Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.
Senior Engineer - Service Desk N 4B
Location
United States
Posted
23 hours ago
Salary
$20 - $25 / hour
Seniority
Senior
Job Description
Senior Engineer - Service Desk N 4B
BrightClaim
Role Description Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations requiring quick responses to return aircraft to revenue service, help resolve issues with parts and tooling support, and help customers interpret aircraft and engine manuals. Responsibilities - 24/7/365 Operation providing technical, logistics, and diagnostics support to internal and external customers. - Provides aircraft on ground (AOG) coverage. - Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures. - Resolve tooling and support equipment questions and troubleshoot engine systems. - Process customer requests for assignment to applicable subject matter experts. - Provide AOG parts availability and quotations. - Coordinate with Distribution Center for AOG parts orders. - Monitor phone lines and direct customer inquiries to the appropriate teams/departments. Qualifications - Strong written and verbal communication skills. - Ability to work independently. - Excellent PC skills, experience using MS Office, MS Outlook, and Excel. - Must be able to work on weekends and 2nd shift as needed. - Acceptable candidates must provide one of the following certifications: - 2-yr technical / associates degree (preference given for mechanical/aerospace related study). - Experienced aviation technician. - A&P Certification, no experience necessary. - Alternate to an A&P Certificate is 2+ years’ experience in Military aircraft maintenance. Preferred Qualifications/ Skills - 1-year experience in Aerospace/Airline operations. - General understanding of gas turbine systems and operating principles. Benefits - Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation. - Make an impact – Drive change for global enterprises and solve business challenges that matter. - Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.
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