Requisition Number: 2370650 At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Sr. Field Account Manager is responsible for supporting service and engagement with customers to further the relationship with UMR. The role will be responsible for educating customers on their benefit plans, wellness resources, and communicating various administrative/service-related changes to the customer (i.e., network or pharmacy preferred drug changes). A solid focus of this role will be coordinating with internal stakeholders and teams to address customer and member service issues. The Sr. Field Account Manager will also be responsible for conducting enrollment meetings and wellness fairs. This role also includes facilitating the relationship between the customer and internal service teams and providing education on the correct service escalation paths for our customers. You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: - Support the service experience of customers at the field level by working with the UMR Operations Team and other matrix partners as required to ensure issues are resolved promptly and accurately meeting the customers' expectations - Develop and maintain solid relationship with internal to manage customer service experience - Fully accountable for supporting the Strategic Account Executive (SAE) in facilitating resolution of all elevated customer service requests by working with the Operations Team, and conducting customer consultations as required - Facilitate customer meetings with the Operations Team regularly to keep abreast of any escalating issues and service trends - Train customers on web services and reporting - Maintain and provide updates to the SAE on customer service trends, reporting usage, wellness initiatives, and improvement opportunities, etc. - Participate/support new business and finalist presentations to represent service experience, or coordinate attendees from other service-related areas - Establish and maintain solid and appropriate relationships with customers to maintain persistency - Establish and maintain Broker/Consultant relationship as needed, but primarily with customer - Coordinate ordering of enrollment materials/directories for customers - Coordinate resolution of pre-implementation service and eligibility issues with Implementation Team - Coordinate implementation activities - Conduct enrollment meetings and customer sponsored health fairs for assigned customers - Demonstrate a high level of healthcare industry knowledge as well as the customers' specific industry - Perform other assignments and responsibilities as required by management You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: - Insurance license as required by law within 90 days of hire - 2+ years of work experience in a client-facing service role - Proficient in Microsoft Office and other virtual productivity tools - Proven excellent oral and written communication skills - Demonstrated superior presentation skills in both small and large group settings - Demonstrated solid interpersonal skills with the ability to communicate and influence internal business partners - Demonstrated advanced analytical and problem-solving skills - Ability to travel as required (approximately 20%) - Valid Driver's License Preferred Qualifications: - 3+ years of health care industry experience - Experience working with Labor & Trust or Taft-Hartley health and welfare funds - Human Resources or Medical Benefits experience *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $24 - $55 per hour based on full-time employment. This role is also eligible to receive bonuses based on sales performance. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description Develop and execute a partnership strategy to identify, sign, and commercialize partnerships that help Digital Onboarding meet its revenue and profit goals. Partner closely with internal stakeholders to align partner strategy with company objectives, and use AI tools where possible to drive efficiency and sharpen decision-making. As our partner ecosystem grows, using AI and automation to speed up research, forecasting, and reporting isn't optional — it's core to how this role scales its impact and improves outcomes without adding headcount. - Build and execute a partnership strategy that drives measurable revenue growth through targeted channels and partners - Identify and sign new partners that align with company goals and strengthen the overall partner strategy - Own the partner pipeline and forecast, and report progress and risks to leadership regularly - Collaborate with Marketing, Operations, and Product to ensure partner initiatives are aligned company-wide - Support partners with proposals, presentations, and joint sales calls to help close strategic deals - Champion Digital Onboarding's mission and values across the partner team - Continuously test and refine partnership approaches to improve commercial outcomes - Use AI and other emerging tools to streamline partner research, proposal development, and pipeline management Qualifications - 8+ years of experience building and scaling strategic partnerships (or equivalent experience) - Proven track record managing a partner pipeline in Salesforce or a similar CRM - Strong communication, leadership, and problem-solving skills - Self-starter comfortable driving deadline-driven results - Practical experience using AI or productivity tools to work more efficiently and make faster, better-informed decisions Requirements - Knowledge of the banking and credit union market Benefits - Fully remote, work from anywhere in the continental US - Unlimited, flexible PTO - Generous healthcare coverage plus wellness perks, including free counseling - 401(k) retirement planning support - A flat, low-hierarchy culture that values ideas and ability over titles Company Description Digital Onboarding enables financial institutions to help people and businesses thrive by making it easier for them to stay financially organized and secure. Our digital engagement platform is designed specifically for financial service companies which makes us unique and easy-to-use from the start. We drive customer engagement and satisfaction by using a combination of highly personalized email, text and individually generated websites. We are a digital team which means we hire the best and brightest from across the country. We like working with intelligent and kind people that fight for great ideas, want to get things done, and think creatively to challenge the status quo. We are a growing company. All of our employees possess an over-the-top team approach towards achieving our goals. We operate in a dynamic industry that in turn creates a fast-paced environment; contributions are highly encouraged and recognized. The above listed responsibilities should act as a guideline of expectations for this role and is not meant to be all-encompassing. The duties and responsibilities of this position may change from time to time, at the sole discretion of Digital Onboarding. This is a full time, exempt position.

• Manage and grow existing accounts by proactively upselling additional licenses and cross-selling new products. • Build and maintain relationships with key decision-makers to uncover new opportunities. • Present Prompt’s suite of products (Prompt Kiosk, Prediction Health, Onus One, PT Wired, Prompt BI) to demonstrate value and ROI. • Conduct periodic business reviews with CSMs to identify whitespace, showcase value, and strengthen partnerships. • Collaborate closely with Client Success and Sales to ensure aligned strategies for account health and growth. • Accurately forecast opportunities, track pipeline, and maintain up-to-date records in CRM.

• design and cultivate high-impact relationships that drive durable value for our clients and partners alike. • serve as the principal architect of AlphaSense’s partnership strategy. • responsible for the end-to-end partnership lifecycle, fostering executive relationships and driving joint go-to-market execution. • lead the vision and roadmap for strategic alliances, prioritizing deep alignment and long-term growth. • develop and scale engagement structures—including co-sell and embedded use cases. • personally develop and steward senior executive relationships. • lead the creation of sophisticated, multi-year partnership agreements. • work with our enablement teams to ensure partners are fully equipped to represent AlphaSense.