Role Description
Under the direction of the Director of Technology Service Management, the Application Support Engineer is responsible for the daily monitoring, management, troubleshooting, and issue resolution for all the software components of our hosted platform. This position works closely with our infrastructure operations and business development teams to provide end-to-end platform support and application management services.
This role is also responsible for a general understanding of products, services, and solutions related to the Association’s application portfolio, platform, and automation tools. Collaborates and engages in activities to assure knowledge development, sharing, leading, and integration within and across the organization as suitable.
Where appropriate, the Application Support Engineer will contribute to innovation and continuous improvement efforts to reduce operational costs relating to the Association’s application portfolio. Consistent, sustained communication across IT and with our Business Partners is required to ensure service excellence for the Association.
This position supports key operational demands, including:
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Production Support stability and responsiveness
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Knowledge Management maturity
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Problem Management (root cause analysis and trend reduction)
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Major Incident Management (coordination, communication, and resolution discipline)
Qualifications
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BA/BS degree, with emphasis on computer science, management information systems, or business; or equivalent.
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Five to seven years of experience including demonstrated proficiency utilizing application scheduling and monitoring tools, resolving batch and online application incidents and problems while collaborating across IT to restore enterprise application services.
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Strong experience with three or more of the following: MS SQL Server, SQL Query language, FTP, HTTP, and Web Applications.
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Experience with Microsoft Cloud technology.
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Good written, verbal, analytical, presentation, interpersonal, and communication skills.
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Knowledge of loan accounting or loan origination would be an advantage.
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Experience in the finance industry would be an advantage.
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Demonstrated strong experience being a team player.
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Exhibits excellent time management skills by managing multiple priorities, commitments, and projects.
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Self-motivated, directed, and passionate about what you do.
Requirements
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Must have the ability to perform basic office tasks and sit at a desk for an extended period of time.
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Job requires extensive use of computers and phones.
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Must be able to lift up to 40 pounds.
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Ability to work with typical hardware and cabling practices required.
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Must have strong written and verbal communication skills to adequately convey ideas and work well with a team.
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Ability to talk and hear, sit and use hands and fingers, and reach in all directions is essential in performance of the job.
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Must be able to work the occasional weekend, holiday, and after-hours support.
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Occasional travel may be required.
Benefits
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Commitment to agriculture and the communities we serve
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Family friendly work environment
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Investment in employee development
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Medical, Dental and Vision coverage
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Outstanding 401k – automatic 3% employer contribution, plus match up to 6%
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Generous Paid Time Off (Vacation accrued at 21 days annually, Sick Days accrued at 15 days annually, 12 paid holidays, plus 16 hours of volunteer time)
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Competitive Incentive Compensation Plan
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Disability & Life Insurance
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Employee mental, physical, and financial wellness programs
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The position is bonus eligible based on association and personal performance
Company Description
American AgCredit offers a unique opportunity to be a part of a national financial system supporting those who feed, clothe, and fuel the world. We are a growing organization embracing collaboration and innovation while delivering transformative solutions. American AgCredit provides a cultivating environment where you truly make a difference for our customers and teams.
