Lokal App

Role Description We are looking for a driven Telesales Executive (Tamil-speaking) to support Lokal App’s growth by engaging potential users through outbound calls and converting leads into customers. This role involves understanding user needs, pitching relevant solutions, managing the sales funnel end-to-end, and consistently achieving monthly sales targets. - Conduct outbound calls to prospective clients and effectively promote Lokal App's services. - Engage with users to identify their needs and create tailored solutions that fit their requirements. - Maintain accurate records of calls, interactions, and leads in the CRM system. - Follow up on leads and manage the sales process from initial contact through to closing. - Collaborate with the marketing team to leverage campaigns and enhance sales efforts. - Provide feedback on customer interactions and market trends to help shape future strategies. - Achieve monthly sales targets and contribute to the overall growth of Lokal App. Qualifications - Fluency in Tamil and a good command of English. - Previous experience in tele sales or sales roles is preferred. - Excellent verbal communication and persuasive skills. - Ability to work independently in a remote environment. - Strong organizational skills and attention to detail. - Familiarity with CRM software, Excel and sales tracking tools is a plus. - Motivated and goal-oriented individual with a passion for sales. - Experience required: 1 Year (Minimum). Benefits We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description We are looking for a driven Telesales Executive (Tamil-speaking) to support Lokal App’s growth by engaging potential users through outbound calls and converting leads into customers. This role involves understanding user needs, pitching relevant solutions, managing the sales funnel end-to-end, and consistently achieving monthly sales targets. You’ll work closely with the marketing team to capitalize on campaigns, maintain accurate CRM records, and provide on-ground customer insights that influence future strategies. This is an ownership-heavy role suited for someone who enjoys targets, conversations, and real impact. Responsibilities - Conduct outbound calls to prospective clients and effectively promote Lokal App's services. - Engage with users to identify their needs and create tailored solutions that fit their requirements. - Maintain accurate records of calls, interactions, and leads in the CRM system. - Follow up on leads and manage the sales process from initial contact through to closing. - Collaborate with the marketing team to leverage campaigns and enhance sales efforts. - Provide feedback on customer interactions and market trends to help shape future strategies. - Achieve monthly sales targets and contribute to the overall growth of Lokal App. Qualifications - Fluency in Tamil and a good command of English. - Previous experience in tele sales or sales roles is preferred. - Excellent verbal communication and persuasive skills. - Ability to work independently in a remote environment. - Strong organizational skills and attention to detail. - Familiarity with CRM software, Excel and sales tracking tools is a plus. - Motivated and goal-oriented individual with a passion for sales. - Experience required: 1 Year (Minimum). Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description As a Key Account Manager (KAM), you will be responsible for managing and growing relationships with a portfolio of astrologers on the AstroLokal platform. You will serve as their primary point of contact, helping them succeed by improving engagement, consultation quality, platform compliance, and overall performance. The role requires a balance of relationship management, performance analysis, problem-solving, and business acumen. You will work closely with cross-functional teams including Operations, Quality, Trust & Safety, Training, and Product to ensure astrologers deliver a high-quality user experience while maximizing their growth and retention on the platform. Key Responsibilities - Account Management & Engagement: - Serve as the primary point of contact for assigned astrologers and address their queries in a timely manner. - Build and maintain strong relationships to improve astrologer engagement and retention. - Ensure astrologers actively participate on the platform and follow operational guidelines. - Performance Monitoring & Improvement: - Track key performance metrics such as quality scores, customer ratings, consultation volumes, retention, and login hours. - Analyze performance trends and provide actionable feedback to help astrologers improve. - Identify underperforming accounts and drive performance improvement plans. - Training & Quality Support: - Guide astrologers on delivering high-quality consultations and an exceptional customer experience. - Coordinate with the Quality and Training teams to conduct refresher sessions and coaching programs. - Ensure adherence to platform policies, quality standards, and best practices. - Revenue Growth & Retention: - Help astrologers optimize their profiles and improve visibility on the platform. - Encourage participation in live sessions, content creation, and promotional campaigns to increase engagement. - Identify high-potential astrologers and develop strategies to improve their earnings and long-term retention. - Escalation Management & Compliance: - Resolve astrologer concerns by coordinating with relevant internal stakeholders. - Handle escalations related to complaints, penalties, operational issues, or disputes. - Ensure compliance with platform policies, including quality standards and confidentiality guidelines. Qualifications - Bachelor's degree in Business Administration, Management, Marketing, or a related field. - 3–5 years of experience in Key Account Management, Client Success, Account Management, Customer Success, Client Servicing, or Business Development. - Strong relationship management and stakeholder management skills with the ability to build long-term partnerships. - Experience in customer retention, account growth, performance management, or client engagement. - Excellent analytical and problem-solving skills with the ability to interpret performance metrics and recommend improvement strategies. - Strong communication, negotiation, and conflict resolution skills. - Experience working with CRM tools, reporting dashboards, and Microsoft Excel/Google Sheets for performance tracking. - Ability to manage multiple accounts, prioritize tasks, and work effectively in a fast-paced environment. - Prior experience in creator management, marketplace platforms, consulting, fintech, edtech, or service-based platforms is an added advantage. - Fluency in Hindi and English (reading, writing, and speaking) is mandatory. Benefits - We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. - At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description We are looking for a highly creative and skilled Video Editor to join our content team. You will be responsible for crafting compelling short-form and mid-length video content across platforms — from social media reels to promotional videos and branded content. This role requires a deep understanding of storytelling, editing trends, platform dynamics, and cultural nuances to create content that drives engagement and delivers impact. Key Responsibilities - Edit short-form and mid-length videos such as reels, social media ads, promos, and content explainers. - Implement engaging hooks, dynamic pacing, and a strong narrative rhythm to maximize viewer retention. - Tailor editing styles to suit platform-specific behaviors (e.g., fast cuts for Instagram, scroll-stopping openers for YouTube Shorts). - Enhance video quality through thoughtful color grading, text animations, transitions, and immersive sound design. - Collaborate closely with writers, designers, and creative leads to bring scripts and visual concepts to life. - Stay updated on current editing trends, meme formats, cultural references, and audio trends to keep content fresh and relatable. - Analyze ad performance metrics and apply learnings to improve edits for better click-through and completion rates. - Edit videos in the required language Telugu, ensuring linguistic accuracy, cultural relevance, and strong storytelling for the target audience. Qualifications - 1–4 years of experience in video editing for social media or digital content. - Proficiency in editing software like Adobe Premiere Pro, After Effects, Final Cut Pro, or similar. - Strong portfolio of short-form content (reels, ads, promos). - Good understanding of social platform algorithms and engagement tactics. - Strong storytelling instincts, visual creativity, and sound design skills. - Language proficiency in Telugu and ability to edit in Telugu with cultural sensitivity and linguistic command. - Ability to thrive in a fast-paced, collaborative environment with tight deadlines.

Role Description GyanTV creates short video lessons (2–5 minutes) for UPSC and State PSC aspirants. We are building a network of freelance reviewers to watch these videos and tell us two things: Is the content factually correct? And will a real aspirant actually understand it? What You Will Do - Watch assigned videos (2–5 min each) and fill a structured review scorecard. - Fact-check key graphics and claims against standard sources (NCERTs, PIB, official reports, the Constitution, etc.). - Flag outdated information, schemes renamed, data revised, amendments passed. - Rate comprehension quality: - Is the explanation clear for a first-time learner? - Is pacing right? - Are terms explained before use? - Note specific timestamps when you find an issue and report. - Complete each scorecard within 24 hours of assignment. Qualifications - Currently preparing for UPSC CSE or any State PSC exam OR have done so in the last 3 years. - Preferred: Cleared UPSC/State PSC Prelims. - Strong on GS fundamentals: History, Polity, Geography, Economy, Environment. - Can tell the difference between a factual error and a framing choice. - Comfortable writing structured, specific feedback (not just 'this was confusing'). - Access to a smartphone or laptop and reliable internet. - Expert level proficiency in Hindi and English. Knowing one of the South Languages is a bonus. Requirements - Send us a short note (under 150 words) telling us: - Which exam you are preparing for / have prepared for. - Your strongest subjects. - One example of a factual error or confusing explanation you have encountered in study content. - Shortlisted applicants will be invited to a paid calibration test (5 sample videos, ~1.5 hours). Benefits - Weekly UPI/bank transfer payments. - Maintain a simple tracker (Google Sheet is fine at small scale) — video ID, reviewer ID, status, score, payout. HR Note - Hiring & Onboarding Process - Sourcing - Primary channels (in order of expected yield): - Telegram: Post in UPSC/PSC study groups. - LinkedIn: Target profiles with 'UPSC aspirant', 'Civil services preparation', 'GS Faculty' in headline. - Coaching institutes: Partner with smaller institutes in Delhi, Prayagraj, Patna. - Referral: Ask early reviewers to refer peers. - Screening (Before Paid Work) - Step 1 — Application filter (automated): - Must have written Prelims of UPSC or any State PSC. - Written note must demonstrate specific subject knowledge. - Reject if the example of 'factual error or confusing content' they provide is itself factually wrong. - Step 2 — Calibration test (paid, ₹150 flat): - Send 5 pre-scored videos. - Score agreement threshold: flag at least 80% of known factual issues. - Pass: onboard. Fail: do not proceed. No second attempts. - Onboarding (For Passed Applicants) - Send: Reviewer Guide and Source reference list. - Do a 20-minute onboarding call or a self-paced walkthrough video. - Assign first 3 videos with extra review from your in-house team. - Ongoing Quality Control - Inter-rater reliability checks every 2 weeks. - Gold standard seeding: Mix 1 pre-scored 'test' video into every 10 assignments. - Accuracy bonus gate: Reviewers who maintain >85% agreement on test videos qualify for the accuracy bonus tier. - Exit: If a reviewer misses 3 test-video thresholds in a month, remove from active pool. - Important Guardrails - Bias control: The rubric must separate 'factually incorrect' from 'I disagree with this interpretation'. - Conflicts of interest: Assign topics where bias risk is lower. - NDA / Confidentiality: Reviewers sign a basic NDA covering unreleased video content. - Scale Milestones - Month 1: 10–15 reviewers, ~100 videos reviewed. - Month 2–3: Expand to 30–40 reviewers. - Month 4+: Consider subject-specialised pools as volume scales.

Role Description We are looking for a proactive and results-oriented Telecaller to join our AstroLokal team. The primary responsibility of this role is to identify, engage, onboard, and support astrologers onto the AstroLokal platform. The ideal candidate should possess strong communication skills, a persuasive approach, and the ability to build relationships with potential astrologers. Key Responsibilities - Make outbound calls to astrologers and astrology practitioners to introduce AstroLokal and its services. - Explain platform benefits, earning opportunities, and onboarding processes. - Convert interested astrologers into active platform partners. - Guide astrologers through registration, profile creation, verification, and onboarding procedures. - Follow up with leads generated through sourcing and marketing campaigns. - Maintain accurate records of calls, follow-ups, and onboarding status in CRM systems. - Achieve daily, weekly, and monthly onboarding targets. - Resolve basic queries and provide support throughout the onboarding journey. - Coordinate with internal teams to ensure smooth activation of astrologer profiles. - Monitor onboarding quality and ensure compliance with platform guidelines. Qualifications - Bachelor's degree in any discipline. - Proven experience in Telecalling, Telesales, Customer Support, Business Development, or Onboarding roles. - Excellent verbal communication skills in Telugu & English. - Strong persuasion, negotiation, and relationship-building abilities. - Comfortable handling objections and follow-ups. - Basic knowledge of CRM tools, MS Excel, and computer operations. - Ability to work independently in a target-driven environment. - Prior experience in astrology, consultation platforms, creator onboarding, or service partner acquisition will be an added advantage. Preferred Skills - Lead conversion and onboarding experience. - Customer-centric approach. - Strong follow-up and communication skills. - Ability to multitask and manage onboarding pipelines efficiently. - Positive attitude and willingness to learn. Benefits - Work from the comfort of your home. - Opportunity to be part of a fast-growing consumer internet startup. - Dynamic and collaborative work environment. - Career growth opportunities in operations and business functions. - Performance-driven rewards and incentives.

Role Description Eaze is a sister app of Lokal where Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Associate - Onboarding and Engagement to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Process leads generated through multiple channels and guide potential candidates through the application process. - Schedule and conduct interviews to evaluate candidates on key skills such as communication, empathy, and emotional maturity. - Develop and deliver training programs that equip wellness buddies with the necessary skills and knowledge for success on the platform. - Facilitate a smooth onboarding process that integrates new wellness buddies into our community guidelines and operational standards. Qualifications - Minimum 1 year of experience in Supply operations, Chatrooms, Social Media, Creator Onboarding or Community Operations. - Good understanding of mental health principles or adaptability to learn - this is for assessing and supporting wellness buddies along the process. - Fluency in Telugu (must know Read, Write & Speak) along with proficiency in English. - Good verbal and written communication skills for effective interaction with candidates and internal teams. - Strong skills in MS Office tools (Word, Excel, PowerPoint) for documentation and reporting. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description Eaze is a sister app of Lokal where Eaze is an emotional wellness platform where you can connect and talk with experienced wellness buddies, who empathize with your experiences and will help you to feel good within minutes. We're looking for a skilled individual for the role of Onboarding and Engagement Manager, to handle the recruitment, training, and onboarding of our wellness buddies and be responsible for their performance and development during their tenure with the platform. Key Responsibilities - Make outbound calls to potential and existing Wellness buddies to inform them about products and services. - Follow up on leads generated through various marketing campaigns. - Maintain detailed records of host interactions and transactions. - Achieve daily/weekly/monthly call and conversion targets. - Provide accurate and timely information to Wellness buddies. - Stay updated with the latest products, services, and promotional offers. - Train & onboard new Wellness buddies as per Guidelines of App. Qualifications - Bachelor’s degree. - Proven experience as a Tele Caller or in a similar role. - Excellent communication skills in Gujarati and English (read, write and speak). - Ability to handle host rejection and remain patient. - Basic knowledge of computer operations, CRM & Excel. - Strong listening and negotiation skills with a positive attitude and ability to work in a team. Why Join Us? We’re scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you’ll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.

Role Description We are looking for a detail-oriented and responsible Associate – Trust & Safety to help build a safe, respectful, and trustworthy community across Dostt and Eaze. In this role, you will review and moderate audio, video, and chat conversations, identify policy violations, and ensure that all user interactions comply with platform guidelines. You will work closely with the Trust & Safety team to maintain community standards, improve user experience, and protect the integrity of our platforms. Key Responsibilities: - Review and moderate audio, video, and chat conversations as per platform guidelines. - Monitor user-generated content and interactions to ensure compliance with community standards. - Identify, investigate, and take appropriate action on inappropriate, abusive, harmful, or policy-violating content. - Escalate critical safety issues and high-risk cases to the relevant internal teams. - Audit recorded conversations to ensure quality, compliance, and policy adherence. - Document moderation decisions accurately and maintain detailed moderation records. - Assist in preparing periodic moderation reports and identifying recurring trends. - Support appeals and review requests by re-evaluating flagged content when required. - Collaborate with cross-functional teams to improve moderation processes and user safety initiatives. - Stay updated on evolving Trust & Safety policies, moderation guidelines, and platform protocols. - Contribute towards creating a safe, respectful, and engaging experience for users across Dostt and Eaze. Qualifications - Bachelor's degree in any discipline. - 1–2 years of experience in Content Moderation, Trust & Safety, Community Moderation, Customer Support, Quality Audit, or similar roles. - Strong understanding of community guidelines and online safety standards. - Excellent analytical and decision-making skills with sound judgment. - Strong verbal and written communication skills. - Proficiency in English and at least one regional language (Read, Write & Speak mandatory). - Comfortable reviewing sensitive or potentially disturbing content while maintaining professionalism. - Basic knowledge of CRM tools, Microsoft Excel, and computer applications. - High attention to detail with the ability to maintain consistency in moderation decisions. - Ability to work independently and collaboratively in a fast-paced environment. Requirements - Experience in Trust & Safety or platform moderation operations. - Familiarity with social, audio-first, chat-based, or creator community platforms. - Understanding of fraud prevention, abuse detection, and policy enforcement. - Strong interpersonal and conflict-resolution skills. - Ability to manage high moderation volumes while maintaining quality and accuracy. - Experience working with moderation dashboards, QA tools, or ticketing systems. Benefits - Be part of building safe and trusted communities on rapidly growing social platforms. - Work on large-scale Trust & Safety operations with real user impact. - Gain hands-on exposure to content moderation, community safety, and policy enforcement. - Collaborative, high-growth startup environment with opportunities to learn and grow. - Opportunity to make a meaningful impact by fostering healthier and safer digital interactions.

Role Description We are hiring for our sister app Dostt, an audio and video platform. Currently, we operate in Telugu, Tamil, Kannada, Malayalam, Hindi, Punjabi, Marathi, Oriya & Bengali. Having built a strong base in India, we are now launching in the Philippines, our first locally-sourced international market, operating in Tagalog (Filipino) and English. As we expand into this new market, we are seeking an Associate - Supply Operations Manager, who will be one of the founding members on the ground for Dostt Philippines. This role involves: - Managing the operational supply of community hosts and key contributors. - Ensuring a well-balanced and engaging environment for the Philippines’s base. - Ensuring an optimal number of active hosts and contributors. - Developing talent pipelines and coordinating resources. - Overseeing the smooth operation of 1:1 Audio/Video calls. - Working closely with community teams, supply-side partners, Trust & Safety, and Hosts. - Contributing in Tagalog-language content moderation. - Serving as the primary translation and localization bridge between our central product and operations teams and the local market. Qualifications - Bachelor’s degree in Operations Management, Community Management, Business Administration, or a related field. - 2+ years of experience in community management, operations, or supply chain roles, with a focus on audio/video content or social platforms. - Must be fluent in Tagalog & English (Read, Write & Speak). - Strong understanding of community dynamics in 1:1 calling environments. - Experience managing hosts and content contributors. - Proficiency in analytics tools, community management platforms, and audio/video calling technologies. - Excellent communication, leadership, and organizational skills. - Ability to multitask and prioritize in a fast-paced, dynamic environment. Requirements - Handle a team of Philippines TCs (Telecallers) up to a defined level when required. - Performance Monitoring & Data Analysis. - Identify, onboard, and manage Filipino hosts and key contributors for 1:1 Audio/Video calls. - Develop and execute strategies to recruit and retain high-quality talent. - Ensure adequate supply of live hosts and contributors to meet community demands. - Oversee day-to-day operations of 1:1 Audio/Video calls. - Monitor host performance, providing feedback and support. - Track and analyze key metrics such as call duration and host performance. - Develop and implement training programs for hosts. - Foster a culture of continuous improvement among hosts. - Develop strategies to expand the host and contributor base to new markets. - Own Tagalog translation and localization across operational surfaces. - Build and maintain a Tagalog glossary and style guide. - QA all Tagalog-facing surfaces in the app. - Act as the real-time language bridge in day-to-day operations. Benefits - We’re scaling fast with strong fundamentals. - Mission to empower millions through AI and access. - Ownership from day one. - Build for real impact. - Help redefine the roadmap of how India connects to opportunities, knowledge, and experts.