Role Description Sous la responsabilité du Chef du Service Conseil, le/la titulaire du poste pilote l’assistance usagers (AU) pour tout le territoire français. Il a en charge l’hypervision nationale des Assistance Usagers, il assiste l’équipe AU pour tous les travaux autour de la Relation Usager. - Assurer l’hypervision des Assistances Usagers : - Participer à l’évaluation de la volumétrie d’appels à traiter sur les différentes Assistances Usagers (AU) en tenant compte de la saisonnalité et de l’antériorité. - Établir les plannings nationaux mensuels répartissant le nombre de positions à prévoir par DR. - Ajuster en temps réel le nombre de positions, selon les pics ou creux d’activité, et le niveau de taux de décroché. - Jouer le rôle de régulateur d’activité entre les ressources internes et externes (prestataire). - Utiliser et maîtriser l’outil de planification, les outils de pilotage de l’AU (téléphonie, ticketing), l’outil de GRU (Gestion de la Relation Usager) et l’outil de pilotage de l’activité et des effectifs interne à l’ASP (PILACT). - Participer aux tâches administratives. - Échanger avec la communauté de travail autour de l’AU : - Assister les utilisateurs des outils d’AU. - Participer à la mise à jour des documentations d’AU. - Assister l’équipe AU dans la préparation des supports de présentation pour les groupes de travail et pour les comités de pilotage. - Participer : - Aux échanges avec le réseau des Experts RU. - Aux travaux d’assistance à maîtrise d’ouvrage des outils (Kiamo, SVI, numéros intelligents, etc.). - Aux traitements des incidents techniques liés aux outils d’Assistance Usagers. - Aux divers comités (participation, aide à la préparation des supports et à la rédaction des comptes rendus). - À l’hypervision des différents outils RU. - Aux habilitations et revue d’habilitation. - À la supervision de la GRU. Qualifications - Système d’information de l’ASP. - Connaissance des outils de la Relation Usager. - Maîtrise des outils bureautiques. Requirements - Communiquer. - Organiser une activité. - Travail en équipe. - Capacité d’initiative. Benefits - Sens de l’organisation et du raisonnement critique. - Autonomie, adaptabilité et réactivité. - Sens des relations humaines. - Sens de l’innovation. Niveau d'études minimum requis - Niveau 4 Baccalauréat. Éléments de candidature Pour postuler à cette offre, l'envoi du CV et d'une lettre de motivation est obligatoire. Personnes à contacter - job.9npfk.agencedeservicesetdepaiement@recruitee-email.com - marie-helene.lelasseux@asp.gouv.fr

• Lead the Technical Pre-Sales Process • Shape deal strategy by translating customer use cases, financial objectives, and operating constraints into technically optimized, commercially compelling storage solutions. • Translate Market Opportunities into Bankable Proposals • Develop robust energy storage models that quantify lifetime performance, degradation, efficiency, availability, and ROI. • Strengthen Technical Sales Engagement • Develop standardized tools, calculators, and modeling frameworks that improve proposal consistency, cycle time, and win rates. • Amplify Marketing & Market Positioning • Collaborate with Marketing to develop application notes, white papers, case studies, and technical content. • Accelerate Cross-Functional Alignment • Support commissioning readiness and early deployment to protect performance assumptions made during the sales process.

• Maintain and enhance the FastAPI backend, including API routes, service boundaries, request correlation, configuration, health/readiness checks, metrics, and telemetry ingestion. • Support the BFF authentication model using OIDC-based login, server-side sessions, secure cookies, protected-route dependencies, and token validation. • Build and maintain backend integrations for headless Drupal preview/protected content, public alerts, notification preferences, contact information, external alerting systems, and future Salesforce workflows. • Own database-facing application changes using SQLModel, SQLAlchemy, Alembic migrations, async repositories, MySQL/RDS compatibility, idempotent background jobs, and production-safe schema rollout practices. • Maintain the React/Vite/TypeScript frontend, including routing, authenticated UX, public disaster recovery workflows, content rendering, React Query data access, and React Hook Form workflow forms. • Preserve the governed design-system boundary, including Radix-backed primitives, DTCG design tokens, generated CSS/Tailwind/Drupal token outputs, WCAG 2.1 AA behavior, and accessibility tests. • Keep tests and quality gates healthy across Pytest, Vitest, Playwright, axe accessibility checks, ESLint, Ruff, TypeScript, bundle checks, CodeQL, dependency review, and npm audit. • Participate in release and operations activities: GitHub Actions workflows, blue/green frontend releases, backend image deployments, one-off/migration workflows, runbooks, logs, metrics, and incident troubleshooting. • Document implementation decisions, integration contracts, operational assumptions, and handoff notes so the portal remains maintainable by the broader team.

Role Description Are you a Lenel OnGuard virtuoso who thrives on securing global infrastructures? We’re looking for a high-calibre IT Application Engineer to lead the charge in deploying, upgrading, and optimizing our enterprise-level physical security systems. If you can navigate SQL Server like a pro, speak OpenAccess API fluently, and have a passion for building rock-solid security architectures, we want you on our team. The Mission: You won’t just be maintaining software; you’ll be the architect of safety. You will ensure system integrity and scalability for Access Control, Visitor Management, and Alarm Monitoring platforms across global facilities. Qualifications - Deep knowledge of OnGuard architecture (v8.2+), including Communication/Application Servers and Cloud-readiness. - Proficiency in MS SQL Server (Backup/Restore, Query Optimization, and AlwaysOn Availability Groups). - Hands-on experience with DataConduIT and OpenAccess RESTful API for HR and identity system syncing. - Strong grip on Windows Server, IIS, Active Directory, and secure networking (TLS 1.2+, VLANs, Firewalls). - Experience configuring badge printers, biometrics, and intrusion panels. Requirements - Lead global rollouts of Lenel OnGuard. - Design custom alarm priorities, event-to-action rules, and real-time visualization maps. - Recommend system enhancements to strengthen OnGuard functionality and future-proof our deployments. - Bridge the gap between Security Operations, IT Infrastructure, and global vendors. Benefits - You hold a Lenel Certified Professional (LCP) or Expert (LCE) credential. - You excel at working across time zones and translating complex technical jargon into "business-speak" for leadership. - You have experience hosting security solutions in environments like Azure without sacrificing performance. - Familiarity with Genetec Security Center or Video Management systems is a bonus. Company Description Location: 100% Remote Working Hours: Must align with US Central Time (CST). The Path to Hire: A streamlined 1-round interview via MS Teams. Ready to Secure the Future? If you’re ready to take ownership of a global security footprint and push the boundaries of what OnGuard can do, let’s talk.