ENGEL

• The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

• performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary • Troubleshoots and repairs injection molding machines and robots • conducts tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager.

• Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.

• Provide support for our customers in all packaging related processing topics • Set-up Injection molding machines for mold trials/tests/run-offs • Establish robust, repeatable process parameters/processes • Use strong problem solving skills to troubleshoot molds, machines, auxiliary equipment, and processes • Trouble shoot process-related issues in the lab as well as at customer sites • Participate in activities pertaining to cycle time and process improvements at the customer site • Provide start up support at customer site to ensure timely start of production • Design and execute DOE to establish new processes and for R&D work • Review processing methods • Implement statistical process analysis on new and existing products • Develop and maintain process documentation • Assist in the development of training and provide process training at the customer • Provide equipment maintenance and repair support as required • Maintain the work area and equipment in a clean and organized fashion that follows all required safety policies and regulations

• Performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance • Performs software and hardware installations • Performs all safety checks on equipment • Educates customers on equipment and instructs on proper operation • Manages resolution of customer issues, including order and installation of replacements parts as necessary • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field • Provides written reports on a regular basis to the Service Manager

• Provide support for customers in all packaging related processing topics • Set-up Injection molding machines for mold trials/tests/run-offs • Establish robust, repeatable process parameters/processes • Use strong problem solving skills to troubleshoot molds, machines, auxiliary equipment, and processes • Trouble shoot process-related issues in the lab as well as at customer sites • Participate in activities pertaining to cycle time and process improvements at the customer site • Provide start up support at customer site to ensure timely start of production • Design and execute DOE to establish new processes and for R&D work • Review processing methods • Implement statistical process analysis on new and existing products • Develop and maintain process documentation • Assist in the development of training and provide process training at the customer • Provide equipment maintenance and repair support as required • Maintain the work area and equipment in a clean and organized fashion that follows all required safety policies and regulations

• Set-up Injection molding machines for mold trials/tests/run-offs • Establish robust, repeatable process parameters/processes • Use strong problem solving skills to troubleshoot molds, machines, auxiliary equipment, and processes. • Trouble shoot process-related issues in the lab as well as at customer sites • Participate in activities pertaining to cycle time and process improvements at the customer site • Provide start up support at customer site to ensure timely start of production • Design and execute DOE to establish new processes and for R&D work • Review processing methods • Implement statistical process analysis on new and existing products • Develop and maintain process documentation • Assist in the development of training and provide process training at the customer • Provide equipment maintenance and repair support as required • Maintain the work area and equipment in a clean and organized fashion that follows all required safety policies and regulations

• Set-up Injection molding machines for mold trials/tests/run-offs • Establish robust, repeatable process parameters/processes • Use strong problem solving skills to troubleshoot molds, machines, auxiliary equipment, and processes • Trouble shoot process-related issues in the lab as well as at customer sites • Participate in activities pertaining to cycle time and process improvements at the customer site • Provide start up support at customer site to ensure timely start of production • Design and execute DOE to establish new processes and for R&D work • Review processing methods • Implement statistical process analysis on new and existing products • Develop and maintain process documentation • Assist in the development of training and provide process training at the customer • Provide equipment maintenance and repair support as required • Maintain the work area and equipment in a clean and organized fashion that follows all required safety policies and regulations • Other duties as requested, directed or assigned

• The Service Technician performs work remotely at customer sites; installing and servicing equipment while also providing customer training and support, as necessary. • Troubleshoots and repairs injection molding machines and robots, including conducting tests and inspections on all mechanical, hydraulic, pneumatic, electrical, and electronic or software components including calibrations to optimize performance. • Performs software and hardware installations. • Performs all safety checks on equipment. • Educates customers on equipment and instructs on proper operation. • Manages resolution of customer issues, including order and installation of replacements parts as necessary. • Orders replacement parts with diagnoses of problems with control systems and develops an organized approach to solving machine problems and repairs/replaces parts as required. • Instructs other Service Technicians and/or customer operators on the maintenance and safe operations of injection molding systems. • Communicates on an ongoing basis with Central Service/Manufacturing/Parts Center to obtain answers to problems encountered in the field. • Provides written reports on a regular basis to the Service Manager.