Assistantly

• Execute daily logistics operations playbooks, applying independent judgment on the estimated 10% of cases that fall outside standard procedure. • Source and compare freight brokerage quotes, balancing delivery timelines against cost to secure the best option for each shipment. • Coordinate directly with freight brokers to confirm bookings, track shipments in transit, and resolve delays. • Reconcile inventory upon receipt, verifying quantities and condition against purchase orders and manifests. • Ensure timely warehouse inbounding, coordinating with warehouse teams to prevent processing bottlenecks. • Review commercial invoices for accuracy on cross-border shipments before they move forward. • Apply working knowledge of HS codes to classify shipments correctly and avoid customs delays. • Maintain accurate records in internal operations tools and calculators used for daily decision-making. • Flag discrepancies, delays, or exceptions to the appropriate internal team promptly and clearly. • Support ad hoc logistics projects and process improvements as the business scales. • Maintain strong detail orientation and dependable throughput across all daily operational tasks.

• Run the daily playbooks that keep freight moving on schedule and inventory accurate. • Coordinate with freight brokers to secure quotes balancing time and cost. • Reconcile inventory on receipt, ensuring timely warehouse inbounding. • Review commercial invoices for accuracy on cross-border shipments. • Apply knowledge of HS codes to classify shipments correctly. • Maintain accurate records in internal operations tools. • Support ad hoc logistics projects as the business scales.

• Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows. • Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support. • Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts. • Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues. • Track account health using internal account management tools, logging open issues, statuses, and follow-ups. • Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly. • Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients. • Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned. • Document account processes and client preferences to maintain continuity across the client lifecycle. • Report on account health metrics, escalating at-risk accounts before they churn. • Deliver clear, professional communication across email, chat, and calls with a consistently high service standard.

• Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows. • Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support. • Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts. • Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues. • Track account health using internal account management tools, logging open issues, statuses, and follow-ups. • Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly. • Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients. • Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned. • Document account processes and client preferences to maintain continuity across the client lifecycle. • Report on account health metrics, escalating at-risk accounts before they churn. • Deliver clear, professional communication across email, chat, and calls with a consistently high service standard.

Role Description We are seeking a sharp, detail-obsessed Logistics Operations Manager to run the daily playbooks that keep freight moving on schedule and inventory accurate. - Execute daily logistics operations playbooks, applying independent judgment on the estimated 10% of cases that fall outside standard procedure. - Source and compare freight brokerage quotes, balancing delivery timelines against cost to secure the best option for each shipment. - Coordinate directly with freight brokers to confirm bookings, track shipments in transit, and resolve delays. - Reconcile inventory upon receipt, verifying quantities and condition against purchase orders and manifests. - Ensure timely warehouse inbounding, coordinating with warehouse teams to prevent processing bottlenecks. - Review commercial invoices for accuracy on cross-border shipments before they move forward. - Apply working knowledge of HS codes to classify shipments correctly and avoid customs delays. - Maintain accurate records in internal operations tools and calculators used for daily decision-making. - Flag discrepancies, delays, or exceptions to the appropriate internal team promptly and clearly. - Support ad hoc logistics projects and process improvements as the business scales. - Maintain strong detail orientation and dependable throughput across all daily operational tasks. Qualifications - Background in logistics, freight, or e-commerce operations (must-have) - Working understanding of HS codes and customs classification (must-have) - Familiarity with commercial invoices and cross-border shipping documentation (must-have) - Ability to run daily operational playbooks independently, exercising judgment where needed (must-have) - Strong attention to detail and consistent, dependable daily throughput (must-have) - Comfortable coordinating directly with freight brokers and vendors (must-have) - Experience with inventory reconciliation processes preferred - Experience with internal ops software, calculators, or WMS platforms preferred Requirements - Freight & Logistics: Freight brokerage coordination and quoting (must-have) - Trade Documentation: HS code references and commercial invoice systems (must-have) - Inventory: Warehouse and inventory reconciliation tools (must-have) - Internal Systems: Company operations tools and calculators Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Long-term placement with real growth - Continuous upskilling in AI, Operations, and Leadership - Dedicated success coaching and support through Assistantly

Role Description We are seeking a proactive, detail-oriented Client Success & Account Manager to own the client relationship end-to-end — from onboarding through steady-state support. - Own end-to-end client onboarding, guiding new e-commerce brands through account setup, Shopify integration, and initial fulfillment workflows. - Serve as primary point of contact for a portfolio of client accounts, managing the relationship from onboarding through ongoing steady-state support. - Proactively monitor inventory levels across client accounts, flagging restock risk and nudging clients ahead of potential stockouts. - Manage and troubleshoot Shopify storefronts and integrations on behalf of clients, resolving day-to-day platform issues. - Track account health using internal account management tools, logging open issues, statuses, and follow-ups. - Coordinate with internal ops and warehouse teams to resolve client-facing fulfillment issues quickly and clearly. - Communicate fluently in DTC/e-commerce terminology (SKUs, inventory turns, fulfillment SLAs, restock cadence) when advising clients. - Surface upsell and expansion signals to the sales team; note that CRM usage is sales-owned, not account-management-owned. - Document account processes and client preferences to maintain continuity across the client lifecycle. - Report on account health metrics, escalating at-risk accounts before they churn. - Deliver clear, professional communication across email, chat, and calls with a consistently high service standard. Qualifications - 3+ years in client account management, customer success, or CX, ideally in e-commerce or logistics (must-have) - Proficiency with Shopify (must-have) - Familiarity with DTC/e-commerce workflows and terminology (must-have) - Experience proactively managing client relationships end-to-end, not just reactive support (must-have) - Exceptional written and spoken English communication skills (must-have) - Comfortable working across internal dashboards and account-tracking tools (must-have) - Experience in logistics, freight, or fulfillment industries preferred - Experience with account-health or CX platforms preferred Requirements - E-commerce Platforms: Shopify (must-have) - Account Management: Internal account management and account-health tools (must-have) - CRM: Sales-owned CRM (for reference/handoff, not day-to-day account use) (nice-to-have) - Communication: Email, chat, and video conferencing tools (must-have) Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Long-term placement with real growth - Continuous upskilling in AI, Operations, and Leadership - Dedicated success coaching and support through Assistantly

• Own CRM and automation infrastructure, email marketing execution, and process documentation • Build, manage, and troubleshoot GoHighLevel automations, pipelines, and workflows end-to-end • Clean, segment, and maintain CRM data to ensure accurate lead tracking, tagging, and reporting • Build and launch email marketing campaigns from list segmentation and copy through automation sequencing and post-send performance reporting • Document workflows and standard operating procedures so systems are repeatable and transferable across the team • Monitor automation performance (open rates, pipeline movement, funnel drop-off) and proactively flag and fix breakdowns • Maintain organized project tracking via Monday.com, working to weekly agendas and delivering structured updates without requiring follow-up • Support LinkedIn presence with scheduling and light engagement to grow reach among architects, designers, contractors, and hospitality professionals • Assist in producing sales collateral (brochures, DFY sales guides, avatar-specific scripts) using Canva, maintaining brand consistency • Leverage AI tools to speed up content and copy production where needed

• Build, manage, and troubleshoot GoHighLevel automations, pipelines, and workflows end-to-end. • Clean, segment, and maintain CRM data to ensure accurate lead tracking, tagging, and reporting. • Build and launch email marketing campaigns from list segmentation and copy through automation sequencing and post-send performance reporting. • Document workflows and standard operating procedures so systems are repeatable and transferable across the team. • Monitor automation performance (open rates, pipeline movement, funnel drop-off) and proactively flag and fix breakdowns. • Maintain organized project tracking via Monday.com, working to weekly agendas and delivering structured updates without requiring follow-up. • Support LinkedIn presence with scheduling and light engagement to grow reach among architects, designers, contractors, and hospitality professionals. • Assist in producing sales collateral (brochures, DFY sales guides, avatar-specific scripts) using Canva, maintaining brand consistency. • Leverage AI tools to speed up content and copy production where needed.

• Prepare complete affirmative and defensive Form I-589 asylum applications, client declarations, and full supporting filing packets including exhibits, certified translations, country conditions documentation, and corroborating evidence. • Draft, prepare, and file Immigration Court pleadings and procedural motions including Motions to Continue, Change Venue, Substitute Counsel, Accept Late Filings, fee waiver requests, change of address forms, and other EOIR filings. • Prepare benefit applications including Employment Authorization, Cancellation of Removal, Adjustment of Status, Temporary Protected Status (TPS), family-based immigration benefits related to removal proceedings, and other applications as assigned. • Assemble complete hearing packets, exhibit binders, and submission packages for Immigration Court and USCIS, ensuring full compliance with EOIR Practice Manual and USCIS filing requirements. • Calendar and track all critical deadlines including hearing dates, biometrics appointments, filing deadlines, and attorney task items to ensure nothing falls through the cracks. • Maintain accurate case notes and client files within the firm's case management system, and communicate professionally with clients in both English and Spanish regarding document collection, case updates, and hearing preparation. • Coordinate certified translations, review and organize client-submitted evidence, and work closely with attorneys to ensure all filings are complete, accurate, and submitted on time.

Role Description We are seeking a highly proactive, detail-oriented Immigration Legal Assistant to support attorneys across a demanding and fast-moving caseload. This role involves: - Preparing complex asylum applications and court filings - Managing case deadlines and documentation - Coordinating with clients bilingually - Ensuring every submission meets EOIR and USCIS compliance standards If you excel at navigating immigration court procedures, have hands-on experience with Form I-589 and removal proceedings, and can operate independently in a high-stakes legal environment with minimal ramp-up time, this role is perfect for you. Qualifications - 3+ years of experience as an immigration legal assistant or paralegal with direct exposure to asylum cases and immigration court filings (must-have) - Demonstrated hands-on experience preparing Form I-589 (affirmative and defensive) and Immigration Court pleadings and motions (must-have) - Solid knowledge of EOIR Practice Manual requirements and USCIS filing procedures - Professional bilingual fluency in English and Spanish, written and verbal (must-have) - Ability to work independently with minimal supervision and no significant onboarding period - Experience with removal proceedings and relief applications (Cancellation of Removal, TPS, Adjustment of Status) - Strong organizational skills with the ability to manage multiple cases and competing deadlines simultaneously - Experience coordinating certified translations and managing evidentiary documentation - Familiarity with immigration case management software preferred - LATAM-based candidates with U.S. immigration law experience are strongly encouraged to apply Requirements - Case Management: Immigration-specific case management software such as MyCase, Clio, or similar (must-have) - Document Preparation: Microsoft Word, Excel, Adobe Acrobat - Court & Filing Systems: EOIR Electronic Filing System, USCIS online portals - Communication: Gmail or Outlook, WhatsApp or similar for client coordination - File Management: Google Drive or OneDrive for document organization and sharing - Translation Coordination: Familiarity with certified translation workflows Benefits - Competitive salary - Paid US holidays - Paid wellness days - Health & wellness allowance - Monthly profit sharing - Long-term placement with real growth - Continuous upskilling in AI, Operations, and Leadership - Dedicated success coaching and support through Assistantly