• Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. • Provide commissioning support for Solplanet products, both remotely and on-site. • Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. • Support pre-sales activities by providing technical consultancy during customer meetings when required. • Develop and maintain strong relationships with distributors, installers, EPCs and service partners. • Collaborate closely with the Sales team to strengthen customer relationships and support business development. • Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. • Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. • Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. • Support the qualification, onboarding and management of authorized service partners. • Coordinate inverter replacement activities, including logistics and product return management. • Accurately document technical cases and customer interactions using CRM systems. • Contribute to the successful launch and validation of new Solplanet products in the Italian market. • Continuously identify opportunities to improve products, technical processes and customer satisfaction.

Role Description Diebold Nixdorf está buscando un Técnico de Servicio de Campo Intermedio. Se espera que realice instalaciones intermedias y reparaciones menores en todos los productos y servicios de Diebold Nixdorf. Esto incluye: - Limpiezas programadas y mantenimiento intermedio en productos convencionales como cerraduras y cajas fuertes. - Trabajos de proyectos especiales, según sea necesario. - Uso de herramientas manuales básicas e intermedias. - Amplio conocimiento de PC, periféricos de PC y conectividad de red. - Instalación, depuración y mantenimiento técnico para hardware y software de productos y componentes dentro del área de responsabilidad asignada, principalmente en las instalaciones del cliente. Qualifications - Experiencia previa en servicio de campo. - Conocimiento técnico en hardware y software de productos relacionados. - Habilidades en el uso de herramientas manuales. Requirements - Capacidad para realizar instalaciones y reparaciones menores. - Disponibilidad para trabajos de proyectos especiales. - Conocimiento de conectividad de red y periféricos de PC. Benefits - Oportunidades de desarrollo profesional. - Cultura de colaboración y responsabilidad. - Ambiente de trabajo diverso e inclusivo.

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email - Resolving escalated system issues - Conducting technical training - Ensuring customer satisfaction utilizing case management - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems - Conducting critical software and hardware updates - Coordinating jobsite visits - Assisting in the development of training materials - Networking and fostering relationships with staff and partners - Supporting all residential and commercial products Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred - Minimum 15-20 years’ experience in the HVAC field or in a technical support role - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role - Capable of managing regions and assigned service champions - Proven experience setting goals and executing service support strategies - Demonstrated proficiency in LG product line technical knowledge - Proficiency in documentation creation and dispersion - Able to travel up to 75% - Excellent communication and interpersonal skills - Ability to troubleshoot in-depth service issues via phone and onsite - Expertise in reading, analyzing, and interpreting technical business periodicals - Ability to write reports and business correspondence - Well-developed planning, organization, analytical, and decision-making skills - Proficient computer skills using all Microsoft Suite Programs Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program - Manage all aftermarket support activities within assigned region - Interface with building owners, general contractors, and service champions on technical matters - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members - Arrange for and facilitate supervised technical assistance for unresolved technical issues - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in LG proprietary software - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems - Perform critical software and hardware service updates - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment - Research and provide accurate technical information for training material development - Generate and conduct technical training sessions in classroom and jobsite settings - Conduct technical review and guidance for factory literature and distribution of technical service bulletins - Support aftermarket rework projects as needed - Network with regional sales staff fostering technical relationships - Review extended warranty submissions within KPI target of (5) days Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan - Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time - Performance based Short-Term Incentives (varies by role) - Access to confidential mental health resources - Family oriented benefits such as paid parental leave - Group Rate Life and Disability Insurance

• You are the primary point of contact for our international customers and handle inquiries via multiple channels such as phone, email and ticketing system. • You independently analyze and resolve customer requests at L1 level and collaborate closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to make knowledge and best practices sustainably available. • You qualify, coordinate and accompany customer service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You proactively contribute ideas to optimize our support processes and support their continuous improvement.