• Lead and oversee all billing operations, ensuring accurate, timely, and compliant invoicing to Sponsors in accordance with the billing schedule, contract terms and sponsor requirements. • Review and approve new sales orders and change orders entered in Netsuite to ensure billing terms are understood and the sales order set-up facilitates timely and accurate billing. • Review credit requests and generate credit notes in the accounting system, ensuring accuracy, and proper authorization. • Oversee month-end billing close processes, including preparation and review of billing summary reports, analysis of variances, and escalation of outstanding issues to the project managers. • Manage, mentor, and coach the billings team, fostering a high-performance culture through training, and performance management. • Establish and enforce billing controls, policies, and standard operating procedures to ensure accuracy, consistency, and continuous improvement across all billing activities. • Continually seek opportunities to improve automation in the billings function. • Partner cross-functionally with Project Managers and Finance teams to ensure timely invoice preparation, issue resolution, and alignment on contract terms and deliverables.

Role Description Determine and verify insurance coverage and coordination of benefits from all sources for assigned area. Ensure proper adequate and timely billing to ensure prompt payment. - Confirm insurance coverage. - Determine necessity for pre-authorization and obtain authorization for scheduled procedures. - Determine financial responsibility for services to be provided. - Notify patients and/or practitioners of any services requested and/or referred that are not authorized by insurance. - Communicate with patients and practitioners regarding financial responsibility and insurance coverage issues. - Maintain detailed documentation in the patient account record of all billing activities. - Maintain documentation of claims processed as part of the daily claims reconciliation process. - Prepare and complete claims for commercial insurance companies, third party organizations and/or government or self payers. - Research, analyze and reconcile Medicare/Medicaid billing and reimbursement practices. - Consult with appropriate parties to resolve unbilled claims. - Review recent accounts for proper billing practices and reimbursement. Qualifications - High School diploma equivalency OR 1 year of applicable cumulative job specific experience required. - Required professional licensure/certification can be used in lieu of education or experience, if applicable. Benefits - Paid time off (PTO) - Various health insurance options & wellness plans - Retirement benefits including employer match plans - Long-term & short-term disability - Employee assistance programs (EAP) - Parental leave & adoption assistance - Tuition reimbursement - Ways to give back to your community

• Utilize various hospital/physician systems to verify patient, billing and claim information for accuracy • Perform compliant primary/secondary, tertiary and rebill billing functions which can include electronic, paper and portal submission to payers • Edit claims to meet and satisfy billing compliance guidelines for electronic and hardcopy submission • Respond timely to emails and telephone messages as appropriate • Communicate issues to management, including payer, system, or escalated account issues • Participate and attend meetings as requested, training seminars and in-services to develop job knowledge • Serve and protect the hospital community by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and JCAHO standards • Enhance billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments • Update patient demographics/insurance information in appropriate systems • Monitor claims for missing information, authorization, and control numbers (ICN//DCN) • Follow guidelines for prioritization, timely filing deadlines, and notation protocols within appropriate systems • Secure needed medical documentation required or requested by third party insurance carriers • Maintain and respect the confidentiality of patient information in accordance with insurance collection guidelines and corporate policy and procedure • Utilize provider billing manuals to obtain billing guidelines and requirements • Import verification and escalation of import/export files • Special Handling billing included not limited to interim bills, overlap review, redistribution of money for correct claim creation • Resolve and research billing Rejections

Role Description We’re looking for a Support Specialist III, Imports to join our team in Manila. You will play a key role in onboarding new retailers to Lightspeed Retail by ensuring customer data is accurately formatted, validated, and imported into the platform. Working closely with Implementation Consultants, Support teams, and occasionally retailers, you will help deliver a smooth onboarding experience and ensure customers are set up for success from day one. This role requires strong attention to detail, excellent communication skills, and confidence working with large datasets and spreadsheets. You will leverage a range of internal tools to manage imports, troubleshoot data issues, and maintain high standards of data quality, becoming a subject matter expert in Lightspeed Retail data and onboarding processes. - Prepare retailer data by reviewing, cleaning, and formatting it to align with Lightspeed Retail requirements. - Identify and resolve data issues, communicating clearly with Implementation Consultants and retailers when needed. - Validate imports using internal tools, ensuring accuracy, completeness, and adherence to SLAs for go-live timelines. - Support retailers via Zendesk and Zoom, providing clear communication and data consultation where required. - Partner with Implementation Consultants to clarify requirements, timelines, and data expectations. - Contribute to continuous improvement by providing feedback on tools and automation to enhance import processes. - Learn and adapt to evolving data structures and import workflows as the platform develops. - Document processes and best practices to support team knowledge sharing and consistency. Qualifications - Exceptional English written communication skills. - Customer service or data-focused experience in a role that handles sensitive or PII data, such as banking, finance, or auditing. - Familiarity with Lightspeed Retail (X-Series, R-Series, or S-Series) or similar POS systems preferred. - Proven ability to work with large spreadsheets and knowledge of formulas and functions in Google Sheets or Excel (e.g., VLOOKUP, PIVOT TABLES, FILTER, JOIN, etc.). - Bonus: any experience with using or learning command-line tools, database browsers, or scripting languages is a plus. Benefits - Market-leading salary package. - Permanent work from home setup. - Coworking space available, if needed. - We follow the PH holidays! - Benefits you can enjoy from day one: - HMO for you and your 2 dependents (Maxicare). - 15 Vacation leaves. - 10 Sick leaves. - Government Mandated Benefits. - Food Allowance of 1000PHP per month. - Work from Home Allowance of 1000PHP per month. - Health and wellness benefit of 7500PHP per year. - Free access to Mental Health support and coaching services. - Opportunity to grow your career in a company that values internal mobility. - Exciting online and in-person events hosted regularly by our Manila Culture Club.