LG Electronics

• Delivering an exceptional customer experience while servicing our products in the home. • Diagnose and repair all major appliances, TVs and A/C units. • Manage inventory and perform a number of other administrative tasks on a daily basis. • Travel offsite to customers' locations to perform maintenance and repair of LG's equipment. • Properly use all safety equipment (PPE), vehicle and diagnostic tools provided by LG. • Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances. • Diagnose problems, assess the extent of the problem, document findings, make decisions to repair the product and/or replace parts. • Process paperwork and perform data entry upon completion of each job. • Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %).

• Train customers’ laundry service teams on LG’s commercial laundry equipment, ensuring they are proficient in operation, maintenance, and basic repairs. • Provide technical support to customers via phone or onsite visits to troubleshoot and resolve issues related to LG commercial laundry equipment. • Gather and analyze feedback from customers regarding machine performance, report findings, and collaborate with the factory team to address areas for improvement. • Work with customers to install and monitor test products, ensuring the product and quality meet customer expectations prior to launch. Visit site locations, report findings, track issues, and collaborate with the factory for improvements before launch.

• Drive revenue growth and expand LG’s presence across an assigned hospitality territory, focusing on new build, renovation, conversion, and replacement opportunities. • Manage a portfolio of hotel ownership and management groups; support large, complex projects in partnership with Regional and National Hospitality teams. • Develop and execute territory and account strategies aligned with KPIs, revenue goals, and overall hospitality business objectives. • Serve as the primary day-to-day contact for end customers, authorized resellers, and internal LG stakeholders to support deal execution and customer satisfaction. • Build and maintain strong senior-level relationships with customers and partners, positioning LG as a long-term strategic advisor. • Identify, qualify, and advance opportunities through the full sales cycle; maintain accurate pipeline, forecasting, and CRM (Salesforce) data. • Present and sell LG’s full hospitality portfolio, collaborating cross-functionally to support bundled and cross-sell opportunities. • Partner with Product Management, Marketing, Pricing/Finance, Sales Operations, Supply Chain, Engineering, and Customer Service to align on promotions, availability, pricing, and execution. • Support go-to-market initiatives, product launches, and regional promotions; provide market and competitive insights to inform strategy. • Lead quarterly business reviews, pricing discussions, roadmap presentations, and ongoing account communications. • Travel up to 60% to customer sites, reseller meetings, and industry events to support business development.

Provide advanced technical assistance to service technicians, troubleshoot complex issues with home electronics, document interactions accurately, and deliver high-quality customer support while maintaining knowledge of product updates and best...

• Implement strategies to expand SKS market share with accounts within an assigned territory. • Create initial business plans for overall revenue and unit targets, as well as individual product category targets. • Participate in the design and execution of the go to market strategy with regular and periodic tracking and reporting. • Manage forecast accuracy and align with our Product Management team. • Manage channel and SKS inventory levels for optimization. • Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth. • Manage administrative tasks with support from our Inside Sales team.

Role Description The Area Technical Specialist will serve as a key technical resource and liaison for HVAC Contractors, Distributors, and Manufacturer Representatives. Responsibilities include: - Providing expert technical guidance via phone and email. - Resolving escalated system issues. - Conducting technical training. - Ensuring customer satisfaction utilizing case management. - Interpreting wiring schematics and troubleshooting Variable Refrigerant Flow (VRF) systems. - Conducting critical software and hardware updates. - Coordinating jobsite visits. - Assisting in the development of training materials. - Networking and fostering relationships with staff and partners. - Supporting all residential and commercial products. Qualifications - HVAC Vocational Diploma, Bachelor, or Associates Degree preferred. - Minimum 15-20 years’ experience in the HVAC field or in a technical support role. - Minimum of 3-5 years' experience supporting LG VRF & RLC systems in a technical support role. - Capable of managing regions and assigned service champions. - Proven experience setting goals and executing service support strategies. - Demonstrated proficiency in LG product line technical knowledge. - Proficiency in documentation creation and dispersion. - Able to travel up to 75%. - Excellent communication skills and interpersonal skills to interact effectively with diverse client groups. - Ability to troubleshoot in-depth service issues via phone and onsite. - Expertise in reading, analyzing, and interpreting technical business periodicals, professional journals, and technical procedures. - Ability to write reports and business correspondence. - Well-developed planning, organization, analytical, and decision-making skills. - Proficient computer skills using all Microsoft Suite Programs. Requirements - Develop regional service support strategies & actions through the LG Preferred Service Champion Program. - Manage all aftermarket support activities within assigned region. - Interface with building owners, general contractors, and service champions on technical matters. - Provide direct technical guidance via phone, email, and case support for HVAC Contractors, Distributors, Manufacturer and Applied Reps. - Read, understand, and interpret wiring schematics and refrigerant circuit diagrams. - Coordinate with Technical Support, Escalation Lead, Engineering, and Controls team members. - Arrange for and facilitate supervised technical assistance for unresolved technical issues. - Interact directly with HVAC Contractors, Distributors, Manufacturer and Applied Reps for jobsite visits. - Utilize and instruct HVAC Contractors, Distributors, Manufacturer and Applied Reps in proper utilization of LG proprietary software. - Review and analyze application of Variable Refrigerant Flow (VRF) Commercial & Residential & Light Commercial (RLC) Systems. - Perform critical software and hardware service updates to equipment. - Schedule and conduct onsite service, training, and installation support of all LG HVAC equipment. - Research and provide accurate technical information for training material development. - Generate and conduct technical training sessions in both classroom and jobsite settings. - Conduct technical review and guidance for factory literature and distribution of technical service bulletins. - Support aftermarket rework projects as needed. - Network with regional sales staff fostering technical relationships. - Review extended warranty submissions within KPI target of (5) days. Benefits - No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits. - Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan. - Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time. - Performance based Short-Term Incentives (varies by role). - Access to confidential mental health resources. - Family oriented benefits such as paid parental leave. - Group Rate Life and Disability Insurance.

• Respond promptly and professionally to inbound Support Request Tickets submitted by LG Direct Mobile Service Technicians and authorized service centers. • Troubleshoot and diagnose complex technical issues involving home electronics and home appliances using product schematics, service manuals, technical documentation, and internal knowledgebase resources. • Accurately document all interactions, troubleshooting steps, resolutions, and follow-up actions within the call tracking and case management system. • Provide step-by-step technical guidance to field technicians to support effective and efficient product repairs. • Escalate unresolved or recurring technical issues through proper channels and collaborate with engineering, product development, quality assurance, and other internal teams to identify root causes and corrective actions. • Maintain up-to-date knowledge of new products, technical updates, recalls, service bulletins, and troubleshooting procedures. • Contribute to the continuous improvement of technical documentation by updating knowledge databases with new troubleshooting methods, best practices, and resolved case insights. • Support special technical projects, product launches, and field initiatives as required. • Deliver industry-leading technical support while maintaining high standards of professionalism, responsiveness, and service quality.

• Market Development: Research and track the competitive landscape across multifamily, proptech, and smart home sectors to identify new customer and channel opportunities • Customer Engagement: Engage developers, builders, and property managers to understand their needs and deliver tailored ThinQ Pro value propositions • Pilot Management: Lead end-to-end pilot deployments from onboarding through conversion to commercial agreements • Partnerships & Channels: Structure and negotiate agreements with builders, managed WiFi providers, and proptech ecosystem partners • Pipeline Management: Own the full B2B sales cycle from lead generation collaborating with the builder sales team • Evangelism: Represent ThinQ Pro at key industry events including KBIS, NAA, and AHR

• Responsible for the identification, recruitment, and continued development of the LG Pro Dealer program. • Conduct training for contractors, distributors, and various trade personnel. • Support the sales plan in the assigned territory through execution of KPI’s related to contractor development, distributor support and sales business plan. • Provide regular and timely observation of pipeline trends with corrective actions and reporting. • Support product forecast accuracy and align with Product Management. • Manage channel and LG inventory levels for optimization. • Liaise with internal groups to optimize marketing dollars and activities for maximum brand exposure and growth. • Develop a strong strategic grasp of the market in order to provide an actionable competitor intelligence to the team on a regular basis. • Provide exceptional customer relationships by educating customers on LG products, monitoring and reviewing customer performance for sales optimization, ensuring two-way communication, and managing operational excellence. • Represent LG at industry events building on our brand reputation to deepen existing relationships while building new ones.

• Define and execute the overarching GTM (Go-To-Market) strategy for Smart Factory solutions, aligning with LG’s global business objectives • Managing the revenue targets and profitability (margin) • Anticipate industry shifts in AI, Robotics, and Digital Twin technologies to pivot business strategies and maintain a competitive edge • Identify and evaluate potential M&A opportunities, strategic alliances, and joint ventures to expand the solution portfolio • Build and optimize a scalable sales process, from lead generation frameworks to advanced CRM analytics and forecasting • Lead the business development and closure of multi-million/billion dollar contracts, providing negotiations and deal structuring • Collaborate closely with Business Management, R&D to ensure the delivery of customer centric solutions • Develop and maintain deep rooted relationships with C-level executives (CTO, COO, CIO) of Fortune 500 manufacturing and deliver tailored solution presentations, demos, and ROI-based proposals • Drive strategic influence within industry consortiums and standard setting bodies to position LG’s technology as the industry benchmark • Serve as a thought leader and keynote speaker at global industry events to enhance LG’s market authority. Build trusted relationships with decision-makers at key accounts and drive account expansion • Recruit, mentor, and retain a world class team of BD managers and solution architects, fostering a culture of high performance and accountability • Implement best in class sales enablement tools and methodologies to improve team productivity and win rates. Represent LG at trade shows, conferences, and industry consortiums to enhance visibility and lead generation.