Block Imaging

• Assist in servicing, maintaining, and repairing medical imaging equipment at customer locations. • Evaluate equipment performance and support preventive maintenance, troubleshooting, calibrations, installations, and repairs to meet OEM standards. • Diagnose and resolve electronic, mechanical, and network issues under the guidance of senior engineers while developing technical skills. • Document service work accurately and help train end users on proper equipment operation and maintenance. • Communicate effectively with management and team members, providing updates, reporting issues, and identifying improvement opportunities. • Represent the company professionally on-site, maintaining strong customer relationships. • Support continuous improvement by sharing field insights and pursuing ongoing learning in new technologies and repair methods.

• Provide leadership, guidance, and performance management for field service engineers or Biomed Technicians within the assigned region, ensuring high-quality service delivery. • Oversee regional service operations, including scheduling, workload balancing, and resource allocation to support customer needs efficiently. • Serve as the primary escalation point for complex technical or customer issues, coordinating solutions and ensuring timely resolution. • Monitor service metrics, customer satisfaction, and operational performance to drive continuous improvement and achieve regional goals. • Collaborate with cross-functional teams—including parts, logistics, training, and sales—to support equipment uptime and customer success. • Ensure regional compliance with safety standards, regulatory requirements, company policies, and OEM specifications. • Support hiring, onboarding, and professional development of field engineers to build a strong, capable, and engaged regional service team. • Where applicable, manage training for personnel resources to ensure only trained personnel are servicing equipment. • Lead and develop team members by setting clear direction, priorities, and expectations; providing regular feedback; and modeling organizational values to foster a healthy, trust-based culture of accountability and growth. • Driving and vehicle operation are essential functions of this role. • Other duties as assigned.

• This role is responsible for delivering high-quality technical service and support to medical imaging customers. • The technician will install, inspect, test, troubleshoot, and maintain medical imaging equipment to ensure optimal performance and compliance with all operational and safety standards. • Working independently in the field, this position diagnoses and resolves technical issues while adhering to OEM specifications, industry regulations, and company quality requirements. • Through expert problem-solving and customer-focused service, this role helps ensure reliable imaging performance for healthcare partners. • Service, install, evaluate, and maintain medical imaging equipment across the United States. • Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations. • Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues. • Represent the company professionally during on-site visits and communicate customer feedback to internal teams. • Expand technical knowledge continually and contribute to improving engineering competency. • Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction. • Document new processes and provide training to end users, while supporting additional duties as needed. • Ensure updates, calibrations or repairs are completed properly by running tests or diagnostics. • Driving and vehicle operation are essential functions of this role.

• Service, maintain, and repair medical imaging equipment at various customer locations. • Evaluate equipment performance, troubleshoot issues and perform preventive maintenance, installations, calibrations, and repairs. • Document service activities, procedures, and best practices; assist in training end users on equipment operation and maintenance. • Communicate effectively with management and team members by providing project updates and reporting issues. • Provide strong customer representation and support continuous improvement by sharing field feedback.

• Responsible for providing high-quality technical support and service to our medical imaging customers. • This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment (Main Modality - GE CT/MR), ensuring it meets the highest operational standards. • You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications. • Service medical imaging equipment focused within the United States. • Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications. • Ensure the system operates effectively to meet customer needs and expectations. • Move the company forward in engineering competency. • Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams. • Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues. • Continual expansion of knowledge base in the repair and installation of equipment. • Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement. • Remain available to address technical issues and respond to inquiries promptly. • Document newly developed processes and provide training to end users. • Perform additional duties as assigned to support team and organizational goals.

• The Customer Success Manager oversees and manages the daily operations for a designated customer account. • This role ensures the delivery of high-quality service to customers, adherence to company policies, and the achievement of performance targets. • The Customer Success Manager acts as a key liaison between the field team, vendors, customers, and corporate partners. • Oversee daily service operations—including system uptime, escalations, communication, and coordination with internal and external teams—to ensure high customer satisfaction. • Monitor equipment performance, analyze service data, and drive corrective actions, while supporting PM compliance, inventory accuracy, and service-based financial processes. • Lead regular customer engagement through reporting, performance reviews, and proactive risk identification to maintain strong partnerships. • Collaborate with Sales, Service Leadership, and technical teams to align business processes, support installations/projects, and enhance overall service delivery. • Driving and vehicle operation are essential functions of this role.

• Maintain and service high-quality imaging equipment that impacts patient care every day. • Travel to regional hospital and healthcare facilities, providing top-tier maintenance and service. • Diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications. • Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications. • Move the company forward in engineering competency. • Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams. • Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues. • Provide regular project updates, feedback, and insights to management for continuous improvement. • Document newly developed processes and provide training to end users. • Perform additional duties as assigned to support team and organizational goals.

• Responsible for providing high-quality technical support and service to our medical imaging customers. • This includes the installation, inspection, testing, troubleshooting, and maintenance of medical imaging equipment, ensuring it meets the highest operational standards. • You will work independently in the field to diagnose and resolve technical issues, while adhering to safety regulations and OEM specifications. • Service medical imaging equipment focused within the United States. • Calibrate and troubleshoot imaging systems and computer components to ensure performance aligns with OEM specifications. • Ensure the system operates effectively to meet customer needs and expectations. • Represent the company professionally in all on-site interactions and communicate customer feedback effectively to internal teams. • Evaluate, install, and perform preventive maintenance on imaging equipment, while providing advanced-level troubleshooting and repair of electronic, mechanical, and network-related issues. • Continual expansion of knowledge base in the repair and installation of equipment. • Provide regular project updates, feedback, and insights to management, including the Zone Service Director, to support informed decision-making and continuous improvement. • Remain available to address technical issues and respond to inquiries promptly. • Document newly developed processes and provide training to end users.