Role Description The Sr. Specialist, Sales Force Effectiveness is a hands-on, execution-focused role responsible for improving customer engagement and facilitating field execution. In this role, you will: - Translate customer insights into targeted territory actions and call plans. - Champion adoption of field productivity tools and resources. - Maintain KPIs and scorecards. - Collaborate closely with the Associate Director, Chronic Care Sales Force Effectiveness, as well as Sales, Marketing, Operations, and Digital Human Health. - Design and execute sales force effectiveness initiatives that drive measurable actions and outcomes. Key responsibilities include: - Territory & Call Planning: - Collaborate with Sales leadership to operationalize call plans and target guidance for field teams. - Work with Sales leadership to implement recommended changes and monitor impact. - Analyze field call activity and coverage metrics to identify gaps in HCP reach, call frequency, or call quality. - Recommend tactical adjustments based on activity and capacity analysis. - Performance Measurement & Insights: - Maintain and publish field KPIs, dashboards, and scorecards; analyze trends and produce actionable recommendations for field leaders. - Conduct root-cause analyses on underperforming territories or segments and recommend targeted interventions. - Field Productivity Resources and Tools Adoption: - Drive adoption activities, including training, onboarding, and user support. - Capture field feedback and translate into enhancement requests or requirements for IT/digital/operation partners. - Pilot & Program Execution: - Design, run, and measure focused field effectiveness initiatives to test hypotheses and scale proven approaches. - Manage project plans, timelines, and deliverables for assigned field effectiveness initiatives. - Cross Functional Coordination: - Partner with Sales, Marketing, Analytics, Operations, and Finance to align priorities, ensure compliance, and operationalize programs. - Act as the operational liaison between field teams and headquarter functions to accelerate issue resolution and deployment. - Field Enablement: - Coach sales leadership and field representatives on tools, processes, and best practices; set objectives and conduct performance reviews. - Compliance & Documentation: - Maintain a high level of compliance knowledge to ensure all field programs and materials comply with field policy letters, relevant regulations, company policies, and promotional codes. - Maintain documentation for governance and audit readiness. If you are a proactive, detail-oriented professional who enjoys turning customer insight into practical field actions and working closely with cross-functional partners to drive measurable improvements, we’d like to hear from you. Qualifications - High school diploma with 4+ years of relevant professional experience (e.g., sales, marketing, military, healthcare/scientific fields such as pharmaceutical, biotech, or medical devices). - 2+ years of experience in pharmaceutical sales, marketing, commercial operations, or a related field, either in the field or at headquarters. - Strong analytical and problem-solving skills, with the ability to analyze, translate data and customer insights into actionable recommendations. - Strong business acumen with a consultative, strategic approach to decision-making. - Demonstrated ability to collaborate across functions and execute cross-functional initiatives. - Effective communication, organization, project management, and stakeholder influence skills. - Proficiency in Microsoft Excel and data analysis tools, with the ability to maintain KPIs and produce actionable reports. - Practical field experience and a customer-first mindset, including territory and call planning and CRM/tool usage such as Veeva. - Ability to work within compliance and governance standards. - Ability to travel approximately 10% for national sales and headquarters meetings. Requirements - Chronic Care field sales or key account management experience. - Experience supporting product launches, field execution initiatives, or multi-market program rollouts. - Familiarity with sales force effectiveness, targeting, segmentation, and incentive/compensation programs. - Exposure to advanced analytics and AI-enabled solutions to identify performance opportunities and support data-driven decision-making. - Hands-on analytics experience, including advanced Excel skills. - Experience managing vendors or influencing budget decisions. - Knowledge of omnichannel and digital engagement models. - Experience with training, change management, and field capability-building initiatives. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.