Merck

Role Description CANDIDATE MUST RESIDE IN ONE OF THE FOLLOWING LOCATIONS AND BE FLUENT IN SPANISH: South Florida - Ft. Lauderdale, Miami, Boca Raton, Key Largo. The role is accountable for performance and compliance for assigned protocols and sites in a country. Under the oversight of the CRA-Manager, the person ensures compliance of study conduct with ICH/GCP and country regulations, our company policies and procedures, quality standards, and adverse event reporting requirements internally and externally. Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and systems. Responsibilities include, but are not limited to: - Develops strong site relationships and ensures continuity of site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Gains an in-depth understanding of the study protocol and related procedures. - Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready. - Participates & provides inputs on site selection and validation activities. - Performs remote and on-site monitoring & oversight activities using various tools to ensure: - Data generated at site are complete, accurate and unbiased. - Subjects’ right, safety and well-being are protected. - Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner. - Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM, TA Head and CRD as needed. - Works in partnership with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. - Contributes to CRA team knowledge by acting as process Subject Matter Expert (SME), buddy/mentor and sharing best practices as appropriate/required. - Supports and/or leads audit/inspection activities as needed. - Performs co-monitoring visits where appropriate. - Following the country strategy defined by CRD and/or CRA-Manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities. Extent of Travel: - Ability to travel domestically and internationally approximately 65%-75% of working time. - Expected travelling 2-3 days/week. - Current driver’s license required. Qualifications - Fluent in Spanish and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines. - Hands-on knowledge of Good Documentation Practices. - Proven Skills in Site Management including management of site performance and patient recruitment. - Demonstrated high level of monitoring skill with independent professional judgment. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyze data/metrics and act appropriately. - Capable of managing complex issues, works in a solution-oriented manner. - Performs root cause analysis and implements preventative and corrective action. Requirements - Effective time management, organizational and interpersonal skills, conflict management, problem solving skills. - Demonstrated high level of monitoring skill with independent professional judgement. - Able to work highly independently across multiple protocols, sites and therapy areas. - High sense of accountability / urgency. Ability to set priorities and handle multiple tasks simultaneously in a changing environment. - Works effectively in a matrix multicultural environment. Ability to establish and maintain culturally sensitive working relationships. - Demonstrates commitment to Customer focus. - Works with high quality and compliance mind-set. - Positive mindset, growth mindset, capable of working independently and being self-driven. - Demonstrates and projects professional demeanor and communication consistent with organizational policies and practices. Experience and Educational Requirements - Associate's degree, certificate or equivalent in a scientific / healthcare discipline together with at least 5 years of relevant experience in the healthcare field, including at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. - Or Bachelor's degree (or above) together with at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. Required Skills - Adaptability - Adverse Event Reporting System - Clinical Research Methods - Clinical Site Management - Clinical Study Management - Clinical Trial Planning - Clinical Trials - Clinical Trials Monitoring - Data Analysis - Data Reporting - Early Clinical Development - Good Clinical Data Management Practice (GCDMP) - Pharmacovigilance - Preventive Action - Protocol Adherence - Regulatory Affairs Compliance - Regulatory Compliance - Site Management Preferred Skills - Current Employees apply HERE - Current Contingent Workers apply HERE Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The role is accountable for performance and compliance for assigned protocols and sites in a country. Under the oversight of the CRA-Manager, the person ensures compliance of study conduct with ICH/GCP and country regulations, our company's policies and procedures, quality standards, and adverse event reporting requirements internally and externally. Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and Systems. - Develops strong site relationships and ensures continuity of site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Gains an in-depth understanding of the study protocol and related procedures. - Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready. - Participates & provides inputs on site selection and validation activities. - Performs remote and on-site monitoring & oversight activities using various tools to ensure: - Data generated at site are complete, accurate and unbiased. - Subjects’ right, safety and well-being are protected. - Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner. - Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM, TA Head and CRD as needed. - Works in partnership with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. - Contributes to CRA team knowledge by acting as process Subject Matter Expert (SME), buddy/mentor and sharing best practices as appropriate/required. - Supports and/or leads audit/inspection activities as needed. - Performs co-monitoring visits where appropriate. - Following the country strategy defined by CRD and/or CRA-Manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities. Qualifications - Associate's degree, certificate or equivalent in a scientific / healthcare discipline together with at least 5 years of relevant experience in the healthcare field, including at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. - Or Bachelor’s degree (or above) together with at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. Requirements - Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines. - Hands on knowledge of Good Documentation Practices. - Proven Skills in Site Management including management of site performance and patient recruitment. - Demonstrated high level of monitoring skill with independent professional judgment. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyze data/metrics and act appropriately. - Capable of managing complex issues, works in a solution-oriented manner. - Performs root cause analysis and implements preventative and corrective action. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The role is accountable for performance and compliance for assigned protocols and sites in a country. Under the oversight of the CRA-Manager, the person ensures compliance of study conduct with ICH/GCP and country regulations, our Company's policies and procedures, quality standards, and adverse event reporting requirements internally and externally. Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and systems. - Develops strong site relationships and ensures continuity of site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Gains an in-depth understanding of the study protocol and related procedures. - Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready. - Participates & provides inputs on site selection and validation activities. - Performs remote and on-site monitoring & oversight activities using various tools to ensure: - Data generated at site are complete, accurate and unbiased. - Subjects’ rights, safety and well-being are protected. - Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner. - Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM, TA Head and CRD as needed. - Works in partnership with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. - Contributes to CRA team knowledge by acting as process Subject Matter Expert (SME), buddy/mentor and sharing best practices as appropriate/required. - Supports and/or leads audit/inspection activities as needed. - Performs co-monitoring visits where appropriate. - Following the country strategy defined by CRD and/or CRA-Manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities. Qualifications - Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines. - Hands-on knowledge of Good Documentation Practices. - Proven Skills in Site Management including management of site performance and patient recruitment. - Demonstrated high level of monitoring skill with independent professional judgment. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyze data/metrics and act appropriately. - Capable of managing complex issues, works in a solution-oriented manner. - Performs root cause analysis and implements preventative and corrective action. Requirements - Effective time management, organizational and interpersonal skills, conflict management, problem-solving skills. - Able to work highly independently across multiple protocols, sites and therapy areas. - High sense of accountability / urgency. Ability to set priorities and handle multiple tasks simultaneously in a changing environment. - Works effectively in a matrix multicultural environment. Ability to establish and maintain culturally sensitive working relationships. - Demonstrates commitment to Customer focus. - Works with high quality and compliance mind-set. - Positive mindset, growth mindset, capable of working independently and being self-driven. - Demonstrates and projects professional demeanor and communication consistent with organizational policies and practices. Experience and Educational Requirements - Associate's degree, certificate or equivalent in a scientific / healthcare discipline together with at least 5 years of relevant experience in the healthcare field, including at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. - Or Bachelor’s degree (or above) together with at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The role is accountable for performance and compliance for assigned protocols and sites in a country. Under the oversight of the CRA-Manager, the person ensures compliance of study conduct with ICH/GCP and country regulations, our Company's policies and procedures, quality standards and adverse event reporting requirements internally and externally. Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and Systems. - Develops strong site relationships and ensures continuity of site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Gains an in-depth understanding of the study protocol and related procedures. - Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready. - Participates & provides inputs on site selection and validation activities. - Performs remote and on-site monitoring & oversight activities using various tools to ensure: - Data generated at site are complete, accurate and unbiased. - Subjects’ right, safety and well-being are protected. - Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner. - Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM, TA Head and CRD as needed. - Works in partnership with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. - Contributes to CRA team knowledge by acting as process Subject Matter Expert (SME), buddy/mentor and sharing best practices as appropriate/required. - Supports and/or leads audit/inspection activities as needed. - Performs co-monitoring visits where appropriate. - Following the country strategy defined by CRD and/or CRA-Manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities. Qualifications - Associate's degree, certificate or equivalent in a scientific / healthcare discipline together with at least 5 years of relevant experience in the healthcare field, including at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. - Or Bachelor's degree (or above) together with at least 2 years of direct site management (monitoring) experience in a bio / pharma / CRO. Requirements - Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Good understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Good understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines. - Hands on knowledge of Good Documentation Practices. - Proven Skills in Site Management including management of site performance and patient recruitment. - Demonstrated high level of monitoring skill with independent professional judgment. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyze data/metrics and act appropriately. - Capable of managing complex issues, works in a solution-oriented manner. - Performs root cause analysis and implements preventative and corrective action. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days. - Annual bonus and long-term incentive eligibility, if applicable.

Role Description CANDIDATE MUST RESIDE IN ONE OF THE FOLLOWING LOCATIONS: Texas, Illinois, Indiana, Ohio, Tennessee. Ophthalmology experience required. The role is accountable for performance and compliance for assigned protocols and sites in a country. Under the oversight of the CRA-Manager or CRD, the person ensures compliance of study conduct with ICH/GCP and country regulations, our company's policies and procedures, quality standards and adverse event reporting requirements internally and externally. Acts as primary site contact and site manager throughout all phases of a clinical research study, taking overall responsibility of allocated sites. Actively develops and expands the territory for clinical research, finding and developing new sites. Participates in internal meetings and workstreams as SME for monitoring processes and systems. Responsibilities include, but are not limited to: - Develops strong site relationships and ensures continuity of site relationships through all phases of the trial. - Performs clinical study site management/monitoring activities in compliance with ICH-GCP, Sponsor SOPs, Local Laws & Regulations, Protocol, Site Monitoring Plan and associated documents. - Gains an in-depth understanding of the study protocol and related procedures. - Coordinates & manages various tasks in collaboration with other sponsor roles to achieve Site Ready. - Participates & provides inputs on site selection and validation activities. - Performs remote and on-site monitoring & oversight activities using various tools to ensure: Data generated at site are complete, accurate and unbiased and subjects’ right, safety and well-being are protected. - Conducts site visits including but not limited to validation visits, initiation visits, monitoring visits, close-out visits and records clear, comprehensive and accurate visit & non-visit contact reports appropriately in a timely manner. - Collects, reviews, and monitors required regulatory documentation for study start-up, study maintenance and study close-out. - Communicates with Investigators and site staff on issues related to protocol conduct, recruitment, retention, protocol deviations, regulatory documentation, site audits/inspections and overall site performance. - Identifies, assesses and resolves site performance, quality or compliance problems and escalates per defined CRA Escalation Pathway as appropriate in collaboration with CRA-Manager, CRM, TA Head and CRD as needed. - Works in partnership internally with GCTO country operations, finance, regulatory affairs, pharmacovigilance, legal and regional operations, HQ functional areas and externally with vendors and IRB/IECs and Regulatory Authorities in support of assigned sites. - Manages and maintains information and documentation in CTMS, eTMF and various other systems as appropriate and per timelines. - Contributes strongly to CRA team knowledge by acting as process Subject Matter Expert (SME), sharing best practices, making recommendations for continuous improvement and providing training as appropriate/required. - Supports and/or leads audit/inspection activities as needed. - Following the country strategy defined by CRD and CRA-Manager, contributes to the identification of new potential sites and works closely with them to develop strong clinical research capabilities. - Mentors / buddies junior CRAs on process/study requirements and performs co-monitoring visits where appropriate. - Could perform Quality control visits if delegated by other roles and trained appropriately. Extent of Travel: - Ability to travel domestically and internationally approximately 65%-75% of working time. - Expected travelling 2-3 days/week. - Current driver’s license required. Qualifications - Fluent in Local Languages and English (verbal and written) and excellent communication skills, including the ability to understand and present technical information effectively. - Excellent understanding and working knowledge of clinical research, phases of clinical trials, current GCP/ICH & country clinical research law & guidelines. - Excellent understanding of Global, Country/Regional Clinical Research Guidelines and ability to work within these guidelines. - Demonstrated ability to mentor/lead. - Hands on knowledge of Good Documentation Practices. - Proven Skills in Site Management including independent management of site performance and patient recruitment. - Demonstrated high level of monitoring skill with independent professional judgment. - Good IT skills (Use of MS office, use of various clinical IT applications on computer, tablet and mobile devices) and ability to adapt to new IT applications on various devices. - Ability to understand and analyze data/metrics and act appropriately, also in a virtual environment. - Experience with conducting site motivational visit designed to boost site enrollment. - Capable of managing complex issues, works in a solution-oriented manner. - Performs root cause analysis and implements preventative and corrective action. - Capable of mentoring junior CRAs on process/study requirements and is able to perform co-monitoring visits where appropriate. Requirements - Associate’s degree, certificate or equivalent in a scientific / healthcare discipline together with at least 7 years of relevant experience in the healthcare field, including at least 4 years of direct site management (monitoring) experience in bio / pharma / CRO. - 5 years Ophthalmology experience required. Retina experience preferred. - Or Bachelor’s degree (or above) with at least 4 years of direct site management (monitoring) experience in a bio / pharma / CRO. - 5 years Ophthalmology experience required. Retina experience preferred. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The Oncology Sales Specialist is a key member of our customer-facing organization and is responsible for partnering with customers to address identified needs, educating key stakeholders about our leading immunotherapy compound, and communicating our vision to the larger Oncology community. This is a field-based sales position that will cover the Cincinnati, Ohio territory, including Dayton, Ohio. The selected candidate must reside within the territory. Overnight travel may be required about 25% of the time. - Demonstrate in-depth knowledge of how to create a compelling and logical rationale for the value of products and how to contrast, compare, and position our company brand(s) versus competition. - Act as primary point of contact for customers; meet with key customers/personnel to understand practice structure, business model, and key influencers. - Possess knowledge of cancer staging and possible treatment options and dosing schedules associated with different tumors/diseases. - Analyze and identify trends in a complex buying environment, including multiple channels of drug distribution. - Understand complex account interdependencies to develop both short- and long-term account plans. - Influence beyond specific geography or product area; ask strategic, insightful questions to obtain information on customer needs. - Collaborate and communicate effectively with extended customer team to ensure a consistent customer experience. Qualifications - Bachelor’s degree with 6-8 years Sales experience OR a minimum of high school diploma with at least 10 years of equivalent experience. - Equivalent experience can include professional sales experience, work experience in the healthcare/scientific field, professional marketing experience, or military experience. - 2+ years of oncology field sales experience. - Valid driver’s license and ability to drive a motor vehicle. Requirements - Documented history of strong performance in a sales/marketing or oncology clinical role. - Clinical oncology experience across multiple solid tumors (Women's cancer - Breast, Ovarian, and Cervical). - Candidates with 0 - 2 years of oncology field sales experience will be hired at the S2 Oncology Sales Representative level. - Candidates with 2+ years of oncology field sales experience will be hired at the S3 Oncology Sales Specialist level. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits for employee and family. - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description The Customer Service Management (CSM) team has responsibility to drive, manage and implement remote two-way customer service engagements. The CSM team manages customer, consumer and employee service interactions in the company's National Service Center, Field Service Center, Promotional Contact Center and company's Switchboard. These interactions occur across communication channels such as digital, social, chat, phone and mail for all our company's products/vaccines and company information requests. The CSM team also serves as the designated point of contact for the intake of adverse events, and product quality complaints for the U.S. market. The Medical Team Member is a customer-facing role which has primary responsibility for managing unsolicited inquiries from Healthcare Providers who reach out to the company's National Service Center. This role will also answer select Consumer and Employee inquiries as needed. While current volumes are predominately from phone, these are multi-channel contact centers and volumes from other channels are expected to increase (i.e., chat, text, email). The expected working hours for this role are 11:00 AM to 7:00 PM EST. Primary Activities: - Resolve customer questions and concerns effectively and efficiently through active listening. - Respond to inquiries using knowledge base documents, Prescribing Information/Medication Guide documents, and company databases. - Provide off-label scientific/medical information to Healthcare Professionals in response to unsolicited inquiries. - Document interactions, recording details of inquiries, complaints, comments and actions taken, to include intake of Adverse Events and Product Quality Complaints. - Ensure the delivery of the desired customer experience for all customer/employee engagements. - Manage development and execution of both internal and external stakeholders’ multi-channel communications, workflow processes, and operating procedures to ensure effective and efficient contact center operations. - Implement new strategies, share status of operations and key performance metrics, and manage escalated issues. - Manage escalated customer requests to resolution and continually enhance the customer experience to achieve operational excellence. Qualifications - Bachelor’s degree (BA/BS). - Healthcare Professional Degree (e.g. RN/BSN) or equivalent healthcare experience. - Healthcare experience or experience as a pharmaceutical Field Sales Representative. - Ability to work the required hours for this role: 11:00 AM - 7:00 PM EST. - Scientific Acumen. - Exceptional Customer Service skills & experience. - Strong communication; written & verbal. - Ability to summarize clinical trial/scientific information. - Customer-centric focus. - Attention to detail. - Good typing/computer skills. - Ability to understand scientific information contained in Prescribing Information for products. - Must pass certification upon the completion of training to demonstrate proficiency in role. - Meet all compliance, quality and productivity metrics. Requirements - Adaptability. - Business Process Management (BPM). - Change Management. - Clinical Trials. - Communication Methods. - Communication Strategy Development. - Contact Center Operations. - Customer Centric Focus. - Customer Experience Management. - Customer Management. - Customer Relationship Management (CRM). - Customer Satisfaction. - Customer Service Management. - Detail-Oriented. - Digital Communications. - Digital Marketing. - Direct Marketing. - Market Development. - Market Research. - Operational Excellence. - Pharmaceutical Sales. - Product Management. - Project Management. - Quantitative Analytics. Benefits - Medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description As a Cardiovascular Disease Senior Specialist, you will drive meaningful patient impact by leveraging our scientific expertise and serving as the primary contact for customers within your assigned territory. As a key member of the local Customer Team, you will collaborate closely with Account Executives, Integrated Delivery Systems leaders, and other field colleagues to deliver seamless, patient-focused solutions. This is a field-based sales role responsible for covering a specific territory. Travel (%) depends on the needs of the territory and where the selected candidate resides, and overnight travel may be required about 25% of the time to support client meetings and ensure comprehensive territory coverage. We are hiring multiple Cardiovascular Disease Senior Specialists to support an assigned territory within the following regions across the United States: - Northeast - Southeast - Central - West In this role, you will develop and manage relationships with various specialty health care customers including: - Cardiologists - Other approved specialty physicians - Physician assistants - Nurse practitioners - Nurses - Pharmacists - Office managers You will regularly engage with various health care settings such as: - Physicians’ offices - Integrated delivery systems - Pharmacies - Hospital clinics Qualifications - This position's band level will be evaluated based on candidate's qualifications. Requirements - Bachelor’s degree (BA/BS), or High school diploma or equivalent with 3+ years Sales experience or a minimum of high school diploma with at least 6 years of relevant work experience which may include professional sales, marketing, military service, or roles within healthcare or scientific fields such as pharmaceuticals, biotechnology, or medical devices. - Able to analyze complex data and leverage insights to develop strategic sales plans. - Comfortable using digital tools and platforms to engage with healthcare professionals. - Flexible and adaptable to changing market conditions and customer expectations. - Proven track record of success in both educational and professional environments, demonstrating strong interpersonal, analytical, and communication skills. - Works well both independently, with excellent organizational and time management skills, and collaboratively within team-oriented settings. - Valid driver’s license. - Demonstrate strong ability at building and maintaining customer relationships by understanding and addressing their needs effectively. - Reside in the territory or within 25 miles of the workload center for designated metro territories, or within 75 miles for non‑metro territories; if outside these distances, candidates must be willing to relocate at their own expense. Benefits - Comprehensive package of benefits including medical, dental, vision healthcare and other insurance benefits (for employee and family). - Retirement benefits, including 401(k). - Paid holidays, vacation, and compassionate and sick days.

Role Description Our Vaccines team is committed to reducing the burden of preventable diseases in Canada. Through collaboration with internal and external stakeholders, we strive to increase disease and immunization awareness in the community. We are a high-performing team committed to empowering health professionals and patients to act towards preventable diseases. A Key Account Manager is a trusted advisor and primary point of contact for key customer accounts. The Key Account Manager is responsible for partnering with key accounts (such as public health, pharmacies, group medical practices, health care provider associations, etc.) to drive vaccine uptake across the patient journey in alignment with our Company’s strategic objectives and areas of mutual interest to the customer. The Key Account Manager reports to our Vaccines Regional Business Manager in Western Canada and works closely with colleagues from other functions: Marketing, Access, Policy, Legal & Compliance, and more. Key Responsibilities: - Build strong partnership and long-term engagement with key accounts and public health units, through the co-creation of business solutions that are win-win for our Company and the customers. - Identify unmet and/or evolving customer needs through in-depth market and customer understanding, as well as strong account planning. - Develop, implement, and execute strategic business plans in collaboration with the key account, considering short and long-term business opportunities. - Monitor customer account plans through clear measures of success, and track projects based on metrics and Key Performance Indicators to deliver on our Company and the key account’s goals. - Collaborate and partner with cross-functional teams to maximize opportunities within key accounts, while ensuring alignment with business strategies. - Identify new and innovative solutions to address customer needs and challenges as well as creative ways to deliver value to customers. - Leverage data analytics and business insights to identify new opportunities and drive business growth. - Incorporate learnings to reshape the key account’s strategy and customer’s plans. Qualifications - Bachelor's degree in Business or equivalent. - Previous experience in key account management/sales/supplier management. - Knowledge and prior experience in the life-sciences and public health is considered an asset. Requirements - Self-starter that thrives in a fast-paced and ever-changing environment. - Strong customer relationship building skills. - Excellent strategic and analytical thinking skills. - Passion for success. - Team player with a keen ability to collaborate with multiple stakeholders. - Demonstrated leadership and entrepreneurial spirit. - Strong business and financial acumen. - Demonstrated critical thinking and problem-solving ability. - Demonstrated ability to navigate in complex and ambiguous situations. - Proven capacity to influence and drive change. - Solution-oriented and persistent in developing long-lasting partnerships. - Strong written and verbal communication. - Language requirement: English. Benefits - The anticipated base salary range for this position is $110,800 - $160,800 CAD. - Eligibility to our discretionary short-term-incentive plan which fosters a pay-for-performance culture. - Contemporary rewards and benefit programs that go beyond traditional medical plans and retirement programs. - Support for employee well-being, development, and long-term success.

Role Description The Associate Director of Key Accounts is a leadership role responsible for managing and developing relationships with a company's most important clients, driving revenue growth, and ensuring customer satisfaction. They develop strategic account plans, identify new business opportunities, and collaborate with internal teams across Canada and internationally to deliver exceptional service. Ultimately, they act as the primary point of contact for key accounts, overseeing all aspects of the client relationship and ensuring alignment with the company's strategic goals. - Relationship Management: Building and maintaining strong, long-term relationships with key clients, including C-suite executives. - Strategic Planning: Developing and executing strategic account plans to meet revenue targets and achieve client objectives. - Business Development: Identifying and pursuing new business opportunities within existing accounts, including upselling and cross-selling. - Collaboration: Working closely with internal teams (sales, marketing, operations, etc.) to ensure client needs are met and solutions are delivered effectively. - Performance Management: Monitoring account performance, tracking key metrics, and providing regular reports. - Contract Negotiation: Negotiating contracts and agreements with key accounts, writing pricing proposals and ensuring profitability and mutual benefit. - Issue Resolution: Addressing client concerns and resolving any issues that may arise, ensuring client satisfaction and retention. - Industry Knowledge: Staying current on industry trends, competitor activities, and market conditions to identify potential risks and opportunities. - Mentorship: In some cases, mentoring and coaching other members of the account management team. Qualifications - Bachelor’s degree in animal science, Business or related discipline. - Minimum of five (5) years Sales and/or Marketing or related experience. - At least two (2) years of experience leading initiatives or projects, with demonstrated accomplishments in influencing outcomes without direct authority. - Proficiency in Microsoft Office including Word, Excel, PowerPoint. - Fluency in French is required (for candidates based in Quebec only). - Must have a valid driver’s license. - Must be available for overnight travel (25%). Requirements - Strong Sales and Negotiation Skills: Essential for building relationships, closing deals, and managing contracts. - Strategic Thinking: Ability to develop and execute long-term account strategies. - Communication and Interpersonal Skills: Crucial for building rapport with clients and collaborating with internal teams. - Leadership and Teamwork: Ability to lead and motivate teams, both within the account management function and cross-functionally. - Problem-Solving and Analytical Skills: Essential for identifying and resolving client issues and making data-driven decisions. - Industry Knowledge: Understanding of the specific industry and market dynamics is required. Benefits - We may use artificial intelligence and automated tools to support our recruitment process. - All hiring decisions are made by our hiring managers. - We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. - We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. - We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace. - We encourage applications from all qualified candidates. - We are committed to providing reasonable accommodation throughout the recruitment process.