Role Description Essential Functions - Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions. - Providing advice, guidance & leadership to RHM & Region leaders in developing strategies & in the achievement of performance goals. - Enable collaboration across & within service area, RHM & Regions to ensure consistency & integration of strategy & operations. - Providing advice, guidance & leadership to service area, functional area, RHM & Regions. - Leading standardization/system-ness & optimization of policy, process, methodology, establishing a national community of practice. - Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend. - Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives. - Responsible for supporting regional efforts to comply with functional area priorities. - Accountable for the selection, evaluation & overall success of the functional leadership teams. - Organization-wide focal point for establishing functional strategies & governance over financials & staffing. - Accountable for communication between service area functional area, RHM & Region leaders. - Responsible for measuring & reporting KPIs/metrics & value delivery. - Providing advice, guidance & leadership for the colleague life cycle. - Maintains a working knowledge of applicable federal, state & local laws/regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices. - Responsible for managing the day-to-day operations at multiple sites for all pre-service activities such as scheduling, pre-registration, financial clearance, patient payment. - Manages the operations & staff of multiple patient access service functional areas. - Manages all aspects of employee life cycle including hiring, employee performance, development, & productivity standards. - Prioritizes & coordinates registration duties & patient flow in functional areas ensuring smooth patient flow to service delivery areas for assigned areas & modalities. - Maintains working relationships with interdepartmental peers, community providers & staff. - Assumes on-call responsibilities. Qualifications - Bachelor's degree in Accounting, Business, Finance, or a related field of study or equivalent combination of education & / or experience. - Three (3) to Five (5) years of leadership experience within Patient Access. - Five (5) years of relevant experience in functional areas of Patient Access such as Registration, Insurance Verification/Financial Clearance, Financial Counseling, or other relevant experience. - Obtain national certification in HFMA CHFP or CRCR or NAHAM CHAM required within one (1) year of hire. Company Description Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Role Description The incumbent coordinates day-to-day operations of the program. Moreover, the incumbent assists with the development, organization, production, and evaluation of the program to achieve its mission, goals, and objectives. An employee in this position demonstrates familiarity with University policies and procedures and ensures program compliance. - Acts as a liaison to program constituents. - Assists with the preparation and/or delivery of program content. - Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University. - Coordinates the collection, compilation, and analysis of program activity data. - Drafts comprehensive, statistical, and/or narrative program reports and evaluations, and monitors program effectiveness, making suggestions for revisions when appropriate. - Coordinates the scheduling of program components. - Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings. - Assists with the development and implementation of program marketing. - Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High school diploma or equivalent - Minimum 1 year of relevant experience Requirements - Skill in completing assignments accurately and with attention to detail. - Ability to analyze, organize and prioritize work under pressure while meeting deadlines. - Ability to process and handle confidential information with discretion. - Ability to work evenings, nights, and weekends as necessary. - Commitment to the University’s core values. - Ability to work independently and/or in a collaborative environment. - Proficiency in computer software (i.e. Microsoft Office). Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Role Description Are you passionate about building strong partnerships and improving patient access to life-changing therapies? As a Pharmacy Program Manager, you will lead client programs that connect strategy to execution. You will serve as a trusted partner to pharmaceutical clients and internal teams, using data, insight, and collaboration to deliver meaningful outcomes. - Lead the performance and success of specialty pharmacy programs, ensuring strong results across key metrics such as turnaround time, adherence, and conversion. - Serve as the primary point of contact for pharmaceutical clients and reimbursement hubs, building trusted partnerships and delivering a seamless experience. - Turn data into action by analyzing trends, identifying root causes, and driving process improvements that enhance program outcomes. - Anticipate client needs and proactively address risks, delays, and service gaps to maintain program health. - Guide issue resolution and escalations with a focus on clarity, speed, and positive outcomes. - Communicate program performance clearly, providing stakeholders with meaningful updates, insights, and recommendations. - Lead presentations, business reviews, and meetings to share progress, align on priorities, and showcase program value. - Collaborate cross-functionally with operations, account teams, and clinical partners to ensure alignment and execution. - Adapt quickly in a dynamic environment while driving continuous improvement and acting as a change agent. - Represent specialty pharmacy programs professionally in all client interactions, ensuring clear and thoughtful communication. Qualifications - High school diploma or GED. - 3+ years of experience in specialty pharmacy or related healthcare operations. - 2+ years of client, account, or program management experience. - Strong ability to analyze data and translate insights into clear recommendations. - Proficiency in Microsoft Office tools, including Excel for data analysis and reporting. - Ability to manage multiple priorities and deliver results in a fast-paced environment. Preferred Qualifications - Experience working with specialty pharmacy systems or tools (e.g., RxHome, CSP). - Advanced data analysis and reporting skills, including building presentations and dashboards. - Strong communication skills with the ability to influence and engage internal and external partners. - Proactive, forward-thinking mindset with the ability to anticipate needs and solve problems. - Demonstrated ability to lead process improvements and support change initiatives. - Bachelor’s degree in a related field. Benefits - Comprehensive range of benefits focusing on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence. - Annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors. - Eligibility to participate in an annual bonus plan.

• Design and deliver enterprise-wide talent programs to drive engagement • Support end-to-end design, implementation, and management of core talent programs • Partner with Workforce Analytics to define and implement a listening strategy • Partner with L&D to create training content • Manage project deadlines and deliverables for talent management initiatives