Pregis

Role Description The Senior Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominant focus on Pregis’ automation equipment. Responsibilities include: - Ensuring high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction. - Performing inspections and advising customers on methods to minimize downtime and operational interruptions. - Coordinating complex equipment installations and ensuring proper system functionality through customer follow-up. - Serving as a technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications. - Training, mentoring, and supporting customers and field service staff in advanced troubleshooting and problem-solving. - Analyzing equipment performance and executing debugging and correction of operating procedures. - Supporting field testing of new products, updates, and change orders, including performance analysis and reporting. - Preparing accurate and complete service documentation, reports, and required paperwork. - Managing and maintaining control of parts and service tool inventory with accurate recordkeeping. Qualifications - Associate degree with a strong mechanical-electrical background (Preferred). - 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments. - Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics. - Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs, and vision systems. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. Requirements - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 75% travel. Compensation The base pay range for this role is estimated to be $80,000 to $85,000, depending on experience and skills. Actual base pay could vary based on performance, proficiency, and demonstration of competencies required for the role. The base pay is just one component of Pregis’ total compensation package. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Role Description The Field Service Technician’s primary function is the installation, repair, maintenance, and management of both Pregis Packaging and Sharp Systems/Equipment, with a predominant focus on Pregis Packaging equipment. Responsibilities include: - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Be available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from a 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you. Check out the Pregis Purpose to learn how sustainability and social responsibility is at the very core of our company DNA.

Role Description Reporting to the Field Services Manager/Supervisor, the Senior Field Service Technician’s primary function is the installation, repair, maintenance and management of both Sharp and Pregis Packaging Systems/Equipment, with a predominate focus on Pregis’ automation equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Senior Field Service Technicians to effectively communicate with both external customers and internal stakeholders (Sales, Engineering, and Service) about technical and non-technical information. This job is fully remote and based out of your assigned territory or regional area. Daily local and remote travel Monday to Friday to customer sites. Overtime as required. Essential Functions and Responsibilities - Ensures high-quality service by minimizing errors, preventing equipment damage, and reducing customer callbacks and dissatisfaction. - Performs inspections and advises customers on methods to minimize downtime and operational interruptions. - Coordinates complex equipment installations and ensures proper system functionality through customer follow-up. - Serves as technical expert on assigned products, resolving complex issues and maintaining deep knowledge of functions and applications. - Trains, mentors, and supports customers and field service staff in advanced troubleshooting and problem-solving. - Analyzes equipment performance and executes debugging and correction of operating procedures. - Supports field testing of new products, updates, and change orders, including performance analysis and reporting. - Prepares accurate and complete service documentation, reports, and required paperwork. - Manages and maintains control of parts and service tool inventory with accurate recordkeeping. Qualifications - Associate degree with a strong mechanical-electrical background (Preferred). - 5+ years of experience in field service, assembler, or factory service engineering roles; or hands-on work experience in field service or related technical environments. - Electro-mechanical skills and ability to read blueprints/manuals/electrical schematics. - Strong electrical troubleshooting, calibration, and maintenance skills. Preferable experience with HMIs, PLCs and vision systems. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. Requirements - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 75% travel. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you.

Role Description Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominant focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment. Job Location: Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required. Job Responsibilities - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Visit us at www.pregis.com for more information about Pregis LLC.

Role Description As Pregis expands across Regional, Strategic, Enterprise, and Corporate AM&B customers, consistent execution, prioritization, and change management at each level are critical to retention and customer ramp. The Client Success Manager ensures teams are aligned and personnel is supported enabling Sales to focus on revenue growth while Client Success drives adoption, stability, and long-term value. The Client Success Manager is a hybrid player-coach and customer-facing leader responsible for regional execution of Client Success strategy. This role develops Client Success Specialists and Packaging Specialists, owns retention activities, prioritizes initiatives, and ensures disciplined execution across Strategic, Enterprise, and Corporate AM&B accounts. Key Responsibilities - Regional Client Success Leadership - Lead, coach, and develop Client Success Specialists and Packaging Specialists within the assigned region. - Establish execution standards, prioritization, and accountability across customer sites. - Build strong relationships across multiple customer stakeholders to create a barrier to competition and reduce churn risk from customer turnover. - Serve as the primary regional escalation point for Client Success. - Customer Retention & Ramp - Own retention execution for Strategic, Enterprise, and Corporate AM&B customers. - Lead customer ramp following launches, automation deployments, and major changes. - Partner with the Sales Directors and Account Managers on at-risk accounts. - Projects, Process & Tools - Prioritize and manage regional projects and initiatives concurrent with other responsibilities. - Drive adoption of Client Success vision, processes, and operating cadence. - Establish a scalable model for major initiatives (multi-site deployments, standardization programs, high-impact implementations) including milestones, risk management, and stakeholder communications. - Use analytic skills to leverage C4C and Tableau to manage performance and communicate data driven insights. - Sales Enablement & Change Management - Enable Sales teams by owning post-sale execution and adoption. - Partner cross-functionally with Manufacturing, Engineering, Operations, and Field Service. - Lead change management for customers and internal teams. Qualifications - Bachelor’s degree in Business, Engineering, Packaging, Supply Chain, or related field. - Lean Six Sigma Belt or Project Management (PMP) Certificate a plus. - Experience in Client Success, Account Management, or Operations. - Exceptional written and verbal communication skills. - Proven people-leadership and project prioritization experience a plus. - Strong change-management and stakeholder-influence skills. Work Environment / Travel - Location: Remote within assigned region (U.S.) - Reports to the head of Client Success at Pregis. - Frequent travel to customer facilities across regions and business units; ability to work remotely when not traveling. - High-autonomy, customer-facing leadership position. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Visit us at www.pregis.com for more information about Pregis LLC.

Role Description As Pregis accelerates automation adoption across Strategic, Enterprise, and Corporate AM&B customers, integration readiness, technical alignment, and change management are essential to successful deployments. The Automation Integration Specialist is a hybrid technical and customer-facing leader with a solutions engineering mindset. This role owns integration readiness, onsite and remote project development, and technical documentation while partnering closely with customer IT, engineering, and operations teams as well as internal process and engineering organizations. Key Responsibilities - Sales Enablement & Change Management - Enable Sales teams by owning pre-sales solutioning, post-sale execution, client adoption, and volume ramp. - Own process coordination from trial through post-sale execution and adoption. - Partner cross-functionally with Sales, Manufacturing, Engineering, Applications, Operations, and Field Service. - Lead change management for customers and internal teams. - Automation Integration Leadership - Own integration strategy and execution for customer automation initiatives. - Serve as the primary technical interface between Pregis and customer IT, engineering, and operations teams. - Support WMS, ERP, API, and data-flow integrations required for automation success. - Project Management, Development & Documentation - Lead onsite and remote development of automation integration projects. - Create and maintain technical documentation, standards, and best practices. - Partner with Project Management to align technical scope, milestones, risks, and dependencies. - Engineering, Process & Change Management - Work heavily with Pregis engineering, automation, and process teams to ensure scalable and repeatable solutions. - Translate customer operational needs into technical requirements and integration plans. - Support customer and internal change management to ensure successful adoption and sustained outcomes. Qualifications - Bachelor’s degree in Business, Engineering, Packaging, Supply Chain, or related field. - Lean Six Sigma Belt or Project Management (PMP) Certificate a plus. - Experience in Client Success, Account Management, or Operations. - Solution Engineering mindset: Strong technical aptitude with customer-facing integration ownership. - Exceptional written and verbal communication and documentation skills. - Proven people-leadership and project prioritization experience a plus. - Strong change-management and stakeholder-influence skills. Work Environment / Travel - Location: Remote (U.S.) - Reports to the head of Client Success at Pregis. - Frequent travel to customer facilities across regions and business units; support for customer automation deployments. - High-autonomy requiring strong technical judgment and customer presence and leadership position. Diversity and Inclusion We believe in diversity of thought and bringing together other traits and characteristics that make an individual bring a unique experience to Pregis. We strive to foster an inclusive environment where behaviors and social norms ensure people are welcome. Affirmative Action/EEO Statement/Inclusion We offer equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We support inclusion and believe in welcoming a collective sum of individual differences, thoughts, traits, and characteristics to represent Pregis’ culture and achievements. Visit us at www.pregis.com for more information about Pregis LLC.

Role Description Reporting to the Field Services Manager, the Field Service Technician’s primary function is the installation, repair, maintenance and management of both Pregis Packaging and Sharp Systems/Equipment, with predominant focus on Pregis Packaging equipment. In addition to assisting with the equipment needs of their customers, it is the responsibility of Pregis Field Service Technicians to effectively communicate with Pregis Systems Administrators, Regional and Account Managers, and customers about technical and non-technical information regarding their equipment. Job Location: Fully remote and based out of your assigned Territory or Regional area. Daily local travel Monday to Friday to customer sites. Overtime as required. Job Responsibilities - Deliver in-field support and optimize material delivery systems. - Implement comprehensive preventive maintenance schedules, including machine tracking and monitoring of equipment and material utilization. - Conduct hands-on demonstrations of Pregis systems and deliver end-user training on operational procedures and preventative maintenance. - Troubleshoot film, consumable, and machinery issues while generating detailed quality control reports. - Ensure timely and thorough completion of all service-related documentation. - Perform thorough system inspections and advise clients on proactive measures to reduce unplanned outages and maintain workflow continuity. - Function as the primary technical resource for assigned products, providing expert-level troubleshooting and maintaining up-to-date knowledge of product operations and applications. - Maintain accuracy and completeness in the preparation of all required documentation. - Maintain inventory control for parts and tools and ensure thorough documentation and reporting of completed service work. - Execute debugging and correction of operating procedures and mentor others in troubleshooting methodologies. - Coordinate and facilitate field testing of new products, updates, and change orders, analyzing equipment performance and delivering comprehensive reports and documentation. - Maintain precise and current records for all co-managed parts and tool inventories. - Consistently adhere to full compliance with established financial and operational policies and procedures. - Available to travel upon request to provide support at other service locations across North America. - Support and develop Field Services staff through problem-solving collaboration and may oversee assigned customer or account portfolios. Qualifications - Associate’s degree or equivalent from 2-year college (preferred). - At least 5 years of related experience and/or training (preferred). - Mechanical assembly skills and ability to read blueprints/manuals/electrical schematics. - Strong mechanical troubleshooting, calibration, and maintenance skills and some electrical aptitude. - Excellent communication skills paired with the ability to effectively engage with both internal and external customers at all levels. - Ability to work successfully with little to no direct supervision. - Effective time management and cost control skills. - A clean driving record is required (company car is provided). - Availability to travel daily Monday to Friday within an assigned territory. - Ability to occasionally lift or move up to 50 lbs. - Familiarity with Microsoft Office applications. - Walking extended distances. - Standing for extended times up to 75% of the day. - This role requires up to 50% travel.

Role Description The Lead BI Analyst, Revenue Operations, is responsible for supporting analytical, business analysis, and design visualizations/reporting for business partners and stakeholders across Sales, Service, Marketing, and Finance. Analytical support includes conducting and delivering analyses, development, and delivery of ad-hoc and regular reports, decision dashboards and developing processes to support business partners’ commercial strategies and objectives. Top objectives include the analysis of data, creation of robust dashboards, and administration of Tableau. Responsibilities & Essential Duties (what you'll do): - Analytics and Solution Development: - Tableau development and administration. - Developing visual reports, dashboards, and KPI scorecards using Tableau. - Adept in maintenance, publishing, and scheduling Tableau reports as per the business requirements. - Partner with business and technology stakeholders to define requirements for reports and dashboards, as well as data enrichment, cleansing, and transformation requirements, rules and processes. - Perform data discovery and analysis and develop clear and concise communications and presentations to business partners. - Serve as Product Owner and thought leader of Tableau for commercial and revenue operations teams. - Partner closely with global sales leaders, marketing, and finance to identify trends, highlight risks in the pipeline, and provide data-backed recommendations to improve go-to-market strategies. - Act as the steward for revenue data quality. - Collaborate with data engineering and CRM administrators to ensure accurate data flow from our CRM and data warehouse into Tableau. - Drive the standardization of reporting definitions and KPIs across all global regions. - Guide and elevate the analytical capabilities of junior analysts, interns, contractors, or operations specialists within the RevOps team. - Tools and Reports Development: - Support the development of reports and dashboards & support of commercial objectives and the priorities of the revenue operations team. - Support the development of tools and reports for end users, including developing requirements, reviewing user stories, participating in testing and prototyping activities. - Train teammates on a 1:1, via video or group basis on the use of key tools, reports, and dashboards. - Serve as “super user” of custom and 3rd party applications, advanced querying and complex data aggregation and analysis not supported by a single application. - Engages with and contributes to Pregis Data & Analytics / Business Intelligence best practices and knowledge sharing on analytics and tools across the enterprise. - Strategy, Process and Tools: - Develop BI environment to support and measure strategies for business partners. - Own and develop Tableau for Revenue Operations. - Build Dashboards around CRM, sales, and financial data. - Support Revenue Operations in ad-hoc analytics and overall business strategy. - Influence and evangelize analytical methodologies to support business partners’ needs. - Identify and implement opportunities to standardize processes through analytics and tools. - Develop and refine best practices to enhance the influence of analytics and insights across commercial teams. Qualifications - Bachelor’s degree in Business / Finance / Marketing / Operations / Computer Science or related field required. Requirements - 8-10+ years demonstrated successful experience in data analysis using Tableau. - Experience connecting to databases & writing basic SQL queries. - UX/UI design for executive audiences. - Experience with Tableau Desktop, Flows, Pulse, MCP Server, and Cloud Preferred. Benefits - The base pay range for this role is estimated to be $95,000 to $110,000, depending on experience and skills. Company Description Pregis is in the packaging business to protect what matters. We are committed to providing our customers and employees sustainable growth through purpose-driven innovation and customer-centric packaging solutions. If you are looking for a company that is thriving across various high growth industries and is innovative, customer focused, high integrity, believes in strong teamwork and collaboration, Pregis is the company for you.