BeyondTrust

Role Description Supports the delivery of customer implementation projects by coordinating setup activities, tracking progress, and facilitating communication across internal teams and client stakeholders. Works directly with clients and project teams to assist with onboarding activities, manage access coordination, support data-related tasks, document processes, and help facilitate or coordinate training sessions for users. Tracks project tasks, timelines, and deliverables, ensuring accurate documentation and clear communication throughout the project lifecycle. Identifies and documents project issues or risks and escalates them to project managers or technical teams for resolution. Captures client feedback and helps drive continuous improvement of processes, documentation, and service delivery. Provides coordination support for both remote and on-site implementations as needed. Qualifications - Bachelor’s degree or equivalent experience - 0–2 years of experience in project coordination, customer support, or administrative roles - Strong organizational and time management skills - Excellent written and verbal communication skills - Ability to manage multiple tasks and priorities in a fast-paced environment - Basic understanding of project management concepts - Ability to collaborate effectively with cross-functional teams - Willingness to learn new systems, tools, and processes - Proficiency with Microsoft Office 365 tools Requirements - Support multiple concurrent customer implementation projects - Track and maintain project plans, timelines, and key milestones - Coordinate meetings, capture notes, and track action items and owners - Communicate project status, updates, and next steps to customers and internal teams - Assist with onboarding activities including access setup and scheduling for clients - Support documentation of project processes, workflows, and deliverables - Track project risks, issues, and dependencies; escalate as needed - Coordinate with technical and non-technical teams to support issue resolution - Maintain accurate project records in internal systems - Support continuous improvement efforts through documentation and feedback Benefits - Diversity and Inclusion as guiding values - Supportive culture for employee growth and development

• Design and implement end-to-end AI workflows across teams (e.g., RevOps, Legal, Marketing, Security, Finance, Customer Success). Connect data platforms, AI models (e.g., Claude, ChatGPT, Copilot), and internal applications into integrated, production-grade solutions. Ensure all implementations are scalable, secure, and maintainable across global regions. Own and communicate an enterprise-wide AI opportunity roadmap aligned to business priorities. • Provide concrete, tailored guidance on AI tools, efficient and secure usage, vendors, and architectures — from LLM integration and prompt engineering to workflow automation, agentic systems, and intelligent data pipelines. • Ensure all AI deployments align with the company's security posture, data governance standards, and multi-country regulatory requirements — leveraging deep cybersecurity context to address risk proactively before it reaches deployment. • Design and deliver enablement content — playbooks, workshops, executive briefings, and reference guides — that raise AI literacy and capability across the organization at all levels. • Monitor and improve model usage efficiency, consumption patterns, and system performance across all AI implementations. Implement best practices including prompt optimization, caching strategies, and shared resource management. Define success metrics for AI initiatives, monitor adoption and outcomes across departments, and present ROI results and strategic recommendations to the SVP of Information Systems and executive leadership. • Establish and lead communities of practice where teams share wins, lessons learned, and reusable AI assets — preventing duplicated effort and accelerating adoption across global regions. • Design and deliver structured training programs — workshops, onboarding modules, and role-specific enablement sessions — that build practical AI fluency across BeyondTrust. Partner with HR and departmental leaders to ensure training is embedded into workflows, not treated as a one-time event. • Monitor the evolving AI vendor and tooling landscape, represent the company at industry events, and bring emerging best practices and capabilities inward before competitors capitalize on them. • Build senior-level relationships across business units to shape priorities and investment decisions. This position carries executive sponsorship and operates with the backing of the AI Steering Committee — giving you the organizational credibility to drive alignment, not just advocate for it.

• Leverage entrepreneurial drive and a broad strategic perspective to build and grow the business. • Address business development challenges by developing and executing sound internal processes. • Assume overall responsibility for the direction of growth efforts for BeyondTrust. • Identify, develop, and lead talent within the Region. • Build the pipeline for organic growth through excellence in the planning and delivery of business development activities. • Provide timely and accurate forecasting of developing opportunities, pipeline, and revenue on a quarterly basis. • Understand how this function and team integrates into and impacts the rest of the organization. • Demonstrate strong operational knowledge of the cybersecurity channel ecosystem. • Provide critical linkage between the long-term strategic plan and near-term new business actions. • Partner with operational and functional peers to ensure effective resource use. • Direct the establishment of objectives, development of strategic plans and identification of strengths and weaknesses of business opportunities. • Provide negotiation assistance, training, and counseling.

• Shadow and co-teach courses with more experienced Instructors, progressively taking on greater delivery responsibility as proficiency develops. • Support the delivery of training to customers, partners, and employees under the guidance of Senior Instructors. • Assist in assessing individual and group training needs for assigned courses. • Gather and consolidate post-session feedback to support continuous improvement of training content and delivery. • Build working relationships with learners and stakeholders by providing reliable, professional support. • Actively build knowledge of BeyondTrust software product lines and underlying technical concepts. • Proactively use other knowledge channels such as KB articles, Teams chats, and technical documentation. • Learn and apply team processes, instructional tools, and delivery platforms (e.g., Zoom, Teams, LMS). • Seek coaching and feedback from Senior Instructors to accelerate skill development.

• Manage customer communication and expectations. • Provide phone, email and chat Support to assigned accounts. • Provide troubleshooting and debugging of customer problems. • Act as the customer liaison to Engineering, Sales, and Field Engineer teams. • Transition product issues to Engineering and product enhancements to Product Management, tracking status to the customer regularly. • Escalate critical issues and roadblocks to the Technical Support Manager. • Be a part of the on-call rotation for the assigned product team

• Contribute to EPM product development, including backend services, APIs, and data-layer work, writing code that is clean, tested, and maintainable. • Build and maintain CI/CD pipelines that enable fast, reliable delivery of product changes across EPM components. • Provision and manage cloud infrastructure using infrastructure-as-code, following team standards for security, reliability, and cost. • Develop internal tooling and automation that reduces toil and improves the productivity of the broader engineering team. • Support monitoring, alerting, and observability tooling so engineering teams have clear, actionable signal on system and application health. • Participate in incident response, contributing to root cause analysis and follow-up improvements across both platform and application layers. • Use AI tooling as a standard part of the development workflow — for code generation, infrastructure configuration, troubleshooting, test coverage, and documentation. • Collaborate across Engineering, Product, and Security to understand delivery needs and surface gaps early. • Maintain clear documentation for platform components, APIs, and operational procedures.

Role Description The Senior Software Development Engineer is a broad senior engineering role that spans application development, platform engineering, and internal tooling. This role takes ownership of complex problems that cross the boundary between product code and delivery infrastructure — designing backend services and APIs, defining the CI/CD and cloud platform strategy, building internal developer tooling, and setting engineering standards that raise the quality bar across EPM Engineering. The Senior Platform Developer uses AI tooling as a force multiplier to operate effectively at this breadth and mentors other engineers to do the same. What You’ll Do - Design and develop EPM product components — backend services, APIs, and platform-layer integrations — with a focus on reliability, performance, and maintainability. - Architect and own the CI/CD delivery platform, ensuring it supports fast, safe, and repeatable deployments across all EPM product components. - Lead the design and implementation of cloud infrastructure using infrastructure-as-code, with clear standards for security, reliability, and cost management. - Build and evolve internal developer tooling and platform capabilities that improve engineering productivity across EPM Engineering. - Define and drive the observability strategy across application and infrastructure layers, ensuring teams have the telemetry and alerting needed to maintain production health. - Lead incident response for complex or high-severity events at either the platform or application layer, driving systemic improvements that reduce recurrence. - Apply AI tooling to accelerate work across the full engineering surface — code generation, infrastructure review, incident analysis, API design, test generation, and documentation — and actively coach others in effective AI-assisted development practices. - Define platform and development standards that Engineering teams can follow, reducing friction between product development and delivery. - Mentor Associate and mid-level engineers, establishing a culture of engineering excellence that spans both product and platform work. - Partner with Security and Architecture to ensure both the platform and application code meet compliance requirements and support the organization's security posture. Qualifications - Bachelor's degree in Computer Science, Engineering, or related field, or equivalent practical experience; 5+ years of professional engineering experience with demonstrated breadth across application development and platform or infrastructure engineering. - Strong backend development skills in at least one language (Python, Java, Go, C#, or similar), with a track record of designing and delivering production-quality services and APIs. - Deep expertise with cloud infrastructure on at least one major provider (AWS, Azure, or GCP), including advanced networking, IAM, cost management, and compliance controls. - Proven experience designing and operating CI/CD platforms at scale, with a track record of improving delivery speed and release reliability. - Strong infrastructure-as-code practice using Terraform, Pulumi, or equivalent, with experience establishing team-wide standards. - Advanced Kubernetes experience, including cluster operations, workload management, networking, and security hardening. - Experience building internal developer tooling or platform capabilities that improve engineering productivity at the team or organization level. - Demonstrated ability to design and implement observability strategies spanning both application and infrastructure, including distributed tracing, structured logging, and actionable alerting. - Deep, hands-on experience with AI tools (such as GitHub Copilot, Claude, or similar) applied across the engineering surface — code generation, infrastructure design, incident analysis, test generation, API design — with the ability to coach and model effective AI-assisted engineering practices for others. - Strong security mindset with practical experience integrating security scanning, secrets management, and compliance controls into both pipelines and application design. - Demonstrated leadership including mentoring engineers, driving adoption of standards, and influencing engineering culture across product and platform work. What Success Looks Like - EPM product components are well-architected, reliable, and ship on a consistent delivery cadence. - The delivery platform enables Engineering to ship product changes safely and quickly, with high confidence. - Infrastructure is well-defined, auditable, and managed entirely through code with no undocumented drift. - Observability provides clear, actionable signal across application and infrastructure layers, enabling fast incident response. - Engineering standards for both product and platform work are adopted consistently, reducing friction and improving quality. - AI tooling is embedded in the team's daily workflow with measurable impact on delivery speed and engineering quality. - Junior and mid-level engineers grow in capability and ownership through active mentorship and clear, shared standards. Nice To Have - Full-stack development experience, including meaningful front-end work in TypeScript or React, sufficient to contribute across the complete application. - Experience with FinOps practices and cloud cost optimization at scale. - Familiarity with platform engineering approaches and internal developer platform (IDP) design. - Experience with event-driven architectures and distributed systems patterns at scale. - Contributions to open-source tooling or active community engagement in platform or developer productivity spaces. - Exposure to service mesh technologies such as Istio or Linkerd. Better Together Diversity. Inclusion. They’re more than just words for us. They are the guiding values of how we build our teams, cultivate leaders, and create a culture where people feel connected. We take care of our employees so they can take care of our customers. Customers who come from all walks of life just like us. We hire incredible people from diverse backgrounds because when we are different together, we are stronger together.

Role Description The Partner Manager is responsible for executing our partner ecosystem strategy to help achieve the region’s sales goals. As an active member of the go-to-market team, you’re responsible for building and orchestrating a complete partner ecosystem, including VARs, VADs, Service Delivery Partners, and Technology Alliance Partners. You represent the full portfolio of BeyondTrust products and services to your assigned partners, driving partner enablement and engagement to ensure business growth with partner and customer success. What You’ll Do - Build, cultivate and develop strategic channel partnerships and relationships aligned with sales leadership in region. - Drive peer-to-peer relationships with and between ecosystem partners and BeyondTrust at all levels. - Coach our sales team on how to engage ecosystem partners of all types and connect sellers with ecosystem partners at an account and opportunity level. - Facilitate BeyondTrust marketing’s connection with ecosystem partners for trifecta campaigns. - Deliver partner sales enablement as educator and coach to partners and orchestrate additional sales and technical training and certification as needed by ecosystem partners. - Complete joint business plans and run monthly and quarterly business reviews with your focus ecosystem partners. - Collaborate with Beyond sales, marketing, and enablement teams to achieve partner business plan goals. - Manage potential channel conflict by fostering excellent communication internally and externally, driving adherence to our channel rules of engagement. - Ensure partner compliance with partner agreements and drive adoption of partner programs. - Proactively lead joint account mapping with partners and leverage account mapping tools to drive 100% partner involvement in opportunities. Qualifications - 4+ years’ experience of partner management in software security - Bachelor’s degree or related field or equivalent experience - Knowledge of partner ecosystem in the territory - Demonstrated ability to establish positive and lasting business relationships - Experience in strategic joint business planning with partners - Demonstrated track record of meeting and/or exceeding revenue objectives - High-energy, motivated self-starter with curiosity and passion for learning - Exceptional communication and presentation skills to all levels of partner organisations - Strong interpersonal skills and high emotional intelligence Nice To Have - Existing relationships with existing or potential BeyondTrust partners - Experience in analyzing performance to identify areas of improvement and optimization - Experience with Salesforce CRM, Partner Relationship Management systems, and report building Benefits - Diversity and Inclusion as guiding values - Supportive culture for employee growth and customer care

• Develop new and existing accounts within a defined territory • Complete and maintain a territory sales plan which outlines a road map to success • Responsible for meeting or exceeding your monthly and annual quota by proactively prospecting for All Product Lines and opportunities with new and existing customers • Responsible for sales forecasting, lead generation, prospecting, and account management through the close cycle • Maintain accurate Whitespace data on customer and focus prospect accounts • Partner closely with SE’s, PAM’s and wider POD to deliver territory goals • Align with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible • Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts) • Attend corporate trade shows and events • Maintain sales pipeline activity in Salesforce • Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners • Lead RFP responses for your accounts • Own full end-to-end sales cycle, including running sales meetings, working closely with your SE and partner network, managing a deal through to close. • Act as an advisor to prospects to understand whether their needs could be met with the BeyondTrust product portfolio • Understand and document customers’ business and IT strategies, priorities, and goals; capture this data accurately in CRM system

• Develop new and existing accounts within a defined territory • Complete and maintain a territory sales plan which outlines a road map to success • Responsible for meeting or exceeding your monthly and annual quota by proactively prospecting for All Product Lines and opportunities with new and existing customers • Responsible for sales forecasting, lead generation, prospecting, and account management through the close cycle • Maintain accurate Whitespace data on customer and focus prospect accounts • Partner closely with SE’s, PAM’s and wider POD to deliver territory goals • Align with Channel team and Channel Partners to deliver value to our customers and BeyondTrust wherever possible • Align with SDR team to proactively cover your total addressable market (focus and non-focus territory accounts) • Attend corporate trade shows and events • Maintain sales pipeline activity in Salesforce • Schedule and conduct product demonstrations and detailed presentations to prospects, customers and partners • Lead RFP responses for your accounts • Own full end-to-end sales cycle, including running sales meetings, working closely with your SE and partner network, managing a deal through to close. • Act as an advisor to prospects to understand whether their needs could be met with the BeyondTrust product portfolio • Understand and document customers’ business and IT strategies, priorities, and goals; capture this data accurately in CRM system