CRC Insurance Services logo
CRC Insurance Services

Placing You First.

Technology Solutions Trainer

TrainerGeneralFull TimeRemoteSeniorTeam 1,001-5,000Since 1982H1B No SponsorCompany SiteLinkedIn

Location

Ohio

Posted

1 day ago

Salary

0

Seniority

Senior

High School3 yrs expEnglish

Job Description

Technology Solutions Trainer

CRC Insurance Services

• Manage the broker experience throughout the new build and renewal process • Collaborate with internal and external stakeholders • Provide technical training and support • Analyze client needs to recommend appropriate technology solutions • Contribute to process improvement initiatives and maintain high level of customer service • Conduct initial training and intake meetings with sales, brokers, and BenAdmin to review necessary information for carrier installations • Gather missing information required, identify obstacles, set appropriate expectations, establish trust, offer additional training if needed, and build a relationship with broker • Enhance sales for assigned markets and improve current strategy of the company by demonstrating a working knowledge of all technology product offerings • Demonstrate adaptive training styles to target audience’s capabilities during regular client trainings and demos • Analyze clients’ business needs and pain points and address them through promotion of technology solutions available

Job Requirements

  • Degree in technology-based field or HS diploma/GED with 3-4 years working with technology software required
  • Outstanding verbal and video presentation skills
  • Positive attitude toward customer service (solution oriented and ability to deal with ambiguity)
  • Ability to professionally articulate clearly and conversationally, and compose clear, concise, professional correspondence and response letters/emails to internal and external clients
  • Ability to work in a team environment and build strong cross functional relationships
  • Competent PC skills, proficiency in MS Office products and web browsers
  • Proficient in conducting technical product demo/training sessions on a regular basis
  • Demonstrated ability to easily learn new systems, applications, and technology
  • Demonstrated ability to manage workload in many stages of process management
  • Ability to manage to deadlines effectively
  • Excellent research and problem-solving skills with strong attention to detail
  • Demonstrates ability to follow a regular business cadence to organizing their workload, priorities, and activities in a timely manner
  • Minimum of three years related experience in fields of Insurance, BenAdmin, broker agency, carrier and benefits insurance

Benefits

  • Access to medical, dental, vision, life, disability, and AD&D insurance
  • Tax-advantaged savings accounts
  • 401(k) plan with company match
  • Generous paid time off programs including company holidays, vacation and sick days, new parent leave
  • Restricted stock units and/or a deferred compensation plan

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