• Lead the planning, development, coordination, and execution of instructor-led and web-based training programs supporting VHA operational, clinical, and technology initiatives.
• Conduct comprehensive training needs assessments, evaluations, and analyses to identify communication, knowledge, and skill gaps among end users and stakeholder groups.
• Translate identified training requirements into effective workshops, training curricula, remedial learning modules, and educational solutions.
• Design, develop, revise, and maintain training materials including workbooks, facilitator guides, participant manuals, job aids, presentations, and other instructional resources.
• Develop and implement standard and customized training programs aligned with organizational goals, project requirements, and adult learning methodologies.
• Administer and support learning management systems (LMS), including course setup, enrollment management, learner tracking, reporting, and system maintenance activities.
• Develop, maintain, and analyze training databases, records, metrics, and reports to support program performance and compliance requirements.
• Deliver engaging face-to-face, virtual, and online training sessions to clinical, operational, technical, and leadership audiences.
• Provide coaching, mentoring, and guidance to trainers, end users, and stakeholders to support knowledge transfer and adoption of new processes and technologies.
• Lead training-related administrative activities, including scheduling, communications, logistics coordination, documentation, and reporting.
• Collaborate with subject matter experts, clinical staff, project teams, and leadership to ensure training content accurately reflects current workflows, policies, and best practices.
• Support test administration activities, user readiness efforts, and organizational change initiatives associated with system implementations and enhancements.
• Evaluate training effectiveness through assessments, feedback collection, performance metrics, and post-training analyses, recommending improvements as needed.
• Attend and actively participate in meetings, committees, working groups, and stakeholder engagements to provide training expertise and recommendations.
• Prepare and deliver presentations, demonstrations, briefings, and status updates to project teams, leadership, and client stakeholders.
• Serve as a training lead for assigned initiatives, ensuring timely delivery of high-quality training products and services.
