BrightClaim

Role Description Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. In this role, Support Technicians work with a global team to assist Airlines around the world resolve a variety of issues. Support Technicians assist customers with Aircraft On Ground (AOG) situations requiring quick responses to return aircraft to revenue service, help resolve issues with parts and tooling support, and help customers interpret aircraft and engine manuals. Responsibilities - 24/7/365 Operation providing technical, logistics, and diagnostics support to internal and external customers. - Provides aircraft on ground (AOG) coverage. - Strong analysis capabilities to interpret and clarify technical manuals, service bulletins, and repair procedures. - Resolve tooling and support equipment questions and troubleshoot engine systems. - Process customer requests for assignment to applicable subject matter experts. - Provide AOG parts availability and quotations. - Coordinate with Distribution Center for AOG parts orders. - Monitor phone lines and direct customer inquiries to the appropriate teams/departments. Qualifications - Strong written and verbal communication skills. - Ability to work independently. - Excellent PC skills, experience using MS Office, MS Outlook, and Excel. - Must be able to work on weekends and 2nd shift as needed. - Acceptable candidates must provide one of the following certifications: - 2-yr technical / associates degree (preference given for mechanical/aerospace related study). - Experienced aviation technician. - A&P Certification, no experience necessary. - Alternate to an A&P Certificate is 2+ years’ experience in Military aircraft maintenance. Preferred Qualifications/ Skills - 1-year experience in Aerospace/Airline operations. - General understanding of gas turbine systems and operating principles. Benefits - Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation. - Make an impact – Drive change for global enterprises and solve business challenges that matter. - Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness built on a foundation of integrity and inclusion allow your ideas to fuel progress.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Responsibilities: - Develop and implement data ingestion processes - Design and optimize data storage and retrieval solutions - Build and maintain ETL processes to transform and load data into data lake/warehouse - Collaborate with data scientists and analysts to understand data requirements and deliver relevant datasets - Troubleshoot and resolve data-related issues - Ensure data quality and integrity in the data pipelines - Research and evaluate new data technologies and tools for continuous improvement Qualifications - Bachelors - Business Analytics - Bachelors - Computer Science - Bachelors - Statistics - Masters - Data Science - Certified Data Management Professional - Riversand - Databricks Certified Associate Developer for Apache Spark 3.0 - Databricks Academy - Databricks Certified Associate Developer for Apache Spark - Databricks Academy - Microsoft Certified: Azure Data Engineer Associate - Microsoft - Oracle Database 12c Certified Implementation Specialist - Oracle Requirements - Agile Methodology - Banking Capital Markets - Cloud Computing - Collaboration Tools - Commercial Sales - Consumer Packaged Goods (CPG) - Data Engineering - Data Literacy - Design Thinking - Electronic Hardware - Executive Presence - Inclusion - Manufacturing Equipment - Personal Effectiveness - Semiconductors - Snowflake (Platform) - Sourcing and Procurement - Storytelling Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Role Description - Process customer and account-related transactions accurately and efficiently in accordance with established procedures and service level agreements. - Review, research, and validate requests received from customers, financial institutions, internal departments, and other stakeholders. - Perform account maintenance activities, data verification, record updates, transaction reviews, and case processing tasks. - Analyze account information and supporting documentation to ensure completeness, accuracy, and compliance with business requirements. - Identify exceptions, discrepancies, or potential issues and escalate them to the appropriate teams when necessary. - Maintain accurate records and documentation of all actions taken within designated systems. - Meet productivity, quality, accuracy, compliance, and turnaround time targets. - Utilize multiple systems and applications to complete assigned tasks and resolve operational inquiries. - Support operational projects, process improvement initiatives, testing activities, and additional assignments as required. - Ensure compliance with company policies, client requirements, regulatory guidelines, and data privacy standards. - Collaborate effectively with internal teams and business partners to resolve operational issues and improve customer outcomes. Qualifications - Bachelors - Business Administration - Bachelors - Communication - Bachelors - Hospitality Management - Bachelors - Information Technology - Bachelors - Marketing - Certifications: - Certified Customer Service Representative (CCSR) - Transman - Certified Data Processor (CDP) - LinkedIn Learning - ITIL Foundation - Axelos - Professional Customer Service - SMG/KRC Poland Human Resources - Supply Chain Design Certification - LinkedIn Learning Requirements - Account Maintenance - Banking Capital Markets - Claims Resolution - Customer Care - Customer Experience (CX) - Customer Journey Mapping - Online Customer Support - Language: English (Required) - Language Proficiency: Proficient - C2 Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Responsibilities: - Handle inbound and outbound customer calls related to suspicious transactions, fraud alerts, account verification, card security, and other risk-related inquiries. - Authenticate customers using established procedures and security protocols before discussing account information. - Review customer concerns, gather relevant information, and take appropriate actions to mitigate fraud and financial risk. - Educate customers on fraud prevention, account security, and available protection measures. - Accurately document customer calls, investigation details, and actions taken in the designated systems. - Escalate complex or high-risk cases to appropriate teams in accordance with established procedures. - Meet productivity, quality, compliance, and customer experience standards while adhering to regulatory and client requirements. - Navigate multiple systems and applications to research accounts, review transaction activity, and resolve customer inquiries. - Maintain confidentiality of customer information and comply with all applicable security, privacy, and risk management policies. - Support business continuity, process improvement initiatives, and special projects as assigned. Qualifications - Bachelors - Economics - Bachelors - Finance - Bachelors - Statistics - Masters - Business Administration - Masters - Risk Management Requirements - Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB) - Certified Fraud Examiner (CFE) - ACFE - Certified Internal Auditor (CIA) - TUV SUD - Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARC) - Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI) Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Responsibilities: - Process customer and account-related transactions accurately and efficiently in accordance with established procedures and service level agreements. - Review, research, and validate requests received from customers, financial institutions, internal departments, and other stakeholders. - Perform account maintenance activities, data verification, record updates, transaction reviews, and case processing tasks. - Analyze account information and supporting documentation to ensure completeness, accuracy, and compliance with business requirements. - Identify exceptions, discrepancies, or potential issues and escalate them to the appropriate teams when necessary. - Maintain accurate records and documentation of all actions taken within designated systems. - Meet productivity, quality, accuracy, compliance, and turnaround time targets. - Utilize multiple systems and applications to complete assigned tasks and resolve operational inquiries. - Support operational projects, process improvement initiatives, testing activities, and additional assignments as required. - Ensure compliance with company policies, client requirements, regulatory guidelines, and data privacy standards. - Collaborate effectively with internal teams and business partners to resolve operational issues and improve customer outcomes. Qualifications - Bachelors - Business Administration - Bachelors - Communication - Bachelors - Hospitality Management - Bachelors - Information Technology - Bachelors - Marketing Requirements - Account Maintenance - Banking Capital Markets - Claims Resolution - Customer Care - Customer Experience (CX) - Customer Journey Mapping - Online Customer Support Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Responsibilities: - Handle inbound and outbound customer calls related to suspicious transactions, fraud alerts, account verification, card security, and other risk-related inquiries. - Authenticate customers using established procedures and security protocols before discussing account information. - Review customer concerns, gather relevant information, and take appropriate actions to mitigate fraud and financial risk. - Educate customers on fraud prevention, account security, and available protection measures. - Accurately document customer calls, investigation details, and actions taken in the designated systems. - Escalate complex or high-risk cases to appropriate teams in accordance with established procedures. - Meet productivity, quality, compliance, and customer experience standards while adhering to regulatory and client requirements. - Navigate multiple systems and applications to research accounts, review transaction activity, and resolve customer inquiries. - Maintain confidentiality of customer information and comply with all applicable security, privacy, and risk management policies. - Support business continuity, process improvement initiatives, and special projects as assigned. Qualifications - Bachelors - Economics - Bachelors - Finance - Bachelors - Statistics - Masters - Business Administration - Masters - Risk Management Requirements - Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB) - Certified Fraud Examiner (CFE) - ACFE - Certified Internal Auditor (CIA) - TUV SUD - Certified Regulatory Compliance Manager (CRCM) - The International Association of Risk and Compliance Professionals (IARCP) - Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI) Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description The Big Data Data Modeller plays a crucial role in designing, implementing, and maintaining data models for big data systems, ensuring efficient data processing and analysis. - Design and develop data models for big data applications. - Collaborate with data engineers and data scientists to optimize data storage and retrieval. - Implement data quality checks to ensure accuracy and reliability of data. - Evaluate and recommend data modeling techniques and tools for optimal performance. - Troubleshoot data modeling issues and provide timely resolutions. - Stay updated on emerging trends and technologies in big data modeling. - Design, extend, and govern ontologies in OWL; develop schema, patterns, and modular models for reuse and scale. - Author SPARQL queries for data access, analytics enablement, and quality checks. - Define SHACL shapes for data validation; integrate validation into CI/CD and pipeline checkpoints. - Work with product owners and SMEs to convert competency questions and business requirements into semantic models and graph queries. - Curate and harmonize biomedical vocabularies (e.g., OBO Foundry, SIO, EBI) and align with enterprise data mappings. - Collaborate with data engineers to implement pipelines (e.g., Pandas, PySpark) for semantic enrichment, mapping, validation, and graph/warehouse loads. - Create and maintain semantic data dictionaries for mapping and transformation design and integrate with platforms such as Snowflake or Databricks when applicable. - Establish modeling guidelines, review processes, and versioning with Git. - Develop reference implementations, standards, and enablement artifacts for broader reusability. - Lead client workshops, solution design, and incremental delivery. - Mentor junior team members and contribute to proposals, POVs, and accelerators. Qualifications - Bachelors - Business Analytics - Bachelors - Computer Science - Bachelors - Statistics - Masters - Data Science Requirements - Hands-on expertise with OWL, SPARQL, and SHACL (portfolio, repos, or samples welcome). - Proven experience applying biomedical ontologies; strong plus for OBO Foundry resources and SIO. - Proficiency with Python for data wrangling and pipeline integration; familiarity with CI/CD and Git workflows. - Demonstrated ability to translate business questions into semantic models and graph queries. - Strong consulting skills: stakeholder engagement, solution storytelling, and workshop facilitation. Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description As a Senior Integration Solution Architect, you will be a vital Associate within our global digital technologies team. Our mission is to move past traditional "technical-only" integration and build a team of Segment Domain Experts. In this role, you will not just connect systems; you will deeply immerse yourself in the operational logic of our distinct business segments to design a seamless digital fabric that connects our global supply chains, factories, brand operations, and retail partners. The Five Principles in Action for This Role - Quality: Champion the delivery of robust, highly reliable, and secure integration solutions. - Responsibility: Take ownership of the integration landscape and proactively build your domain expertise. - Mutuality: Design integration frameworks with a "win-win" mindset. - Efficiency: Optimize our integration footprint, avoiding redundant custom builds. - Freedom: Have the creative freedom to innovate and implement forward-looking architectures. Key Responsibilities - Integration Strategy & Domain Architecture (Freedom & Quality): - Define, design, and govern enterprise-grade integration architectures across our hybrid-cloud ecosystem. - Act as a Segment Domain Expert to design integrations that solve real business problems. - Architect end-to-end integration flows connecting core enterprise systems. - Champion API-Led Connectivity and Event-Driven Architecture (EDA). - Establish reusable integration patterns, templates, and frameworks. - Technology Leadership & Platform Governance (Efficiency & Quality): - Provide deep architectural expertise and hands-on design leadership across core integration platforms. - Collaborate with DevOps and Platform squads to implement modern, automated CI/CD pipelines. - Stakeholder Collaboration & Mutuality (Mutuality): - Act as a trusted consultant to Business Partners and external partners. - Partner closely with security, data privacy, and compliance teams. - Present clear, value-driven architectural proposals to digital leadership. - Continuous Improvement & Associate Mentorship (Responsibility): - Drive a culture of Domain Excellence within the technical team. - Keep a pulse on emerging industry trends and steer the technology roadmap. - Establish a culture of shared learning; mentor junior integration architects and developers. Qualifications - CPG/FMCG Sector Experience. - Segment Domain Mindset. - MuleSoft Anypoint Platform experience. - Azure Integration Services expertise. - SAP BTP Integration Suite experience. - Solace PubSub+ experience. - OpenText B2B/EDI integration experience. - Expertise in modern protocols & formats. Requirements - Bachelor’s or Master’s degree in Computer Science, Information Technology, Engineering, or a highly related field. - Professional certifications in relevant technologies are highly desirable. Benefits - Lead AI-powered transformation. - Make an impact on global enterprises. - Accelerate your career with hands-on experience and mentorship. - Work with a diverse team of bold thinkers. - Thrive in a values-driven culture.

Role Description Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Job Description Responsibilities: - Support pricing inputs for client proposals and internal reviews. - Help structure commercial models using automation and digital tools. - Maintain pricing databases and assist in peer analysis. - Ensure accuracy in pricing documentation and compliance tracking. - Contribute to pricing dashboards and reporting for leadership. Qualifications - Bachelors - Accounting - Bachelors - Commerce - Bachelors - Economics - Bachelors - Finance - Masters - Finance - ACCA Qualified Accountant (ACCA) - SEGi University and Colleges - Blackline - Financial Close Level 1 Implementation Certification - NIIT - Certified Investment Management Analyst (CIMA) - DataTrained - Microsoft Excel Certification - Normandale Community College - SAP Certified Application Associate - SAP S/4HANA for Financial Accounting Associates (SAP S/4HANA 2020) - SAP Requirements - Contract Pricing - Deal Management - Finance - Insurance Policy Review - Price Management - Pricing Analytics - Renewals - Service Parts Pricing - Structuring Deals Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter. - Make an impact – Help global enterprises solve business challenges that matter. - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead. - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress.

Role Description The Supply Chain Management Analyst plays a crucial role in optimizing supply chain operations and enhancing efficiency. This position involves: - Analyzing and interpreting data to provide valuable insights for decision-making - Monitoring inventory levels - Collaborating with various stakeholders to streamline processes Roles and Responsibilities: - Analyze supply chain data to identify trends and areas for improvement - Develop forecasting models to optimize inventory levels - Collaborate with procurement and logistics teams to ensure timely delivery of goods - Monitor and report key performance indicators related to supply chain operations - Identify cost-saving opportunities and process efficiencies within the supply chain - Assist in supplier relationship management and vendor performance evaluations Qualifications - Bachelors - Business Analytics - Bachelors - Computer Science - Bachelors - Statistics - Masters - Data Science Requirements - APICS - Certified Supply Chain Professional certification (CSCP) - American Production and Inventory Control Society (APICS) - Certified Procurement Professional (CPP) - International Institute for Procurement and Market Research (IIPMR) - Certified Professional in Supply Management (CPSM) - Institute for Supply Management (ISM) - Certified Supply Chain Professional (CSCP) - Indian Institute of Management, Trichy Benefits - Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter - Make an impact – Help global enterprises solve business challenges that matter - Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead - Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day - Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress