Airwallex

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the teamThe Enterprise Business team at Airwallex is a high-performing and collaborative group of innovators, focused on transforming the way large global businesses operate. We’re passionate about delivering cutting-edge payments and financial solutions that streamline operations and drive growth for our enterprise clients. As a team, we value strategic thinking, prioritising our customers, and a deep understanding of the unique challenges faced by multinational organizations. What you’ll doBased out of our Hong Kong office, this role will be focused on generating and qualifying leads that will build Airwallex’s Hong Kong Enterprise sales pipeline. As a Sales Development Representative (SDR), you should be excited about engaging with prospects to find out about their needs, adept at identifying high value opportunities and capable of managing early sales funnel activities. You are used to delivering value in complex situations and are energized by learning about new and existing products. Finally, you enjoy building – you like to actively participate in the development of the demand generation and sales process, the articulation of Airwallex’s value proposition, and the creation of key tools and assets. With the team, there are many opportunities to progress as the business continues to grow. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! This role is based in Hong Kong. Responsibilities: - Harness existing C-suite relationships across fintech and digital payment ecosystems to qualify high-value commercial opportunities that expand Airwallex's regional client footprint. - Initiate contact with potential customers through email outreach or cold calling and follow up on designated touchpoints in a customer journey - Move quality leads through the funnel while connecting them to a salesperson and arranging meetings - Develop relationships with prospects to uncover needs through effective questioning to qualify interest and viability to prepare hand-off to sales - Update activity and contact information within the CRM system and support reporting efforts - Inform and recommend outreach strategies and best practices through testing various types of touchpoints - Contribute to building out best practices in this area as we grow the team - Collaborate and provide feedback and insights to Marketing to help improve targeting and messaging - Work closely with your designated Account Executive on the handover & first call Who you areWe're looking for people who meet the minimum qualifications for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications: - Target-oriented – You are motivated by stretch targets that facilitate business growth and reward you for direct impact - Customer focused – You are excited to learn about your prospect’s business and rely on data to help solve issues - Process driven – You enjoy developing, documenting, and following procedures to ensure they are efficient, scalable, and defensible - A team player – You are a natural at building relationships with your colleagues but can work independently at ease - A master prioritizer – You leverage sound judgment to quickly assess all the tasks at hand and expertly prioritize them - Obsessively Curious – You know when to dig a little deeper to get to the bottom of a problem and solve it; in doing so, you ask the right questions necessary to arrive at a sound, risk-based decision - Track record of top performance or prior success in an BDR-related role - Superior verbal and written communication skills in English and Cantonese (must have) - Strong interest in technology and/or financial services - Self-starter who is able to operate in a hyper growth environment Preferred qualifications: - No more than 5 years of working experience. - Additional language skills in Mandarin would be highly beneficial - Relevant experience working in a high paced start up tech environment - Experience using SFDC or Similar #guangzhou, #hongkong, #shenzhen Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the teamThe Enterprise team at Airwallex partners with some of the most ambitious and complex businesses in the market. We work closely with customers to understand their commercial goals, operational workflows, and growth ambitions, then help them unlock more value from the Airwallex platform. This role will sit within our Hong Kong Enterprise team, with a strong focus on Payment Acceptance and Point of Sale use cases. You will work with customers across onboarding, adoption, growth, and ongoing account development, while partnering cross-functionally with Sales, Product, Operations, Strategy, and other internal teams to deliver strong customer outcomes. About the roleWe are looking for an Account Manager to support and grow a portfolio of Enterprise customers in Hong Kong. This is a post-sales commercial role for someone who enjoys building strong relationships, driving product adoption, and identifying growth opportunities within existing accounts. You will help customers maximise the value they get from Airwallex, especially across Payment Acceptance and POS-related use cases, while acting as a trusted partner through ongoing business needs, operational challenges, and expansion opportunities. This role is well suited to someone with 5+ years of experience in account management, customer success, partnerships, or a related client-facing commercial role within fintech, payments, SaaS, or technology. What you’ll do - Manage and grow a portfolio of Enterprise customers in Hong Kong, building strong long-term relationships with key stakeholders - Drive adoption and ongoing usage of Airwallex products, with particular focus on Payment Acceptance and POS solutions - Understand each customer’s business model, payment flows, operational setup, and growth priorities to identify opportunities for deeper product utilisation - Partner with customers through onboarding, implementation, go-live, and post-launch optimisation - Identify upsell, cross-sell, and expansion opportunities across the Airwallex product suite - Monitor account health, usage trends, and commercial performance to proactively address risks and unlock growth - Act as the voice of the customer internally, sharing structured feedback with Product, Operations, and other teams to improve customer experience - Coordinate cross-functional support for customer issues, escalations, and strategic initiatives - Build trusted relationships with both business and operational stakeholders across customer organisations - Maintain strong account discipline through portfolio reviews, pipeline tracking, forecasting, and regular business reporting What success looks like - Strong adoption and sustained usage of Payment Acceptance and POS solutions across your customer portfolio - High levels of customer engagement, satisfaction, and retention within assigned Enterprise accounts - Consistent identification and conversion of expansion opportunities - Clear account plans, healthy portfolio management, and strong commercial visibility across your book of business - Effective cross-functional collaboration that helps resolve customer issues and improves overall customer outcomes - Credibility with customers as a trusted commercial partner who understands their business and helps them grow What you’ll bring - 5+ years of experience in account management, customer success, business development, partnerships, or another customer-facing commercial role - Experience working with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment - Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions is highly preferred - Strong relationship management skills and confidence working with multiple stakeholders across customer organisations - Commercial acumen and the ability to balance customer value, retention, and growth outcomes - Strong problem-solving ability, with a practical and proactive approach to customer needs and issue resolution - Ability to manage multiple accounts, priorities, and internal stakeholders in a fast-paced environment - Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin) - High ownership, attention to detail, and willingness to learn - Experience using Salesforce or similar CRM tools is a plus Why join usThis is an opportunity to join a high-growth global fintech and play an important role in scaling our Enterprise business in Hong Kong. You will work with sophisticated customers, meaningful products, and cross-functional teams across the business, while building deep expertise in payment acceptance and commerce use cases. If you enjoy solving customer problems, growing strategic accounts, and helping businesses get more value from technology, we’d love to hear from you. #HongKong Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, Airwallex is now co-headquartered in Singapore and San Francisco, with over 2,000 people across 26 offices globally. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire ambitious, curious and reliable people who care deeply about customers and take ownership. You move fast with conviction, think from first principles, use data and sound judgment to make decisions, and hold a high bar for the quality of your work. You are resilient, collaborative and practical, and you stay focused on creating long-term value for customers and the business. What you’ll doAs an Account Manager in our Hong Kong SME & Growth team, you will own a portfolio of existing customers and operate with a strong hunter mindset to uncover, qualify and close expansion opportunities. This is a commercially focused growth role responsible for increasing revenue, deepening product adoption and building senior customer relationships across your book of business. You will use customer, product and transaction signals to identify where Airwallex can solve bigger problems for clients, then move quickly to convert those signals into pipeline and revenue. You will partner closely with sales, product, operations, risk, marketing and strategy to deliver strong commercial outcomes and a high-quality customer experience. This role is based in Hong Kong. Responsibilities - Own revenue growth across an assigned portfolio of SME & Growth customers by identifying and closing upsell, cross-sell, reactivation and expansion opportunities across Airwallex’s product suite. - Build deep relationships with founders, business owners, finance leaders and other senior stakeholders, including C-level decision-makers where relevant, to understand customer needs, commercial priorities and growth plans. - Proactively use customer, product and transaction signals to identify high-potential opportunities, commercial risks and whitespace for expansion, and act on them quickly. - Run high-urgency, multi-channel outreach to decision-makers through phone, email and other appropriate channels to generate conversations and progress deals. - Own a disciplined pipeline in Salesforce, including opportunity management, forecasting, activity tracking and conversion performance. - Lead commercial conversations, solutioning and negotiations across multi-stakeholder sales cycles, with a clear focus on value creation and revenue outcomes. - Partner cross-functionally with product, engineering, operations, finance, risk and marketing to solve customer problems, remove blockers and share market feedback. - Act as a trusted advisor to customers by helping them understand how to get more value from Airwallex and expand their use of the platform. Requirements - 3+ years of quota-carrying B2B sales, account management or commercial growth experience in fintech, payments, SaaS or another complex technology environment. - A strong hunter mindset with a proven track record of growing revenue through proactive outreach, opportunity creation and closing within an existing customer base. - Experience selling to SME and/or mid-market businesses and confidence engaging founders, owners, finance leaders and C-level stakeholders. - Strong commercial judgment and the ability to run structured discovery, solution selling and negotiations across complex or multi-product sales cycles. - Payments experience is highly preferred. Experience selling complex technology products is also highly valued. - Strong verbal and written communication skills in Cantonese and English. - A data-driven approach to managing pipeline and performance, with experience using Salesforce or a similar CRM to forecast and drive execution. - Strong stakeholder management and collaboration skills, with the ability to work effectively across multiple internal functions. - A practical problem solver who can interpret customer data, usage trends and commercial signals to turn complexity into action. #HongKong Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. What you'll do You will work closely with other members of the channel partnerships team and the sales team to nurture and grow both new and existing partners, and you will take ownership over the account management and continued growth of partners. This is a great opportunity to join that team and help shape the next phase of Airwallex’s growth in the Hong Kong region. Responsibilities: - Educate partners on the Airwallex product suite and the partner journey, activate partners to increase overall client referral activities, and manage the day-to-day operations and maintenance of partners. - Deepen relationships with key partners to strengthen executive relationships. - Devise initiatives and campaigns to drive scalable growth across different groups of partners. - Identify and resolve roadblocks/ objections to obtain buy-ins from partners and key stakeholders. - Coordinate with cross-functional teams within Airwallex, including strategy, operations and finance where required to deliver a seamless experience for our partners. Who you are: - You are results-driven and hold yourself accountable for delivering on growth targets. - You are a relationship builder with strong channel partnerships and contacts to leverage from. - You are creative and are excited about delivering impactful partnerships in unique and strategic ways. - You have extensive experience with best-practice partnership management. - You are a proactive self-starter who can independently identify and execute new partnership opportunities. - You are comfortable with change. You can navigate through ambiguity and are excited to be part of a fast-paced company experiencing hyper-growth. - You are relatable and effective at communicating and managing relationships with external partners. What you will bring: - 4+ years’ experience in partnership, marketing or business development. - Experience in negotiation and partnership proposal development preferred. - Experience in sales or working in tech or a fast-growing start-up would be advantageous. - Excellent communication skill that enables close working relationships with key leaders internally and externally. - Excellent written, verbal and in-person communication skills (Chinese & English) - Strong analytical skills with experience with tools including Excel, PowerPoint, etc. - Bachelor’s degree or equivalent. Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

• Lead and scale our global Customer Support organisation to deliver fast, high-quality and consistent customer experiences across regions and channels • Own the global support strategy, operating model and performance outcomes – balancing standardisation with regional nuances • Architect and run a 24/7 operating model, including regional hubs, escalation paths, and on-call rotations, supported by robust SOPs and governance • Define and manage global SLAs (e.g. FRT, resolution time, backlog health) and own the end-to-end analytics engine (CSAT, NPS) • Lead regular updates and drive continuous improvement through global QA, case audits, and standardized coaching programs • Lead the design and optimization of the global support tech stack (ticketing, telephony, chat, community, knowledge) in partnership with internal teams • Drive deflection initiatives through knowledge management and in-product guidance to reduce contact rates while simultaneously improving the customer experience • Act as the primary bridge between Support and Product/Engineering to improve supportability standards, incident management and bug prioritisation • Represent Voice of Customer and lead Support response for crisis management and major incidents, ensuring clear executive visibility and timely customer communications • Build and develop a high-performing, diverse global support organisation, including regional leaders, hubs and specialist pods, through strategic org design and career pathing • Own the vendor/BPO strategy, performance and commercials, ensuring cost-efficient and compliant operations across regions.

About AirwallexAirwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide – including Brex, Rippling, Navan, Qantas, SHEIN and many more – with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you’re ready to do the most ambitious work of your career, join us. Attributes We ValueWe hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you’re motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero‑to‑one ideas into real products, and you “get stuff done” end-to-end. You use AI to work smarter and solve problems faster. Here, you’ll tackle complex, high‑visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let’s build what’s next. About the team:Airwallex aspires to partner with the most ambitious businesses globally. The SME & Growth sales team is where this partnership begins. Your primary focus will be bringing on new SME customers and leveraging your skills in pitching, negotiating, and driving internal processes to set up our partnerships for success. We are looking for someone who has a passion for building relationships, selling, and negotiating, and a desire to revolutionise the way companies transact globally. If you have a customer-first mentality, are solution-focused, obsessively curious about everything, and have the desire to make an impact and grow yourself, our market, and our customers, then you have found your calling. With the commission structure for this role, there is a significant upside for won opportunities. If you’re hungry, smart, persistent, and a great teammate, we want to hear from you! Responsibilities: - Be accountable for increasing revenue and new client acquisition. - Owning the full sales cycle and territory management from prospecting to close. - Ensure the best customer experience and onboarding process for new customers, and own the initial customer ramp-up period. - Representing Airwallex at client meetings and events - Maintain a database of current and potential customers using our CRM system along with meticulous CRM usage and forecasting. - You are success-oriented and hold yourself accountable for delivering key outcomes - You consistently "go the extra mile" in your work and are willing to do what needs to be done to achieve results. Requirements: - 4+ years of sales experience, preferably selling a technical / financial product, with a track record of top performance, preferably in business development and outbound sales. - Strong inside and outbound sales experience. - You will have excellent presentation, communication, and solution-selling skills (directly tailored to customer needs) and experience in identifying and influencing multiple key decision-makers and stakeholders. - Ability to understand complex technical requirements and craft solutions across multiple products. - Proven ability to lead complex negotiations involving bespoke commercial agreements and multi-product sales, progressing opportunities through a multi-stage sales cycles. - You display strong analytical skills and an organized way of working. - Superior verbal and written communication skills in English and Cantonese Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Corporate Development and Investor Relations team at Airwallex is the company's strategic brain trust, driving financial strategy, growth, and high-impact decision-making. As a small but high-powered team of experienced ex-bulge bracket bankers, we work at the intersection of strategy, finance, and execution, partnering cross-functionally to unlock new opportunities, and execute complex transactions. From fundraising and M&A to strategic finance initiatives, we play a critical role in shaping Airwallex's future. What you'll do The Manager, Corporate Development & Investor Relations will work in a high-caliber team and will be involved in fundraising, investor relations and M&A for expanding our business into new products and new regions. Responsibilities: - Analyze where to deploy resources and develop partnerships, investments, and/or acquisition strategies to drive long term strategic value - Evaluate white space business, product, and market opportunities in the ecosystem - Work with executives on fundraising activities and investor communication - Develop operating and financial models to support business case - Execute transactions that will have a material impact on the business - Identifying acquisition targets, manage negotiations, deal structuring, financial analysis, due diligence process and execution of acquisition deals, ensuring alignment with Airwallex's strategic goals and regulatory needs - Collaborate with legal, finance, and CEO's office to ensure seamless post-acquisition integration of the acquired entities What You Will Bring: - 4-10 years of experience, preferably in top-tier investment banking, private equity, management consulting, corporate development in technology companies or equivalent - Bachelor's degree or equivalent - Investment banking experience, specifically with M&A and live deals - Strong analytical skills & data literacy, especially the ability to create and manage investment memos and financial models - Experience in technology, financial services and/or experience in a high growth environment is advantageous - Demonstrated experience as a self-starter capable of prioritizing tasks with great written and verbal communication skills to communicate complex concepts to senior management and stakeholders - Demonstrated experience as a self-starter capable of prioritizing tasks and managing workload effectively - Experience communicating complex concepts to senior management and stakeholders - Success-oriented and hold yourself accountable for delivering key outcomes Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the Team The Financial Crime Compliance (FCC) team at Airwallex is a strategically vital function operating under a clear Three Lines of Defense model. As the independent second line, FCC owns the global AML/CTF program, sanctions framework, risk assessment methodology, and governance infrastructure across all global entities. As Airwallex scales into new markets and deepens its engagement with global regulatory bodies, we are building a world-class compliance organization capable of managing complex financial crime risks at scale. This is an environment where you will tackle high-impact challenges, shape global fintech risk strategies, and help establish foundations for long-term growth. What you'll do As the Compliance Director & MLRO, US, you will lead and scale the regional compliance architecture across the United States, Canada, and expanding Americas markets, ensuring absolute financial crime compliance while supporting regional business expansion. Leading a regional team of compliance specialists and localized MLROs, you will serve as the primary liaison for federal and state regulatory bodies, oversee regional compliance operations, and monitor shifting regulatory developments. You will act as the definitive second-line regional authority, providing compliance sign-off on complex risk decisions, guiding new license applications (including US state money transmitter licenses), and advising on product and customer use cases. You will work closely with the global FCC leadership team, product executives, and regional business heads to ensure compliance is a strategic enabler of growth. This role is based in the US. Responsibilities - Lead, mentor, and scale the AMER regional compliance team, ensuring robust regulatory coverage, local compliance sovereignty, and consistent application of global standards across all active jurisdictions and states. - Act as the primary regulatory liaison for the AMER region, managing day-to-day relationships, complex regulatory inquiries, and high-stakes examinations with federal and state authorities (including FinCEN, NYDFS, state banking departments, and FINTRAC). - Oversee and execute local financial crime operations and reporting workflows in instances where regional regulatory mandates strictly require second-line actions to be performed within the region or specific state jurisdictions. - Monitor the AMER regulatory landscape for shifting BSA/AML, USA PATRIOT Act, sanctions, and financial crime developments, ensuring material updates are proactively analyzed and escalated to the Global Policy team for framework integration. - Serve as the definitive regional second-line authority, providing formal compliance sign-off on high-risk decisions and complex escalations elevated to the Governance and Risk Committee (GRC). - Provide strategic regulatory guidance and compliance advisory on Product Requirement Documents (PRDs), Acceptable Use Policies (AUPs), novel customer use cases, and new regional or state license applications to enable safe, compliant market entry. - Lead the deployment and calibration of specialized financial crime compliance training curricula for regional business units, commercial teams, and US/AMER staff to foster a risk-aware operational culture. Who you are We're looking for people who meet the minimum requirements for this role. The preferred qualifications are great to have, but are not mandatory. Minimum qualifications - Bachelor's degree in Law, Criminology, Public Policy, Finance, Business Administration, or a related analytical field. - CAMS certification or an equivalent globally recognized compliance credential. - 12 to 15+ years of experience in AML, Sanctions, and Financial Crime Compliance within financial services, fintech, payments, or banking. - At least 5+ years of senior leadership experience managing multi-jurisdictional compliance teams or serving as a designated BSA/AML Officer or MLRO within the US or Canada. - Proven track record of interacting directly with AMER regulators (such as FinCEN, NYDFS, state regulators, or FINTRAC) and successfully managing complex regulatory examinations and state licensing audits. - Experience providing compliance advisory on product rollouts, US state money transmitter licensing strategies, and complex corporate customer use cases within a matrixed environment. - A high-ownership, pragmatic approach, with excellent communication and stakeholder management skills to influence cross-functional executives and external partners. Preferred qualifications - Advanced degree such as a Juris Doctor (JD) or a Master's degree in Regulatory Compliance, Law, or Financial Crime. - Advanced professional designations such as CAMS-Audit, CGSS (Certified Global Sanctions Specialist), or CAMS-RM (Risk Management). - Deep fintech and payments experience, including a strong operational understanding of US money transmission, Electronic Money Institutions (EMIs), virtual accounts, multi-currency wallets, and cross-border payment mechanisms. - Experience partnering closely with Product, Risk, and Commercial teams to support high-velocity feature launches and complex corporate onboarding workflows. - Strong data literacy and comfort utilizing operational metrics, automated GRC systems, and dashboards to track compliance metrics and detect regional risk drift. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. About the team: The Knowledge Platform team is at the heart of our company's data and AI strategy. We are building the foundational infrastructure that empowers the entire company to leverage data, AI, and ML into business impact. We accomplish this by creating platforms that handle the entire data and AI/ML lifecycle, simplifying the interface while providing proper safety and governance. This includes managing our data infrastructure (Databricks, Spark, Kafka, etc.), the technology to serve that data to our users (RAG, MCP, etc.), and the platform to host and govern these AI/ML models. In 2026, our team's overarching mission is to evolve our full data ecosystem-encompassing both platform and models-into a fully AI agent-ready infrastructure; we will empower customers to engage directly with the data platform to extract actionable value through capabilities like analytics and natural language querying, while also upgrading the platform to deliver robust, real-time performance for instant, data-driven decision-making. What you'll do In this role, you will lead the architecture and construction of core infrastructure components, taking full ownership of technical decision-making and custom development from foundational storage to high-availability service layers. You will perform deep-dives into systems internals and performance tuning-focusing on state management, checkpointing, and exactly-once semantics-to ensure millisecond-level accuracy and reliability across 30+ global regions. A significant portion of your impact will involve developing the "Knowledge Platform" to power AI-driven products through scalable vector indexing, agentic workflows, and real-time data streaming. Beyond the initial build, you will own the full SDLC for high-performance distributed systems that process petabytes of data at a global scale. As a champion of engineering rigor, you will advocate for elite software practices and contribute to shared tooling, SDKs, and automation frameworks that enhance productivity across the entire organization. Finally, you will serve as a technical beacon and mentor for mid-level engineers, driving high-quality project delivery through meticulous design reviews and hands-on technical leadership. This is a hybrid role based in San Francisco. Who you are: - Experience: Have 5+ years of experience building and operating large-scale distributed systems or infrastructure platforms. - First Principles Thinking: Possess a deep understanding of computer science fundamentals, including distributed systems, memory management, and networking protocols. - The "Builder" Stack: Are proficient in Java, Kotlin, or Go. You should have hands-on experience (or the desire to deep-dive) into the internals of Kafka, Flink, Spark, Kubernetes, or OLAP engines. - Ownership Mindset: Have a proven track record of taking 0-1 ownership of complex technical challenges, from initial design to production stability. - Curiosity & Impact: Are intrinsically motivated to explore emerging tech in AI/ML infrastructure and real-time systems to create tangible business impact. Preferred Qualifications: - Hands-on design experience in crafting data processing patterns for a modern Lakehouse architecture. - Contribute to the design and development of standard framework modules, high-performance services, and client libraries for big data using tools like GCP, Databricks, BigQuery, DataProc, Kafka, Kubernetes, Spark, DataFlow, Google Cloud Storage, and Airflow. - Excellent written and verbal communication skills tailored for diverse audiences (leadership, users, company-wide). - Ability to rapidly evaluate various technologies and conduct proof of concepts to drive architecture design. - Experience thriving in a complex environment. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know. #BI-Hybrid

About Airwallex Airwallex is the only unified payments and financial platform for global businesses. Powered by our unique combination of proprietary infrastructure and software, we empower over 200,000 businesses worldwide - including Brex, Rippling, Navan, Qantas, SHEIN and many more - with fully integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,200 of the brightest and most innovative people in tech across 26 offices around the globe. Valued at US$8 billion and backed by world-leading investors including T. Rowe Price, Visa, Mastercard, Robinhood Ventures, Sequoia, Salesforce Ventures, DST Global, and Lone Pine Capital, Airwallex is leading the charge in building the global payments and financial platform of the future. If you're ready to do the most ambitious work of your career, join us. Attributes We Value We hire successful builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You're humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking. If that sounds like you, let's build what's next. We are seeking a visionary, hands-on Director of Product Design to lead the design of Airwallex's developer platform. You will own the design strategy and execution for our end-to-end developer experience, spanning our APIs, SDKs, developer tools, documentation, ecosystem integrations, and whitelabel customer management tools. You'll partner closely with product and engineering leaders across the company and high-performing team of product designers focused on world-class developer experiences that power a thriving embedded finance and partner ecosystem. Responsibilities Product & Design Strategy - Define a clear, opinionated design strategy for how customers understand and use cash, high-yield, and credit accounts, and inter-account transfers as their organisation grows. - Partner with PM leaders to frame problems, prioritise opportunities, and ensure design is embedded early in product strategy, not only at execution time. - Establish moving money into, within, and out of Airwallex as a user experience foundation that other product areas (e.g. Spend management, Subscription billing, etc.) can build on top of. Design Leadership & Execution - Lead end-to-end experience design: Oversee research, object modeling, interaction design, research and testing, and UI design for your team's products and features. - Raise the quality bar: Set and maintain a world-class standard for UX and UI quality in complex, data-rich screens (e.g. tables, charts, reconciliation views, approvals), ensuring work is robust and polished across desktop, mobile web, and native mobile apps. - Drive a rigorous discovery and validation practice: Ensure your teams use research, experimentation, and product analytics to understand customer behaviour. - Build a collaborative, growth-oriented design practice: Help shape the rituals, feedback practices, and shared standards that keep designers connected across regions and domains. - Integrate with design systems and platform patterns: Collaborate with the design system team to ensure your team's experiences use and extend shared patterns. People Leadership & Org Building - Lead and grow a high-performing design team: Manage and develop senior and staff-level product designers across our London and Singapore design studios, setting clear expectations for impact, craft, and ownership. - Create healthy, effective design-product-engineering partnerships: Develop ways of working that make collaboration with PMs and engineers productive, with design engaged from problem framing through to launch and iteration. Requirements - Experience: 12+ years in product / UX design with significant time spent on complex, system-heavy products (e.g. B2B SaaS, developer platforms, financial or payments products). 4+ years leading designers, including managing senior designers or design managers. - Domain knowledge: Experience with developer platforms, APIs, SDKs, and technical tooling in fintech, payments, or financial infrastructure, ideally with exposure to embedded finance. - Design craft & systems thinking: Deep strengths in interaction design, information architecture, and UX for complex workflows and data-heavy products. Able to think at both the screen and system level: flows, states, permissions, object relationships, and edge cases. - Leadership & influence: Proven ability to set vision, align stakeholders, and lead multi-quarter initiatives that cut across multiple domains and teams. Comfortable debating trade-offs with senior product and engineering leaders, and advocating for customer outcomes with clarity and pragmatism. - Data- and research-informed: Familiar with partnering closely on user research and quantitative analysis to inform decisions, validate designs, and measure impact. - Communication & storytelling: Excellent written and verbal communication skills, with the ability to make complex financial and technical concepts accessible to diverse audiences. - Adaptability: Thrives in a fast-paced, high-growth environment with evolving priorities and ambiguous constraints. Nice to Haves - Background working with API products and developer-facing experiences. - Degree in Design, HCI, Computer Science, or a related field. Working at Airwallex - We work in a hybrid model, with teams collaborating in-office and remotely across regions. - Airwallex is a high performance, high responsibility, high impact workplace where you'll be expected to take ownership and ship meaningful work. - If you're excited to design the financial operating system for modern businesses and lead a pivotal part of that experience, we'd love to hear from you. Applicant Safety Policy: Fraud and Third-Party Recruiters To protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary. Equal opportunity Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don't regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.