Solplanet

• Provide technical troubleshooting support to distributors, installers, EPCs and customers via phone, e-mail and digital communication channels. • Provide commissioning support for Solplanet products, both remotely and on-site. • Deliver technical training sessions, webinars and product presentations to distributors, installers and internal colleagues. • Support pre-sales activities by providing technical consultancy during customer meetings when required. • Develop and maintain strong relationships with distributors, installers, EPCs and service partners. • Collaborate closely with the Sales team to strengthen customer relationships and support business development. • Work with Product Management, R&D and HQ teams to resolve technical issues and continuously improve products. • Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. • Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. • Support the qualification, onboarding and management of authorized service partners. • Coordinate inverter replacement activities, including logistics and product return management. • Accurately document technical cases and customer interactions using CRM systems. • Contribute to the successful launch and validation of new Solplanet products in the Italian market. • Continuously identify opportunities to improve products, technical processes and customer satisfaction.

Role Description At SOLPLANET, we are driven by a simple idea: solar for everybody. We strive to create the best possible experience for distributors, installers, and end users. That’s why our solar inverters, energy storage systems, and EV chargers are easy-to-install, reliable, and user-friendly. How you’ll help us: - Provide technical troubleshooting support to distributors, installers, EPCs, and customers via phone, e-mail, and digital communication channels. - Provide commissioning support for Solplanet products, both remotely and on-site. - Deliver technical training sessions, webinars, and product presentations to distributors, installers, and internal colleagues. - Support pre-sales activities by providing technical consultancy during customer meetings when required. - Develop and maintain strong relationships with distributors, installers, EPCs, and service partners. - Collaborate closely with the Sales team to strengthen customer relationships and support business development. - Work with Product Management, R&D, and HQ teams to resolve technical issues and continuously improve products. - Collect field feedback from customers and communicate product improvement opportunities to Product Management and R&D. - Monitor local technical regulations and grid code requirements (e.g. CEI 0-21, CEI 0-16) and provide technical input to support product compliance. - Support the qualification, onboarding, and management of authorized service partners. - Coordinate inverter replacement activities, including logistics and product return management. - Accurately document technical cases and customer interactions using CRM systems. - Contribute to the successful launch and validation of new Solplanet products in the Italian market. - Continuously identify opportunities to improve products, technical processes, and customer satisfaction. Qualifications - Bachelor's degree or higher in Electrical Engineering, Renewable Energy Engineering, Electronic Engineering, or a related technical discipline. - Previous experience in technical support, commissioning, after-sales service, or application engineering is preferred. - Experience in the photovoltaic, renewable energy, or electrical industry is considered an advantage. - Experience with PV inverters, energy storage systems, or EV chargers is appreciated but not mandatory. - Experience working with distributors, installers, or EPC companies is preferred. - Good knowledge of photovoltaic systems, energy storage systems, and EV charging solutions. - Understanding of grid code requirements and electrical standards is an advantage. - Strong troubleshooting and analytical problem-solving skills. - Ability to explain technical concepts clearly to both technical and non-technical audiences. - Good knowledge of CRM and ticket management systems is preferred. - Customer-oriented mindset with excellent interpersonal and communication skills. - Proactive, hands-on, and solution-oriented attitude. - Strong organizational skills and ability to manage multiple priorities. - Fast learner with a genuine interest in renewable energy technologies. - Ability to work independently while collaborating effectively within international cross-functional teams. - Language skills: Fluent Italian and business fluent English (written and spoken). - Willingness to travel regularly within Italy and occasionally internationally. - Valid driving licence. Benefits - Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. - Assisting you in developing personally and professionally, to grow internally within an international environment which leverages your abilities, skills, and expertise. - Providing you the unique opportunity to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies, fast decision making, and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

Role Description As a Regional Service Lead EMEA: - Develop the local business plan and do resource planning in line with the global strategy to achieve growth objectives. - Formulate and implement actions necessary within the service business to achieve the annual budget targets and KPI. - Implement and operate processes according to service levels and service objectives. - Coaches and develops the service and support teams (skills, processes, ensure teamwork/integration, KPIs). - Create, develop and sustain a culture of team spirit, accountability, motivation and result orientation, recruiting talent with these behaviors. - Target the primary and large accounts and take personal responsibility to create opportunities within those accounts to increase customer satisfaction. - Successful Manager of change (e.g. implementation of HQ service process topics, like new systems, tools and processes). - Take responsibility for Service Partner management and maintenance. - Implement the action in EMEA of the key customer escalation. - Join key sales meetings as local TS Service representative. - Take responsibility for technical support as well as the performance management to local partners of repair & maintenance. Qualifications - Bachelor or above degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines. - Fluent in German and business fluent in English. Proficiency in Mandarin is a plus. - Knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments. - Ability to lead and focused in a dynamic, fast-paced environment. - Minimum 10 years in operative service for electro-mechanical b2b products, of which 5 years in a leadership position. - Prior work experience in a PV related industry is not a necessity but will be an advantage. Requirements - Self-motivated and performance driven. - Excellent interpersonal and communication skills. - Proactive, dynamic, solution and customer oriented. - Leadership across regions, to coach and develop the team. Benefits - Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. - Assisting you in developing personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise. - Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

• Provide technical leadership for utility-scale PV projects across EMEA • Support customers, EPCs, Developers, IPPs and internal sales teams with grid code, inverter application, MV station and system integration expertise • Act as the main technical interface between EMEA utility customers and HQ R&D, Product Management, Quality and Certification teams • Review customer technical requirements, tender specifications, grid connection requirements and compliance obligations • Support technical validation of utility-scale opportunities before proposal submission and order confirmation • Coordinate technical documentation, certificates, test reports, declarations and compliance evidence required for customer approval and grid connection • Support certification and whitelisting activities in priority European markets, including requirements mapping and technical gap analysis • Provide technical training to customers, partners, sales teams, service teams and internal stakeholders • Support commissioning preparation, technical troubleshooting, issue escalation and root cause analysis for utility-scale projects • Work closely with the Application/Proposal Engineer on system configuration, product selection, design assumptions and technical clarifications • Provide technical feedback to HQ to improve product performance, documentation, firmware, monitoring tools and future product roadmap • Support creation of technical sales tools, application notes, design guidelines and product training materials • Represent SOLPLANET in technical meetings, audits, customer workshops and industry discussions

**As a Technical Service Engineer - Utility Scale, you will** • Provide field service support for utility-scale PV projects across EMEA • Support installation, commissioning, testing, troubleshooting and maintenance of utility-scale inverter systems and related equipment • Perform site inspections, technical audits, fault diagnosis and corrective actions in cooperation with customers, EPCs and internal teams • Support MV station, communication, monitoring and inverter-related activities within the defined scope of service responsibility • Act as a customer-facing technical representative during commissioning, service interventions and warranty-related activities • Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams • Support preparation and execution of service procedures, commissioning checklists, maintenance instructions and safety documentation • Deliver technical training to customers, partners, EPC teams and internal colleagues when required • Coordinate spare parts, service tools, test equipment and site readiness requirements for assigned projects • Support service activities related to strategic agreements, key accounts and utility-scale reference projects • Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements • Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution • Contribute to continuous improvement of products, service processes and customer documentation based on field experience.

Role Description As a Technical Service Engineer - Utility Scale, you will: - Provide field service support for utility-scale PV projects across EMEA. - Support installation, commissioning, testing, troubleshooting and maintenance of utility-scale inverter systems and related equipment. - Perform site inspections, technical audits, fault diagnosis and corrective actions in cooperation with customers, EPCs and internal teams. - Support MV station, communication, monitoring and inverter-related activities within the defined scope of service responsibility. - Act as a customer-facing technical representative during commissioning, service interventions and warranty-related activities. - Provide structured technical feedback, service reports, issue documentation and root cause information to HQ Service, Quality and R&D teams. - Support preparation and execution of service procedures, commissioning checklists, maintenance instructions and safety documentation. - Deliver technical training to customers, partners, EPC teams and internal colleagues when required. - Coordinate spare parts, service tools, test equipment and site readiness requirements for assigned projects. - Support service activities related to strategic agreements, key accounts and utility-scale reference projects. - Ensure that service activities are performed in line with safety standards, quality expectations and customer requirements. - Work closely with the Technical Manager, Sales and HQ Service teams to ensure fast and professional issue resolution. - Contribute to continuous improvement of products, service processes and customer documentation based on field experience. Qualifications - Degree or technical education in Electrical Engineering, Power Electronics, Automation, Energy Systems or a related technical field. - 3+ years of experience in field service, commissioning, troubleshooting or technical support in solar PV, power electronics, industrial automation or electrical systems. - Experience with solar inverters and utility-scale PV plants is strongly preferred. - Knowledge of electrical safety, LV/MV systems, communication systems, monitoring platforms and site commissioning procedures. - Ability to read electrical diagrams, technical manuals, commissioning protocols and service documentation. - Strong troubleshooting skills and ability to work under pressure on customer sites. - Hands-on mindset, high safety awareness and willingness to travel extensively across EMEA. - Good reporting skills and ability to document technical issues clearly. - Good communication skills and customer-oriented attitude. - Fluent English; Polish or another European language is an advantage. - Driving license and ability to work on project sites are required. Requirements - Self-motivated and performance driven. - Excellent interpersonal and communication skills. - Can-do attitude and hands-on mindset. - Proactive, dynamic, solution and customer oriented. - Structured, reliable and able to operate in an international environment. - High ownership, accountability and willingness to build new business structures. Benefits - Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment. - Assisting you to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise. - Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

**How you´ll help us:** As a Utility Sales Manager, you will - Develop and manage utility-scale customers across EMEA, with focus on EPCs, Developers, Investors and IPPs - Drive sales of utility-scale PV inverter solutions, MV station solutions and related service offerings - Build a qualified project pipeline and manage opportunities from lead generation through qualification, tender, negotiation, award and handover - Identify market potential, target customers, project pipelines and new business opportunities in priority EMEA countries - Manage commercial negotiations, tender submissions, framework discussions and customer procurement processes - Coordinate with the Technical Manager and Application/Proposal Engineer to ensure high-quality technical proposals and timely customer responses - Work with the Head of Utility EMEA on pricing strategy, account prioritization, project approval and major deal escalation - Conduct regular customer meetings, sales reviews, project updates and opportunity qualification sessions - Provide product, market and competitor feedback to internal teams to support product development, certification and go-to-market activities - Support marketing activities, trade fairs, customer workshops and reference project development in close collaboration with the Utility Marketing Manager - Track customer needs, competitor activities, tender requirements and procurement trends in the utility-scale segment - Support accounts receivable, order processing, forecasting and other sales-related activities when required - Represent SOLPLANET professionally in customer meetings, industry events and internal reviews

• Provide technical troubleshooting support to installers and other customers via phone or digital channels • Provide commissioning support (remote or on-site) • Actively collaborate with international and local colleagues/departments to effectively resolve customer issues • Plan and coordinate the logistics to dispatch inverters for replacement and assist in the collection of inverters • Support the qualification, onboarding and management of new service partners • Accurately document all relevant case information using CRM software • Deliver training sessions to customers or internal colleagues • Continuously identify opportunities to improve products and processes in order to improve customer satisfaction and company cost-effectiveness • Regularly collect feedback such as customer satisfaction to assist in continuous improvement of the after sales process

Role Description As a Utility Sales Manager, you will: - Develop and manage utility-scale customers across EMEA, focusing on EPCs, Developers, Investors, and IPPs. - Drive sales of utility-scale PV inverter solutions, MV station solutions, and related service offerings. - Build a qualified project pipeline and manage opportunities from lead generation through qualification, tender, negotiation, award, and handover. - Identify market potential, target customers, project pipelines, and new business opportunities in priority EMEA countries. - Manage commercial negotiations, tender submissions, framework discussions, and customer procurement processes. - Coordinate with the Technical Manager and Application/Proposal Engineer to ensure high-quality technical proposals and timely customer responses. - Work with the Head of Utility EMEA on pricing strategy, account prioritization, project approval, and major deal escalation. - Conduct regular customer meetings, sales reviews, project updates, and opportunity qualification sessions. - Provide product, market, and competitor feedback to internal teams to support product development, certification, and go-to-market activities. - Support marketing activities, trade fairs, customer workshops, and reference project development in close collaboration with the Utility Marketing Manager. - Track customer needs, competitor activities, tender requirements, and procurement trends in the utility-scale segment. - Support accounts receivable, order processing, forecasting, and other sales-related activities when required. - Represent SOLPLANET professionally in customer meetings, industry events, and internal reviews. Qualifications - 5+ years of B2B sales experience in renewable energy, preferably in utility-scale PV, solar inverters, energy storage, or MV solutions. - Proven track record in developing customers and closing project-based sales. - Strong understanding of the utility-scale PV value chain, including EPCs, Developers, Investors, IPPs, and procurement models. - Knowledge of PV inverter solutions, system design basics, grid code requirements, competitive landscape, and tender requirements. - Ability to identify new opportunities, qualify projects, and convert pipeline into orders. - Strong negotiation, relationship building, and account management skills. - Experience working with CRM systems, sales forecasts, pipeline reviews, and project documentation. - Ability to cooperate closely with technical, application, product, service, finance, and HQ teams. - Excellent communication skills, both verbal and written. - Fluent English; Polish or another European language is an advantage. - Willingness to travel regularly across Europe. Attributes - Self-motivated and performance driven. - Excellent interpersonal and communication skills. - Can-do attitude and hands-on mindset. - Proactive, dynamic, solution, and customer oriented. - Structured, reliable, and able to operate in an international environment. - High ownership, accountability, and willingness to build new business structures. Benefits - Unique opportunity to be part of a spirited and diverse team of passionate experts in an exceptionally open-minded environment. - Assistance in personal and professional development to grow internally within an international environment. - Opportunity to be part of an ambitious, energetic, and rapidly growing Solplanet team with flat hierarchies and fast decision-making. - Strong opportunities to successfully cultivate your long-term path within the renewable energy industry.

**How you´ll help us:** As a Senior Manager of Customer Solution, you will **1. Solution Design & Technical Support** – directly engage with customers to deliver the most professional technical output. - **Customer requirement translation**: Communicate in depth with customers to accurately analyze their specific technical requirements across different application scenarios (e.g., residential, commercial & industrial (C&I), utility-scale ground power plants, microgrids, etc.). - **Solution development & consulting**: Design integrated system solutions covering PV modules, inverters, battery management systems (BMS), energy management systems (EMS), etc. At the same time, assist customers in performing revenue forecasting and economic analysis. - **Bidding support**: Lead or assist in drafting bilingual (Chinese-English) technical bid documents, feasibility study reports, and other technical documents; participate in bid submissions, technical clarifications, and contract negotiations. - **Key project implementation guarantee**: From early-stage opportunity assessment and site surveys, to mid-stage solution finalization and technical agreement signing, and later-stage delivery support – ensure smooth progress through full-cycle coordination. **2. Target Market Insight & Product Strategy Development** – based on market dynamics and customer needs, provide strategic inputs for product planning. - **Market research**: Continuously track and analyze policies on PV and energy storage, power market trading rules, and industry trends in overseas target markets. - **Competitive analysis**: Conduct in-depth research and analysis of competitors’ strategies, products, and pricing to provide a basis for the company to develop differentiated competitive strategies. - **Product planning**: Provide feedback on collected customer needs and market dynamics to the product line, and participate in formulating product roadmaps to ensure solutions align with real market needs. - **Product improvement**: For customer/market needs that cannot be met by existing products, organize regional and headquarters product line teams to clarify requirements and discuss corresponding technical solutions, apply for product change CRs (Change Requests), and track CR implementation status. - **New product launch**: Provide technical support for new product launches to ensure smooth initial deployment, including system solution design, organizing customer training, guiding equipment installation and commissioning, and collecting field information and customer feedback. **3. Business Development & Marketing Support** - **Sales synergy & channel expansion**: Collaborate with the regional sales team to explore markets, responsible for technical customer communication and relationship maintenance. At the same time, assist in building and maintaining overseas channel systems, and promote cooperation with local distributors, installers, and other partners. - **Brand building**: Represent the company at overseas energy exhibitions, forums, etc., to promote products and solutions, enhancing the company’s international brand influence. **4. Dotted-line Functional Team Management** – improve the capabilities of the dotted-line organization. - Manage local pre-sales technical support engineers under a dotted-line structure; participate in formulating performance contracts and assessing performance indicators. - Organize regional pre-sales technical requirements meetings to collect requirements, discuss solutions, apply for CRs, and track requirement implementation. **5. Cross-departmental Collaboration & Team Knowledge Empowerment** - **Knowledge transfer**: Organize local pre-sales engineers to provide regular product and technical training to internal sales teams and external channel partners, improving the team’s overall technical sales capabilities. - **Internal collaboration**: Serve as a key communication bridge between technology, marketing, R&D, service, and other departments to ensure information synchronization and smooth resource allocation.