DeleteMe

• Ongoing customer engagement for customers close to renewal to ensure a successful renewal process and reduce churn. • Ongoing customer engagement to ensure DeleteMe has an appropriate billing method on file so DeleteMe can auto-renew applicable customers. • Updates to customer subscriptions and invoices to ensure a smooth billing process. • Maintaining Salesforce records to ensure data cleanliness. • Coordination with CSMs and Sales as needed when upsell opportunities become possible. • Coordinates with Finance to ensure invoices and subscriptions are accurate and timely. • Coordinates with CSMs and AEs when contracts/agreements are required. • Provide customer outreach at renewal and assist Account Executives to identify upsell opportunities for SMB customers. • Assist with customer offboarding for SMB clients.

• Own and grow a portfolio of reseller partnerships, prioritizing partners who show strong growth potential and revenue upside. • Build deep, trust-based relationships with partner reps and sales teams — the kind that make DeleteMe their go-to recommendation. • Roll up your sleeves and actively work deals alongside partners: joint calls, pricing support, deal strategy, and troubleshooting blockers. • Identify and recruit new growth-oriented reseller partners to expand DeleteMe's channel footprint. • Develop and execute joint business plans with key resellers, including enablement, incentives, and co-marketing efforts. • Drive partner engagement and pipeline through regular touchpoints, training, and proactive deal support. • Represent DeleteMe at partner events, summits, and joint customer engagements. • Track partner performance, pipeline contribution, and program ROI; report on what's working and adjust accordingly. • Bonus: experience transacting in Public Sector (SLED/FED) partner environments.

• Coordinate DeleteMe's presence at public sector events across the federal, state, and local landscape — including RSAC Public Sector Day, GEOINT, Billington CyberSecurity Summit, NCSL, NASCIO, RGA/DGA, and agency or state-specific briefings. • Partner with subject matter experts to create federal, state, and local-specific content, including case studies, one-pagers, briefing decks, and thought leadership, translating DeleteMe's commercial narrative on personal data risk, social engineering, and insider threat into language that resonates with government security, HR, force protection, and legislative stakeholders at every level of government. • Enable the public sector sales team with battle cards, capture support materials, and talk tracks across federal and state/local (SLED) audiences, and keep that material current as the competitive and regulatory landscape shifts. • Partner with sales teams to contribute marketing content for RFI/RFP responses, capability statements, and past performance materials. • Understand where DeleteMe fits relative to schedules, federal contract vehicles (GSA, SEWP, OTAs), state and local procurement processes, and channel/reseller partners, and ensure marketing reflects that reality. • Track event ROI, content engagement, and pipeline influence across federal, state, and local public sector segments, and report findings back to the broader marketing team.

• Lead Generation: Actively seek and generate qualified leads to maintain a steady sales pipeline and drive revenue. • Discovery and Qualification: Conduct comprehensive discovery sessions to understand client needs and leverage MEDDPICC for accurate forecasting and early disqualification of weak opportunities. • Negotiation: Negotiate pricing, packaging, and contractual terms to achieve mutually beneficial outcomes. • Coordination: Collaborate with internal resources and key external stakeholders to meet customer’s legal, security, and compliance requirements. • Activity Management: Maintain a disciplined approach to sales activities to ensure consistent top-of-the-funnel inputs. • Pipeline Reviews: Conduct formal weekly pipeline reviews using Salesforce as the primary tool for ensuring coverage and accurate forecasting. • Strategic Planning: Participate in regular Deal Reviews and Pre-Call Planning meetings to strategize on new engagements and expansion opportunities. • Cross-Functional Collaboration: Work closely with other departments to ensure smooth transitions from pre-sale to post-sale. • Customer Engagement: Activate existing customers for referrals and expansion by consistently delivering value and maintaining effective communication. • Training and Development: Engage in routine sales training sessions and incorporate new systems and processes into the sales cycle.

• Protect DeleteMe members’ privacy by finding and removing personal information across a wide range of online sources • Investigate and troubleshoot adversarial “problem sites,” applying critical thinking and creative strategies to ensure successful removals from data brokers • Maintain detailed case documentation in Jira and internal systems, ensuring progress is transparent and auditable • Identify and escalate patterns in site behavior, member issues, or internal tooling gaps, providing actionable feedback to Team Leads and Managers • Collaborate cross-functionally with Product, Engineering, and Customer Success to propose and drive operational improvements • Support ad-hoc data removal requests and contribute to refining internal playbooks, SOPs, and tooling enhancements • Continuously evaluate and improve processes, advocating for efficiency and accuracy across the Privacy Advisor workflow

• Architect and maintain robust, modular data models in Snowflake using dbt, following industry-standard modeling methodologies (e.g., Kimball). • Write and tune advanced SQL to ensure optimal query performance, cost-efficiency, and resource management within the Snowflake environment. • Implement and manage automated testing, monitoring, and alerting frameworks to ensure data accuracy, freshness, and lineage. • Partner with business units to define KPIs, capture requirements, and translate business logic into technical data specifications. • Own the full data lifecycle from ingestion to production-grade data marts and strategic BI visualizations and dashboard building. • Apply software engineering best practices to data development, including version control (Git), CI/CD, and detailed technical documentation. • Continuous refactoring of legacy code and data structures to improve maintainability and scalability of the analytics stack.

• Architect and maintain robust, modular data models in Snowflake using dbt, following industry-standard modeling methodologies (e.g., Kimball). • Write and tune advanced SQL to ensure optimal query performance, cost-efficiency, and resource management within the Snowflake environment. • Implement and manage automated testing, monitoring, and alerting frameworks to ensure data accuracy, freshness, and lineage. • Partner with business units to define KPIs, capture requirements, and translate business logic into technical data specifications. • Own the full data lifecycle from ingestion to production-grade data marts and strategic BI visualizations and dashboard building. • Apply software engineering best practices to data development, including version control (Git), CI/CD, and detailed technical documentation. • Continuous refactoring of legacy code and data structures to improve maintainability and scalability of the analytics stack.

• Own lifecycle strategy and execution from onboarding through retention, expansion, and winback across channels like email, in-app, push, and SMS. • Partner closely with Product and Engineering to define and implement user-level triggers, event tracking, and product experiments tied to lifecycle outcomes. • Deeply understand the customer journey to identify friction points, design solutions, and communicate value throughout the member experience. • Improve email deliverability and performance, ensuring campaigns follow best practices, maintain sender reputation, and meet compliance standards. • Develop advanced segmentation and personalization strategies to ensure the right message reaches the right user at the right time. • Design upsell and expansion programs for converting users to annual plans, multi-seat subscriptions, and higher-value tiers. • Run rigorous experimentation and reporting, using A/B testing and lift analysis to optimize conversion, engagement, and retention. • Collaborate with Customer Support and CX to proactively address pain points and reduce ticket volume through smart lifecycle interventions. • Report on lifecycle KPIs and build dashboards to track performance over time.

• Self-generate qualified pipeline to ensure consistent velocity toward monthly quota attainment • Leverage SPIN (or alike) to skillfully conduct comprehensive discovery • Leverage MEDDPICC (or alike) to forecast accurately, identify risk, and disqualify weak opportunities early • Negotiate pricing, packaging, and contractual terms to achieve timely and mutually desirable outcomes • Coordinate internal resources and key external stakeholders to successfully complete customer's legal, security, and compliance requirements • Embrace a disciplined cadence of activity for consistent and measurable top-of-the-funnel inputs • Conduct formal weekly pipeline reviews that ensure correct coverage and accurate forecasting, using Salesforce is the source of truth • Attend regular Deal Desk and Pre-Call Planning meetings to gameplan new logo and expansion engagements • Partner cross-functionally to ensure smooth pre-sale to post-sale transition • Activate existing customers to refer and expansion by consistently delivering value, follow-through, and mindful communication • Engage in routine sales trainings and incorporate new systems and processes into the sales cycle

• Own and grow DeleteMe’s affiliate marketing program — manage strategy, execution, and performance across all affiliate partners. • Scale revenue and ROAS: Develop and execute strategies to 2–3x affiliate channel performance year-over-year. • Recruit and onboard new affiliates: Identify, vet, and activate high-value partners in security, technology, personal finance, and other categories. • Manage existing relationships: Deepen partnerships with top affiliates through co-marketing, custom offers, and dedicated creative support. • Optimize economics: Evaluate commission structures, track efficiency, and ensure channel profitability in line with LTV:CAC goals. • Collaborate cross-functionally: Work with creative, paid media, influencer, and analytics teams to align messaging, assets, and reporting. • Measure and report performance: Maintain accurate attribution tracking, forecast growth, and provide actionable insights to leadership. • Stay ahead of industry trends: Monitor emerging affiliate models (content, comparison, review, YouTube, podcast) and identify new partnership opportunities.