Role Description The ServiceNow Strategic Platform Architect will lead the architectural design and governance of the ServiceNow platform, specifically tailoring the implementation to enhance Commvault's Cyber Resilience, IT Automation, and Cloud-First strategy. This role requires deep expertise in integrating ServiceNow with core systems, especially those related to data protection and security, to drive operational continuity and world-class service delivery. What You'll Do... - Platform Governance: Establish and enforce technical standards, development methodologies (e.g., CI/CD pipelines for ServiceNow deployments), and best practices to ensure a highly scalable, non-customized, and easily upgradable platform. - Integration Expert: Serve as the expert for all complex platform integrations, ensuring seamless and secure data flow between ServiceNow, ERP, HR systems, and Commvault’s proprietary systems. - Technical Leadership: Provide high-level technical guidance to internal development teams and external implementation partners, ensuring solution delivery aligns with the approved architectural blueprint. Qualifications - Bachelor's degree in Computer Science, Information Systems, Information Technology, Software Engineering, Engineering, or a related technical field; or equivalent combination of education and relevant work experience. - Minimum 8+ years of progressive experience in IT, with 5+ years focused on ServiceNow platform design and architecture in a large enterprise environment. - Demonstrated experience in a Cloud/Hybrid IT environment is mandatory. - Proven experience integrating ServiceNow with security tools, monitoring systems, and Data Protection/Data Resilience platforms (direct experience with Commvault integration is a significant advantage). - Deep Architectural Knowledge: Expert understanding of the ServiceNow platform architecture, including multi-instance strategies, tenant separation, and the principles of the Common Service Data Model (CSDM). - Workflow & Automation: Expert-level proficiency in Flow Designer, IntegrationHub, and Orchestration for advanced automation use cases. - Core Module Depth: Expert design knowledge in: - IT Service Management (ITSM): Incident, Problem, Change, Service Catalog. - IT Operations Management (ITOM): Discovery, Event Management, Service Mapping. - Security Operations (SecOps): SIR and VR. - Scripting: Advanced proficiency in JavaScript (server-side and client-side) and complex API manipulation (REST/SOAP). Requirements - ServiceNow Certified System Administrator (CSA) - required - ServiceNow Certified Implementation Specialist (CIS) in at least 3 of the following: ITSM, ITOM, SecOps, or HRSD - preferred - ITIL v4 Foundation - required - Certified Technical Architect (CTA) or Certified Master Architect (CMA) program completion strongly preferred Benefits - Continuous professional development, product training, and career pathing - An inclusive company culture, opportunity to join our Employee Groups - Generous benefits supporting your health, financial security, and work-life balance - Employee stock purchase plan (ESPP)

• Provide technical and architectural guidance on a ServiceNow-based enterprise application that connects physical access control systems with identity, HR, and IT workflows. • Advise on data models, integration patterns, and workflow design for identity lifecycle management, badge/credential provisioning, approval routing, and access governance processes. • Evaluate proposed technical designs against ServiceNow platform best practices, upgrade-safety principles, and scoped-application development standards. • Advise on integration approaches with physical access control systems (PACS) and upstream HR/identity systems, via REST/SOAP and related integration patterns. • Review requirements and technical documentation, identifying gaps, risks, and open questions; participate in design workshops with the product and engineering team. • Provide guidance on compliance, audit, and governance requirements relevant to physical and logical access management (e.g., access certification, audit trails, data retention, regulated environments). • Advise on test strategy and quality practices appropriate for a platform application, including functional, integration, and automated testing approaches. • Stay current on access control industry standards, vendor ecosystems, regulatory considerations, and market trends, and share informed perspective with internal stakeholders.

Role Description itD is seeking a ServiceNow Developer to design, build, and enhance enterprise ServiceNow applications that strengthen security awareness, remediation, reporting, and operational transparency. The ideal candidate will bring deep expertise in ServiceNow application development, JavaScript, and systems integration, with a proven track record of delivering scalable, end-to-end solutions in complex enterprise environments. Location: Fully remote within the United States (Eastern or Central Time Zone preferred). Duration: 24 months Responsibilities - Design, develop, test, and deploy complete enterprise applications using the ServiceNow platform. - Develop custom ServiceNow functionality and user interfaces when out-of-the-box capabilities do not meet business requirements. - Integrate ServiceNow applications with external systems using REST-based APIs and data integrations. - Create and maintain automated test suites while troubleshooting, debugging, and optimizing application performance. - Design scalable application architectures and implement secure, scoped ServiceNow applications that protect application and data boundaries. - Import, transform, and manage data from multiple sources while integrating with database systems. - Leverage AI-powered development tools to accelerate application development, testing, debugging, and overall delivery. Internal Responsibilities - Attend regular internal practice community meetings. - Collaborate with your itD practice team on industry thought leadership. - Complete client case studies and learning material (blogs, media material). - Build out material to contribute to the Digital Transformation practice. - Attend internal itD networking events (in person and virtual). - Work with leadership on career fast-track opportunities. Qualifications - 3–5 years of experience developing applications with ServiceNow and JavaScript. - Experience designing, developing, and implementing complete ServiceNow applications. - Strong experience building complex user interfaces using JavaScript frameworks such as Angular, React, Next.js, or similar. - Demonstrated experience implementing REST-based APIs to and from ServiceNow applications. - Extensive experience with Glide, AJAX, and Jelly scripting. - Experience creating and securing scoped applications within ServiceNow. - Experience integrating ServiceNow with database systems. - Demonstrated proficiency using AI development tools to accelerate ServiceNow development, testing, and debugging. - Experience independently managing the full software development lifecycle, from requirements gathering through implementation. - Native English proficiency with excellent verbal and written communication skills. - Must be based in a U.S.-friendly time zone. Preferred Qualifications and Skills - Advanced knowledge of JavaScript, HTML, and CSS. - Experience with recent ServiceNow platform releases. - Experience with PostgreSQL or other structured database systems. - Experience with AngularJS, Angular, Node.js, and modern JavaScript frameworks. - Knowledge of DevOps practices and version control tools, including Git. - Experience with systems architecture and application design. Education - Bachelor's degree in Computer Science or equivalent work experience required. Benefits - Comprehensive medical benefits. - 401(k) plan. - Paid holidays. - Networking & career learning and development programs. Company Description About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities.

Role Description The Health and Services Operation of Leidos is seeking a Mid-level ServiceNow System Engineer to work either full-time remotely or onsite full-time supporting our client in Bethesda, MD. The System Engineer will develop plans and technical approaches for and implement transitioning multiple organizational processes, including but not limited to: - All aspects of Software Development Lifecycle - Release Management - Operational maintenance and support - Security and Audit support from the current set of tools to the ServiceNow platform. Candidates MUST: - Be a US Citizen or Green Card holder with the ability to obtain and maintain HHS Public Trust clearance - Currently be located in the UNITED STATES for the CURRENT three consecutive years PRIMARY RESPONSIBILITIES: - Plan, design, and pilot transitioning existing solutions supporting SDLC, security, and operational processes from the current toolset to the cloud-based ServiceNow platform. - Establish technical foundation, design, and reference implementations for developing hybrid solutions utilizing cloud-based and on-premises tools and components to meet the organization’s and/or project needs. - Perform hands-on development and coordinate rollout of new and updated solutions, processes, and capabilities across the organization, including preparing documentation and conducting staff training. - Evaluate newly available offerings from vendors to identify, evaluate, pilot, and implement additional capabilities benefiting the organization's needs and goals. Qualifications - Bachelor’s degree, or higher, and a minimum of 5 years of experience in System Engineering, Computer Science, Information Systems, or other related fields. - Minimum 3 years’ experience with ServiceNow setup and administration, including a minimum of 1 year of hands-on experience with ServiceNow SPM and the platform API. - A combination of technical knowledge and soft skills to introduce, design, implement, and support solutions for existing and new processes using the ServiceNow platform for Federal or other public sector organizations. - Deep technical knowledge of ServiceNow SPM application, including proven hands-on experience developing solutions using a combination of the platform's native capabilities and custom development to drive and support complex organizational processes. - Experience implementing hybrid solutions using cloud-based ServiceNow platform and on-premise data stores, tools, and systems using ServiceNow API, choosing strengths and capabilities of each component to deliver solutions in a time- and cost-efficient manner. - Knowledge and understanding of project management and configuration management processes, procedures, and principles for a large software development organization. - Demonstrated ability to operate within a systems engineering or configuration management team supporting 10+ divisions and teams within an organization. Preferred Qualifications - Understanding of fundamental principles, capabilities, and risks of AI-based services and tools, as well as prior experience extending existing solutions or developing new solutions taking advantage of AI capabilities, is a plus. Pay Range Pay Range $87,100.00 - $157,450.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.