Role Description The Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Pregis Packaging and Sharp Systems/Equipment, with a predominant focus on Pregis Packaging equipment. Responsibilities include: - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Be available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from a 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service planning and execute service work as per customer order and expectation. • Communicate service work timeline and expectations to ensure customer retention. • Maintain quality control hardware and software, and troubleshoot issues with systems. • Answer customer questions about the state of the ABB system. • Resolve customer service-related issues while fostering customer relationships. • Document the work performed for preventive maintenance and corrective maintenance tasks. • Play an active role in various projects such as upgrades, installations, or new functionality. • Coordinate work with other groups to ensure commitments are met. • Lead Health, Safety, and Environment (HSE) activities at customer sites.

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service and execute service work as per customer order and expectation. • Ensure customer retention by effectively communicating the service work timeline and expectations. • Work on-site with customers to identify opportunities for operational improvement and eliminate pain points. • Perform field service tasks, including identifying technical issues and conducting on-site troubleshooting within certified areas. • Execute installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements. • Support the certification process of Associate Field Service Technicians and Field Service Technicians. • Coach technicians and supervise complex site activities. • Act as trainers when needed, for team members and customers. • Prepare material lists for service activities and ensure all materials, parts, and equipment meet quality standards and are available. • Proactively identify potential equipment failures and recommend corrective actions. • Contribute to customer satisfaction by building and maintaining positive relationships. • Identify potential new sales opportunities while addressing customer needs and communicate them internally. • Identify opportunities for product and quality improvements. • Provide recommendations to management for improving operations and customer service. • Follow safety protocols and maintain safe work and environmental practices. • Report unsafe practices and incidents.

• Execute service work as per work instructions and in accordance with ABB quality and safety guidelines. • Deliver quality customer service planning and execute service work as per customer order and expectation. • Showcase expertise by ensuring customer retention by effectively communicating service work timeline and expectations. • Work with the customer (while on-site) to identify opportunities to improve the customer’s operations and eliminate pain points. • Perform field service tasks, identifying technical issues, and perform analysis through remote or on-site activity in service categories and products for which they are certified to perform. • Prepare material lists needed for service activity and ensure that all materials, parts, and equipment are available and of appropriate quality for service activities. • Act as trainer when needed, for field service associates and customers.