AlphaSense

• Own and evolve our CI/CD architecture and the developer-facing experience • Drive continuous improvements to pipeline reliability, speed, and predictability • Define paved paths that let product teams ship fast and safely without deep platform knowledge • Own the delivery process end-to-end, from code merge to production • Champion progressive delivery practices: canary deployments & automated rollbacks • Build tooling that makes deployments observable, repeatable, and self-service • Own and evolve our Internal Developer Portal and the self-service experience around it • Partner with Cloud Platform teams on infrastructure while owning the developer-facing delivery • Embed AI tooling into delivery workflows in ways that create lasting productivity gains

• Lead a team of Account Managers, Account Directors, Key Account Directors, and managers to surpass our business retention and expansion targets in close partnership with Sales • Drive strong commercial results by coaching + modeling 360 degree client relationship-building and driving value realization for customers through strong product utilization • Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts • Own talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs • Maintain strong performance + uphold our cultural values through a period of change and transformation • Craft a clear narrative for your team’s performance + customer signals clearly to leadership • Recruit top talent for your growing team • Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives.

• Manage a group of approximately 10 Customer Success Managers, ensuring they have the skills, tools, and confidence to excel in both pre- and post-sales engagements. • Ensure CSM-led engagements from product demos to adoption campaigns are persona-specific, data-driven, and tied to measurable outcomes. • Partner with sales leadership to prioritize accounts, align team resources, and ensure we’re driving impact where it matters most. • Build scalable playbooks, demo flows, and talk tracks for key personas, leveraging product usage data and GenAI adoption insights. • Work with Enablement, Marketing, and Product teams to align messaging, share customer feedback, and roll out new initiatives.

• Support the development of key components of the Enterprise Risk Management program • Lead and coordinate core risk work-streams such as enterprise risk register, risk assessments • Partner closely with Compliance, Legal, Security, Product and other key stakeholders • Ensure that the enterprise risk framework is robust, auditable, and fit for a fast scaling business

Role Description The Financial Services Strategics team manages our largest financial services clients, including hedge funds, private equity firms, and investment banks. We are looking for a Senior Director to lead a team of Account Managers and serve as the architect for how we scale. In this high-impact role, you will move beyond day-to-day management to build the "operating system" that enables predictable growth across renewals, expansion, and adoption. You will partner closely with Sales, Customer Success, and Product to drive commercial outcomes while bringing clarity, structure, and accountability to a fast-moving, high-stakes environment. Who You Are - Proven Leader: You’ve successfully managed teams and are passionate about developing your people. - Systems-Oriented: You’re a strategic thinker who excels at creating efficient, scalable processes. - Customer-Centric: You measure success by the success of your customers and inspire your team to do the same. - Coaching & Feedback Enthusiast: You’re dedicated to adding value to your team through regular coaching and feedback. - Ambitious & Curious: You approach challenges with curiosity and integrity, always striving to learn and grow. - Experienced Relationship Builder: You’re comfortable building relationships with senior clients and handling escalations, always valuing open, real conversations. - Servant Leader: You view leadership as a privilege and are deeply committed to helping others succeed. - Effective Communicator: You can break down complex data into actionable insights and communicate them clearly. What You’ll Do - Lead a team of Account Managers, Account Directors, and Key Account Directors helping them achieve and surpass renewal targets and uncover growth opportunities, working closely with Sales partners to drive growth across our largest strategic accounts. - Drive successful customer outcomes by increasing renewal rates and reducing churn, expanding revenue through building deeper relationships with our accounts, and influencing future lifetime value through higher product adoption. - Achieve and exceed retention and expansion goals by coaching + modeling 360 degree relationship-building and driving value realization through product utilization. - Accurately forecast retention and growth for your book of business through operational rigor, inspection, and a deep understanding of the dynamics of our accounts. - Own hiring, talent management and development for individual contributors and managers through hands on coaching, mentorship, and implementation/execution of scalable performance management programs. - Collaborate with Sales to drive successful growth outcomes. - Act as a senior voice for the customer across the organization aligning with Product, Enablement, and Marketing on roadmap feedback, go-to-market motions, and customer facing initiatives. Qualifications - 10+ years of work experience in sales, account management, or client success. - 5+ years of direct people management experience. - 2+ years managing managers. - A high aptitude and willingness to learn. Because of our diverse base of clients, much of the technical knowledge required to succeed will be learned on the job. - Ability to distill and explain complex issues in simple terms. - Experience operationalizing the customer journey. - An intelligent, articulate, consultative and confident client facing professional. - Must have the personal motivation and ability to contribute to a dynamic and entrepreneurial team culture. - Superior ability to develop rapport with new people, and to maintain relationships, combined with a positive and proactive personality. - Energetic and creative individual, possessing natural curiosity with the ability to learn quickly and adapt. - Outstanding oral, written and presentation skills. - Effective time management and task prioritization when under pressure. Compensation Range $192,000 — $242,000 USD Benefits - You may also be offered equity, and a generous benefits program. Equal Opportunity Employer AlphaSense is an equal-opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor.

• Act as a technical owner and force multiplier for API-first architecture across the company • Design, build, and evolve high-scale APIs used by internal teams, external customers, and intelligent agents • Lead the development of agentic workflows, including orchestration, state management, tooling, and integration patterns • Drive API standards, design principles, and best practices through hands-on work and technical reviews • Tackle complex cross-team problems where requirements are ambiguous, and constraints are real • Partner with Product, Platform, and SRE teams to ensure APIs are reliable, observable, secure, and scalable • Identify and reduce systemic technical risks while enabling teams to move faster • Mentor senior engineers and raise the technical bar through example, not hierarchy

Role Description The Account Manager, Corporate is responsible for developing three-dimensional relationships with customers and key stakeholders in order to effectively retain and grow our customer base. In this role, you will serve as our Corporate clients’ main point of contact for inbound queries, outbound engagement, relationship updates, and renewal discussions. You’ll need to be versatile, working with a variety of clients across all industries and verticals. Key responsibilities include: - Maximize retention rate across the book of business. - Increase and drive adoption of AlphaSense solutions into other business units of existing clients to uncover new opportunities, exceeding monthly, quarterly, and annual revenue goals. - Identify revenue at risk to best position the company to prevent churn. - Forecast retention rates. - Collaborate with Account Executives to identify growth opportunities within the book of business. - Understand the ins and outs of the business, roles, responsibilities, projects, performance metrics, etc. within our client base. - Cultivate relationships with users and key stakeholders to ensure AlphaSense is viewed as a business partner rather than a vendor. - Hold Business Reviews with key stakeholders. - Consistent proactive outreach with material and information that’s relevant for our user base. - Serve as our boots on the ground and physical presence within each client (floor walks, lunch and learns, etc.). - Serve as both the advocate for AlphaSense to the client, and the client advocate within AlphaSense. - Acquire value stories and product feedback from clients and circulate internally to assist with product development, marketing, and sales efforts. Qualifications - Relationship-driven: Strong ability to develop instant rapport with new people and demonstrated success at managing and growing relationships within Fortune 1000 clients. - A subject matter expert: Excels at internal and external relationship management with strong business acumen. - Energetic and Creative: Possesses natural intellectual curiosity with the ability to learn and adapt quickly. - Understanding of the business: Familiar with best practices for client engagement within a SaaS environment. - Committed to delivering results: Sets an example for grit, work ethic, initiative, enthusiasm, and commitment. - A strong communicator: Exceptional oral, written, and presentation skills, capable of distilling complex issues in simple terms. Requirements - Experience in account management or a related field. - Proven track record of managing client relationships. - Ability to work collaboratively with cross-functional teams. - Strong analytical skills to identify growth opportunities. - Proficiency in CRM software and Microsoft Office Suite. Benefits - Base Compensation Range: $96,000 — $120,000 USD. - Performance-based bonus. - Equity options. - Generous benefits program. Company Description AlphaSense is an equal-opportunity employer committed to a work environment that supports, inspires, and respects all individuals. We do not discriminate against any employee or applicant based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non-merit factor. We provide reasonable accommodations to qualified employees with protected disabilities as required by applicable laws. For security, we advise candidates to verify job postings and communications from AlphaSense through our Careers page.

• Own the LinkedIn strategy and content calendar for the CEO and select executives • Develop a distinctive, authentic voice for each executive • Write and edit all executive posts, threads, and long-form LinkedIn articles • Analyze post performance and audience engagement • Stay ahead of what's happening in AI, fintech, and enterprise software • Build and maintain a core narrative framework for each executive • Translate AlphaSense's business strategy into clear executive storylines • Develop and refresh executive bios, speaking pitches, and positioning materials • Develop keynote presentations, conference talks, and panel content • Write op-eds and bylined articles for placement in publications • Prepare executives with structured briefing documents • Lead executive communications for major company milestones

• Take responsibility for the end-to-end sales processes in your territory • Research opportunities, prospect, initiate discussions, build relationships, conduct demos, manage product trials, and close deals • Partner with SDR team to create prospecting plans and drive pipeline • Forecast accurately and develop necessary pipeline to meet/exceed quota • Work closely with Product Specialist team during trials to ensure client engagement • Collaborate with Account Management to ensure customer health throughout the contract term

• Act as the voice of the buyside customer and run regular user sessions to shape and execute AI product strategies that directly address user needs and business goals. • Work side-by-side with engineering, design, and product marketing to build, launch, and optimize innovative AI-first solutions tailored to our customers. • Analyze market trends, emerging AI capabilities, and competitor moves to identify where we can leap ahead. • Lead the end-to-end product development lifecycle, from ideation and experimentation through to launch, post-launch analysis, and iteration.