North

• Lead & Mentor: Directly manage and motivate a team of Field Sales Professionals, providing coaching, guidance, and strategic direction to help them achieve their sales targets. • Sales Enablement: Conduct regular 1:1s, ride-alongs, and team training sessions on sales process, product knowledge, and consultative selling techniques. • Performance Management: Monitor team activity and pipeline health, providing constructive feedback and implementing strategies to improve performance. • Recruiting: Assist in the interview and onboarding process for new members of your growing team. • Full Sales Cycle Ownership: Put together your ultimate playlist of local businesses and guide them through the entire sales cycle—first call to final high-five. • Network Building: Forge rock-solid partnerships with local POS dealers, web designers, and BNI folks to build an unstoppable referral network. • Consultative Demos: Perform demos so dazzling, prospects will feel like they’re front-row at a magic show. • Cross-Functional Collaboration: Team up with our awesome colleagues across North to make sure your promises turn into real results.

Role Description En North buscamos un/a Digital Insights Analyst con una fuerte orientación analítica y de negocio, capaz de transformar datos digitales en insights accionables que ayuden a mejorar la experiencia de usuario y el rendimiento de los canales digitales. Buscamos un perfil con capacidad para entender el comportamiento de los usuarios en entornos web y app, detectar oportunidades de mejora y colaborar con equipos de UX, CRO, Producto y Marketing para impulsar decisiones basadas en datos. ¿Cuál será tu misión? - Analizar el comportamiento digital de los usuarios y convertir los datos en recomendaciones accionables que permitan optimizar journeys, mejorar conversiones y detectar oportunidades de negocio. Funciones principales: - Analizar el comportamiento digital de usuarios en entornos web, app y omnicanal. - Detectar oportunidades de mejora en conversión, engagement y experiencia de usuario. - Generar insights accionables para equipos de UX, CRO, Producto y Marketing. - Medir el impacto de cambios, optimizaciones y experimentos digitales. - Analizar funnels de conversión (alta, compra, portabilidad, contratación, etc.). - Identificar drop-offs y puntos de fricción en los journeys digitales. - Segmentar usuarios según comportamiento, recurrencia, canal de adquisición u otros criterios relevantes. - Analizar customer journeys cross-channel. - Detectar patrones de abandono y pain points en la experiencia digital. - Identificar segmentos con peor desempeño y proponer oportunidades de mejora. - Elaborar reporting y visualizaciones para seguimiento de KPIs y toma de decisiones. Qualifications - Experiencia previa en analítica digital, customer insights o áreas relacionadas. - Capacidad para interpretar datos y convertirlos en recomendaciones de negocio. - Experiencia analizando funnels, journeys y comportamiento digital de usuarios. - Conocimiento de métricas digitales y KPIs de conversión y engagement. - Nivel alto de pensamiento analítico y orientación a negocio. - Perfil proactivo, autónomo y con capacidad de comunicación transversal. Requirements - Excel avanzado. - Adobe Analytics. - Contentsquare. - SQL y BigQuery. - Power BI u otras herramientas de visualización. - Python para análisis de datos. Benefits - Participación en proyectos digitales de gran impacto y visibilidad. - Entorno dinámico, colaborativo y orientado a la innovación. - Posibilidad de crecimiento profesional en proyectos de analítica avanzada y optimización digital. - Flexibilidad y autonomía en el día a día.

Role Description En North buscamos un/a Especialista CRO & Digital Analytics con perfil técnico y analítico para incorporarse a proyectos de optimización digital, personalización y medición avanzada. La persona seleccionada participará en iniciativas orientadas a mejorar la experiencia digital y el rendimiento de negocio mediante estrategias de experimentación, analítica y customer experience. ¿Cuál será tu misión? Formarás parte de proyectos de optimización y personalización digital, colaborando en la definición, implementación y seguimiento de iniciativas CRO y de analítica avanzada. Funciones principales - Participar en la conceptualización y ejecución de estrategias de Optimización (CRO) y personalización. - Implementar tests A/B y casos de uso de personalización de contenidos. - Gestionar la creación de atributos y taxonomías. - Realizar QA y validación técnica de las iniciativas de optimización. - Implementar técnicamente plataformas CXA y etiquetado asociado. - Monitorizar y analizar resultados de las iniciativas implementadas. - Maquetar y configurar experiencias DDC en Google Web Designer a partir de diseños definidos. - Gestionar feeds dinámicos. - Producir y mantener soluciones de email marketing y/o CMS. - Participar en la configuración de experiencias dentro de entornos de Decisioning/Orchestration. Qualifications - Al menos 2 años de experiencia realizando funciones similares. - Experiencia con Tealium iQ (tags, extensions, dataLayer, load rules). - Conocimientos sólidos de JavaScript aplicado a analítica digital. - Experiencia en implementación y análisis con Adobe Analytics. - Experiencia con Adobe Experience Platform Web SDK (Alloy). - Conocimiento profundo de data collection y arquitecturas de medición. - Capacidad para implantar soluciones técnicas en entornos complejos. - Experiencia en definición y seguimiento de KPIs de negocio. - Capacidad analítica para interpretar datos y convertirlos en decisiones accionables. - Nivel medio-alto de inglés. - Perfil autónomo, proactivo y orientado a resultados. - Se valorará experiencia trabajando en entornos Agile. Requirements - Conocimiento de modelos de datos XDM. - Experiencia en migraciones de herramientas de analítica. - Conocimientos de UX Analytics y Customer Journey. - Experiencia en testing y experimentation (A/B testing). - Experiencia en entornos telco o grandes organizaciones digitales. - Conocimientos de SQL, BigQuery y herramientas de visualización como Power BI o Tableau. Benefits - Participación en proyectos digitales de alto impacto. - Entorno colaborativo, dinámico y orientado a la innovación. - Flexibilidad y autonomía en el trabajo. - Desarrollo profesional en un entorno especializado en experiencia digital y optimización.

• Deliver end-to-end project support and status updates, collaborating with the Marketing team • Respond to marketing tasks in a timely manner • Manage outside vendor relationships where applicable • Collaborate with the marketing team to contribute to the development of collateral • Continuously update new marketing materials on our internal and external CMS tools as well as third-party listing and content sites • Assist with trade show logistics, including shipping, ordering, planning and hotel accommodations • Manage social media platforms including content drafts, image sourcing and scheduling posts • Assist to monitor industry trends and best practices and integrate into planning • Track, analyze and report results from email campaigns and lead sources for direct and partner programs • Maintain marketing content, trackers and processes on relevant Confluence pages • Actively participate in marketing department meetings and proactively contribute ideas

• Develop and manage a portfolio of clients through prospecting efforts, including targeting emerging markets and high-risk verticals, to drive revenue growth. • Evangelize and promote NAB's processing solutions, actively assisting with closing large deals within emerging markets and high-risk vertices. • Develop and maintain a process to consistently deliver a positive client experience by collaborating with various internal teams (Product, Underwriting, Compliance, Support, and Relationship Management) to ensure client needs are handled timely and appropriately. • Actively participate in industry tradeshows and conferences to increase NAB's exposure as the leading payments provider, with a specific focus on emerging markets and high-risk verticals.

• Troubleshoot, diagnose, and resolve technical hardware and software issues. • Research questions/issues using available information and resources. • Identify and escalate situations requiring urgent attention. • Log all help desk interactions via computerized ticketing system (Team Support). • Proactively help to build and maintain support infrastructure and documentation including external user facing self-help system and internal support documentation. • Share information with other team members on how problems or issues were solved, and proactively work with team. • Perform PayTrace product training and product demonstrations to end users. • Maintain constructive relationships and listen to our merchants and resellers needs and pain points in order to help provide strategic feedback to other departments.

• Module Administration & Configuration Workday Core HCM: Own the ongoing design, configuration, and maintenance of foundational structures (supervisory organizations, locations, cost centers, job architecture, and security groups). • Business Process Optimization: Review, identify, and resolve inefficiencies in business processes across your core modules. Build condition rules, validation rules, and custom notifications. • Project Management & Support Roadmap & Enhancements: Work with internal business partners to gather requirements, assess needs, design, and configure proactive modifications and enhancements. Participate in developing overall People Technology roadmap recommendations. • Release Management: Program manage the testing and implementation of Workday’s semi-annual release updates as well as weekly system enhancements. • Testing & QA: Create, review, and execute functional test plans and regression testing for system fixes, upgrades, and custom enhancements. • End-User Support: Act as an escalation point for troubleshooting, resolving complex transactional errors, and researching system-related issues. • Collaboration & Governance Stakeholder Partnerships: Build strong, collaborative relationships with People Operations and IT teams. • Reporting & Analytics: Create custom reports, calculated fields, and dashboards to support tracking metrics for recruiting, compensation cycles, and core workforce demographics. • Change Control & Documentation: Document configuration decisions, maintain process guides, and adhere to change control protocols for audit compliance.

• Collaborate with the Sales team during the discovery phase to provide technical expertise and ensure our products align with prospective client needs. • Develop and propose tailored integration solutions based on specific merchant requirements, acting as the subject matter expert on PayTrace products and services. • Consultant with Merchants and Partners to optimize their current payment workflows, identifying opportunities for efficiency and security improvements. • Act as a vital liaison to the Product department, communicating market gaps and advocating for feature enhancements based on real-world feedback. • Work hand-in-hand with our Developer Support team during the post-sales handover to ensure integrations are successful and sustainable. • Create and maintain high-quality technical documentation covering processes, procedures, and specific integration guides.

• Design and execute comprehensive, sales-specific development programs for new hires outside of their general L&D onboarding. • Manage the intake process for new Internal product announcements and create battlecards for sales teams to easily ingest the new product details and onboarding requirements. • Manage internal communications regarding product updates, competitive intelligence, and market shifts to ensure the sales team is informed. • Conduct continuous one-on-one and group coaching sessions focusing on call reviews, objection handling, pitch refinement, and closing techniques. • Collaborate with sales and cross-functional departments to identify, report and solve process and communication gaps. • Provide a high-touch, proactive experience for our internal sales teams to ensure we are actively improving sales processes and systems. • Assist in developing and documenting processes/procedures for selling newly launched products.

• Develops, manages, and executes the reporting and analytics program for the Client Enablement Office. • Creates and maintains dashboards, reports, and benchmarks to identify and track key performance indicators (KPIs) related to sponsor bank, card brand, and third-party partner relationships that are crucial to business enablement. • Tracks and monitors all escalations to the Client Enablement Office from all channels (Sales, Partners, Banks, etc.), analyzing for themes, root causes, and trends. • Provides regular reporting on escalation status and outcomes. • Supports the Credit Policy change management process by tracking updates, partner requirements (prohibitions, exceptions), and communication status. • Conducts research and analysis related to partner requirements, industry trends, and client/partner concerns to provide actionable insights to leadership. • Reports, tracks progress, and provides management updates across multiple functions and departments to support Client Enablement projects and initiatives. • Provides continuous improvement to the Client Enablement program by updating departmental procedures, creating training materials, and contributing to monthly/quarterly business reporting. • Performs other duties as assigned.