Bloomerang

• Own the Platform & Integration Strategy. • Enable Cross-Product Workflows. • Build for Agents & Automation. • Act as the Connector Across Product Teams. • Operate in a Modern, AI-Assisted Product Lifecycle.

• AI Platform Build: Design and build end-to-end internal AI platform • Ship the Product: Architect a unified AI workspace with easy access to tools • Governed Intelligence: Partner with data/security stakeholders for role-based access • Marketplace of Skills: Create an internal app store for reusable skills and agents • Memory That Works: Architect a context system for known user activities • Internal AI Tooling Enablement: Partner with AIOps Engineer to advance AI tool adoption • Builder Support: Help internal builders maximize existing tools through templates/examples • Embedded Discovery: Engage with users to identify how the platform can improve workflow and translate observations into shipped features

• Deliver against commitments with a focus on quality • Diagnose and resolve technical issues, maintaining reliability and performance • Actively participate in Agile ceremonies and workflows • Engage meaningfully in code reviews • Embrace AI-driven development using tools like Claude Code • Collaborate with and learn from teammates, contributing to a high-quality engineering culture

• Own and scale lifecycle strategy across onboarding and adoption, driving time-to-value, engagement, payments activation, and revenue growth • Build and optimize multi-channel customer journeys (email and in-app) using behavioral data, segmentation, and continuous testing • Develop and embed AI-powered systems and workflows to improve targeting, execution, and decision-making at scale • Translate customer behavior and lifecycle performance into actionable insights that drive adoption, retention, and expansion • Establish performance frameworks to measure impact, prioritize initiatives based on ROI, and continuously optimize programs • Partner cross-functionally to align lifecycle strategy with product and go-to-market initiatives, influencing decisions through data • Own programs end-to-end and support customer-facing initiatives that drive product adoption, engagement, and education

• Execute assigned conversions independently using templates while ensuring quality and accuracy of timelines • Adapt conversion processes to handle edge cases within defined scope and document nuances or mapping issues • Proactively identify and resolve routine issues, escalating with context when necessary to avoid blockers • Collaborate with peers and cross-functional teams to resolve complex cases and ensure successful outcomes • Maintain consistent application of SOPs, best practices, and conversion standards to protect data quality and system integrity • Communicate risks, progress, and technical issues clearly in both technical and non-technical language • Take full ownership of assigned projects, managing deliverables with minimal oversight and organizing tasks to meet deadlines • Support teammates through peer reviews, knowledge sharing, and informal mentorship, fostering a collaborative environment • Suggest refinements and small process improvements to enhance efficiency, throughput, and task-level flow • Promote a culture of trust, adaptability, and constructive problem-solving across the department

• Effectively manage the entire sales cycle, from lead generation to deal closure. • Identify and qualify upsell opportunities within the existing client base. • Provide tailored solutions and product demonstrations to clients, addressing their specific needs. • Effectively self-prospect existing customer base through quarterly business reviews and monthly check-ins • Prospect into client base and uncover new opportunities • Conduct sales activities to generate interest and schedule meetings with potential clients. • Develop and maintain a pipeline of sales prospects and opportunities. • Respond promptly to inbound leads and inquiries from potential clients and uncover expansion opportunities from those leads • Qualify leads based on budget, authority, need, and timeline (BANT criteria). • Stay up-to-date on the features and benefits of our SaaS products. • Effectively communicate the value proposition of our solutions to clients and leads. • Be curious

• Develop and implement a comprehensive organic social media strategy aligned with overall marketing and business objectives. Ensure consistent brand messaging and tone across all channels while continuously identifying new, creative ways to expand reach and engagement. • Lead the creation and curation of high-quality, engaging content for social media platforms, including LinkedIn, Twitter, Facebook, Instagram, YouTube, and other relevant channels. This includes copywriting, visual content, and video production. Ensure that all social media graphics and media adhere to brand guidelines and bring fresh, innovative ideas that elevate brand awareness and differentiate Bloomerang in the market. • Own the strategy and support the execution of short-form video content (e.g., LinkedIn, Instagram Reels, TikTok-style content), including ideation, filming, minor editing, and publishing. Be comfortable appearing on camera when needed and guiding others to do the same. Continuously experiment with new formats, trends, and storytelling techniques to drive engagement. • Partner closely with the Brand Communications Marketing Manager to build and sustain a consistent, high-quality stream of LinkedIn content for Bloomerang’s executive team. Support the development of content that elevates thought leadership by showcasing each executive’s unique perspective, voice, and areas of expertise. • Monitor social media channels for opportunities to engage with industry professionals, customers, and prospects. Foster meaningful conversations to build brand loyalty and thought leadership within the nonprofit community. Articulate our mission, what we do, and use that knowledge to respond to inquiries from the public and/or customers. • Track, analyze, and report on social media performance metrics, providing actionable insights to continuously optimize campaigns and strategies. Use data-driven insights to refine and adjust content and engagement tactics. • Oversee the efforts of a cross-functional team to execute social media strategies effectively. Collaborate closely with Marketing colleagues as well as Product, Sales, and Customer Success, to ensure social media initiatives are aligned with business objectives and current priorities. • Serve as the brand’s social media ambassador, ensuring all communications reflect the company’s values, culture, and voice. • Participate in the Crisis Communications Team (CCT). Ongoing monitoring and mitigation of potential risks associated with public sentiment on social platforms, especially in times of crisis. • Stay at the forefront of social media trends, emerging platforms, and new content formats—especially in short-form video. Proactively bring new ideas, test creative concepts, and integrate innovative approaches into the social media strategy.

• Support the Salesforce team in implementing solutions. • Manage Salesforce configuration changes, including but not limited to flows, managing custom metadata types, custom permissions, and user management. • Assist in implementing and maintaining robust security and data access controls. • Manage integrated applications and third-party solutions with Salesforce. • Collaborate with team members to gather requirements and implement solutions. • Stay up to date with Salesforce releases and new features to recommend improvements. • Assist with tickets as needed.

• Partner with our Engineering, Product, Payments, and G&A department leaders to translate business goals into workforce plans, including headcount forecasting, capability/skill gap analysis, and org design recommendations • Use people data and business KPIs to advise leaders on team health, productivity, and performance, and to improve decision-making in a fast-paced environment • Coach managers on hiring, development, and performance practices that build high-performing, inclusive teams and strengthen talent density • Support the evolution and consistent application of job leveling and compensation frameworks, partnering with People Team peers to ensure equity and market alignment • Lead and support change initiatives, including new operating models and the rollout of AI-enabled workflows, ensuring leaders and employees are prepared and supported • Partner on employee relations matters with sound judgment, balancing consistency, empathy, compliance, and accountability to retain and develop top talent • Identify opportunities to streamline people processes through automation and AI, improving employee experience while reducing manual work • Leverage HRIS and people analytics to monitor key trends (engagement, retention, performance, and hiring) and proactively recommend actions that keep teams engaged and mission-aligned

At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year. We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us! The Role As a Sr. Software Engineer at Bloomerang you will act as a driving force behind our mission to empower nonprofits. You don’t just write code; you shape the technical direction of our platform, working at the intersection of Product, QA, and Engineering to deliver high-impact SaaS solutions. You are a leader who thrives in an agile environment, embraces the future of AI-driven development, and enjoys mentoring a high performing team of Software Engineers. What You Will Do - Own the technical vision and direction for your domain, ensuring the team builds solutions that are scalable, maintainable, and aligned with enterprise architectural guidance. - Diagnose and resolve complex technical bottlenecks, leveraging deep knowledge of debugging tools to maintain the performance of our SaaS applications. - Champion Agile ceremonies and workflows, ensuring iterative delivery, high velocity, and continuous improvement within the sprint cycle. - Conduct rigorous code reviews in adherence to coding standards, to catch potential bugs and provide constructive feedback to elevate the team's standards. - Champion AI-driven development to enhance development productivity, code analysis, and technical problem-solving within your team's workflows. - Use AI tools (Claude Code, etc) daily for coding, code analysis, and problem-solving. - Mentor and coach junior and mid-level engineers to foster deeper technical skills, architectural thinking, and an ownership mindset, with demonstrable impact on their growth, the quality of team discussions, and the reduction of production incidents. What You Need to Succeed Technical Mastery & Architectural Depth - Full-Stack Proficiency: You bring deep expertise in .NET (C#) and TypeScript/Node, with a sophisticated understanding of React.JS and modern JavaScript architecture. - Data & Performance: You possess strong SQL skills and a firm grasp of multi-threading and asynchronous operations (async/await) to build high-performing, scalable systems. - Quality-First Mindset: You don’t just write code; you own quality outcomes. You understand the test pyramid (unit, integration, and E2E) and have a proven ability to build stability into the SDLC from day one. - Future-Ready: You are curious about the frontier of engineering, including the responsible integration of AI tools to drive efficiency and solve complex problems. Leadership & Strategic Ownership - Accountability: You model excellence and take ultimate responsibility for what your team ships. You aren't afraid to evolve code review processes and automations to stay ahead of team growth. - Technical Stewardship: You balance the need for speed with long-term stability, actively managing technical debt and ensuring systems are built to last. - Product Partnership: You act as a true peer to Product Management. You provide clarity on what is "risky" or "expensive," surfacing constraints early and suggesting emerging technologies to solve challenging problems. Continuous Evolution - Growth Orientation: You have a passion for continuous learning and a desire to elevate the standards of those around you. - Mission-Driven: You align your technical decisions with the broader goal of supporting our mission, ensuring our software empowers our users effectively. Nice to Haves But Not Required - Experience with .NET Core - Experience with NestJS and Kafka - Cloud Infrastructure (AWS) - CRM experience Benefits Health + Wellness You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere. Time Off You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more! 401k You'll receive a 401k match to help invest in your future. Equipment Everything you need to be successful, shipped right to your door. You got this. We got you. Compensation The salary range for this position is $114,800 - $140,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws Location This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time. Accommodations Applicants who require accommodations may contact careers@bloomerang.com to request an accommodation in completing an application. Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.