Lumexa Imaging

Role Description Due to rapid growth, Charlotte Radiology is seeking virtual swing shift radiologists for our Body Imaging section. Ideal candidates have an interest in oncologic imaging, advanced thoracic and abdominopelvic imaging, and interfacing with a high functioning clinician referral base. We are looking for fellowship trained radiologists to work remotely during the afternoon and early evening EST (morning and afternoon PST) with a nearly equal case mix including emergency radiology and outpatient advanced cardiothoracic and abdominopelvic imaging. Start date: 2026 or 2027. Responsibilities include: - Diagnostic imaging of the chest, abdomen, and pelvis. - Case mix of approximately half emergency radiology and half outpatient advanced cardiothoracic and abdominopelvic imaging. - Oncologic imaging and multidisciplinary conference participation, as part of our valued partnership with Atrium Health and The Levine Cancer Institute. - Work shifts typically from 12p-9p EST/9a-6p PST. Position Highlights: - Highly subspecialized and dedicated body section working together in a collegial and supportive environment. - Partner salary >90th percentile for private practice radiology. - Comprehensive benefits (medical, dental, vision, 401k, and malpractice). - Sign on bonus. - Open to standard schedule to include 10 weekends coverage with 10 weeks vacation or 7 on/7 off models. - No overnights. - Student loan repayment program. - Generous paid parental/family leave. - Advanced IT. Workstation provided by practice with 24/7 IT assistance. Single-vendor PACS. Chat and integrated case sharing capability facilitate both clinical work and full incorporation into the team. - Work from home with all the benefits of being part of a large, highly subspecialized tertiary care imaging group. Qualifications - Fellowship trained in body radiology. - ABR certified or eligible. Benefits - Comprehensive benefits (medical, dental, vision, 401k, and malpractice). - Sign on bonus. - Student loan repayment program. - Generous paid parental/family leave. Company Description - Charlotte Radiology is comprised of 100+ Board Certified radiologists and 40+ advanced practice providers, serving as the area’s imaging experts since 1967. - Over the last 50 years, we have become one of the largest and most progressive radiology groups in the nation, and a founding partner of Lumexa Imaging (formerly US Radiology Specialists) since 2018. - In addition to offering 24/7 coverage for 16 hospitals, we also own and operate 18 breast centers, a mobile mammography program, a vein center, several vascular and interventional clinics, and jointly own and operate 7 free-standing imaging centers. - Our physician team is active in research and clinical trials and has authored many scientific papers and presentations in multiple sub-specialties of radiology. - The group has a strong relationship with Atrium Health and actively participating in the growth of the new Wake Forest School of Medicine – Charlotte and The Pearl innovation district. - Largest private radiology practice in the southeast. - 98% of outpatients surveyed would recommend our centers and services. - Over 2.2 million studies read annually. - Generous compensation package. - Dedicated team of support staff to include an in-house credentialing department. For more information on our group, please visit our website at www.charlotteradiology.com . Please indicate your interest by sending cover letter and CV to laura.arounsack@charlotteradiology.com .

Role Description Senior Analyst, Managed Care responsibilities include: - Complex data and financial analysis. - Financial interpretation of contract terms. - Contract modeling and data validation. - Development of reimbursement methodologies. - Preparation of contract proposals utilizing sound rationale. - Confidently presenting work product and making recommendations to leaders and executives that influence decision-making and optimize revenue. - Providing consultative and analytic support related to managed care, strategic initiatives, and other ad hoc analytic support as identified. The candidate shall operate in a telecommuting role, with primary working hours to be flexibly scheduled within the window of 7:00 a.m. to 7:00 p.m. Eastern Time, Monday through Friday. Responsibilities - Complete financial impact analysis of all contract activity, including modeling of contract financial terms, developing proposals, and recommending areas for revenue improvement. - Monitor financial performance of current contracts including consideration of methodology and fee changes due to payor or source updates (CMS, Medicaid, etc.). - Extract, validate, and manipulate large datasets utilizing programming skills such as SQL, SAS, or Python. - Strategic financial analytics to include financial managed care impacts/forecasts related to increased services, new technology, or expanding service area. - Present analytic findings with clear and concise work products in Excel, Tableau, and Power BI. - Collaborate with Finance and Managed Care leadership to inform financial forecasts with year-over-year impacts of all contractual changes. Qualifications - 4+ years of experience in healthcare analytics role. - 3+ years of experience with SQL or other similar programming language to include creating, editing, and executing code to successfully manipulate and extract large datasets. - 4+ years of experience in demonstrated ability to present data and analytic observations through impactful visual storytelling. - Advanced proficiency in Excel including extensive experience in the use of complex formulas and pivots. - Prefer candidate with experience utilizing professional or facility claims data. - Prefer candidate with experience in managed care contract terms. - Prefer candidates with exposure to CMS professional payment methodology (i.e. CMS MPFS). - Prefer candidate with experience in creating and optimizing Tableau dashboards for effective storytelling. Education - Bachelor’s degree (or higher) in Statistics, Mathematics, Engineering, Finance, Health Administration, or other closely related fields. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging, with over 5,000 team members and more than 185 outpatient imaging centers across 13 states, conducting more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description Responsible for verifying eligibility, benefits, and providing time of service estimates. - Verify patient’s insurance eligibility, benefits and auth requirements via online or phone. - Calculate and provide Time of Service Estimates. - Demonstrate and apply knowledge of medical terminology, high proficiency of general medical office procedures including HIPAA regulation. - Communicate any insurance changes or trends among team. - Maintain a level of productivity suitable for the department. - Clearly document all communications and contacts with providers and personnel in standardized documentation requirements, including proper format. - Update data entry errors for clean billing purposes. - Request clinical/medical records when needed. - Other Duties as assigned. Qualifications - High school diploma or equivalent. - Previous verification experience preferred. - Good verbal and written communication skills. - Ability to organize and interpret data. - Ability to utilize good judgment to problem solve. - Ability to work independently and in a team environment. - Ability to use a computer, related software/programs, and multiple screens. - Ability to work onsite or remote as needed. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description Are you an experienced, digital-forward Marketer with a passion for executing brand strategy? Do you get excited about insight-driven marketing to better connect with targeted audiences? Do you enjoy rolling up your sleeves and working as part of a team to build brands? Does a career in healthcare and medical technology focused on improving patients’ lives inspire you? If so, we want to talk to you about our growing Marketing team! The Marketing Manager should have experience in omni-channel, insights-based marketing, demonstrated capabilities in developing and executing online marketing strategy, and examples of measuring and communicating the impact of marketing efforts. This individual will lead integrated marketing with an emphasis on online strategy and execution, including website, digital, social and CRM. This Marketer will be responsible for effectively executing tactical campaigns and initiatives to drive demand for Lumexa Imaging Services as part of our outpatient imaging portfolio. Essential Duties and Responsibilities - Aid in development of local market and customer strategy, using data, insights, and competitor knowledge to identify opportunities and shape go-to-market plans that produce measurable results. - Implement omnichannel strategies with tactical plans and marketing mix for Imaging Services to drive demand in our outpatient imaging centers, including digital and traditional media advertising, collateral development, email marketing, social media, events, and more. - Develop insights-led marketing creative and content, ensuring alignment with strategic priorities and key customer insights across direct to consumer, direct to healthcare provider and sales channels. - Implement Marketing Excellence framework, including segmentation/ targeting, business intelligence tools, and KPI reporting with marketing team. - Execute launch excellence for new center locations and technology/ innovation pipeline investments. - Engage with Sales to activate the brands within the Sales channel with physician materials and strategic promotional efforts. - Plan, manage and execute brand digital, social and CRM marketing initiatives in collaboration with our agency partners, including SEO, SEM, content marketing, website updates, social media, CRM, and emerging AI/LLM content development. - Identify trends and evaluate emerging platforms/technologies to optimize spend and performance based on user insights. - Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touch points. Qualifications - Bachelor’s degree in Business or Marketing or other relevant area. - 3-6 years of marketing/brand management experience with emphasis in online strategy. - Experience working with a cross-functional team to achieve goals. - Previous healthcare or consumer services experience desired but not required. Requirements - Demonstrated capabilities with insights-based marketing brand strategy and omni-channel execution and measurement. - Experience developing creative briefs and executing cohesive content strategy across channels. - Experience in digital marketing strategy, website analytics tools (Google Analytics), and content management systems (WordPress, Elementor). - Experience with social media content/creative development and scheduling (LinkedIn, Facebook, Instagram; Canva; Hootsuite). - Knowledge of a broad array of tactical marketing mix, including developing materials for sales professionals and direct to consumer/patient materials. - Experience with reputation management platforms. - Ability to work in a highly matrixed organization and to deliver results through solid line and dotted line reporting relationships. - Strong work ethic and high level of enthusiasm for the dynamic environment. - Working knowledge of Adobe Creative Suite and Marketo, or other email marketing CRM platform. - Strong verbal and written communication skills: making the best use of interpersonal skills to communicate with internal functions/key stakeholders. - Demonstrated project management skills; strong attention to detail and timelines. - Proficient in Microsoft Office Suite. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description The Accommodation Specialist is responsible for administering and managing employee ADA and leave programs, ensuring compliance with federal, state, and company policies. This role serves as the primary point of contact for employees requesting leave and works closely with HR, payroll, and management to ensure a smooth and compliant ADA and leave process. Essential Duties/Responsibilities: - (95%) ADA and Leave Administration - Manages the full lifecycle of ADA accommodation requests from intake through resolution. - Conducts and documents the interactive process with HRBPs, employees, and managers. - Partners with ADA administrator to review medical documentation and determine eligibility for accommodations. - Partners with HR, legal, and management to assess reasonable accommodations and undue hardship. - Coordinates workplace accommodation (e.g., modified duties, schedules, assistive equipment). - Communicates with HRBPs and employees regarding eligibility, rights, responsibilities, and leave status. - Monitors ADA leave durations and follows up on extensions, recertifications, and return documentation. - Tracks and maintains accurate case records in HRIS or case management systems. - Ensures ongoing enterprise-wide compliance with ADA/ADAAA, PWFA, Title VII, and state and local accommodation requirements. - Collaborates with Leave of Absence and Benefits teams regarding overlapping cases (e.g., FMLA, disability leave, and workers’ compensation). - Leads and advises on return-to-work and stay-at-work strategies, including job modification, transitional duty, and phased returns. - Designs and implements process, policy, and workflow improvements to improve efficiency, consistency, and associate experience. - Contributes to and influences accommodation-related policies, guidelines, manager toolkits, and training development. - Serves as an internal advocate and educator, promoting organizational awareness of accommodation obligations, inclusive practices, and shared accountability. - Maintains strict confidentiality of sensitive employee and medical information. - (5%) Completes other tasks and projects as assigned. Qualifications - Bachelor’s degree in human resources, Business Administration, or related field (or equivalent experience). - 2–4+ years of experience in ADA case management, HR, employee relations, or leave administration. - Demonstrated expertise in multi-state accommodation compliance, interactive process best practices, and emerging accommodation laws. - Experience in interpreting medical documentation. - Experience with HRIS systems and case management tools. - Professional certification such as SHRM, PHR, or CLMS certification strongly preferred. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description The Senior Human Resources Business Partner (Sr. HRBP) serves as a strategic advisor to leaders and a trusted partner to the business. This role aligns HR strategies with organizational objectives to drive business performance, strengthen leadership capability, and enhance employee engagement. The Sr. HRBP provides consultative support across: - Talent management - Organizational effectiveness - Employee relations - Workforce planning - Change management Qualifications - Bachelor’s degree in Human Resources, Business Administration, or related field required; Master’s degree preferred. - 7+ years of progressive HR experience, including experience as an HR Business Partner. - Professional HR certification (e.g., SHRM-SCP, SPHR) preferred. - Experience in the Healthcare industry preferred. - Experience in M&A integrations is highly valuable. Requirements - Partners with leadership to develop and execute HR strategies that support business goals. - Participates in business planning discussions, providing insights on workforce trends, talent needs, and organizational design. - Serves as a trusted advisor and coach to leaders on performance management, leadership effectiveness, and team development. - Participates in cross-functional project teams that are responsible for planning and executing HR initiatives as needed. - Leads talent assessment, succession planning, and high-potential development initiatives. - Supports workforce planning, in partnership with Talent Acquisition team, to ensure the right talent, structure, and capabilities are in place. - Partners with Talent Acquisition to align hiring strategies with business needs. - Provides guidance and resolution support on complex employee relations matters. - Conducts investigations and ensures appropriate documentation and follow-through. - Ensures compliance with federal, state, and local employment laws and company policies. - Remains current on all industry-related regulations and human resources best practices. - Manages proper record-keeping processes ensuring administrative compliance. - Leads and supports change initiatives, including restructures, integrations, and culture transformation efforts. - Analyzes engagement survey results and partners with leaders to develop and execute action plans. - Delivers training and coaching for leaders related to effective ways to foster career development, inspire and develop employee motivation and engagement, employee relations, communication, performance expectations, applicable labor laws, as well as how to discuss employee performance and to recognize exemplary service. - Partners with leadership to support employee engagement survey process, action planning, and ongoing engagement activities that drive top talent retention. - Provides input into the development and updating of company policies, as needed. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging, with over 5,000 team members and more than 185 outpatient imaging centers across 13 states. Our team conducts more than 4 million outpatient studies annually and is the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description The Director, Product Management – Corporate Services is accountable for defining and executing the product strategy, roadmap, and operating model supporting enterprise corporate systems, including Oracle Fusion (ERP & HCM). Reporting to the SVP of Data & Corporate Services, this leader serves as the single point of accountability for product direction, platform performance, and continuous improvement across Finance and HR technology ecosystems. The role combines product management, platform ownership, vendor oversight, and team leadership to deliver scalable platforms and measurable business outcomes. Context & Key Priorities - This is not a project or program management role. Success requires active product ownership, decision-making, and accountability for platform outcomes, balancing business priorities, technical constraints, and long-term sustainability. - Transition from implementation to post-go-live stabilization and optimization. - Improve Finance and HR efficiency through automation and standardization. - Mature AMS delivery model to increase throughput, quality, and responsiveness. - Reduce customization and expand adoption of Oracle Fusion leading practices. - Strengthen data quality, reporting, and integration reliability. Responsibilities Product Strategy & Business Alignment - Define and own the product vision and multi-year roadmap, balancing business priorities and platform constraints. - Prioritize enhancements based on business value, risk, and enterprise impact. - Align platform strategy with Finance, Accounting, and HR operational objectives. - Establish and track KPIs (e.g., adoption, cycle time, automation, cost efficiency) to guide prioritization and measure impact. - Translate stakeholder needs into scalable, standardized product capabilities. - Challenge and influence stakeholders constructively to align with platform best practices. - Drive process and capability improvements that improve efficiency and user experience. Platform Ownership & Delivery - Own platform performance, stability, and scalability, proactively identifying risks and driving remediation. - Oversee backlog management and delivery execution aligned to strategic priorities and capacity constraints. - Ensure alignment with enterprise architecture, data, integration, and security standards. - Partner with architecture and engineering to deliver scalable, supportable solutions. - Maintain working knowledge of integrations, data flows, and system dependencies to inform decisions. - Make clear, defensible trade-off decisions across scope, timeline, cost, and technical complexity. - Apply disciplined Agile and product operating practices to improve delivery consistency and throughput. Vendor & Service Delivery Management - Own the AMS vendor relationship and service delivery outcomes. - Define and enforce SLA/KPI frameworks (e.g., backlog aging, MTTR, throughput, quality). - Hold vendors accountable for measurable improvements in performance and responsiveness. - Actively manage escalations and remediation of underperformance. - Optimize resource mix and cost-to-serve across onshore and offshore delivery. - Establish clear accountability boundaries across internal teams and vendors. Team Leadership & Operating Model - Lead a cross-functional platform team, setting clear expectations for ownership and delivery performance. - Foster a product-oriented culture focused on outcomes and continuous improvement. - Establish disciplined prioritization, governance, and execution practices. - Promote effective collaboration across business, technology, and vendor teams. - Continuously refine the product operating model and ways of working. Qualifications - Experience with Oracle Fusion Cloud (ERP and/or HCM). - Strong understanding of Finance / Accounting and HR operations. - Experience with Travel & Expense platforms such as Concur preferred. - 6–12+ years of experience in product management or enterprise application ownership. - Experience in post-go-live ERP/HCM environments, including stabilization and optimization. - Proven ability to own roadmaps, prioritization, and stakeholder alignment. - Strong understanding of SDLC and Agile delivery models. - Experience managing AMS providers or external delivery partners. - Proven ability to drive SLA adherence, cost control, and service improvement. - Experience with hybrid onshore/offshore delivery models. Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging. With over 5,000 team members and more than 185 outpatient imaging centers across 13 states, our team conducts more than 4 million outpatient studies annually. We are the partner of choice for health systems and radiologists, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description The Infrastructure Project Manager is responsible for overseeing the planning, execution, and delivery of network-related projects within Lumexa Imaging. The role focuses on managing and coordinating the network infrastructure, including hardware, software, and services. The Infrastructure Project Manager will manage and lead the implementation of network projects ensuring the design, installation, and operation of network systems are completed on time, within scope, and according to technical specifications. Key Responsibilities - Project Planning: Define project scope, goals, and deliverables in collaboration with stakeholders. Develop detailed project plans to guide all network-related initiatives. - Team Coordination: Lead cross-functional teams including network engineers, system administrators, vendors, and other technical resources to ensure successful project execution. - Risk Management: Identify project risks and obstacles, develop mitigation strategies, and resolve issues in a timely manner. - Budget and Resource Management: Ensure that projects are delivered within budget and make recommendations for resource allocation and optimization. - Stakeholder Communication: Regularly update stakeholders, executives, and clients on project progress, issues, and solutions. Maintain clear communication regarding milestones and deliverables. - Vendor Management: Work closely with external vendors for procurement, installation, and support of network systems. Negotiate contracts and ensure vendor performance aligns with project goals. - Quality Assurance: Ensure that all network infrastructure is designed, implemented, and tested according to the highest standards of quality and security. - Documentation and Reporting: Maintain project documentation, including schedules, reports, and status updates. Ensure all technical and project-related documents are complete and accessible. - Post-Implementation Support: Provide post-project support, including troubleshooting and resolution of network-related issues that arise after implementation. Qualifications - Proven experience managing network-related projects (e.g., LAN, WAN, data centers, or cloud network services). - Strong project management skills, with experience in Agile or Waterfall methodologies. - Excellent knowledge of network architecture, protocols, hardware, and software. - Familiarity with network security best practices and tools. - Ability to handle multiple projects simultaneously and manage deadlines effectively. - Strong communication skills (both written and verbal) to liaise with internal and external stakeholders. - Experience with budgeting, scheduling, and resource management tools (e.g., Microsoft Project, JIRA, Trello). - Ability to analyze data, identify problems, and provide solutions in a fast-paced environment. Preferred Qualifications - Certification in project management (PMP, Prince2, etc.). - Network certifications (CCNA, CCNP, CompTIA Network+). - Experience with cloud networks and related technologies (e.g., AWS, Azure, GCP). - Familiarity with ITIL framework and service management practices. Education - Bachelor’s degree in Computer Science, Information Technology, or a related field. Equivalent work experience will be considered. Benefits - Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is one of the country's largest providers of outpatient medical imaging, with over 5,000 team members and more than 185 outpatient imaging centers across 13 states. Our team conducts more than 4 million outpatient studies annually, delivering best-in-class clinical excellence, operations, and state-of-the-art technology across our platform.

Role Description The Vice President of IT Operations, Delivery, and End User Services is a senior technology leader responsible for ensuring the stability, efficiency, and quality of all IT services across the enterprise. This role oversees IT operations, service delivery, service desk strategy, escalation management, and end-user computing, driving operational excellence and delivering exceptional digital employee experiences. The VP will lead cross-functional teams and partner with executive stakeholders to align IT service delivery with business strategy while ensuring high service reliability, rapid issue resolution, and superior user satisfaction. Key Responsibilities - IT Operations Leadership - Lead enterprise-wide IT operations, focusing on service reliability, performance, and operational efficiency. - Establish and monitor KPIs, SLAs, and OLAs to ensure consistent service quality. - Drive operational excellence through process optimization, automation, and monitoring. - Oversee incident response, escalation handling, and service restoration efforts. - Service Delivery & ITSM - Own IT service management (ITSM) strategy, processes, and tools (e.g., ITIL framework). - Oversee incident, problem, change, release, and configuration management practices. - Ensure consistent, business-aligned delivery of IT services. - Lead continuous service improvement and maturity initiatives. - Service Desk Strategy & Delivery - Define and execute enterprise service desk strategy aligned with digital workplace and employee experience goals. - Oversee global service desk operations, including multi-channel support (phone, chat, portal, virtual agents). - Drive adoption of tiered support models, shift-left strategies, and knowledge management practices. - Implement automation, AI-driven support (virtual agents, AIOps), and self-service capabilities. - Establish and monitor service desk KPIs (e.g., first contact resolution, mean time to resolve, customer satisfaction). - Ensure consistent, high-quality user support experiences across all regions and business units. - Escalation Management Strategy - Define and institutionalize a clear enterprise escalation management framework, including severity definitions, escalation paths, and response protocols. - Lead governance of high-severity incidents (Sev 1/Sev 2), ensuring rapid mobilization, cross-functional coordination, and executive communication. - Establish real-time escalation command structures (e.g., war rooms, incident command models) to drive swift resolution. - Ensure proactive communication to stakeholders during major incidents, including executives and business leaders. - Analyze escalation trends to identify systemic issues and drive problem management, root cause elimination, and service improvements. - Implement tools and workflows that enable early detection, automated escalation triggers, and improved visibility of critical issues. - Promote a culture of accountability, urgency, and transparency in incident and escalation handling. - End User Services (EUS) - Oversee employee-facing IT services, including deskside support and workplace technologies. - Deliver a seamless, high-quality end-user experience across all support channels. - Lead digital workplace initiatives, including collaboration tools, endpoint experience, and mobility. - Implement proactive and predictive support models using analytics and user experience insights. - Vendor & Partner Management - Manage strategic vendor relationships and outsourced service providers. - Negotiate contracts and ensure vendor performance aligns with SLAs and business expectations. - Drive value realization and cost optimization from third-party engagements. - Security & Compliance Collaboration - Partner with cybersecurity and risk teams to ensure secure IT service operations. - Support implementation of controls, monitoring, and incident response processes. - Ensure compliance with internal policies and external regulatory requirements. - Financial & Budget Management - Own and manage OPEX and service-related budgets. - Drive financial discipline, cost transparency, and optimization initiatives. - Align investments with business priorities and service performance outcomes. - Team Leadership & Talent Development - Build, mentor, and lead high-performing IT operations, service delivery, service desk, and escalation management teams. - Foster a culture of accountability, customer focus, and continuous improvement. - Develop succession plans and workforce strategies aligned with evolving needs. Qualifications - Bachelor’s degree in Information Technology, Computer Science, or related field (Master’s preferred). - 10+ years of progressive IT leadership experience, including senior-level operations and service delivery roles. - Proven success managing enterprise IT service organizations at scale, including service desk and escalation management. Technical Expertise - Strong knowledge of ITSM frameworks (ITIL) and service delivery models. - Deep experience with service desk platforms, incident management systems, and digital workplace tools. - Familiarity with automation, analytics, self-service platforms, and AIOps capabilities. Leadership & Business Skills - Strong executive presence and stakeholder engagement skills. - Ability to lead high-pressure incident situations with clarity and authority. - Experience leading large, distributed teams and managing organizational change. - Financial acumen with budget ownership experience. Key Competencies - Strategic Execution - Operational Excellence - Customer/Employee Experience Focus - Data-Driven Decision Making - Continuous Improvement - Incident & Crisis Leadership - Escalation Governance & Communication - Service Desk Transformation - Vendor Governance Success Metrics - Service availability and reliability - SLA/SLO performance and resolution times - First contact resolution (FCR) and mean time to resolve (MTTR) - Employee satisfaction (CSAT, NPS) - Reduction in high-severity incidents and repeat escalations - Effectiveness of escalation response times and stakeholder communication - Ticket volume reduction and self-service adoption - Cost efficiency and budget adherence Reporting Structure - Reports to: CTO - Direct Reports: Leaders of IT Operations, Service Delivery, Service Desk, End User Services, and Support Functions Benefits - Competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is an equal opportunity employer.

Role Description Lumexa Imaging is seeking an experienced AI Solutions Architect to lead the design and delivery of AI-driven solutions across business and operational functions. This role will report to the SVP of AI Integrations and work closely with the AI and IT teams, as well as the enterprise-wide AI Governance Council to intake requests, define solution approaches, and ensure seamless integration of AI into enterprise workflows. This role requires a blend of enterprise solution architecture and hands-on AI implementation capability, with the ability to both design scalable solutions and independently build or prototype AI-driven workflows where needed. The ideal candidate combines strong business acumen, deep understanding of enterprise system architecture, and the ability to translate ambiguous problem statements into scalable, practical AI solutions. While the primary focus is on business and operational use cases, familiarity with radiology and imaging workflows is highly preferred. This role operates across the full lifecycle of AI initiatives, from intake and scoping through solution design, integration, and stakeholder alignment, supporting a structured pipeline of enterprise AI opportunities. Key Responsibilities - AI Solution Design & Architecture - Lead end-to-end solution design for AI use cases, from intake through implementation planning. - Translate business problems into technical architectures, workflows, and system integration designs. - Determine when to leverage existing enterprise tools and platforms vs. recommend new vendors, capabilities, or configuration changes. - Define solution components including data flows, APIs, integrations, and user workflows. - Hands-on AI Development & Prototyping - Independently design, prototype, and implement AI-enabled solutions, particularly for LLM-driven and workflow-based use cases. - Rapidly develop MVPs and proof-of-concepts to validate solution feasibility and business value. - Configure and leverage enterprise AI tools (e.g., copilots, automation platforms, embedded AI features) to deliver solutions. - Progress solutions from prototype to scalable implementation in collaboration with engineering where needed. - AI Project Intake & Scoping - Partner with stakeholders to clarify problem statements, desired outcomes, and success metrics. - Conduct structured intake and scope feasibility, level of effort, and dependencies. - Align proposed solutions with enterprise priorities, governance standards, and KPIs. - Contribute to and help manage the AI project pipeline and prioritization process. - Workflow Integration & Optimization - Design solutions that integrate seamlessly into existing operational and clinical-adjacent workflows. - Map current-state vs. future-state workflows and identify efficiency gains and automation opportunities. - Ensure solutions are usable, scalable, and aligned with end-user needs. - Partner with IT and operations teams to support implementation and adoption. - Stakeholder Management & Change Enablement - Serve as a key interface between business leaders, IT, clinical stakeholders, and vendors. - Facilitate working sessions to gather requirements, validate designs, and drive alignment. - Navigate a matrixed organization with competing priorities and stakeholders. - Clearly communicate tradeoffs, risks, and recommendations. - Vendor & Technology Evaluation - Evaluate AI tools, platforms, and vendors for fit, scalability, security, and ROI. - Develop recommendations including build vs. buy decisions. - Partner with governance, legal, and security teams to support vendor selection and risk review. - Execution Support & Continuous Improvement - Collaborate with AI engineering and product teams to ensure effective execution of designed solutions. - Monitor performance against defined KPIs and identify opportunities to improve outcomes. - Contribute to evolving AI architecture standards, best practices, and playbooks. Qualifications - 5+ years of experience in solution architecture, enterprise systems, or technology consulting. - Proven experience designing and implementing cross-system workflows and integrations. - Strong understanding of: - Enterprise systems (e.g., ERP, CRM, RCM, scheduling, contact center). - APIs, data integration, and system interoperability. - Demonstrated ability to translate business needs into technical solutions. - Ability to leverage and configure underlying technical components (e.g., APIs, data flows, orchestration tools, and data sources) to independently design and implement AI-driven solutions, including LLM-based applications (e.g., prompt-driven workflows, copilots, document processing, or conversational interfaces). - Strong understanding of how to apply AI appropriately within enterprise workflows, including awareness of limitations, tradeoffs, and risks. - Strong stakeholder management and communication skills across technical and business audiences. - Ability to operate independently in ambiguous, fast-moving environments. - Excellent project scoping, prioritization, and execution skills, with the ability to manage multiple concurrent initiatives and drive alignment across cross-functional stakeholders with varying levels of technical and operational fluency. - Demonstrated ability and strong desire to continuously learn and adapt in a rapidly evolving AI landscape, including proactively staying current on emerging tools, capabilities, and best practices and translating that knowledge into practical enterprise applications. Preferred Qualifications - Experience scaling AI solutions from prototype to enterprise deployment. - Familiarity with healthcare operations and radiology workflows (PACS, RIS, scheduling, center operations) a strong plus. - Strong understanding of healthcare regulations (e.g., HIPAA, FDA) and compliance requirements related to AI in healthcare. - Experience with cloud platforms (e.g., AWS, Google Cloud, Azure) and tools relevant to AI and healthcare solutions. - Experience in vendor evaluation, procurement, and solution selection. - Exposure to AI governance, compliance, or data security considerations. Success Profile - Self-starter: Proactively identifies opportunities and drives work forward with minimal direction. - Structured thinker: Brings clarity to ambiguous problems and defines actionable paths. - Hands-on and pragmatic: Comfortable building and iterating on solutions directly to accelerate progress. - Business-oriented: Focuses on practical, high-impact outcomes over theoretical solutions. - Collaborative but decisive: Seeks input and effectively engages stakeholders while driving clarity. - Orchestrator: Aligns diverse stakeholders and keeps parallel workstreams moving across a matrixed environment. - Continuous learner: Maintains an open mindset and actively stays current on emerging AI capabilities, rapidly translating new developments into real-world use cases. - Adaptable: Thrives in a fast-evolving AI and enterprise environment. Example Scope of Work - Automating back-office workflows (e.g., finance, RCM, HR, contact center). - Designing and deploying LLM-enabled workflow automation and decision support tools for operational efficiency. - Integrating AI capabilities into existing enterprise systems. - Supporting clinical-adjacent workflows (e.g., scheduling, reporting support, center operations). Benefits - Lumexa Imaging provides a competitive compensation program to attract, retain, and motivate a high-performance workforce. Company Description Lumexa Imaging is an equal opportunity employer.