LG Electronics

• The Senior Builder Sales Manager leads and develops a small team of builder-channel Sales Reps, while also managing a strategic portfolio of builder accounts. • You will be accountable for achieving regional revenue, margin and mix targets across single-family, multi-family and rehab segments. • You will drive builder-facing strategy, align with cross-functional partners (SCM, credit/AR, logistics, showroom/display, marketing) and ensure our builder delivery experience supports LG’s “Life’s Good” brand promise. • Coach, mentor and hold accountable up to 4 Sales Representatives to achieve their quota, KPIs (mix %, job-site delivery accuracy, direct vs distributor split, # quotes, # awarded quotes) and development goals. • Lead weekly one-on-ones, pipeline reviews, territory strategy sessions and performance reviews. • Develop and execute a team growth plan including recruiting/selection, onboarding and career pathing for high-potential builders. • Foster a high-performance culture: accountability, data-driven decision-making, collaboration with internal partners, continuous improvement. • Own a portfolio of strategic builder accounts (e.g., top-tier homebuilders, custom/luxury, rehab contractors) with full P&L responsibility: revenue, margin, mix, growth rate. • Develop and execute go-to-market account plans: target volume, SKU mix, builder program adoption, display/showroom strategy. • Lead executive-level builder engagements: onsite visits, VIP dinners, leadership briefings, builder advisory councils. • Collaborate with internal functions (SCM, logistics, credit, AR, marketing) to optimize builder experience: joint forecasting, job-site delivery accuracy, display roll-out, showroom qualification. • Monitor competitive landscape and drive differentiation of LG Pro Builder value-proposition (dedicated service, builder-specific programs, network advantages).

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email - Resolving escalated system issues - Conducting technical training - Ensuring customer satisfaction utilizing case management - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems - Conducting critical software and hardware updates - Coordinating jobsite visits - Assisting in the development of training materials - Networking and fostering relationships with staff and partners - Supporting all residential and commercial products Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred - Minimum 15-20 years’ experience in the HVAC field or in a technical support role - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role - Capable of managing regions and assigned service champions - Proven experience setting goals and executing service support strategies - Demonstrated proficiency in LG product line technical knowledge - Proficiency in documentation creation and dispersion - Able to travel up to 75% - Excellent communication and interpersonal skills - Ability to troubleshoot in-depth service issues via phone and onsite - Expertise in reading, analyzing, and interpreting technical business periodicals - Ability to write reports and business correspondence - Well-developed planning, organization, analytical, and decision-making skills - Proficient computer skills using all Microsoft Suite Programs Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program - Manage all aftermarket support activities within assigned region - Interface with building owners, general contractors, and service champions on technical matters - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams - Coordinate with Technical Support, Escalation Lead, Engineering and Controls team members - Arrange for and facilitate supervised technical assistance for unresolved technical issues - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in LG proprietary software - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems - Perform critical software and hardware service updates - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment - Research and provide accurate technical information for training material development - Generate and conduct technical training sessions in classroom and jobsite settings - Conduct technical review and guidance for factory literature and distribution of technical service bulletins - Support aftermarket rework projects as needed - Network with regional sales staff fostering technical relationships - Review extended warranty submissions within KPI target of (5) days Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan - Generous Paid Time Off program including company holidays and a combined bank of paid sick and vacation time - Performance based Short-Term Incentives (varies by role) - Access to confidential mental health resources - Family oriented benefits such as paid parental leave - Group Rate Life and Disability Insurance

• The Director of Sales is a senior leadership role responsible for developing and executing LG Pro Builder's sales strategy to drive sustainable revenue growth, expand market presence, and strengthen customer relationships. • Operating at both strategic and execution levels, the Director of Sales SE partners closely with executive leadership and cross-functional teams to identify growth opportunities, optimize sales performance, and position LG Pro Builder as a trusted partner within its target markets. • This role is responsible for achieving revenue goals, expanding key accounts, and establishing scalable sales processes that support long-term business growth.

• Develop and execute the company's sales strategy to achieve annual and long-term revenue objectives. • Own sales performance, forecasting, pipeline management, and overall revenue growth. • Identify new business opportunities, target markets, and strategic accounts to expand SKS's customer base. • Build and maintain executive-level relationships with key customers, strategic partners, and prospective clients. • Lead negotiations for major contracts and strategic opportunities. • Lead, mentor, and develop the sales team to achieve individual and organizational performance goals.

• Deliver exceptional customer experience while servicing products in the home. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Deliver an exceptional customer experience while servicing products in the home. • Travel offsite to customers' locations to perform maintenance and repair on LG's equipment. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, and decide whether to repair the product or replace parts. • Process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose issues prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Responsible for selling and promoting all brands of LG appliances to new and existing customers, builders, developers, and authorized distributors in the Midwest. • Execute and deliver all sales and margin operating plan goals. • Identify new business opportunities and develop marketing strategies to grow the territory with an awareness of potential channel conflicts. • Build strong customer relationships through solution selling and resolve issues that arise. • Analyze market and sales strategy. • Analyze competitive landscape and determine opportunities. • Develop and conduct sales training. • Perform administrative functions to meet deadlines. • Ability to cold call prospective accounts and turn the opportunity from a prospect to a purchasing account.

• Deliver an exceptional customer experience while servicing our products in the home. • Diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform administrative tasks. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment. • Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance. • Proper use of all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conducts technical diagnosis and performs specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Immediately and accurately process paperwork and perform data entry upon completion of each job. • Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Create and launch new consumer warranty and service contract programs by researching customer needs, market trends, competitor offerings, and regulatory requirements. • Define program coverage, pricing, contract terms, exclusions, reimbursement rules, and operating requirements in partnership with legal, finance, actuarial, compliance, and operations teams. • Prepare business cases, launch plans, testing requirements, approvals, and go-live activities that support profitability, compliance, and customer value. • Manage ongoing program performance, including revenue, claims costs, loss ratios, customer satisfaction, compliance metrics, margins, and growth targets. • Analyze claims trends and financial results to identify cost reduction opportunities, improve service quality, and enhance program profitability. • Build and manage strategic partnerships with retailers, manufacturers, utilities, financial institutions, insurers, third-party administrators, and other distribution partners. • Lead partner discussions, presentations, negotiations, contract management, and joint business planning to expand market reach and generate new revenue. • Serve as the primary business owner for warranty program operations, coordinating cross-functional teams across product, legal, compliance, finance, technology, marketing, claims, and service. • Establish program processes, timelines, reporting, workflows, and performance standards to ensure successful execution and consistent customer experience. • Develop growth strategies to expand product offerings, enter new markets, increase attachment rates, improve retention, and enhance customer lifetime value. • Monitor industry trends, competitor activity, technology changes, regulatory developments, subscription models, and embedded warranty opportunities. • Recommend and implement initiatives that create new revenue opportunities, improve customer value, and strengthen competitive advantages.