North

• Be the main point of contact for all office vendors and suppliers, negotiate pricing with vendors, and research new vendors as necessary. • Make company purchases such as office supplies, computer equipment, industry related membership dues, etc. and file and track receipts for every purchase. • Maintain general cleanliness and presentation of office spaces as needed. • Plan, budget, and execute parties and events for the team; boost Company morale and encourage staff engagement. • Be proficient with the Company’s CRM system for customer information and report look up. • File, organize, maintain, and update various documents such as legal agreements, contracts, schedule A’s, etc. in Company’s eFiling system. • Maintain all DocuSign templates and send contracts to Agents for signature. • Update internal Accountability Chart for Company as needed. • Assist the sales and marketing teams in planning trade shows. • Perform various other duties and assignments as assigned by Executives.

• Formulate and execute multi-year sales strategies and fiscal plans to exceed revenue targets and accelerate market penetration • Lead, inspire, and scale a multi-tiered sales team, fostering professional development, advanced pipeline discipline, and elite account acquisition • Establish and monitor KPIs and predictive sales metrics to ensure accountability and provide strategic data insights to executive leadership • Cultivate and secure strategic alliances with institutional partners and major accounts to solidify market position • Lead by example by closing major accounts and major partnerships alongside the team • Spearheads the modernization of sales processes and tools to improve efficiency, scale conversion rates, and lower acquisition costs • Translate industry trends, competitor analysis, and merchant feedback into agile commercial strategies for competitive advantage • Partner with executive leaders across departments (Marketing, Product, Engineering, Underwriting, Risk, Finance) to ensure unified support and resource alignment for commercial initiatives

• Build, launch, and manage multi-channel demand generation campaigns using paid and organic, content syndication, email and social marketing, webinars, and partner and sales marketing. • Map customer journeys and build automated email workflows that capture interest, educate prospects, and move leads toward sales. • Own lead scoring models, lead lifecycle stages, and routing rules inside the marketing automation and CRM platforms. • Work hand-in-hand with sales to develop targeted outreach and personalized campaigns aimed at high-value target accounts. • Brief and direct paid demand campaigns such as LinkedIn lead generation, paid content syndication, and intent-based display. • Lead the promotion and execution of digital events to drive registrations, attendance, and post-event follow-up. • Run the MQL-to-SDR handoff and keep tight feedback loops with sales on lead quality, routing, and context needed to close marketing-sourced leads. • Own campaign and funnel reporting, build dashboards that track performance and attribution, and surface insights to sales and leadership. • Coordinate with design teams to produce the marketing assets that fuel campaigns. • Conduct market research to stay ahead of industry trends and find emerging channels and new opportunities for pipeline growth. • Manage the demand generation program budget across events, webinar platforms, content syndication, and ABM tooling.

• Own the Tech & Creative Pipeline: Build and execute creative sourcing strategies to attract top-tier talent for our IT, Engineering, Product, and Marketing teams. • Be a Utility Player: Stay nimble and ready to support hiring initiatives across multiple entities and diverse business units as our company scales. • Deliver an Unmatched Candidate Experience: Keep candidates energized and informed with proactive, transparent, and timely communication. • Partner with Leadership: Guide hiring managers through the interview process, provide data-driven applicant recommendations, and collaborate on market intelligence. • Craft Our Story: Write highly competitive, marketable job postings that show the world why North is the ultimate place to build a career. • Get Out into the Community: Team up with the TA squad to attend exciting career fairs, campus events, and industry tradeshows. • Keep Us Organized: Maintain clean candidate data within our Applicant Tracking System to ensure a seamless workflow.

• Application protection and defense, recommend configuration changes, adjustments and enhancements for web application protection controls and monitor for and report on abnormal events • Coordinate with application and infrastructure teams to ensure effective protections and responses • Conduct application assessments and security tests together with the testing team • Maintain, add, enhance, and expand the scope of application assessments and penetration tests • Use augmented instruments and tools for application assessments and evaluations • Document, triage and track vulnerabilities and exposures as well as assisting and advising on remediation • Identify and track risks and exposures, create leads for assessments Document and maintain operational processes and procedures.

• Lead and guide Implementation Managers in overseeing end-to-end merchant onboarding from sales handover through go-live and Client Services transition • Coordinate internally with Sales, Underwriting, and Client Services, and externally with resellers and merchant partners, to ensure effective management and control processes for all payment processing implementations • Serve as the primary escalation point for complex or high-risk merchant implementations, resolving issues that cannot be addressed at the IM level • Lead, mentor, and develop a team of Implementation Managers and Merchant Operations Specialists • Conduct meetings, performance reviews, and coaching sessions to support employee growth and accountability, and oversee onboarding and training • Translate business requirements and strategic objectives into actionable implementation strategies and operational workflows, and oversee complex payment system integrations • Lead the merchant screening and onboarding process at a strategic level • Monitor and analyze performance metrics across implementation timelines and conduct regular audits and risk assessments of merchant accounts and operational processes • Communicate proactively with internal stakeholders and external merchant partners

• Recruit and develop new Wholesale ISOs via self generated leads • Sign, activate and grow sales partners in their first 12 months with NAB • Grow revenue within existing accounts using value selling methods • Understand products and services of North and affiliates and provide value based sales skills to secure additional revenue • Conduct effective negotiations pertaining to schedule A, new partner contract etc. • Attend conferences, meetings, and industry events

• Lead & Mentor: Directly manage and motivate a team of Field Sales Professionals, providing coaching, guidance, and strategic direction to help them achieve their sales targets. • Sales Enablement: Conduct regular 1:1s, ride-alongs, and team training sessions on sales process, product knowledge, and consultative selling techniques. • Performance Management: Monitor team activity and pipeline health, providing constructive feedback and implementing strategies to improve performance. • Recruiting: Assist in the interview and onboarding process for new members of your growing team. • Full Sales Cycle Ownership: Put together your ultimate playlist of local businesses and guide them through the entire sales cycle—first call to final high-five. • Network Building: Forge rock-solid partnerships with local POS dealers, web designers, and BNI folks to build an unstoppable referral network. • Consultative Demos: Perform demos so dazzling, prospects will feel like they’re front-row at a magic show. • Cross-Functional Collaboration: Team up with our awesome colleagues across North to make sure your promises turn into real results.

Role Description En North buscamos un/a Digital Insights Analyst con una fuerte orientación analítica y de negocio, capaz de transformar datos digitales en insights accionables que ayuden a mejorar la experiencia de usuario y el rendimiento de los canales digitales. Buscamos un perfil con capacidad para entender el comportamiento de los usuarios en entornos web y app, detectar oportunidades de mejora y colaborar con equipos de UX, CRO, Producto y Marketing para impulsar decisiones basadas en datos. ¿Cuál será tu misión? - Analizar el comportamiento digital de los usuarios y convertir los datos en recomendaciones accionables que permitan optimizar journeys, mejorar conversiones y detectar oportunidades de negocio. Funciones principales: - Analizar el comportamiento digital de usuarios en entornos web, app y omnicanal. - Detectar oportunidades de mejora en conversión, engagement y experiencia de usuario. - Generar insights accionables para equipos de UX, CRO, Producto y Marketing. - Medir el impacto de cambios, optimizaciones y experimentos digitales. - Analizar funnels de conversión (alta, compra, portabilidad, contratación, etc.). - Identificar drop-offs y puntos de fricción en los journeys digitales. - Segmentar usuarios según comportamiento, recurrencia, canal de adquisición u otros criterios relevantes. - Analizar customer journeys cross-channel. - Detectar patrones de abandono y pain points en la experiencia digital. - Identificar segmentos con peor desempeño y proponer oportunidades de mejora. - Elaborar reporting y visualizaciones para seguimiento de KPIs y toma de decisiones. Qualifications - Experiencia previa en analítica digital, customer insights o áreas relacionadas. - Capacidad para interpretar datos y convertirlos en recomendaciones de negocio. - Experiencia analizando funnels, journeys y comportamiento digital de usuarios. - Conocimiento de métricas digitales y KPIs de conversión y engagement. - Nivel alto de pensamiento analítico y orientación a negocio. - Perfil proactivo, autónomo y con capacidad de comunicación transversal. Requirements - Excel avanzado. - Adobe Analytics. - Contentsquare. - SQL y BigQuery. - Power BI u otras herramientas de visualización. - Python para análisis de datos. Benefits - Participación en proyectos digitales de gran impacto y visibilidad. - Entorno dinámico, colaborativo y orientado a la innovación. - Posibilidad de crecimiento profesional en proyectos de analítica avanzada y optimización digital. - Flexibilidad y autonomía en el día a día.

Role Description En North buscamos un/a Especialista CRO & Digital Analytics con perfil técnico y analítico para incorporarse a proyectos de optimización digital, personalización y medición avanzada. La persona seleccionada participará en iniciativas orientadas a mejorar la experiencia digital y el rendimiento de negocio mediante estrategias de experimentación, analítica y customer experience. ¿Cuál será tu misión? Formarás parte de proyectos de optimización y personalización digital, colaborando en la definición, implementación y seguimiento de iniciativas CRO y de analítica avanzada. Funciones principales - Participar en la conceptualización y ejecución de estrategias de Optimización (CRO) y personalización. - Implementar tests A/B y casos de uso de personalización de contenidos. - Gestionar la creación de atributos y taxonomías. - Realizar QA y validación técnica de las iniciativas de optimización. - Implementar técnicamente plataformas CXA y etiquetado asociado. - Monitorizar y analizar resultados de las iniciativas implementadas. - Maquetar y configurar experiencias DDC en Google Web Designer a partir de diseños definidos. - Gestionar feeds dinámicos. - Producir y mantener soluciones de email marketing y/o CMS. - Participar en la configuración de experiencias dentro de entornos de Decisioning/Orchestration. Qualifications - Al menos 2 años de experiencia realizando funciones similares. - Experiencia con Tealium iQ (tags, extensions, dataLayer, load rules). - Conocimientos sólidos de JavaScript aplicado a analítica digital. - Experiencia en implementación y análisis con Adobe Analytics. - Experiencia con Adobe Experience Platform Web SDK (Alloy). - Conocimiento profundo de data collection y arquitecturas de medición. - Capacidad para implantar soluciones técnicas en entornos complejos. - Experiencia en definición y seguimiento de KPIs de negocio. - Capacidad analítica para interpretar datos y convertirlos en decisiones accionables. - Nivel medio-alto de inglés. - Perfil autónomo, proactivo y orientado a resultados. - Se valorará experiencia trabajando en entornos Agile. Requirements - Conocimiento de modelos de datos XDM. - Experiencia en migraciones de herramientas de analítica. - Conocimientos de UX Analytics y Customer Journey. - Experiencia en testing y experimentation (A/B testing). - Experiencia en entornos telco o grandes organizaciones digitales. - Conocimientos de SQL, BigQuery y herramientas de visualización como Power BI o Tableau. Benefits - Participación en proyectos digitales de alto impacto. - Entorno colaborativo, dinámico y orientado a la innovación. - Flexibilidad y autonomía en el trabajo. - Desarrollo profesional en un entorno especializado en experiencia digital y optimización.