Pregis

Role Description Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominant focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment. Job Location: Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required. Job Responsibilities - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel.

Role Description The Lead BI Analyst, Revenue Operations, is responsible for supporting analytical, business analysis, and design visualizations/reporting for business partners and stakeholders across Sales, Service, Marketing, and Finance. Analytical support includes conducting and delivering analyses, development, and delivery of ad-hoc and regular reports, decision dashboards and developing processes to support business partners’ commercial strategies and objectives. Top objectives include the analysis of data, creation of robust dashboards, and administration of Tableau. Responsibilities & Essential Duties (what you'll do): - Analytics and Solution Development: - Tableau development and administration. - Developing visual reports, dashboards, and KPI scorecards using Tableau. - Adept in maintenance, publishing, and scheduling Tableau reports as per the business requirements. - Partner with business and technology stakeholders to define requirements for reports and dashboards, as well as data enrichment, cleansing, and transformation requirements, rules and processes. - Perform data discovery and analysis and develop clear and concise communications and presentations to business partners. - Serve as Product Owner and thought leader of Tableau for commercial and revenue operations teams. - Partner closely with global sales leaders, marketing, and finance to identify trends, highlight risks in the pipeline, and provide data-backed recommendations to improve go-to-market strategies. - Act as the steward for revenue data quality. - Collaborate with data engineering and CRM administrators to ensure accurate data flow from our CRM and data warehouse into Tableau. - Drive the standardization of reporting definitions and KPIs across all global regions. - Guide and elevate the analytical capabilities of junior analysts, interns, contractors, or operations specialists within the RevOps team. - Tools and Reports Development: - Support the development of reports and dashboards & support of commercial objectives and the priorities of the revenue operations team. - Support the development of tools and reports for end users, including developing requirements, reviewing user stories, participating in testing and prototyping activities. - Train teammates on a 1:1, via video or group basis on the use of key tools, reports, and dashboards. - Serve as “super user” of custom and 3rd party applications, advanced querying and complex data aggregation and analysis not supported by a single application. - Engages with and contributes to Pregis Data & Analytics / Business Intelligence best practices and knowledge sharing on analytics and tools across the enterprise. - Strategy, Process and Tools: - Develop BI environment to support and measure strategies for business partners. - Own and develop Tableau for Revenue Operations. - Build Dashboards around CRM, sales, and financial data. - Support Revenue Operations in ad-hoc analytics and overall business strategy. - Influence and evangelize analytical methodologies to support business partners’ needs. - Identify and implement opportunities to standardize processes through analytics and tools. - Develop and refine best practices to enhance the influence of analytics and insights across commercial teams. Qualifications - Bachelor’s degree in Business / Finance / Marketing / Operations / Computer Science or related field required. Requirements - 8-10+ years demonstrated successful experience in data analysis using Tableau. - Experience connecting to databases & writing basic SQL queries. - UX/UI design for executive audiences. - Experience with Tableau Desktop, Flows, Pulse, MCP Server, and Cloud Preferred. Benefits - The base pay range for this role is estimated to be $95,000 to $110,000, depending on experience and skills. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you.