• Own and grow a portfolio of reseller partnerships, prioritizing partners who show strong growth potential and revenue upside. • Build deep, trust-based relationships with partner reps and sales teams — the kind that make DeleteMe their go-to recommendation. • Roll up your sleeves and actively work deals alongside partners: joint calls, pricing support, deal strategy, and troubleshooting blockers. • Identify and recruit new growth-oriented reseller partners to expand DeleteMe's channel footprint. • Develop and execute joint business plans with key resellers, including enablement, incentives, and co-marketing efforts. • Drive partner engagement and pipeline through regular touchpoints, training, and proactive deal support. • Represent DeleteMe at partner events, summits, and joint customer engagements. • Track partner performance, pipeline contribution, and program ROI; report on what's working and adjust accordingly. • Bonus: experience transacting in Public Sector (SLED/FED) partner environments.

• Build and Maintain Relationships: Establish and strengthen connections with key stakeholders • Customer Success Planning: Develop a deep understanding of each customer’s business priorities • Proactive Account Management: Monitor customer engagement and proactively address any risks • Growth and Expansion: Identify upsell, cross-sell, and renewal opportunities • Voice of the Customer: Serve as the customer’s advocate, capturing their feedback • Reporting and Forecasting: Maintain accurate records of account activity • Team Collaboration: Engage with product, sales, and support teams

Role Description We are seeking a proactive, detail-oriented Client Success & Account Manager to own the client relationship end-to-end — from onboarding through steady-state support. - Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows. - Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support. - Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts. - Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues. - Track account health using internal account management tools, logging open issues, statuses, and follow-ups. - Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly. - Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients. - Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned. - Document account processes and client preferences to maintain continuity across the client lifecycle. - Report on account health metrics, escalating at-risk accounts before they churn. - Deliver clear, professional communication across email, chat, and calls with a consistently high service standard. Qualifications - 3+ years in client account management, customer success, or CX, ideally in e-commerce or logistics (must-have) - Proficiency with Shopify (must-have) - Familiarity with DTC/e-commerce workflows and terminology (must-have) - Experience proactively managing client relationships end-to-end, not just reactive support (must-have) - Exceptional written and spoken English communication skills (must-have) - Comfortable working across internal dashboards and account-tracking tools (must-have) - Experience in logistics, freight, or fulfillment industries preferred - Experience with account-health or CX platforms preferred Requirements - E-commerce Platforms: Shopify (must-have) - Account Management: Internal account management and account-health tools (must-have) - CRM: Sales-owned CRM (for reference/handoff, not day-to-day account use) (nice-to-have) - Communication: Email, chat, and video conferencing tools (must-have) Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Long-term placement with real growth - Continuous upskilling in AI, Operations, and Leadership - Dedicated success coaching and support through Assistantly

• Develop and implement sales strategies to meet and exceed sales targets. • Establish and maintain strong relationships with key customers, distributors, and partners to drive business growth. • Continuous search for new potential accounts as a means for increasing sales in assigned territory (including cold calls to potential customers). • Coordinates sales efforts to ensure effective sales service, customer relations, and administrative needs. • Investigates customer complaints and assures prompt, effective solutions. • Stay updated on market trends, competitor activities, and customers need to identify opportunities for new business. • Provide regular sales forecasts and reports to track performance, adjusting strategies as needed to achieve targets timely via CRM. • Maintain in-depth knowledge of the company's products and effectively communicate their benefits to customers. • Work closely with internal teams, including marketing and product development, to ensure alignment with goals and initiatives. • Remains current in necessary training programs according to the official company training matrix.