Role Description Legrand has an exciting opportunity for a Field Service Technician II Davenham to join the Data Center Power and Control Division Starline Team. This is a remote position reporting to Canonsburg, PA. The Field Service Technician will perform on-site service work on Davenham’s full suite of products at customer locations. This role requires extended on-site assignments, typically lasting multiple consecutive months, during which technicians remain at the customer site and do not return home weekly. Technicians will work directly with end users and contractors to ensure systems are installed, tested, and functioning properly prior to energization. Strong customer service skills, professionalism, and the ability to work independently in demanding field environments are essential. - Preferred Hiring Locations: - Washington, D.C. - Portland, Oregon - Columbus, Ohio - South Bend, Indiana Qualifications - Strong customer service skills - Professionalism - Ability to work independently in demanding field environments Requirements - Extended on-site assignments - Work directly with end users and contractors - Ensure systems are installed, tested, and functioning properly prior to energization Benefits - Comprehensive medical, dental, and vision coverage - High employer 401K match - Paid time off (PTO) and holiday pay - Short-term and long-term disability benefit plans - Above-benchmark paid maternity and parental leave - Bonus opportunities in accordance with the Company’s incentive plans - Paid time off to volunteer - Active/growing Employee Resource Group network

• Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. • Provide commissioning support for Solplanet products, both remotely and on-site. • Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. • Support pre-sales activities by providing technical consultancy during customer meetings when required. • Develop and maintain strong relationships with distributors, installers, EPCs and service partners. • Collaborate closely with the Sales team to strengthen customer relationships and support business development. • Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. • Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. • Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. • Support the qualification, onboarding and management of authorized service partners. • Coordinate inverter replacement activities, including logistics and product return management. • Accurately document technical cases and customer interactions using CRM systems. • Contribute to the successful launch and validation of new Solplanet products in the Italian market. • Continuously identify opportunities to improve products, technical processes and customer satisfaction.

Role Description Diebold Nixdorf está buscando un Técnico de Servicio de Campo Intermedio. Se espera que realice instalaciones intermedias y reparaciones menores en todos los productos y servicios de Diebold Nixdorf. Esto incluye: - Limpiezas programadas y mantenimiento intermedio en productos convencionales como cerraduras y cajas fuertes. - Trabajos de proyectos especiales, según sea necesario. - Uso de herramientas manuales básicas e intermedias. - Amplio conocimiento de PC, periféricos de PC y conectividad de red. - Instalación, depuración y mantenimiento técnico para hardware y software de productos y componentes dentro del área de responsabilidad asignada, principalmente en las instalaciones del cliente. Qualifications - Experiencia previa en servicio de campo. - Conocimiento técnico en hardware y software de productos relacionados. - Habilidades en el uso de herramientas manuales. Requirements - Capacidad para realizar instalaciones y reparaciones menores. - Disponibilidad para trabajos de proyectos especiales. - Conocimiento de conectividad de red y periféricos de PC. Benefits - Oportunidades de desarrollo profesional. - Cultura de colaboración y responsabilidad. - Ambiente de trabajo diverso e inclusivo.

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email - Resolving escalated system issues - Conducting technical training - Ensuring customer satisfaction utilizing case management - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems - Conducting critical software and hardware updates - Coordinating jobsite visits - Assisting in the development of training materials - Networking and fostering relationships with staff and partners - Supporting all residential and commercial products Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred - Minimum 15-20 years’ experience in the HVAC field or in a technical support role - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role - Capable of managing regions and assigned service champions - Proven experience setting goals and executing service support strategies - Demonstrated proficiency in LG product line technical knowledge - Proficiency in documentation creation and dispersion - Able to travel up to 75% - Excellent communication and interpersonal skills - Ability to troubleshoot in-depth service issues via phone and onsite - Expertise in reading, analyzing, and interpreting technical business periodicals - Ability to write reports and business correspondence - Well-developed planning, organization, analytical, and decision-making skills - Proficient computer skills using all Microsoft Suite Programs Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program - Manage all aftermarket support activities within assigned region - Interface with building owners, general contractors, and service champions on technical matters - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members - Arrange for and facilitate supervised technical assistance for unresolved technical issues - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in LG proprietary software - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems - Perform critical software and hardware service updates - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment - Research and provide accurate technical information for training material development - Generate and conduct technical training sessions in classroom and jobsite settings - Conduct technical review and guidance for factory literature and distribution of technical service bulletins - Support aftermarket rework projects as needed - Network with regional sales staff fostering technical relationships - Review extended warranty submissions within KPI target of (5) days Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan - Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time - Performance based Short-Term Incentives (varies by role) - Access to confidential mental health resources - Family oriented benefits such as paid parental leave - Group Rate Life and Disability Insurance