Mercy Ships

Role Description The New Ship Application Support Engineer I is responsible for supporting the IT Product Manager in the new ship build of Mercy Ships' core applications. This position is a remote and full-time, two-year limited term position and requires domestic and international travel. Annual compensation range is $60,000-$75,000. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. How You'll Contribute: - Perform all tasks assigned in the installation, configuration, and set up of applications for the New Ship. - Assist in training users at roll out / end of Equipping for the new ship. - Work independently with members of the user community to define and document requirements for the installation, implementation, and day-to-day operations of the applications. - Write and maintain documentation including configurations, specifications, and designs for new and existing applications. - Ensure product direction is aligned with Mercy Ships' desired enterprise architecture. - Maintain alignment and uphold Mercy Ships Core Values, Code of Conduct, and follow the policies and procedures published on Compass. - Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Collaborate with project management functions in the execution of the new ship build. - Provide status reports as requested. Leadership - Use servant leadership and strong interpersonal skills to support an effective, creative, and collegial team. - Act as a team player, using principles from Crucial Conversations to ensure strong and open working relationships. - Protect information assets controlled within the IT systems, applications or infrastructure, as defined in Mercy Ships policies and procedures. Performance - Regularly search for and identify opportunities for improvement in our current configuration and architecture. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Supportive of Mercy Ships' mission, vision, core values, and cultural philosophy. - Contribute to community life, requiring stable and healthy interpersonal skills. - Embody a holistic ownership philosophy demonstrating self-motivated accountability, initiative and willingness to take on areas of responsibility. - Partner effectively across all levels of the organization and develop positive working relationships and exceptional customer service. - Strong interpersonal and communication skills, to ensure goals and expectations are clearly articulated. - Analytical, evaluative, and problem-solving abilities in preparing for the future. Requirements - Bachelor's Degree in Information Systems, Computer Science, or a related field, or the equivalent combination of education and experience. - A minimum of one year of relevant work experience, including experience in product or software administration. - Experience in the specific product or another relevant technology platform is preferred. - Must be able to travel internationally with current passport. - All visitors to a vessel in field service are required to be up to date and compliant with current approved medical requirements. Benefits - This is a paid position. - To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities .

Role Description The Pharmacy Technical Assistant works under the direction of the Pharmacy Clinical Coordinator and the Hospital Support Services Director to provide technical support to the pharmacy teams on Mercy Ships vessels. - Maritime Health Support to each ship pharmacy - Updates Maritime Health Pharmacy Manual and Anchor documents for Maritime Health updates affecting pharmacy workflow - Supports Maritime Health LMS course – resets and updates staging environment for each trainee - Resets generic inpatients in Maritime Health when software unresponsive - Creates Maritime Health Intransit reports from Arise - Creates Maritime Health inventory upload files - Creates weekly Supplier Usage reports - Will provide support to the transition from Maritime Health to new Pharmacy software - Omnicell Support to each ship pharmacy - Omnicell Help Desk responder for pharmacy tickets - Updates Omnicenter database - adds items to master list or individual cabinet lists, edits or adjusts par levels and reorder levels, adds aliases - Exports and Imports Master Item lists for ship medical supply departments - Pharmacy Ordering-Shipping Oversight - Uses expired medication reports and low stock reports to determine ordering needs before shortages occur- with input from Senior Pharmacists and Pharmacy Program Manager - Reviews Emergency medications spreadsheet and MSL for each ship and determines medications to be ordered and shipped before expiration- with input from Senior Pharmacists and Pharmacy Program Manager - Attends weekly AFM and GLM supply meetings to track shipments and communicate pharmacy issues- reports weekly shipment updates to AFM and GLM Pharmacy Teams chats - Follows up on critical items to ensure they are on route via most expeditious route. - Provides support to the Pharmacy Program Manager- following SCDs, container + shipment schedules, and follows-up with ISC and EDC planning teams - Provides support to Senior Pharmacists questions regarding medication shortages, orders, and expected arrival of shipments on board - Provides technical support for Pharmacy Program Manager and Pharmacy Clinical Coordinator when they are travelling for business or on PTO - Vessel Support - Participates in pharmacy restocking inventory during AMP’s - Future help in "standing down" the AFM pharmacy and setting up the AFM II. - Fills in for pharmacy technician on ships for last minute temporary staffing gaps - Formulary Updates - Updates formulary in Sharepoint with new information from P&T committee meetings provided by Pharmacy Program Manager - Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. - Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description Qualifications - Fluency in written and verbal English required - Computer skills essential - Outlook and Excel are required - Knowledge of Omnicell and Maritime Health software systems preferred - Prompt responses to information and requests required - Required to be a self-starter, detail-oriented, and accurate Requirements - Accredited pharmacy technician program graduate - Two years of current Pharmacy Technician experience required - Mercy Ships experience preferred Certifications and Licenses - Pharmacy Technician license required Compensation Compensation Range for This Position: $57K - $60K annually. Compensation is based on U.S. hires and may vary depending on the employee's location. This is a Full Time REMOTE non-exempt position that requires international travel. Call to Action Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities

Role Description The Senior Manager, Ship People & Culture (P&C) Operations provides day-to-day operational leadership for core HR functions onboard Mercy Ships vessels. Reporting directly to the Senior Director of Ship P&C Operations, this role ensures consistent, high-quality delivery of business-as-usual P&C services by supervising Ship P&C Directors and P&C Support Specialists and maintaining operational standards across both ships. This role is intentionally operational, not strategic. The Senior Manager is responsible for executing core HR practices, including: - Crew relations - Disciplinary processes - Policy application - Workforce administration - Coordination with ship leadership The Senior Manager partners with the Senior Director of Ship P&C Operations and the P&C Transformation Partner during organizational improvements, policy updates, and system rollouts. While the Senior Director leads strategy and transformation, the Senior Manager ensures that changes are implemented effectively and embedded into daily practice at the ship level. This role supports a multi-status workforce (volunteers and employees) within a faith-based, international NGO and acts as the operational bridge between shipboard P&C teams and shore-based leadership. Strong HR generalist expertise, sound judgment, and the ability to operate within a maritime-informed context are essential. The role must be based in either Africa or Europe so as to be close to the same time zone as our ships and on-ship teams and be willing to travel up to 40% of the year. *Compensation range for this position is $90,000- $95,000 **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. This is a full time, REMOTE position. Qualifications - Strong leadership and people management skills, with experience supervising managers and multi-location operational teams. (Required) - Demonstrated expertise in core HR/People operations, including case management, crew/employee relations, policy application, and day-to-day workforce administration. (Required) - Ability to lead within a multicultural, international, faith-based NGO environment. (Required) - Strong communication, collaboration, and conflict-resolution skills. (Required) - Ability to partner effectively on change initiatives, supporting adoption and implementation at the operational level rather than leading transformation design. (Required) - High cultural intelligence and emotional maturity; ability to navigate sensitive interpersonal situations with grace. (Required) - Familiarity with HRIS systems and process-oriented workflow management. (Required) - Ability to operate effectively within a maritime or remote-operating context, or to quickly develop working knowledge of shipboard environments and constraints. (Required) Requirements - Bachelor’s degree in Human Resources, Organizational Leadership, Business, or a related field. (Preferred) - 5–7 years of progressively responsible experience in HR, People Operations, and/or volunteer program management, with demonstrated competence in daily HR operations. (Required) - Strong leadership and people management skills, with demonstrated experience supervising Managers and multi-location or remote-working teams. (Required) - Experience in nonprofit, NGO, mission-based, international, or volunteer-reliant settings. (Preferred) - Experience in maritime, remote, or highly regulated operational environments. (Preferred) - Or equivalent combination of experience and education. - HR certification (SHRM-CP/SHRM-SCP, HRCI-PHR/SPHR, CIPD, etc.). (Preferred) - Training in conflict resolution, mediation, or cross-cultural leadership. (Preferred) Benefits - Opportunity to contribute to a mission with eternal significance. - Full-time, remote position. - Competitive compensation range.

Role Description The SharePoint Solutions Designer will serve in a 6-month full-time limited term role supporting the Volunteer Experience teams. This role will: - Assess current SharePoint sites, lists, libraries, reports, and workflows. - Improve data structure and integrity. - Develop reporting solutions. - Optimize workflow automation to improve efficiency, visibility, and user experience. The ideal candidate is both analytical and hands-on, capable of conducting discovery work while delivering practical, scalable solutions. The annual compensation range for this position is $85,000 to $90,000 (compensation will be prorated to reflect the contract term). This is a 6-month limited term contract and full-time, REMOTE position. Qualifications - Experience with Power Automate workflow design. - Experience with data structure design and cleanup initiatives. - Experience with Microsoft Lists and SharePoint list architecture. - Experience with Power Query and basic data modeling concepts. - Ability to conduct business process discovery and translate findings into technical solutions. - Ability to document technical solutions for non-technical stakeholders. - Experience creating user-friendly forms, views, and process dashboards. - Experience supporting HR, recruiting, or volunteer programs. - Understanding of data governance best practices. - Familiarity with SharePoint permissions, Microsoft 365 groups, and role-based access. - Experience improving user experience within SharePoint environments. - Strong communication skills with business stakeholders. - Experience with JSON column/view formatting, Power Apps, or Dataverse is a plus. - Familiarity with Microsoft 365 governance, retention, sensitivity, or compliance concepts is a plus. Requirements - 3+ years SharePoint design/development experience. - Strong experience with SharePoint Online in a Microsoft 365 environment. - Proficiency in Power BI development. - Experience building Power BI reports using SharePoint lists, Microsoft Lists, Excel, Dataverse, or other Microsoft 365 data sources. Benefits - This is a paid position. Key Deliverables (End of Term) - Documented current-state assessment and improvement roadmap. - Cleaned and standardized SharePoint data structures. - Functional Power BI dashboards for core Volunteer Experience metrics. - Optimized and documented automated workflows. - Knowledge transfer materials for internal teams. Additional Responsibilities - Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. - Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description.

Role Description Under the leadership of the Director of Corporate Partnerships, this role executes the US Corporate Partnerships strategy through disciplined systems, repeatable workflows, and reliable partner delivery. - Expand team capacity and impact by building and governing enablement systems while independently growing and managing a corporate portfolio across Gift in Kind (GIK), Service in Kind (SIK), and cash opportunities. - Partner closely with peer US Corporate Partnerships Managers to develop partner proposals end-to-end (narrative, package architecture, pricing/valuation inputs, and benefits/fulfillment plan). - Coordinate internal inputs and drive work through internal approval to partner-ready submission. - Focus on enablement and portfolio execution that increases operational capacity and strengthens partner delivery. How You’ll Contribute - Own and grow a portfolio of corporate partnerships across cash, Gift-in-Kind, and Service-in-Kind, with accountability for pipeline development, revenue generation, and partner retention. - Design and deliver tailored partnership proposals aligned to corporate CSR/ESG priorities and organizational goals, from concept through approval and execution. - Build and manage a disciplined pipeline, including prospecting, qualification, forecasting, and closing, with clear documentation and visibility. - Lead partner communications and stewardship, ensuring consistent high-quality engagement, impact reporting, and renewal readiness. - Oversee onboarding and delivery for partners, ensuring commitments are fulfilled, risks are mitigated, and partner experience is protected. - Coordinate cross-functionally with internal teams (e.g., Programs, Finance, Marketing, Operations) to align inputs, execute partnerships, and support delivery. - Develop and maintain scalable systems, tools, and templates that improve speed, consistency, and quality of partnership development and execution. - Support corporate foundation and grant efforts, including application development, reporting, and maintaining reusable materials. - Monitor performance metrics (e.g., conversion, cycle time, revenue) and continuously improve workflows and partnership outcomes. - Contribute to annual corporate engagement initiatives or events that support pipeline growth and partner stewardship. Qualifications - Strong track record of owning and delivering six figure corporate partnerships, business development, or enterprise sales. - Ability to translate partner needs into compelling proposals, presentations, and engagement strategies. - Excellent communication skills, including executive-level writing and presentations. - Demonstrated ability to manage a full partnership lifecycle: prospecting, negotiation support, closing, delivery, and renewal. - Strong systems mindset with experience building and improving workflows, templates, and operational processes. - Proficiency with CRM platforms, reporting tools, and project management systems to manage pipelines, data, and cross-functional work. - Ability to coordinate across teams and manage complex deliverables with multiple stakeholders. - High attention to detail, organization, and reliability in managing commitments and timelines. - Sound judgment and prioritization skills, with the ability to balance competing demands and focus on high-impact work. - Experience with corporate–nonprofit partnerships (e.g., cause marketing, sponsorships, co-ventures) and grant processes preferred. - High integrity, discretion, and alignment with organizational mission and values. Requirements - Bachelor’s degree or equivalent of relevant experience in business, operations, communications, or other external facing roles required. - 7–8 years of experience in corporate partnerships specific fundraising, account management, project management, or enterprise sales, with demonstrated revenue achievement. - Experience working in the nonprofit sector, social sector, or corporate background, and managing sensitive and confidential information. - Experience using CRM systems and project management tools to manage pipelines, reporting, and workflows. - Experience with GIK, operational planning, process improvement, or project management, is highly valued for this role. - Grant writing and/or corporate foundation experience preferred. - Management experience for processes and corporate partnerships. - Management experience in budget and revenue planning, and overseeing fiscal procedures and practices, along with financial acumen for tracking metrics and revenue, is desired. - Proficiency in Microsoft Office Suite, with an ability to manage technology platforms and donor management systems is required. - Domestic travel required 20 percent + for partner meetings and events based on organizational guidelines for safe travel. - International travel is required based on organizational needs and guidelines. - Experience with international missions and/or medical background is highly desirable. Compensation Compensation Range for This Position Is $95,000-$102,000. This is a full-time, REMOTE position. Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire. Benefits Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! This is a paid position. To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities

Role Description The Jr. Specialist HRIS Operations provides high-level support, system administration, operational project support, and end-user training. The Specialist HRIS Operations will play a pivotal role in creating training documents (SOPs) for all of the Core HR teams’ processes in the new HRIS. Annual compensation range for this position is $48,000- $53,000 This is a full-time, remote position. How You’ll Contribute - HRIS Support - Perform system administration for the Human Resources team within Dayforce. - Diligently monitor and triage service request queue and other support request channels. - Promptly respond to all requests, courteously set appropriate expectations, and provide timely follow-up/resolutions. - Serve as tier 1 people systems production support through the entire employment lifecycle, adhering to respective service level agreements. - Consistently apply standard operating procedures to deliver on general support requests while continually searching for opportunities for improvement. - Research and diagnose issues, escalating to internal or external partners as needed. - HRIS Training - Partner with functional/business leaders to create and deliver regular Dayforce training to end users and key user groups in alignment with functional processes. - Author and publish process documentation, work instructions (SOPs), and reference guides. - Continuously assess training methods and content to improve delivery, relevance, and value. - HRIS Security, Protection, and Governance - Ensure protection of People Data by adhering to applicable internal and external data protection policies, regulations, and procedures. - Escalate system/process vulnerabilities and ensure proper mitigation. - Follow and champion best practices in role/access controls, secure data transfers, and maintaining system security protocols. - Create awareness of the importance of data protection and security by supporting training campaigns where needed. Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Understanding of human capital management, enterprise resource planning, or financial management systems. - Ability to develop and manage system policies and workflow processes, preferred. - Ability to maintain organizational structure/master data and accurately update transactional data. - Must be able to update data and correct records efficiently and accurately. - Ability to analyze issues, recognize patterns, and perform root-cause analysis. - Ability to continually learn and adjust to new processes and system functionality required. - Excellent written and verbal communication skills with the ability to translate technical concepts to business language. - Effective listening skills. - Ability to uphold and champion high customer service standards, with the ability to prioritize a high volume of requests efficiently. - Self-motivated and ability to be productive independently. Requirements - Bachelor’s degree in computer science, Business Administration, Human Resources, related field, or equivalent experience required. - 1 year experience administering HR information system, Payroll system, ATS, ERP, and/or finance management systems required. - Experience in Ceridian Dayforce preferred. - Advanced proficiency with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, Visio). - 1 year experience training and creating work instructions/quick reference guides for end users. - Experience within the Human Resources field is preferred but not required. Benefits - This is a paid position. Pour your God-given talents into a mission with eternal return on investment -- join the Mercy Ships Crew, today! To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities

Role Description The Medical Review Case Management Nurse serves Mercy Ships by performing medical review, case management, safety initiatives, and health readiness programs. The role ensures volunteers and staff are medically fit, supported throughout their service journey, and processed appropriately through illness, injury, incidents, and return-to-service processes. - Conduct comprehensive medical reviews and assess fitness for service for volunteers, staff, contractors, and guests in accordance with organizational standards. - Review complex medical cases and collaborate with healthcare providers to support service readiness, wellness programs, chronic disease management, immunization compliance, and reasonable accommodations. - Serve as a clinical resource and subject matter expert on occupational health, global health, travel medicine, volunteer health screening, and related organizational policies and procedures. - Lead complex case management activities for individuals experiencing illness, injury, medical restrictions, or workplace incidents, including assessment, care planning, coordination, and follow-up. - Coordinate care and communication among healthcare providers, insurers, organizational leaders, and other stakeholders to support treatment, recovery, and return-to-service outcomes. - Manage occupational injury and workers' compensation cases from initial reporting through resolution, ensuring accurate documentation, regulatory compliance, and consultation on complex or high-risk claims. - Analyze claim, injury, and health trends to identify opportunities for risk reduction, injury prevention, and program improvement. - Collaborate with Hospital Quality Managers, Department Managers, and organizational leadership to conduct risk assessments, incident investigations, root cause analyses, and implementation of corrective actions. - Support the development, maintenance, and delivery of occupational health and safety policies, procedures, training programs, and continuous improvement initiatives that promote a culture of safety and accountability. - Maintain accurate health records and reporting systems, safeguard confidential health information, ensure compliance with privacy and occupational health standards, and prepare reports, audits, dashboards, and presentations for leadership and stakeholders. - Maintain alignment and uphold Mercy Ships Core Values, Code of Conduct, and follow the policies and procedures published on Compass. - Follow the model of Jesus and align with core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Demonstrates commitment to Mercy Ships' mission, vision, core values, and servant leadership principles while fostering collaboration, integrity, accountability, and cultural sensitivity. - Possesses advanced knowledge of occupational health, case management, population health, global health, medical fitness assessments, wellness programs, and chronic disease management. - Maintains expertise in workplace injury management, return-to-work practices, occupational health and safety regulations, risk assessment methodologies, and injury prevention strategies. - Effectively manages multiple priorities and complex clinical situations while exercising sound judgment, critical thinking, and problem-solving skills. - Communicates clearly and professionally with diverse stakeholders, translating complex clinical information into understandable and actionable guidance. - Builds strong relationships through exceptional customer service, cross-cultural awareness, and the ability to work effectively across geographic regions and multidisciplinary teams. - Demonstrates professionalism, adaptability, resilience, and the ability to work independently in a remote environment while maintaining high standards of quality and confidentiality. Requirements - Current Registered Nurse (RN) license or equivalent nursing licensure recognized in the candidate's country of residence. - Minimum 7 years of nursing experience. - Experience managing complex clinical cases and multidisciplinary teams. - Experience working remotely and collaborating across multiple locations and time zones. Preferred - Bachelor’s degree in nursing or equivalent nursing licensure recognized in the candidate's country of residence. - Minimum 3 years of experience in one or more of the following: - Occupational Health - Case Management - Workers' Compensation - Employee/Volunteer Health - Public Health - Global Health - Experience supporting volunteers in international service environments. - Experience in healthcare quality, patient safety, or risk management programs. - Experience working within Low to Middle Income Countries or other resource-limited settings. Compensation Compensation Range for This Position Is $75,000 - $80,400. This is a Full Time REMOTE position that requires international travel. **Compensation range listed is for U.S. hires only. Actual compensation may vary dependent upon location of hire.

Role Description As a Medical Recruitment Specialist, you are responsible for finding and identifying the best healthcare talent to join the bold mission of Mercy Ships. You are an advocate for the candidate, a consultant to the Staffing team, and a champion of our mission and values. You will design and implement innovative sourcing strategies and actively recruit qualified healthcare professionals to ensure the organization can meet its goals. Compensation range for this position is $55,000-60,000. This is a full time, REMOTE position with travel required. How You’ll Contribute - Build and evaluate applicant sources by researching and developing relationships with professional associations, trade schools, organizations, etc.; provide information regarding Mercy Ships opportunities, establish partnerships, make presentations, and maintain rapport. - Develop an extensive network of potential candidates as an organized talent pool from alumni, past candidates, current leads, Talent Community, Staff/Crew referrals, industry contacts, hiring sites (e.g., LinkedIn, Indeed, Idealist), etc. - Ensure a high-touch, positive candidate experience utilizing the organization's unique Talent Value Proposition. - Actively source passive candidates, utilizing online tools and search resources, cold calls, etc. - Coordinate and implement seed-planting initiatives through career centers, churches, academic departments, and specialty networks. - Research advertising venues, develop effective ads and job postings, place advertisements accordingly, and monitor effectiveness. - Research and recommend lead sources to expand the network (e.g., buying leads, identifying partnerships and advertising opportunities, etc.). - Develop comprehensive resources to inform sourcing strategy - role requirements, internal/talent requirements, personas and demographics, etc. - Coach and develop team members. Attend regular 1:1 meetings with each direct report. Administer progressive discipline policy as needed. - Participate in and promote webinars and other recruitment functions/activities. - Identify, investigate, and propose new strategic sourcing avenues and events with high ROI for the organization. - Maintain current knowledge of Mercy Ships’ departments, policies, and procedures in regard to minimum commitments, volunteering requirements, and position requirements. - Establish, cultivate and maintain ongoing relationships with internal stakeholders to understand their talent needs within the context of the organizational mission; and translate the information into effective hiring strategies. - Produce regular and thorough activity reports and metrics to stakeholders; utilizing data to prioritize sourcing strategies. - Collaborate with the global recruitment team; share best practices and networks. - Collaborate with the Talent Brand team on sourcing and event initiatives to ensure a high level of branding and professional content. - Contribute to annual recruiting budget; adhere to and maintain documentation for the current budget. - Stay abreast with sourcing and relevant industry advancements by participating in educational opportunities, reading professional publications, maintaining personal networks, and/or participating in professional organizations, understanding the trends and issues pertinent to the industry, volunteerism, etc. - Some overnight travel will be required. - Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. - Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Supportive of the Mercy Ships mission, vision, and committed to its core values. - Understand and apply servant leadership, work collaboratively with integrity, and demonstrate accountability. - Knowledge of data mining and Boolean search methodology. - Knowledge of relevant job boards, publications, and groups to source relevant candidates. - Experience marketing within social media platforms. - Experience tracking relevant KPIs and using data to drive work. - Ability to determine the most strategic sourcing method for different candidates. - Ability to balance multiple priorities while remaining delivery focused. - Must enjoy working with people; strong interpersonal skills required. - Dedicated to providing positive experiences to candidates and improving the talent journey. - Positive and proactive team player, willing to collaborate with others. - Ability to embrace, promote, and participate in a well-functioning, productive, and professional team. - Professional approach to interacting with various stakeholders, building trust and rapport, and proactively keeping them informed. - Strong computer skills required with proficiency with Microsoft 365. - Understanding of marketing automation tools, customer relationship management platforms, and databases. - Capacity to learn new systems, tools, and applications. - Strong written and verbal communication skills. - Ability to communicate the special purpose and mission of Mercy Ships. - Personable and able to develop rapport and trust quickly with candidates. Education & Experience - Successful completion of the Mercy Ships Onboarding program will be required within the first year of employment. - Bachelor's Degree in Human Resources, Business, Marketing, Healthcare, or another relevant field is required, or a mix of education and relevant job experience. - A minimum of two years of recruiting experience is required. - Experience managing a team is preferred. - Familiarity with Application Tracking System (ATSs) required. - Previous experience within Mercy Ships or another non-profit is advantageous, though not required. - Or equivalent combination of experience and education. Benefits - This is a paid position. - To explore our many Mercy Ships volunteer opportunities, please visit us at: Mercy Ships Volunteer Opportunities

Role Description This is a full-time, REMOTE position that requires international travel. Mercy Ships is seeking a creative and strategically minded UX/UI Designer to help shape our employer brand and talent experience. In this role, you will apply your design expertise to elevate how candidates, volunteers, and employees interact with our brand across digital platforms. This is a unique opportunity to bring human-centered design into the world of talent marketing, careers content, and employee engagement—supporting a mission with eternal impact. This position collaborates closely with Talent Acquisition, Marketing, and People teams to create compelling, on-brand digital journeys that reflect who we are and the life-changing work we do. How You’ll Contribute - Design and optimize digital experiences for career sites, internal portals, recruitment campaigns, onboarding platforms, and volunteer web experiences. - Maintain and develop the Volunteer Website in WordPress, creating engaging, informative pages and integrating with other systems where necessary. - Collaborate with Talent Acquisition, Marketing, and People teams to craft compelling candidate and employee journeys aligned with Mercy Ships’ mission and brand. - Develop wireframes, high-fidelity mockups, and interactive prototypes that effectively communicate our talent story. - Apply UX research and data insights to refine content strategy, navigation, accessibility, and conversion pathways. - Support the visual design of career-related social media posts, email campaigns, and employer brand assets. - Maintain and evolve the employer brand design system, ensuring visual and experiential consistency across platforms. - Contribute to the development of inclusive, accessible digital experiences that reflect our values and culture. - Ensure all digital touchpoints align with Mercy Ships’ Core Values, Code of Conduct, and policies. - Follow the model of Jesus and align with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in this job description. Qualifications - Demonstrates strong creative and strategic thinking skills with the ability to translate brand vision into engaging digital experiences. - Possesses a deep understanding of UX principles, responsive design, accessibility standards (WCAG), and user-centered design methodology. - Strong portfolio showcasing web, mobile, and brand-focused design projects. - Advanced WordPress skills with working knowledge of HTML/CSS and CMS platforms. - Proficiency in tools such as Figma, Adobe Creative Suite, Webflow, or similar design platforms. - Experience integrating websites with systems such as Salesforce and Pardot to enhance user experience. - Ability to communicate design rationale clearly and influence cross-functional stakeholders. - Strong collaboration skills and ability to work effectively across departments and cultures. - Passion for storytelling, people-centric design, and building purpose-driven brand experiences. - Supportive of Mercy Ships’ mission and vision and committed to its core values. - Understands and applies servant leadership, works collaboratively with integrity, and demonstrates accountability. Requirements - Bachelor’s degree in UX/UI Design, Graphic Design, Digital Media, Human-Computer Interaction, Marketing, Website Development or a related field preferred. - Minimum of 3+ years of professional experience in UX/UI design, product design, visual design, digital experience design, or website development. - Experience working on career websites, ATS integrations, recruitment marketing, or employer branding initiatives preferred. - Familiarity with content strategy, SEO principles, and performance analytics tools preferred. - Equivalent combination of education and experience may be considered. Benefits - Compensation Range for This Position Is $62,000- $67,000. - This is a paid position.

Role Description The Travel Experience Specialist uses specialist knowledge of the travel industry to liaise with travelers and our travel partners to ensure needs of the individual and organization are met, striving to provide a best-in-class and cost-effective travel booking experience. The annual compensation range for this role is $55,000–$60,000. This is a full-time, REMOTE position. How You’ll Contribute - Uses specialist travel industry knowledge and experience to help deliver cost-effective and personalized travel itineraries for each traveler. - Monitors the shared Travel mailbox and responds to traveler inquiries in a timely manner. - Delivers customized traveler communication and documentation. - Provides pre-departure guidance and service location information. - Answers questions related to flight alerts and travel changes. - Recommends appropriate arrival and departure timing and travel logistics. - Determines eligibility for premium traveler upgrades. - Creates, updates, and manages Concur traveler profiles. - Books and manages travel arrangements using Concur and Sabre. - Monitors traveler delays and cancellations. - Communicates travel interruptions, delays, and updates to travelers. - Coordinates and supports complex or exception-based travel needs. - Coordinates travel logistics including lounge access, hotel prepayments, and ground transportation. - Dispatches rides and manages traveler access within Uber for Business platforms. - Identifies workflow bottlenecks and reassigns approvals to ensure timely processing. - Maintains accuracy and completeness of travel requests and associated records. - Updates and manages Travel-related SharePoint lists and data. - Tracks changes and reviews version history within SharePoint as needed. - Develops and maintains knowledge resources such as blogs, training materials, and internal documentation. - Contributes to internal communications and training initiatives. - Maintains alignment and upholds Mercy Ships Core Values, Code of Conduct, and follows the policies and procedures published on Compass. - Follows the model of Jesus and aligns with our core values by Loving God; Loving and Serving Others; Being a Person of Integrity; and a Person of Excellence in all you say and do. - Other duties may be assigned that are not included in the information provided in this job description. Qualifications - Customer service-oriented with the ability to address inquiries and issues promptly. - Excellent communication skills required - both written and verbal. - Knowledge of corporate travel policies and procedures. - Detail-oriented with a focus on accuracy in tracking and managing travel-related data. - Ability to work collaboratively with internal teams and external partners. - International travel may be required. - Knowledge of administrative and clerical procedures and systems, such as word processing, spreadsheets, managing files and records and other office procedures and terminology, competency with the Microsoft PowerApps Suite preferred. - Pro-active thinker; constantly strive to improve processes. - Analytical skills are a plus. - Enthusiastic and relational approach to work with volunteers and colleagues. - Positive approach to work with a solution-oriented attitude. - Highly adaptable, able to work on multiple projects at once. - Supportive of Mercy Ships mission and vision and committed to its core values. - Understand and apply servant leadership, work collaboratively with integrity and demonstrate accountability. Education & Experience - Bachelor's degree in travel/hospitality, business, or the equivalent combination of education and experience, advanced degree preferred. - 3-5 years of travel industry experience. - Understanding of travel GDS (global distribution system) preferred. - Successful completion of Mercy Ships Entry Training will be required within the first year. - Or equivalent combination of experience and education. Company Description Mercy Ships is a global faith-based charity that uses hospital ships to bring life-changing surgeries and transformational medical training to people in some of the most challenging contexts along the African coast. For over 40 years, Mercy Ships has been delivering lasting hope and healing through safe surgical care, while working alongside partners and stakeholders to strengthen local healthcare systems in more than 55 countries. Since the inception of this dream by founders Don and Deyon Stephens in 1978, Mercy Ships has served more than 2.7 million direct beneficiaries without regard for race, gender, or religion.