Role Description The Health and Services Operation of Leidos is seeking a Mid-level ServiceNow System Engineer to work either full-time remotely or onsite full-time supporting our client in Bethesda, MD. The System Engineer will develop plans and technical approaches for and implement transitioning multiple organizational processes, including but not limited to: - All aspects of Software Development Lifecycle - Release Management - Operational maintenance and support - Security and Audit support from the current set of tools to the ServiceNow platform. Candidates MUST: - Be a US Citizen or Green Card holder with the ability to obtain and maintain HHS Public Trust clearance - Currently be located in the UNITED STATES for the CURRENT three consecutive years PRIMARY RESPONSIBILITIES: - Plan, design, and pilot transitioning existing solutions supporting SDLC, security, and operational processes from the current toolset to the cloud-based ServiceNow platform. - Establish technical foundation, design, and reference implementations for developing hybrid solutions utilizing cloud-based and on-premises tools and components to meet the organization’s and/or project needs. - Perform hands-on development and coordinate rollout of new and updated solutions, processes, and capabilities across the organization, including preparing documentation and conducting staff training. - Evaluate newly available offerings from vendors to identify, evaluate, pilot, and implement additional capabilities benefiting the organization's needs and goals. Qualifications - Bachelor’s degree, or higher, and a minimum of 5 years of experience in System Engineering, Computer Science, Information Systems, or other related fields. - Minimum 3 years’ experience with ServiceNow setup and administration, including a minimum of 1 year of hands-on experience with ServiceNow SPM and the platform API. - A combination of technical knowledge and soft skills to introduce, design, implement, and support solutions for existing and new processes using the ServiceNow platform for Federal or other public sector organizations. - Deep technical knowledge of ServiceNow SPM application, including proven hands-on experience developing solutions using a combination of the platform's native capabilities and custom development to drive and support complex organizational processes. - Experience implementing hybrid solutions using cloud-based ServiceNow platform and on-premise data stores, tools, and systems using ServiceNow API, choosing strengths and capabilities of each component to deliver solutions in a time- and cost-efficient manner. - Knowledge and understanding of project management and configuration management processes, procedures, and principles for a large software development organization. - Demonstrated ability to operate within a systems engineering or configuration management team supporting 10+ divisions and teams within an organization. Preferred Qualifications - Understanding of fundamental principles, capabilities, and risks of AI-based services and tools, as well as prior experience extending existing solutions or developing new solutions taking advantage of AI capabilities, is a plus. Pay Range Pay Range $87,100.00 - $157,450.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

• Design, develop, and support innovative solutions on the ServiceNow platform. • Partner with business stakeholders, analysts, and technical teams to deliver scalable applications. • Recommend solution approaches, alternative designs, and implementation strategies that align with organizational objectives. • Provide technical guidance and mentorship to development team members. • Customize and maintain ServiceNow applications using JavaScript, ServiceNow scripting, and other platform technologies. • Communicate technical concepts and recommendations to both technical and non-technical audiences. • Ensure deliverables are complete, accurate, high-quality, and aligned with stakeholder expectations. • Identify opportunities to improve processes, increase automation, and enhance user experiences.

Role Description SOFTWARE DEVELOPER SENIOR This position will work primarily developing solutions as part of the Development team working in an Agile format. This position will be responsible for taking customer requirements and developing solutions within ServiceNow. This can include any development for ITSM or any custom application related requirements. This person should have a good understanding of: - Agile - ServiceNow ITSM - CMDB - Platform - SAM - HAM - App Engine - SPM - APM This role involves: - Lead/Manage/Support ITSM Development Team - Collaborate with multiple development groups to deploy updates and troubleshoot issues related to the ServiceNow Platform - Drive outcomes and work with development teams to innovate and resolve challenges Qualifications - Education: Technical Training, Certification(s) or Degree - Experience: 3+ years of related experience - Technical skills: JavaScript, and Portal development using HTML/CSS, Angular JS, Jelly/XML - US citizenship required - Role requirements: Agile, ServiceNow ITSM, CMDB, Platform, SAM, HAM, SPM, and APM Requirements - 5+ years of related experience - US Citizenship Required: Yes Benefits - Comprehensive benefits and wellness packages - 401K with company match - Competitive pay and paid time off - Full flex work weeks where possible - Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement, and jury duty leave - Short and long-term disability benefits - Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance

Role Description ServiceNow Developer IV is a technical leader responsible for defining the architecture, strategy, and engineering standards of the ServiceNow platform across the enterprise. This role leads large-scale, complex initiatives, drives platform innovation (including AI and automation), and ensures alignment with business and technology strategy. The ServiceNow Developer IV operates as a trusted advisor to executive leadership while mentoring senior engineers and influencing the overall direction of the platform. - Define and own the technical architecture and engineering strategy for the ServiceNow platform across all modules. - Lead the design and delivery of enterprise-wide, highly complex solutions, ensuring scalability, performance, and maintainability. - Establish and govern platform standards, including development frameworks, data models, integration patterns, and security controls. - Serve as the final technical authority for design decisions, architecture reviews, and complex problem resolution. - Drive platform transformation initiatives, including AI/Agentic AI, automation, and autonomous operations capabilities. - Architect and oversee complex integrations across enterprise systems (event-driven, API-led, middleware-based). - Lead the design and implementation of Agentic AI solutions within ServiceNow (e.g., Now Assist, AI Agents, predictive intelligence), enabling autonomous decisioning, workflow orchestration, and self-healing capabilities across IT and business processes. - Provide deep technical expertise in integrating AI/ML models, external AI platforms, and ServiceNow data to drive intelligent automation, including governance, model performance monitoring, and continuous optimization of AI-driven workflows. - Partner with enterprise architects, SRE, DevOps, and product leadership to align platform capabilities with business outcomes. - Lead platform roadmap planning, ensuring alignment with organizational strategy and future-state architecture. - Drive adoption of CI/CD, DevOps practices, and engineering excellence, including automated testing and deployment pipelines. - Establish observability and performance engineering standards for the platform. - Oversee and guide major upgrades and platform lifecycle management. - Mentor lower level Developers and broader engineering teams; define career progression, standards, and best practices. - Influence and collaborate with executive stakeholders (CIO, VP, Directors) on platform investments and priorities. - Evaluate and introduce new ServiceNow capabilities, products, and emerging technologies. - Ensure compliance with security, governance, and regulatory requirements at an enterprise level. - Perform any other job related duties as requested. Qualifications - Bachelor's degree in Computer Science, Information Technology, or a related field required. - Equivalent years of relevant work experience may be accepted in lieu of required education. - Eight (8) years of experience in ServiceNow development, platform engineering, or enterprise application architecture required. - Proven experience leading enterprise-scale implementations and platform transformations required. Requirements - Expert-level knowledge of ServiceNow platform architecture, ecosystem, and enterprise capabilities. - Deep expertise across multiple modules (ITSM, ITOM, SecOps, HRSD, IRM, App Engine). - Advanced mastery of JavaScript, Glide APIs, Flow Designer, IntegrationHub, and scoped applications. - Extensive mastery of designing enterprise integration architectures (REST, SOAP, event-driven, streaming). - Strong expertise in CMDB, Service Mapping, and data architecture. - Proven ability to design for scale, performance, resiliency, and security. - Ability to drive AI-enabled automation and Agentic AI strategies within enterprise platforms. - Deep understanding of DevOps, CI/CD pipelines, and release engineering. - Strong leadership, influence, and decision-making skills at senior and executive levels. - Ability to operate strategically while guiding hands-on engineering when needed. - Familiarity with enterprise observability platforms (e.g., Dynatrace) and closed-loop automation. - Familiarity with cloud platforms (AWS, Azure, GCP) and infrastructure automation. - Familiarity with implementing autonomous IT operations or AIOps frameworks. - Exposure to enterprise architecture frameworks (e.g., TOGAF). Licensure and Certification - ServiceNow Certified System Administrator (CSA) preferred. - ServiceNow Certified Application Developer (CAD) preferred. - ServiceNow Certified Implementation Specialist (CIS) preferred. - ServiceNow Certified Technical Architect (CTA) preferred. Working Conditions - General office environment; may be required to sit or stand for extended periods of time. - Travel is not typically required. Compensation Range $113,000.00 - $197,700.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.