• Designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. • Establishing the strategy, operational framework, performance standards, and governance model for the Direct Repair Program while partnering closely with relevant teams. • Identifying, evaluating, and recruiting qualified mitigation and reconstruction vendors. • Aiding in contract development in partnership with Vendor Management, Legal and Procurement. • Collaborating with Claims leadership to embed the DRP model into claim workflows. • Defining and implementing KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates.

• Lead the programmatic structure for multiple customer implementation projects, from project kickoff to go-live, ensuring each customer achieves a smooth and successful deployment. • Own high-level project planning and execution, managing scope, milestones, and deliverables while keeping all stakeholders informed with clear, timely communication. • Collaborate with internal teams—from Sales to Customer Success to Product—to ensure seamless handoffs and alignment on client outcomes. • Facilitate change management strategies, working with client leadership to prepare, train, and engage their teams to maximize long-term value. • Proactively identify and mitigate risks, addressing challenges swiftly to maintain project momentum and client confidence. • Monitor and report on project progress, providing customers and leadership with transparent performance updates and success metrics. • Championing the client implementation experience, ensuring every interaction reflects Aiwyn’s commitment to partnership, innovation, and measurable impact. • Drive continuous improvement by contributing to the refinement of playbooks, processes, and tools that make implementations more scalable and efficient.

• Lead supplier relationship management and own the supply chain lifecycle for the respective Category • Plan, implement, and manage all project specific supply chain construction services and/or OFCI equipment logistic activities and procedures • Ensure all construction services and/or OFCI equipment orders are made on time to meet schedule • Partner with project controls and finance to share procurement status, budget utilization, construction/installation progress • Be the first level escalation for all project construction and/or OFCI concerns

• Drive New Sales team performance and revenue impact in tandem with the existing Account Executive Program Manager by ensuring sellers have the skills, confidence, knowledge, and resources to execute effectively. • Design, deliver, and iterate on enablement programs and training—both 1:1 and group—while maintaining accurate, accessible sales processes and high-impact communications. • Identify opportunities to improve seller performance, maintain standards, and scale best practices to maximize revenue outcomes and ensure clarity and alignment that contribute to the overall success of Bloomerang's projects. • Assist in onboarding new sellers • Build seller skills through coaching, group training, and targeted programs • Drive change management and adoption of new processes and changes across the sales organization as we grow and scale • Partner with Sales leadership to develop solutions and strategies that improve team performance