About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the teamThe Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals, operational workflows, and growth ambitions, then help them unlock more value from the Airwallex platform. This role will sit within our Hong Kong Enterprise team, with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding, adoption, growth, and ongoing account development, while partnering cross-functionally with Sales, Product, Operations, Strategy, and other internal teams to deliver strong customer outcomes. About the roleWe are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong. This is a post-sales commercial role for someone who enjoys building strong relationships, driving product adoption, and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex, especially across Payment Acceptance and POS-related use cases, while acting as a trusted partner through ongoing business needs, operational challenges, and expansion opportunities. This role is well suited to someone with 5+ years of experience in account management, customer success, partnerships, or a related client-facing commercial role within fintech, payments, SaaS, or technology. What you’ll do - Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders - Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions - Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation - Partner with customers through onboarding, implementation, go-live, and post-launch optimisation - Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite - Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth - Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience - Coordinate cross-functional support for customer issues, escalations, and strategic initiatives - Build trusted relationships with both business and operational stakeholders across customer organisations - Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting What success looks like - Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio - High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts - Consistent identification and conversion of expansion opportunities - Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business - Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes - Credibility with customers as a trusted commercial partner who understands their business and helps them grow What you’ll bring - 5+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role - Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment - Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred - Strong relationship management skills and confidence working with multiple stakeholders across customer organisations - Commercial acumen and the ability to balance customer value, retention, and growth outcomes - Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution - Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment - Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin) - High ownership, attention to detail, and willingness to learn - Experience using Salesforce or similar CRM tools is a plus Why join usThis is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong. You will work with sophisticated customers, meaningful products, and cross-functional teams across the business, while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems, growing strategic accounts, and helping businesses get more value from technology, we’d love to hear from you. #HongKong Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

Role Description As an Oncology Provider Account Manager, you will play a vital role in driving physician awareness and adoption of Massive Bio’s clinical trial services among oncology providers who are external to the clinical trial (e.g., referring physicians). You’ll work directly with oncologists, hematologists, pulmonologists, urologists, surgeons, and radiation oncologists to educate them on our trial matching capabilities and guide them through referral and enrollment processes. This role is ideal for someone who thrives in field-based, provider-facing work, understands the oncology care and referral landscape, and is motivated to expand access to life-saving trials. This is not a clinical research site management / CRA / study coordinator role. - Build and maintain strong relationships with physicians and clinical teams in your assigned region (primarily in community and non-trial-site settings). - Educate providers on Massive Bio’s AI-powered matching tools, pre-screening workflows, and concierge support services. - Support the identification of trial opportunities aligned with Massive Bio’s contracted studies and geographic targets. - Conduct virtual and in-person visits to oncology clinics and community practices to introduce services and maintain engagement. - Spend at least 70–75% of your time in the field visiting oncology providers within your local territory. - Track physician interactions, referrals, and engagement outcomes in CRM systems. - Provide feedback from providers to internal teams to improve service offerings and communication strategies. - Coordinate with internal operations, clinical, and data teams to support trial referrals and provider onboarding. - This position follows a remote work model with a home-based office in your territory and frequent local travel for in-person provider visits. Qualifications - Bachelor’s degree in life sciences, public health, healthcare administration, or a related field. - Minimum 3 years of experience in field-based provider relations, outreach, liaison, account management, or sales with healthcare providers (ideally oncology or hematology); experience in clinical research is a plus but not required. - Strong interpersonal and communication skills; ability to build trust and effectively educate healthcare providers. - Self-motivated and organized, with the ability to work independently in a fast-paced, remote environment. - Proficient in Microsoft Office and comfortable with CRM platforms. - Ability to spend at least 70–75% of time visiting oncology providers within your local territory, with additional travel for occasional conferences or internal corporate meetings. - Must be a U.S. citizen or permanent resident. - Existing professional network within the oncology provider community in your state/territory (e.g., oncologists, hematologists, cancer centers, community clinics, infusion centers) is required. - Direct experience working with oncologists and other oncology providers to drive referrals, adoption of new services, or trial education is a plus. - Familiarity with EMRs, NGS testing, or digital trial matching technologies is a plus. - Proven experience in field-based sales, provider relations, or account management within healthcare (ideally oncology or hematology), including building provider networks, introducing new solutions, and driving adoption in clinical settings, is strongly preferred. - A mission-driven attitude focused on patient access and healthcare innovation. Company Description Every cancer patient deserves access to treatment options. Massive Bio is an AI-powered precision medicine platform transforming how cancer patients discover and access clinical trials by eliminating the barriers of geography, financial constraints, and information asymmetry that have historically limited enrollment. Founded in 2015 and headquartered in the US, as a recognized leader in health-tech innovation, Massive Bio is scaling its impact globally by powering operations across multiple countries. Through our proprietary AI platform, we connect individuals to clinical trials worldwide and partner with leading pharmaceutical companies, contract research organizations (CROs), and healthcare systems to accelerate drug development and expand equitable access to cutting-edge therapies. Through our strong mission, we bring innovative cancer treatment options to a rapidly growing and diverse population of patients, while empowering clinicians and healthcare organizations to deliver more timely, informed, and individualized care.

Role Description As a Key Account Manager (KAM), you will be responsible for managing and growing relationships with a portfolio of astrologers on the AstroLokal platform. You will serve as their primary point of contact, helping them succeed by improving engagement, consultation quality, platform compliance, and overall performance. The role requires a balance of relationship management, performance analysis, problem-solving, and business acumen. You will work closely with cross-functional teams including Operations, Quality, Trust & Safety, Training, and Product to ensure astrologers deliver a high-quality user experience while maximizing their growth and retention on the platform. Key Responsibilities - Account Management & Engagement: - Serve as the primary point of contact for assigned astrologers and address their queries in a timely manner. - Build and maintain strong relationships to improve astrologer engagement and retention. - Ensure astrologers actively participate on the platform and follow operational guidelines. - Performance Monitoring & Improvement: - Track key performance metrics such as quality scores, customer ratings, consultation volumes, retention, and login hours. - Analyze performance trends and provide actionable feedback to help astrologers improve. - Identify underperforming accounts and drive performance improvement plans. - Training & Quality Support: - Guide astrologers on delivering high-quality consultations and an exceptional customer experience. - Coordinate with the Quality and Training teams to conduct refresher sessions and coaching programs. - Ensure adherence to platform policies, quality standards, and best practices. - Revenue Growth & Retention: - Help astrologers optimize their profiles and improve visibility on the platform. - Encourage participation in live sessions, content creation, and promotional campaigns to increase engagement. - Identify high-potential astrologers and develop strategies to improve their earnings and long-term retention. - Escalation Management & Compliance: - Resolve astrologer concerns by coordinating with relevant internal stakeholders. - Handle escalations related to complaints, penalties, operational issues, or disputes. - Ensure compliance with platform policies, including quality standards and confidentiality guidelines. Qualifications - Bachelor's degree in Business Administration, Management, Marketing, or a related field. - 3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development. - Strong relationship management and stakeholder management skills with the ability to build long-term partnerships. - Experience in customer retention, account growth, performance management, or client engagement. - Excellent analytical and problem-solving skills with the ability to interpret performance metrics and recommend improvement strategies. - Strong communication, negotiation, and conflict resolution skills. - Experience working with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking. - Ability to manage multiple accounts, prioritize tasks, and work effectively in a fast-paced environment. - Prior experience in creator management, marketplace platforms, consulting, fintech, edtech, or service-based platforms is an added advantage. - Fluency in Hindi and English (reading, writing, and speaking) is mandatory. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description Under the leadership of the Director of Corporate Partnerships, this role executes the US Corporate Partnerships strategy through disciplined systems, repeatable workflows, and reliable partner delivery. - Expand team capacity and impact by building and governing enablement systems while independently growing and managing a corporate portfolio across Gift in Kind (GIK), Service in Kind (SIK), and cash opportunities. - Partner closely with peer US Corporate Partnerships Managers to develop partner proposals end-to-end (narrative, package architecture, pricing/valuation inputs, and benefits/fulfillment plan). - Coordinate internal inputs and drive work through internal approval to partner-ready submission. - Focus on enablement and portfolio execution that increases operational capacity and strengthens partner delivery. How You’ll Contribute - Own and grow a portfolio of corporate partnerships across cash, Gift-in-Kind, and Service-in-Kind, with accountability for pipeline development, revenue generation, and partner retention. - Design and deliver tailored partnership proposals aligned to corporate CSR/ESG priorities and organizational goals, from concept through approval and execution. - Build and manage a disciplined pipeline, including prospecting, qualification, forecasting, and closing, with clear documentation and visibility. - Lead partner communications and stewardship, ensuring consistent high-quality engagement, impact reporting, and renewal readiness. - Oversee onboarding and delivery for partners, ensuring commitments are fulfilled, risks are mitigated, and partner experience is protected. - Coordinate cross-functionally with internal teams (e.g., Programs, Finance, Marketing, Operations) to align inputs, execute partnerships, and support delivery. - Develop and maintain scalable systems, tools, and templates that improve speed, consistency, and quality of partnership development and execution. - Support corporate foundation and grant efforts, including application development, reporting, and maintaining reusable materials. - Monitor performance metrics (e.g., conversion, cycle time, revenue) and continuously improve workflows and partnership outcomes. - Contribute to annual corporate engagement initiatives or events that support pipeline growth and partner stewardship. Qualifications - Strong track record of owning and delivering six figure corporate partnerships, business development, or enterprise sales. - Ability to translate partner needs into compelling proposals, presentations, and engagement strategies. - Excellent communication skills, including executive-level writing and presentations. - Demonstrated ability to manage a full partnership lifecycle: prospecting, negotiation support, closing, delivery, and renewal. - Strong systems mindset with experience building and improving workflows, templates, and operational processes. - Proficiency with CRM platforms, reporting tools, and project management systems to manage pipelines, data, and cross-functional work. - Ability to coordinate across teams and manage complex deliverables with multiple stakeholders. - High attention to detail, organization, and reliability in managing commitments and timelines. - Sound judgment and prioritization skills, with the ability to balance competing demands and focus on high-impact work. - Experience with corporate–nonprofit partnerships (e.g., cause marketing, sponsorships, co-ventures) and grant processes preferred. - High integrity, discretion, and alignment with organizational mission and values. Requirements - Bachelor’s degree or equivalent of relevant experience in business, operations, communications, or other external facing roles required. - 7–8 years of experience in corporate partnerships specific fundraising, account management, project management, or enterprise sales, with demonstrated revenue achievement. - Experience working in the nonprofit sector, social sector, or corporate background, and managing sensitive and confidential information. - Experience using CRM systems and project management tools to manage pipelines, reporting, and workflows. - Experience with GIK, operational planning, process improvement, or project management, is highly valued for this role. - Grant writing and/or corporate foundation experience preferred. - Management experience for processes and corporate partnerships. - Management experience in budget and revenue planning, and overseeing fiscal procedures and practices, along with financial acumen for tracking metrics and revenue, is desired. - Proficiency in Microsoft Office Suite, with an ability to manage technology platforms and donor management systems is required. - Domestic travel required 20 percent + for partner meetings and events based on organizational guidelines for safe travel. - International travel is required based on organizational needs and guidelines. - Experience with international missions and/or medical background is highly desirable. Compensation Compensation Range for This Position Is $95,000-$102,000. This is a full-time, REMOTE position. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. Benefits Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities