• Define and govern project implementation methodology, quality standards, control / governance and continuous improvement for delivered projects and practices • Full ownership & accountability of projects (Day 1) • Supporting Service’s Director in developing, building and maintaining effective and highly efficient project management team and drive multi-million revenue targets • Oversee several accounts projects from managerial perspective, as well as personally manage projects as individual contributor • Closely working with sales, R&D, Project Managers and cloud teams for the delivery and successful completion of projects and activities • Responsible for customer satisfaction and transaction survey results conducted for project management community • Defining project goals and delivery plans, KPIs for project managers and objectives • Initial point of contact and escalation, directly responsible for the rollout/delivery of products, services and production • Directly responsible for improving and maintaining long-term customer satisfaction goals • Develop and maintain positive and productive long term working relationship with customer’s business and operations managers, as trusted advisor • Work jointly with sales to promote and expand sales of NiCE solutions, as well as value added services such as training and consulting • Provide guidance to other PMs while working with the assigned major account • Identify, drive / executive continuous improvement initiatives that bring us long term positive impact for Major Account Program • Serve as an escalation point for the customer

Role Description The incumbent coordinates day-to-day operations of the program. Moreover, the incumbent assists with the development, organization, production, and evaluation of the program to achieve its mission, goals, and objectives. An employee in this position demonstrates familiarity with University policies and procedures and ensures program compliance. - Acts as a liaison to program constituents. - Assists with the preparation and/or delivery of program content. - Facilitates collaboration between different schools, community agencies, and/or academic support units throughout the University. - Coordinates the collection, compilation, and analysis of program activity data. - Drafts comprehensive, statistical, and/or narrative program reports and evaluations, and monitors program effectiveness, making suggestions for revisions when appropriate. - Coordinates the scheduling of program components. - Drafts and initiates correspondence, develops agendas, maintains calendars, assists in accumulation of reference materials, and coordinates and attends committee meetings. - Assists with the development and implementation of program marketing. - Provides assistance and support for participants and/or program constituents in all administrative aspects of the program and maintains files and/or program data. - Adheres to University and unit-level policies and procedures and safeguards University assets. This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary. Qualifications - High school diploma or equivalent - Minimum 1 year of relevant experience Requirements - Skill in completing assignments accurately and with attention to detail. - Ability to analyze, organize and prioritize work under pressure while meeting deadlines. - Ability to process and handle confidential information with discretion. - Ability to work evenings, nights, and weekends as necessary. - Commitment to the University’s core values. - Ability to work independently and/or in a collaborative environment. - Proficiency in computer software (i.e. Microsoft Office). Benefits - Competitive salaries - Comprehensive benefits package including medical, dental, tuition remission and more. Company Description UHealth-University of Miami Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the groundbreaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for. The University of Miami is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Role Description Are you passionate about building strong partnerships and improving patient access to life-changing therapies? As a Pharmacy Program Manager, you will lead client programs that connect strategy to execution. You will serve as a trusted partner to pharmaceutical clients and internal teams, using data, insight, and collaboration to deliver meaningful outcomes. - Lead the performance and success of specialty pharmacy programs, ensuring strong results across key metrics such as turnaround time, adherence, and conversion. - Serve as the primary point of contact for pharmaceutical clients and reimbursement hubs, building trusted partnerships and delivering a seamless experience. - Turn data into action by analyzing trends, identifying root causes, and driving process improvements that enhance program outcomes. - Anticipate client needs and proactively address risks, delays, and service gaps to maintain program health. - Guide issue resolution and escalations with a focus on clarity, speed, and positive outcomes. - Communicate program performance clearly, providing stakeholders with meaningful updates, insights, and recommendations. - Lead presentations, business reviews, and meetings to share progress, align on priorities, and showcase program value. - Collaborate cross-functionally with operations, account teams, and clinical partners to ensure alignment and execution. - Adapt quickly in a dynamic environment while driving continuous improvement and acting as a change agent. - Represent specialty pharmacy programs professionally in all client interactions, ensuring clear and thoughtful communication. Qualifications - High school diploma or GED. - 3+ years of experience in specialty pharmacy or related healthcare operations. - 2+ years of client, account, or program management experience. - Strong ability to analyze data and translate insights into clear recommendations. - Proficiency in Microsoft Office tools, including Excel for data analysis and reporting. - Ability to manage multiple priorities and deliver results in a fast-paced environment. Preferred Qualifications - Experience working with specialty pharmacy systems or tools (e.g., RxHome, CSP). - Advanced data analysis and reporting skills, including building presentations and dashboards. - Strong communication skills with the ability to influence and engage internal and external partners. - Proactive, forward-thinking mindset with the ability to anticipate needs and solve problems. - Demonstrated ability to lead process improvements and support change initiatives. - Bachelor’s degree in a related field. Benefits - Comprehensive range of benefits focusing on supporting your whole health. - Health-related benefits including medical, vision, dental, and well-being and behavioral health programs. - 401(k) and company paid life insurance. - Tuition reimbursement. - A minimum of 18 days of paid time off per year. - Paid holidays and leaves of absence. - Annual salary of 54,100 - 90,100 USD / yearly, depending on relevant factors. - Eligibility to participate in an annual bonus plan.

• Be Wrapbook’s Release Manager: Directly manage Wrapbook’s release process, ensuring predictability, quality, and alignment across Engineering, Product, and Design (EPD), along with Client Ops and GTM. Partner with project leads on QA to ensure testing processes, release readiness, and quality standards are consistently met. • Lead as a Player-Coach: Manage and mentor a team of Technical Program Managers while remaining hands-on in release management and key programs. Set a high bar for execution, communication, and collaboration, and hold the team accountable to meeting that standard. Foster a culture of accountability and inclusion where TPMs can do their best work. • Drive Clear Communication & Foster Alignment: Establish and model impeccable cross-department communication, ensuring updates, risks, and decisions are conveyed with clarity and consistency. Act as a connector across business, product and technical teams, creating alignment on roles, responsibilities, and readiness for every stage of build and launch. Prepare release notes so that our cross-functional partners experience no surprises—because we’ve over-communicated, and they fully understand what we’re doing and why. • Measure and Improve Impact: Define how we measure release success, evaluate outcomes, and use insights to refine future launches. • Drive Program Execution: Partner with EPD leaders to identify where Technical Program Managers can add the most value—whether by driving key strategic initiatives, coordinating complex cross-group work, or ensuring execution against business-critical priorities. • Support Key Accounts: Oversee program management for critical customer accounts, coordinating across Engineering, Product, and Design, and partnering with Client Ops and Sales to deliver delightful early customer experiences. • Continuously Improve: Identify bottlenecks, streamline workflows, and strengthen how Wrapbook aligns, builds, and launches. You'll be measured not by the number of processes you introduce, but by the tangible impact your improvements have on predictability, efficiency, and stakeholder confidence. • Champion AI-Powered Ways of Working: Model and promote AI fluency across the TPM team, QA process, and EPD org. Leverage agentic workflows, AI-assisted tooling, and automation to increase throughput, reduce manual coordination overhead, and accelerate release cycles. Help the team identify where AI can replace repetitive process work so they can focus on higher-leverage problems.