Role Description Diebold Nixdorf está buscando un Técnico de Servicio de Campo Intermedio. Se espera que realice instalaciones intermedias y reparaciones menores en todos los productos y servicios de Diebold Nixdorf. Esto incluye: - Limpiezas programadas y mantenimiento intermedio en productos convencionales como cerraduras y cajas fuertes. - Trabajos de proyectos especiales, según sea necesario. - Uso de herramientas manuales básicas e intermedias. - Amplio conocimiento de PC, periféricos de PC y conectividad de red. - Instalación, depuración y mantenimiento técnico para hardware y software de productos y componentes dentro del área de responsabilidad asignada, principalmente en las instalaciones del cliente. Qualifications - Experiencia previa en servicio de campo. - Conocimiento técnico en hardware y software de productos relacionados. - Habilidades en el uso de herramientas manuales. Requirements - Capacidad para realizar instalaciones y reparaciones menores. - Disponibilidad para trabajos de proyectos especiales. - Conocimiento de conectividad de red y periféricos de PC. Benefits - Oportunidades de desarrollo profesional. - Cultura de colaboración y responsabilidad. - Ambiente de trabajo diverso e inclusivo.

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email - Resolving escalated system issues - Conducting technical training - Ensuring customer satisfaction utilizing case management - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems - Conducting critical software and hardware updates - Coordinating jobsite visits - Assisting in the development of training materials - Networking and fostering relationships with staff and partners - Supporting all residential and commercial products Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred - Minimum 15-20 years’ experience in the HVAC field or in a technical support role - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role - Capable of managing regions and assigned service champions - Proven experience setting goals and executing service support strategies - Demonstrated proficiency in LG product line technical knowledge - Proficiency in documentation creation and dispersion - Able to travel up to 75% - Excellent communication and interpersonal skills - Ability to troubleshoot in-depth service issues via phone and onsite - Expertise in reading, analyzing, and interpreting technical business periodicals - Ability to write reports and business correspondence - Well-developed planning, organization, analytical, and decision-making skills - Proficient computer skills using all Microsoft Suite Programs Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program - Manage all aftermarket support activities within assigned region - Interface with building owners, general contractors, and service champions on technical matters - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members - Arrange for and facilitate supervised technical assistance for unresolved technical issues - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in LG proprietary software - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems - Perform critical software and hardware service updates - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment - Research and provide accurate technical information for training material development - Generate and conduct technical training sessions in classroom and jobsite settings - Conduct technical review and guidance for factory literature and distribution of technical service bulletins - Support aftermarket rework projects as needed - Network with regional sales staff fostering technical relationships - Review extended warranty submissions within KPI target of (5) days Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan - Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time - Performance based Short-Term Incentives (varies by role) - Access to confidential mental health resources - Family oriented benefits such as paid parental leave - Group Rate Life and Disability Insurance

• You are the primary point of contact for our international customers and handle inquiries via multiple channels such as phone, email and ticketing system. • You independently analyze and resolve customer requests at L1 level and collaborate closely with L2 support on more complex issues. • You create and maintain FAQ entries and our knowledge bases to make knowledge and best practices sustainably available. • You qualify, coordinate and accompany customer service requests from initial inquiry through implementation. • You assist in developing functional and technical concepts related to OTRS products and services. • You work closely with internal teams such as Deployment Management, Software Development and Sales. • You proactively contribute ideas to optimize our support processes and support their continuous improvement.

Role Description The Field Clinical Representative provides technical and clinical expertise, educational and field support to ensure the safe adoption of the Inspire therapy and products. The FCR is responsible for working with customers, physicians, clinic staff, and Inspire field staff to drive procedural and practice success. Opportunities You Will Have in This Role - Provide technical support during implant procedures and at device activation. - Maintain credentials enabling access to assigned hospitals and clinics. - Provide technical leadership and education in assigned region to account clinical staff. - Provide post-training follow up including procedural reviews, in servicing, and support. - Assist customers in device troubleshooting. - Collaborate with sales personnel on appropriate training/support for targeted customers. - Proactively disseminate peer-reviewed scientific and clinical information to customers and assigned sales team as needed. - Provide technical expertise for assigned regional education and training activities. - Stay current on relevant scientific publications and clinical evidence. Qualifications - Bachelors’ degree and 2+ years of related clinical, healthcare, or medical device industry experience (OR) Bachelor's degree and 1+ years applicable Inspire experience (OR) an Associates’ degree or Professional Certification and 5+ years of related clinical/healthcare or medical device industry experience. - Ability to communicate and collaborate effectively in a clinical setting. - Strong computer skills with MS Office including PowerPoint and Excel. - Problem solving/trouble shooting skills. - Ability to travel (including overnights as needed) within territory. Requirements - Preferred: Degree in Nursing, Engineering, Science or technical discipline. - Previous Operating Room (surgical) coverage with implantable devices. Benefits - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - Opportunity to participate in the ownership and success of Inspire through equity awards and the Employee Stock Purchase Program.