Innovation Accelerated
Customer Solution Architect – Arango AI Product Suite
Location
United States
Posted
1 day ago
Salary
0
Seniority
Senior
Job Description
Customer Solution Architect – Arango AI Product Suite
ArangoDB
• Own the technical customer relationship as the primary professional services contact across the full lifecycle: discovery, design, pilot, production, and expansion • Run discovery with customer sponsors, domain experts, and operators to identify high-value use cases for Arango's AI product suite • Design target architectures on Arango's multi-model platform, including graph data models • Define success criteria, SLAs/SLOs, data access and governance requirements, and a phased delivery plan from proof of value to production • Build reference implementations and prototypes that prove value early • Guide production deployment into secure, observable services alongside the customer's engineers • Establish evaluation practices and iterate on prompts, models, retrieval strategy, and graph structure using offline and online metrics and A/B tests • Produce architecture documentation, runbooks, and reusable patterns, and train customer engineers and end users • Act as the voice of the customer to Arango's product and engineering teams.
Job Requirements
- Deep graph knowledge (central to this role)
- Hands-on expertise in graph data modeling, graph query and traversal (AQL, or equivalents such as Cypher or Gremlin)
- 5+ years in software engineering, solution architecture, or technical professional services, including building and operating production systems
- Strong applied AI and Python skills
- Strong database skills across graph, NoSQL, key-value, and document models
- Hands-on experience with modern LLMs and tooling
- Retrieval and vector databases (FAISS, pgvector, Pinecone, Weaviate, or similar)
- Cloud and containers (AWS/GCP/Azure), Docker/Kubernetes, IaC (Terraform/CloudFormation), and CI/CD
- Excellent customer-facing communication.
Benefits
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
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