defects, and process bottlenecks for management review.
• Support month-end close by completing billing cutoffs, invoice reconciliations, unbilled review, billing exception follow-up, and audit-ready support for assigned areas.
• Provide backup operational coverage for the Billing Supervisor / Billing Lead as needed, including support for billing queue monitoring, issue triage, invoice review, customer escalation tracking, reporting follow-up, and coordination of priority billing activities.
• Contribute to process improvement, documentation, SOPs, controls, and system enhancements, including NetSuite and Subscription 360 testing, data cleanup, post-go-live stabilization, and issue resolution.
• Ensure adherence to company policies, internal controls, customer requirements, and relevant accounting, tax, and billing procedures.
