• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service and execute service work as per customer order and expectation. • Ensure customer retention by effectively communicating the service work timeline and expectations. • Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service planning and execute service work as per customer order and expectation. • Showcase expertise by ensuring customer retention by effectively communicating service work timeline and expectations. • Work with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Perform field service tasks, identifying technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified to perform. • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities. • Act as trainer when needed, for field service associates and customers.

• To independently service, support and maintain a wide range of medical diagnostic equipment in line with company procedures. • Demonstrate accountability for analyzers assigned to as preferred engineer. • Possess sound administrative skills to complete all required tasks within the allocated timeframe. • Adhere to all service department policies and procedures. • Promote the company with customers and play an active role in customer retention initiatives. • Possess a sound analytical and technical ability to assess and deal with difficult analyzer problems. • Willingness to be part of an active call roster / standby, Overtime and ability to Travel locally and internationally. • Possess sound communication skills to address issues effectively with internal and external customers. • Determine, recommend, and implement solutions to customer software and hardware-related requests. • Schedule own day-to-day activities, ensuring completion of business unit support agreement commitments. • Identify potential service, training and product sales, or future business opportunities, recommending an action plan to the appropriate departments. • Responsible for escalation support to Field Service Supervisors.

• Provide expert installation, maintenance, and repair services for sophisticated analytical and microscopy equipment • Deliver outstanding technical support while building strong relationships with customers • Resolve complex issues and conduct preventive maintenance • Train users to ensure optimal system performance • Contribute to critical scientific research and innovation