• You are the primary point of contact for our international customers and handle inquiries via multiple channels such as phone, email and ticketing system. • You independently analyze and resolve customer requests at L1 level and collaborate closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to make knowledge and best practices sustainably available. • You qualify, coordinate and accompany customer service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You proactively contribute ideas to optimize our support processes and support their continuous improvement.

Role Description The Field Clinical Representative provides technical and clinical expertise, educational and field support to ensure the safe adoption of the Inspire therapy and products. The FCR is responsible for working with customers, physicians, clinic staff, and Inspire field staff to drive procedural and practice success. Opportunities You Will Have in This Role - Provide technical support during implant procedures and at device activation. - Maintain credentials enabling access to assigned hospitals and clinics. - Provide technical leadership and education in assigned region to account clinical staff. - Provide post-training follow up including procedural reviews, in servicing, and support. - Assist customers in device troubleshooting. - Collaborate with sales personnel on appropriate training/support for targeted customers. - Proactively disseminate peer-reviewed scientific and clinical information to customers and assigned sales team as needed. - Provide technical expertise for assigned regional education and training activities. - Stay current on relevant scientific publications and clinical evidence. Qualifications - Bachelors’ degree and 2+ years of related clinical, healthcare, or medical device industry experience (OR) Bachelor's degree and 1+ years applicable Inspire experience (OR) an Associates’ degree or Professional Certification and 5+ years of related clinical/healthcare or medical device industry experience. - Ability to communicate and collaborate effectively in a clinical setting. - Strong computer skills with MS Office including PowerPoint and Excel. - Problem solving/trouble shooting skills. - Ability to travel (including overnights as needed) within territory. Requirements - Preferred: Degree in Nursing, Engineering, Science or technical discipline. - Previous Operating Room (surgical) coverage with implantable devices. Benefits - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - Opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.

• Responsible for the installation and maintenance of ATMs and Air/Vac equipment • Install, convert, repair and remove ATMs, Air/Vac, and other equipment and Cash Depot products • Perform cash replenishment and coin removal, as scheduled and requested • Partner with the territory dispatcher to execute dispatch request as scheduled and requested • Complete tasks as assigned by supervisor or applicable Cash Depot staff members • Communicate inventory and support requests in order to complete scheduled tasks in an accurate and timely manner • Perform administrative paperwork in a complete, accurate and timely manner • Maintain important department metric standards in efficiency, safety, first time fix rate, and other metrics important to Cash Depot and our customers • Assist other technicians and help train or perform ride along training, as needed • Follow all security procedures and policies • Maintain a professional image, both personal and vehicle • Maintain inventory standards as required • Attend training as requested in Wisconsin and maintain technical competencies of ATMs and Air Products • Identify and recommend efficiency improvements • Operate as a team player • Flexible work schedule with on-call duty • Work independently with minimal supervision

Role Description At STERIS, our purpose is to help Customers create a healthier, safer world through innovative healthcare and life sciences solutions. As a remote Field Service professional, you’ll be the face of STERIS inside hospital environments—bringing operating rooms and sterile processing departments the reliability they count on. A day in this role: - Start your day from home, review your schedule, and head to a hospital with your company-provided vehicle, phone, and laptop. - Diagnose and repair surgical support equipment—sterilizers, washers, ultrasonics, steam generators, and cart washers. - Handle new installs and upgrades across mechanical, electromechanical, and electronic systems. What you’ll own: - Troubleshoot, repair, and maintain STERIS and competitive equipment used in surgical and sterile processing settings. - Independently plan your day to complete preventive maintenance, service and warranty calls, installations, and field upgrade programs. - Use digital tools to document work, meet regulatory compliance needs, and escalate complex issues with Tech Support, Engineering, and Service Contract Management. - Present repair options, pricing, and timelines to Customers; collaborate with Sales to enhance Customer experience and spot revenue opportunities. - Support multiple facilities within your territory based on Customer contracts and needs. Qualifications - High School Diploma or GED and 4+ years of work experience, including 2+ years in a mechanical/technical role. - An Associate’s degree, relevant certifications, competitive equipment training, or related military experience may count toward the technical requirement. - Valid driver’s license and the ability to meet background and physical assessment elements required to obtain and maintain vendor credentialing. - Experience engaging with Customers and teammates; clear written and verbal communication. - Comfort with basic computer tasks (Windows, email, navigation, mobile apps, and data entry across multiple systems). - Flexibility for early/late hours and occasional overnights based on Customer and business needs; ability to meet hospital/Customer credentialing requirements. Benefits - Pay range for this opportunity is $65,000.00 - $75,000.00. This position is eligible for bonus. - Minimum pay will meet or exceed any applicable county/city minimums. - Base salary + incentive compensation. - Company-provided vehicle, cell phone, and laptop. - Hands-on training program. - Paid Time Off plus 9 corporate holidays annually. - Medical, dental, and vision coverage. - Healthcare and Dependent Care FSAs. - Short- and Long-Term Disability. - 401(k) with Company match. - Parental leave. - Tuition reimbursement. - Additional optional benefits and discounts. - Assessment and promotional opportunity after 18 months of service. Company Description STERIS is a global leader in products and services that support patient care with a focus on infection prevention. We are a $5 billion, publicly traded company (NYSE: STE) with approximately 17,000 associates serving Customers in over 100 countries.