Role Description We're looking for an Account Manager to renew and grow customer relationships within an assigned book of business. In this role, you'll focus on ensuring customer satisfaction, managing renewals, and identifying opportunities to expand usage of AbsenceSoft's leave management SaaS platform. You'll serve as a trusted advisor to our clients, designing pricing strategies that align with both customer goals and revenue objectives while collaborating with internal teams to deliver exceptional results. - Serve as the primary point of contact for commercial conversations, including renewals, upsells, account expansion, pricing, and execution. - Track account activity and maintain accurate records in CRM systems to support proactive pipeline management. - Drive renewal outcomes by demonstrating value and proactively addressing customer needs. - Deliver product training and guidance to drive adoption and customer satisfaction. - Partner with cross-functional teams (i.e. Customer Success, Finance, and Legal) to structure and finalize customer agreements. - Gather and relay customer feedback to inform product and process improvements. - Operate within a highly compliant environment, upholding company controls and security standards. Qualifications - Bachelor’s degree in Business or related field, or equivalent experience. - 3+ years of experience in account management, customer success, or a related client-facing role. - Demonstrated SaaS contract negotiation experience, including familiarity with MSAs, auto-renewal terms, and recurring revenue models. - Exceptional communication and relationship-building skills, with a customer-first mindset. - Proven ability to manage competing priorities and meet deadlines in a fast-paced environment. - Proficiency with CRM or account management tools (e.g., Salesforce, HubSpot). - Highly organized, detail-oriented, and proactive, with a growth mindset. - Familiarity with HR, benefits administration, or compliance solutions a plus. Benefits - Impact that matters. You'll do work that shapes the future of the modern workplace. - Flexibility and trust. We're remote-first and results driven. You'll have the freedom and flexibility to do your best work, wherever you do it best. - Growth and development. We believe the best work happens when people are growing. You'll have access to learning resources, leadership programs, and real opportunities to take on new challenges and expand your impact. - Competitive rewards. We offer comprehensive benefits, a performance-based bonus program, and equity opportunities – because when we grow, you should too. - Time for life. Recharge and reconnect with flexible time off, paid holidays, and flexible leave programs designed to support every season of life. - Belonging and balance. We're building an inclusive culture where every voice is valued, collaboration is celebrated, and success is shared. Compensation Base salary range for this full-time position is $75,000 - $85,000 annually + bonus/commission + benefits. Final compensation is determined based on a candidate's relevant experience, skills, education, and geographic location. This position is also eligible for annual bonus.

• Prepare reporting packages for GARs, QBRs, and MBRs. • Assist in variance analysis on revenue, cost, and margin. • Maintain forecasting and budgeting trackers. • Support month-end close and accrual preparation. • Track account profitability and utilization trends. • Prepare, review, and issue sales invoices in alignment with contract terms and billing requirements. • Review and chase project WIP. • Collect outstanding accounts receivable. • Monitor billing deadlines and resolve discrepancies. • Support audit requests and documentation (e.g., proof of service, invoice support). • Reconcile timecards for proper project coding. • Review and validate timesheets for accurate labor tracking. • Manage expense coding across accounts. • Review and approve employee expense reports in alignment with policy and client/account requirements. • Track employee absences. • Report HR metrics. • Support workforce planning initiatives. • Monitor and maintain data quality and account setup across systems to ensure accurate billing and reporting. • Lead weekly operational syncs with account teams. • Coordinate ordering of branded apparel, PPE, and safety supplies. • Support data integrity across Salesforce and Intacct. • Drive process improvements and standardization. • Maintain operations record keeping and reporting. • Manage contract change controls. • Administer annual CPI increases. • Record contract expansions and extensions. • Drive early dispute resolution. • Ensure compliance with documentation and approval requirements. • Partner with Tax and Accounting to evaluate service taxability and financial impact. • Track vendor costs to ensure proper billing treatment and accurate margins. • Partner with Vendor Management to coordinate vendor onboarding and PO creation. • Maintain contract and PO documentation. • Track contract expirations and renewals. • Process goods receipts and confirm services. • Serve as a single point of contact bridging Finance, Operations, and Client teams. • Drive revenue assurance and cost control at the account level. • Enable data-driven decision making through timely, accurate reporting. • Ensure a seamless client experience from onboarding through delivery. • Proactively identify risks and resolve issues early. • Lead or support process improvement and automation initiatives across Salesforce, Intacct, UKG, Smartsheet, Power Query, and related tools.

Role Description The Account Manager - Natural Channel will serve as a strategic partner to TRUFF’s retail customers, responsible for managing day-to-day sales operations while driving growth and building strong distributor and broker relationships. This role will lead account planning, promotional execution, and trade spend management, ensuring that TRUFF’s strategies are executed effectively at retail. The Account Manager will also be responsible for business development, including developing and executing sales strategies, and creating and nurturing customer relationships across the Natural Channel. - Strategically develop, plan, track, and measure progress against company objectives and KPIs in a fast-paced, high-growth CPG environment. - This position reports to the CCO. What You'll Own - Planning: - Build annual account plans (revenue, distribution, promo targets) aligned to growth goals for accounts. - Forecast volume, promo lift, and trade needs with accuracy. - Define KPIs and tracking to drive execution. - Account Operations & Activation: - Own day-to-day customer relationships and sell-in (new items, packaging, innovation). - Develop and maintain strategic long-term, value crafting relationships with customers to accomplish organic growth and long-term company objectives. - Execute promo calendars and in-store activation with Marketing/Trade. - Coordinate cross-functionally to meet customer deadlines. - Use syndicated/retailer insights and category trends to inform plans. - Growth & Partnerships: - Expand distribution, win secondary placements, and drive incremental volume. - National and Distributor Trade Show management and execution. - Deliver data-driven sell stories/category reviews; represent TRUFF at key meetings and events. - Lead broker partner relationships to maximize results. - Sales & Trade Management: - Manage trade budgets for ROI; track deductions, promo efficiency, and sales. - Analyze market potential, problems, and opportunities for attention and outline action plans for their attainments. - Forecast sales and promotions for specific accounts on existing and new products on a monthly basis. - Risk & Compliance: - Anticipate forecast/relationship risks; propose mitigations. - Ensure compliance with customer terms, contracts, and promo guidelines. - Monitor execution across supply chain/retail and resolve issues fast. Qualifications - 3-5 years of progressive sales experience in CPG, ideally within Food & Beverage, managing regional natural channel accounts. - Strong understanding of retail customer dynamics, promotional strategy, and trade spend management. - Experience working with and managing brokers, and direct retailers (small and large). - Track record of managing and growing accounts in small/medium sized fast-scaling brands. - Proficiency in syndicated data tools (Nielsen/IRI/SPINS) and retailer-specific portals. - Experience managing customer-specific P&L and delivering against ambitious revenue targets. - Possess excellent interpersonal, listening, verbal, presentation, attention to detail and written communication skills. - Ability to organize and manage time efficiently and effectively. - Self-starter who thrives in a multi-tasking role. - Willingness to learn and accept direction and guidance in a professional manner. - Goal ownership oriented and open to coaching to optimize individual and company performance. - Focused on organizational goals, understands the importance of blending into teams and supporting strong morale and sense of purpose within the team. - Ability to travel 15-20%. Benefits - Performance Bonus - Equity Incentive Plan - Comprehensive Health, Dental, Vision & Life Insurance - 401(k) with 3% company match - Generous PTO, Sick Time, Holidays & Parental Leave - Wellness, Internet & Cell Phone Stipends - Company-provided Laptop

• Build, manage, and grow relationships with defined Applied clients in the region, supporting complex solutions across instrumentation, reagents, consumables, and services. • Lead end-to-end account sales processes, including territory forecasting, client discovery, analysis, solution design, negotiation, and closing. • Partner closely with internal teams across scientific operations, product management, and engineering to address complex client challenges. • Develop a deep understanding of client needs to offer tailored scientific solutions for applied science problems. • Act as LGC’s face in the region, with travel up to 50% to establish strong client connections and deliver value.