• Providing operational support to the Country Trade Compliance team in managing the US Trade Compliance Program. • Maintaining the US Trade portal and Inside+ page. • Developing and managing tracking tools. • Processing HR Export Control Review forms. • Clearing business partner blocks and auditing block releases by the businesses. • Issuing customs broker POAs annually. • Managing Customs notices and demands. • Tracking compliance mitigation actions and project milestones. • Acting as the operational hub for the US CTCO team, ensuring visibility and timely reporting across all Country trade compliance activities. • Supporting the CTCO team with developing and maintaining a training matrix for the trade compliance and product classification programs, as well as a shareable training tracker to be used by the CTCO Team, LTCOs and PCEs. • Managing all Trade portals and drives including the U.S. Trade SharePoint Portal; Organizing, indexing files, creating folders and protected areas, and providing or removing access to the portals as needed. • Supporting with the development and maintenance of the internal US Trade Compliance Inside ABB page. • Responsible for reviewing and processing HR Export Control Review forms on a weekly basis. • Responsible for reviewing and releasing Business Partner blocks in AMSAP, Torque, BUS, S4/HANA and CFIN. • Responsible for auditing SPL & Embargo block release audit texts from GTS approved users monthly. • Responsible for ensuring the Point of Contacts file shared with customs brokers is updated monthly. • Supporting the Senior Leader, Trade Compliance Program, with issuing annual Broker POAs, sending them to the brokers and storing them in a country repository. • Updating the Broker Matrix as needed. • Supporting the Senior Leader, Trade Compliance Program with tracking Trade Review gap mitigation actions to ensure gaps get closed by the LTCOs. • Reporting progress to CTCO for CTCC meetings, BATM escalations and CHO awareness. • Supporting the Senior Leader, US Trade Compliance Strategic Projects with tracking milestones for all trade projects and ensuring tasks can be completed. • Developing and maintaining the Country’s Trade Compliance Projects Tracker updated so the CTCO can share regular updates. • Responsible for tracking Customs Notices and Demands weekly, notify affected LTCOs, and track timely responses to CBP. • Responsible for tracking the completion of the Global Trade Risk Assessment mitigation actions, and sending monthly reports to the CTCO and Senior Leader, Trade Compliance Program on the overall country progress so he can send reminders to the LTCOs and their line managers. • Responsible to enhance and maintain the US Country Trade Footprint updated. • Responsible for developing, maintaining and managing the Risk Review (RR) tracker for the CTCO. • With support from LTCOs, create a list of Tender Responsibles by LDIV, and develop a Risk Review SOP template that LTCO’s can use to ensure proper due diligence is performed. • Create a country repository for Risk Reviews where CTCO has access to all RRs and related documentation. • Responsible for developing and maintaining a CTCO Team tracking tool to provide visibility on the team’s tasks and due dates.

• Manage, coach, and develop the Advanced Program Specialist team, including all Advanced Program Specialists (APSRs), while reinforcing execution, accountability, and performance across markets • In partnership with Clinical Sales and Capital Sales teams, engage key stakeholders to define program goals, success metrics, and adoption strategies • Partner with Field Service Engineering and hospital staff to ensure operational readiness for program launch, including OR setup and workflow integration • Coordinate and support all clinical and operational readiness activities required to support safe and effective program implementation • Support comprehensive training strategies for surgeons, clinical staff, and support teams, including coordination of required educational activities and post-training activities to drive competency, confidence, and sustained adoption • Drive technology adoption by maintaining a consistent and visible clinical presence during the initial learning curve, including attendance at all early cases to provide real-time guidance, coordination, and problem-solving • Utilize change management principles to align stakeholders, overcome barriers to adoption, and drive program engagement across teams • Generate and communicate clear proof points demonstrating program value, clinical impact, and operational success • Capture and standardize best practices to support scalable program development and deployment across hospitals and health systems • Build and maintain strong relationships with key opinion leaders, healthcare professionals, and relevant stakeholders to support program growth and advocacy • Support identification, development, and management of proctor networks to enable training and adoption at scale • Partner with cross-functional teams to support medical education strategy and broader training initiatives as needed • Ensure compliance with all regulatory, quality, and organizational requirements across program activities • Support continuous improvement by measuring and evaluating the effectiveness of training programs and overall program performance

• Perform activities relating to the implementation, evaluation, design and management of program or service. • Perform administrative, fiscal and inventory duties as needed to support program operations. • Monitor program activities and develops status reports for management review. • Collect and analyze data, identify areas of need and/or improvement, and develop recommendations for program improvement. • Administer processes within assigned program area. • Analyze operating practices and recommend revisions to improve established procedures. • May perform activities that support funding and proposal initiatives. • Develop and cultivate professional relationships with key internal & external partners/organizations.

• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer