SageSure Insurance Managers

• Scope and estimate first party homeowners and commercial claims. • Investigate and evaluate coverage and damage issues, communicating your findings to customers. • Partner with external parties (contractors, public adjusters, attorneys, etc.) and internal business partners to handle complex claims. • Identify suspicious losses, recommending SIU review and assist in such investigations, when necessary. • Handle claims in compliance with all applicable regulations and internal processes. • Support catastrophe response as needed, to include potential overtime and deployment. • Any other duties needed to help drive our purpose and fulfill our values

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, we’re hiring. SageSure, a leader in catastrophe-exposed property insurance, is seeking a Claims Vendor Specialist. This role is responsible for managing and optimizing relationships with external vendors supporting the claims process. This role collaborates closely with internal claims teams, quality assurance, compliance, legal and finance departments to support efficient claims processing and vendor accountability. If you're interested in joining our growing Claims team, we'd love to hear from you. What you’d be doing: - Build and maintain strong working relationships with vendors and internal claims teams - Monitor vendor performance against SLAs, ensuring timely and accurate claims handling - Prepare materials to allow regular vendor performance reviews with vendor partners - Address performance issues and coordinate corrective actions when necessary - Manage the billing process and vendor expenses - Assist SageSure Program Managers with analyzing and streamlining vendor related processes based on data insights and vendor feedback to enhance operational efficiency and service delivery - Generate reports on vendor performance metrics and key performance indicators for Vendor and Claims leadership - Identify and mitigate risks associated with vendor relationships, including operational risks and compliance issues - Any other duties needed to help drive our purpose and fulfill our values Qualifications - 2+ years of property claims experience - Attention to detail, time management, organizational, multi-tasking, and problem-solving skills - Excellent written and verbal communication skills - Proficiency in Excel, data analysis, and reporting tools - Ability to be adaptable and able to respond quickly to changing vendor needs Requirements - 2+ years of experience in vendor or related role within the insurance industry (highly preferred) - Experience working in a fast-paced environment (highly preferred) Benefits - Generous health benefits and perks - Tuition reimbursement - Wellness allowance - Paid volunteer time off - Matching 401K plan - And more Company Description Named among the Best Places to Work in Insurance by Business Insurance for four years in a row (2020-2023), SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. Since its founding in 2009, SageSure has experienced exceptional growth while generating underwriting profits for carrier partners through hurricanes, wildfires, and hail. Available in 16 states, SageSure offers more than 50 competitively priced home, flood, earthquake, and commercial products on behalf of its highly rated carrier partners. Today, SageSure manages more than $1.9 billion of inforce premium and helps protect 640,000 policyholders. SageSure has more than 1000 employees working remotely or in-office across nine offices: Cheshire, Connecticut; Chicago, Illinois; Cincinnati, Ohio; Houston, Texas; Jersey City, New Jersey; Mountain View, California; Marlton, New Jersey; Tallahassee, Florida; and Seattle, Washington. SageSure is a proud Equal Opportunity Employer committed to building a workforce that reflects the spectrum of perspectives, experiences, and abilities of the world we live in. We recognize that our differences make us strong, and we actively seek out diverse candidates through partnerships with organizations, institutions and communities that represent various backgrounds. We champion belonging and inclusion for all identities, including, but not limited to, race, ethnicity, religion, sexual orientation, age, veteran status, ability status, gender, and country of origin, striving to create a culture where all individuals feel valued, respected, and empowered to bring their authentic selves to work. Our nimble, highly responsive culture nurtures critical thinkers who run toward problems and engineer solutions. We relentlessly pursue better outcomes by investing in the technology, talent, and tools that position us to succeed in demanding markets. Come join our team! Visit sagesure.com/careers to find a position for you.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role involves working in a dynamic environment focused on catastrophe-exposed markets. - Engage in critical thinking and problem-solving - Engineer solutions to complex challenges - Invest in technology, talent, and tools for success Qualifications - Experience in the insurance industry - Strong analytical and problem-solving skills - Ability to work in a remote or in-office setting Requirements - Proven track record in managing general underwriting - Familiarity with catastrophe-exposed markets Benefits - Generous health benefits - Tuition reimbursement - Wellness allowance - Paid volunteer time off - Matching 401K plan Company Description SageSure is one of the largest managing general underwriters (MGU) focused on catastrophe-exposed markets in the US. - Founded in 2009 - Available in 16 states - Manages more than $1.9 billion of inforce premium - Helps protect 640,000 policyholders - More than 1000 employees across nine offices

• Designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. • Establishing the strategy, operational framework, performance standards, and governance model for the Direct Repair Program while partnering closely with relevant teams. • Identifying, evaluating, and recruiting qualified mitigation and reconstruction vendors. • Aiding in contract development in partnership with Vendor Management, Legal and Procurement. • Collaborating with Claims leadership to embed the DRP model into claim workflows. • Defining and implementing KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates.

• Develop, validate, and maintain long-term and short-term staffing models for multiple claims units to support proactive staffing and hiring decisions. • Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights. • Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency. • Facilitate monthly and weekly business reviews for owned models. • Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo). • Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy. • Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency. • Prioritize tasks, meet critical deadlines, and manage expectations effectively. • Perform additional tasks as needed.

This role involves analyzing and managing workforce strategies within the claims department at SageSure. Develop, validate, and maintain long-term and short-term staffing models for multiple claims units. Prepare executive-ready dashboards, presentations, and reports to summarize demand and capacity insights. Understand complex business processes and technologies, question current workflows, and make recommendations to enhance efficiency. Facilitate monthly and weekly business reviews for owned models. Support initiatives to improve forecasting accuracy and automate capacity planning processes using analytics and data tools (Excel, SQL, Python, or Domo). Collaborate with HR and Talent Acquisition on headcount planning and workforce strategy. Act as a liaison between Workforce Management and Operations for budget alignment and reporting consistency. Prioritize tasks, meet critical deadlines, and manage expectations effectively. Perform additional tasks as needed.

This role is responsible for designing, implementing, and optimizing an end-to-end contractor network that improves claim cycle time, estimate accuracy, customer experience, and indemnity control. Design and implement the Direct Repair Program strategy, operating model, and roadmap. Define contractor participation standards, onboarding criteria, credentialing requirements, and performance expectations. Develop the governance framework, including quality controls, compliance standards, and escalation processes. Establish customer experience standards aligned with brand expectations. Identify, evaluate, and recruit qualified mitigation and reconstruction vendors. Aid in contract development in partnership with Vendor Management, Legal and Procurement. Assist in developing pricing frameworks, service level agreements (SLAs), and performance scorecards. Build a scalable vendor segmentation strategy (geographic, catastrophe response, specialty trades). Partner with Claims leadership to embed the DRP model into claim workflows. Align estimating standards, scoping expectations, and documentation requirements. Collaborate with Technology to enable system integration, reporting, and visibility. Establish catastrophe surge strategies for vendor capacity management. Define and implement KPIs including cycle time, severity impact, estimate accuracy, supplement frequency, customer satisfaction, and reinspection rates. Assist in developing executive reporting dashboards and ongoing performance reviews. Monitor financial impact including indemnity control and expense management. Identify continuous improvement opportunities across the vendor lifecycle.

• Investigate and document claims involving liability exposures and litigation proceedings, • Conduct detailed policy/coverage reviews, take recorded statements, assign inspections, actively manage reserves, prepare or review damages and injuries, hire coverage and defense counsel, and negotiate settlements on high severity or complex losses. • Communicate claim updates and decisions verbally and in writing • Handle claims in compliance with all applicable regulations and internal processes • Provide technical expertise and serve as an SME for Claims-related projects • Act as a resource for less experienced staff • Support catastrophe response as needed, to include potential overtime • Any other duties needed to help drive our purpose and fulfill our values

• Investigate and document property claims, including policy review, recorded statements, assigning inspections, updating reserves, preparing or reviewing estimates, and negotiating settlements • Communicate claim updates and decisions verbally and in writing • Handle claims in compliance with all applicable regulations and internal processes • Act as a resource for less experienced staff • Support catastrophe response as needed, to include potential overtime and deployment • Any other duties needed to help drive our purpose and fulfill our values

• Identify operational reporting opportunities with Claims department leadership. • Develop data and visual dashboards that can be used to identify needed actions quickly. • Work with leaders to incorporate operational data and dashboards into daily and weekly management processes. • Analyze Claims data in Domo, AWS Redshift and Excel to provide actionable insights to stakeholders. • Perform data cleaning, validation, and quality checks within visualization tools to ensure accuracy, reliability, and consistency of datasets. • Translate business requirements into scalable business intelligence solutions to track KPIs for senior leadership and operational teams. • Build complex dashboards and automated reporting systems that serve as operational controls. • Establish a framework for understanding and efficiently using currently available operational claims data. • Mentor other analysts. • Develop, test, and optimize complex ETL workflows in Domo for performance and efficiency. • Maintain and monitor data pipelines to support operational and strategic reporting needs. • Work closely with business stakeholders to understand data needs and collaborate with cross functional teams to troubleshoot issues, and support data-driven decision-making.