Role Description Do you want to work with smart, motivated people in a culture built on innovation and problem‑solving? Circuit Check, Inc. is seeking a Field Service Technician to support our in‑circuit and functional test systems across North America. The Field Service Technician provides on‑site and remote support for Circuit Check test systems, ensuring customers receive responsive, knowledgeable, and professional service. This role combines hands‑on technical work, customer interaction, troubleshooting expertise, and collaboration with internal engineering teams. When not engaged at customer site or remote, the Field Service Technician will assist CCI facility production needs or be utilized in quoting and fault determination. Travel is required up to 50% of the time, including visits to customer sites and occasional trips to Circuit Check facilities for training or issue resolution. Preferred location: Maple Grove, MN or Burlington, Ontario, though remote candidates based in US or Canada will be considered. Qualifications - 2-3 years of Technical School training in electronics/mechanical, or equivalent military training - Minimum of 3 years of work experience in electronics performing similar functions - High school diploma and minimum of 3 years of hands‑on experience in a technical role such as electronics technician, field service technician, test technician, or maintenance technician within a B2B, manufacturing, or industrial technology environment - Familiarity with in‑circuit test (ICT), functional test systems, automated test equipment (ATE), electronics troubleshooting, or production test environments - Demonstrated ability to diagnose hardware and software faults, perform system repairs, and follow troubleshooting processes - Strong customer‑facing skills with the ability to work professionally on‑site, communicate clearly, and build trust with operators, engineers, and production teams - Ability to manage service visits, remote support tasks, and documentation with strong organization, follow‑through, and attention to detail - Comfortable working independently in the field with a proactive, self‑directed approach and a strong sense of urgency - Willingness to work additional hours during periods of high service demand or urgent customer needs - Ability to travel up to 50%, including customer sites, trade events, and visits to Circuit Check facilities for training or issue resolution - Strong interpersonal skills with the ability to represent Circuit Check professionally in customer environments - Familiarity with electronics manufacturing, contract manufacturing, or test system integrators is beneficial Requirements - Technical certifications or vocational training in electronics, electrical technology, mechatronics, or related fields (preferred) - Experience with test data systems, basic scripting, or software‑driven test environments (LabVIEW, Python, C/C++) is a plus - Experience using IFS or similar ERP systems for service orders, parts management, or documentation - Experience using Salesforce or similar CRM systems for logging service activities and reviewing customer interactions - Prior exposure to Circuit Check systems or similar test equipment - Experience interacting with customers on job site and delivering technical training Physical Demands - Majority of time is spent in usual factory work settings - Ability to sit for extended lengths of time; bend, reach, stoop and twist as required - Use of an office computer for completing work - Regular exposure to moving mechanical parts and vibration; risk of electrical shock - This position requires simple and firm grasping and fine manipulating of the hands to assemble, operate tooling and testing equipment - Regular exposure to manufacturing areas which may entail exposure to dirt, dust, noise, machine chemicals, fumes, and other attributes common to this environment - Ability to lift and carry up to 40 lbs. - Ability to travel as necessary Benefits - Compensation includes hourly base rate and performance-based quarterly profit sharing - Benefit offerings include medical, dental, vision, term life insurance, short-term and long-term disability, and retirement programs - Paid leave includes paid time off and holiday pay Company Description Circuit Check, Inc. is a global leader in automated test systems and engineering solutions for complex electronics. Our teams span electrical, software, and mechanical engineering disciplines, with support personnel located throughout the United States, Canada, Mexico, Europe, Malaysia, and China. This role is part of our Aftermarket services team under our Technology and Solutions Group (TSG), which is dedicated to developing and supporting next‑generation test solutions while also ensuring that our current and legacy test systems remain fully supported and reliable throughout their entire lifecycle.

• Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

Role Description The Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Pregis Packaging and Sharp Systems/Equipment, with a predominant focus on Pregis Packaging equipment. Responsibilities include: - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Be available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from a 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service planning and execute service work as per customer order and expectation. • Communicate service work timeline and expectations to ensure customer retention. • Maintain quality control hardware and software, and troubleshoot issues with systems. • Answer customer questions about the state of the ABB system. • Resolve customer service-related issues while fostering customer relationships. • Document the work performed for preventive maintenance and corrective maintenance tasks. • Play an active role in various projects such as upgrades, installations, or new functionality. • Coordinate work with other groups to ensure commitments are met. • Lead Health, Safety, and Environment (HSE) activities at customer sites.